News

Renewed urgency needed to bolster financial support for struggling water customers

Published

4 years ago

July 27, 2022

EFFORTS to bolster financial support for households in Wales struggling to afford their water bill must succeed amid growing pressure on customers’ finances, the Consumer Council for Water has said.

CCW has called for renewed urgency in putting in place a new universal water affordability scheme to provide fair, consistent and sustainable financial help for the 1.5 million households across Wales and England living in water poverty.

It comes as the water consumer watchdog’s annual Water Matters report reveals a steep rise among the unemployed, students and disabled customers, who say their water bill is unaffordable.

Just over a third of bill payers in Wales (36%) who took part in the survey said their finances had got worse during the past year, as the cost of living crisis continues to deepen and with the prospect of further inflation-busting energy bill rises looming this autumn.

CCW has been working with water companies in Wales as part of its independent review of water affordability to bring immediate relief to struggling households through a raft of changes. These include improving the promotion of and access to existing water company assistance schemes.

However, CCW continues to campaign for the introduction of a new universal water affordability scheme that would provide fair and consistent support for low-income households. The scheme would replace existing individual water company social tariffs, which remain hampered by funding constraints and variations in eligibility criteria.

Rhodri Williams, Wales Chair of CCW – the voice for water consumers, said: “Soaring living costs are putting an intolerable strain on some of the most vulnerable households in Wales and we’re determined to ensure water bills don’t add to people’s worries.”

“Water companies in Wales are already doing a huge amount to support those in crisis but we must seize the opportunity to introduce a new water affordability scheme that will provide meaningful and sustainable support for those that need it most.”

The Welsh and UK governments established a development group to explore the proposal of a new water affordability scheme. New legislation would be needed to implement the changes but CCW wants to see the scheme launched no later than April 2025.

CCW’s latest survey findings show about 1 in 8 households in Wales currently consider their water bill to be unaffordable. That rises to around 1 in 5 among the unemployed, students and households with a disabled occupant.

The report also shines a light on the wider views of customers about the services they receive from their water company.

It found that overall satisfaction with water services in Wales remains very high at 93 per cent, while 86 per cent of households were satisfied with their sewerage service.

Fewer customers than the previous year felt what they were being charged by their water company was fair – slipping from 72 per cent to 62 per cent. However this could be a reflection of the wider financial pressures customers are experiencing due to the cost of living crisis.

Local Government

Call for councillor to fill standards committee vacancy

Published

3 minutes ago

May 5, 2026

Tom Sinclair

A TOWN or Community Councillor in Pembrokeshire is being sought to fill a vacancy on the committee responsible for promoting and maintaining high standards of conduct across the county.

Pembrokeshire County Council’s Standards Committee currently has an opening for a representative from a Town or Community Council.

The committee plays a key role within the authority, including reviewing reports from the Public Services Ombudsman for Wales relating to alleged breaches of the Code of Conduct.

To be eligible, applicants must be a serving member of a Town or Community Council within the Pembrokeshire County Council area.

Anyone interested in applying is asked to contact Kate Matthews from the council’s Democratic Services team via email at [email protected]. An application form will then be provided.

Completed applications must be returned by Friday (June 12). Interviews are expected to take place later that month.

The time commitment for the role can vary, although the Standards Committee typically holds four scheduled meetings each year, along with additional meetings if required.

The successful applicant will serve for the remainder of the current council term, until the local elections in May 2027, with the possibility of a further five-year extension.

An appointment panel will conduct interviews and make recommendations to the full council based on set criteria.

Community

Fire service sets out new flood response plan for Mid and West Wales

Published

1 hour ago

May 5, 2026

Tom Sinclair

AROUND 31,000 properties across Mid and West Wales are at risk of flooding, according to figures released as part of a new fire service response strategy.

Mid and West Wales Fire and Rescue Service has completed a major engagement process to shape how it deals with future flooding incidents.

The work brought together operational crews, partner agencies and community representatives through a series of “Flooding Balanced Room” workshops.

The service said the aim was to make sure all voices were heard equally while developing practical options for prevention, response and recovery.

Nearly 24,000 properties in the service area are at risk from river flooding, while more than 7,000 are at risk from tidal flooding.

The service attends around 300 water rescue and weather-related flooding incidents each year.

Officials say flooding is becoming more frequent and more serious because of climate change, including heavier rainfall and prolonged weather events.

Recent data also shows a clear seasonal pattern, with the highest number of flooding incidents taking place between October and February.

The third quarter of 2025/26 was the busiest for flooding incidents since 2017/18, while February 2020 and November 2025 recorded the highest monthly levels of flooding activity.

The workshops produced four key priorities: prevention first, collaboration and partnership, enhanced specialist capability, and learning and continuous improvement.

Eleven initial options were narrowed down to five main areas.

These include better public education, community flood groups, improved flood messaging with partner agencies, more staff training, improved welfare and PPE for firefighters, better vehicles and technology, and stronger post-incident support for communities.

Proposals include using flood awareness in home fire safety checks, improving training scenarios, increasing the number of qualified water incident managers, expanding drone use, and using climate data to plan future fleet and equipment needs.

The options have now been assessed, with recommendations presented to the service’s Executive Leadership Team.

The plans will feed into the service’s future flooding strategy and its Community Risk Management Plan 2040.

Iwan Cray, Deputy Chief Fire Officer for Mid and West Wales Fire and Rescue Service, said: “The Flooding Balanced Room process has highlighted the importance of collaboration.

“By listening to our staff, partners, and communities, we’ve created practical, forward-thinking solutions that will strengthen our ability to prevent and manage flooding in Mid and West Wales.

“Together, we can build a safer, more resilient Wales.”

Crime

Trial of men accused of murdering Ian Watkins delayed

Published

2 hours ago

May 5, 2026

Tom Sinclair

THE TRIAL of two prison inmates accused of murdering former Lostprophets singer Ian Watkins has been delayed by a day.

Watkins, who was serving a 29-year sentence for child sexual offences, died following an alleged attack at HMP Wakefield last October.

Rashid Gedel, 25, who has been referred to in court as Rico Gedel, and Samuel Dodsworth, 43, were due to stand trial at Leeds Crown Court on Tuesday (May 5).

The case is now expected to begin on Wednesday (May 6).

Watkins was jailed in December 2013 for 29 years, with a further six years on licence, after admitting a series of child sex offences, including the attempted rape of a baby.

He was arrested after police executed a drugs warrant at his home in Pontypridd on September 21, 2012. Officers seized computers, mobile phones and storage devices, which later revealed evidence of his offending.

Watkins had previously been taken to hospital after being attacked in prison in 2023.

In 2019, he was jailed for an additional ten months after being found guilty of possessing a mobile phone while in prison.