News
Council tenant rent rise error will cost Pembrokeshire £380,000
PEMBROKESHIRE has lost £380,000 in revenue as a council tenants’ rent rise was not correctly publicised in the appropriate time, councillors heard.
Tenants have a statutory two-month period of notice before any rent rises, which were due to take place from April 1, can come into effect.
However, statutory rent increase notices were only delivered to tenants in late March, delaying the time of rent increases to July 1.
Back in late March the council stated: “It has come to the council’s attention that the statutory rent increase notice has only been delivered to tenants over the last couple of days.
“Therefore, as tenants have not received the required statutory notice, rent will not increase from April 1, 2023.
“We are currently investigating this matter with our external contractors who print and post on our behalf.”
Questions on the rent rise not being publicised in time were received at the May meeting of Pembrokeshire County Council’s full council, from Councillor Aled Thomas, Councillor Mark Carter, and Councillor Delme Harries.
Councillor Mark Carter asked: “At the end of March this year an announcement was made that the required two month written notice of the April 1 rent rise to all council tenants had not been correctly made.
“Given that a new letter would have to be drafted, it has now been suggested that the rent increase cannot be implemented until July 1 this year.
“A rough calculation suggests that the rent increase would provide an extra £500,000 for that three-month period.
“Could the Cabinet member please confirm how much the exact loss of rental income over the mentioned three-month period is?
“Please provide exact details how and from whom, this sum of money will be recovered if PCC is not to suffer the loss caused by this error?
“Clarify why this mistake was not spotted or members were not made aware until a few days before the rent increase should have been implemented?”
Councillor Delme Harries asked broadly similar questions on the “embarrassing situation on the failure of delivering rental proposals”.
He also asked: “Does this failure to deliver notices impact the further notice period of rent increases?
“What lessons have been learnt and remedial action taken?”
Cllr Thomas had raised concerns those paying by direct debit would be unfairly penalised.
Responding, Cabinet Member for Housing Operations & Regulatory Services Cllr Michelle Bateman said the council had lost some £380,000 and an investigation was currently being undertaken with the council’s print and postage supplier.
Members heard the council only became aware of the issue after being contacted by council tenants, taking remedial action to reissue notices.
Members were told rent increases would now take place every July due to the error.
Cllr Carter said: “This problem is here to haunt us every year; is it correct every year forward we’re going to be three months late getting the rent?”
Cllr Bateman confirmed there was a statutory period of 365 days before any further rent changes could take place, adding the council was currently working to see if there was any way of recovering the money.
Crime
New pilot offers dedicated advocates for trafficking survivors
National scheme aims to support hundreds of victims of modern slavery across the UK
MORE than 600 adult survivors of modern slavery are set to receive dedicated support through a new national pilot scheme providing accredited, independent advocates.
The initiative will see specially trained professionals working directly alongside survivors of human trafficking and exploitation, helping them navigate complex legal, social, and recovery processes.
While survivors of crimes such as domestic and sexual abuse already have access to specialist advocacy, no equivalent provision previously existed for victims of modern slavery—despite the often severe and long-term trauma they experience.
Over the next three years, 24 Independent Modern Slavery Advocates (IMSAs) will be deployed across the UK. Each advocate will complete a postgraduate qualification and receive support from a central hub hosted by anti-trafficking charity Hope for Justice.
Tim Nelson, CEO at Hope for Justice, said the pilot aims to tackle inequalities in support: “We want to end the postcode lottery that adult survivors of modern slavery and human trafficking are experiencing in the UK.
“There are many organisations already doing incredible work, but by working together and setting new standards, we can give survivors the best possible chance of rebuilding their lives.”
The scheme is backed by a £1 million National Lottery grant and involves several organisations, including Unseen UK, Medaille Trust, Bawso, SOHTIS, Hope for Justice, and the Snowdrop Project.
Since the pilot began six months ago, advocates have already supported 121 survivors, helping to secure housing, legal recognition, and access to vital services.
Key outcomes so far include:
Ten survivors provided with safe and secure housing
Seventeen Home Office decisions successfully challenged, granting victims access to support
Humanitarian protection secured for a young adult survivor
Advocates have also helped individuals access healthcare, mental health support, education, employment, and secure immigration status.
One survivor described the support as “life changing” after escaping a trafficker. In a letter to her advocate, she said: “You have fought our corner tirelessly when I did not have the strength. You stood beside us every step of the way.
“You helped me rebuild trust, believe in myself, and slowly find my voice again.”
The IMSA role aligns with international guidance on independent advocacy and has been shaped by experts and those with lived experience.
Louise Mensah, Head of Frontline at Unseen, said: “This pilot is a step towards a world without slavery. We are proud to be part of something that will improve outcomes and change futures.”
Ben Ryan, Deputy CEO at Medaille Trust, added: “We know the value of long-term support in recovery. This partnership allows us to embed best practice and develop new approaches.”
Organisations wishing to join the final phase of the pilot have until May 2026 to apply.
Further information is available at www.hopeforjustice.org/imsa/
Community
Charlie the ventriloquist doll returns to Pembroke Dock after 100 years
Beloved character to greet visitors as Heritage Centre reopens for new season
CHARLIE the 100-year-old ventriloquist’s doll is coming out of retirement — and back to where it all began.
Visitors to Pembroke Dock Heritage Centre will be greeted by the much-loved character when the attraction reopens for the new season on Monday (March 30).
It marks a nostalgic return for Charlie, who once performed in the very same building — then the Royal Dockyard Chapel — alongside his original owner, Ernie James, a Pembroke Dock bus company proprietor. Over the years, the duo became a familiar and popular act on the Pembrokeshire variety circuit.
Today, Charlie is cared for by Paul Elliott, of Llanreath, who inherited the doll from his father, Fred Elliott — better known locally as magician ‘Mr E’, whose shows delighted audiences for decades.
Charlie has also recently enjoyed a brush with national attention, appearing alongside Paul at a BBC Antiques Roadshow event in Swansea.
The Heritage Centre will offer free entry on opening day, with Charlie and Paul on hand to meet visitors and share stories from a century of entertainment.
Business
Wolfscastle spa earns prestigious AA recognition
WOLFSCASTLE COUNTRY HOTEL and Spa in Pembrokeshire is celebrating national recognition after its luxury spa was included in the prestigious AA Recommended Spa Awards.
The accolade highlights the hotel’s commitment to delivering high-quality wellbeing experiences, exceptional service, and first-class facilities.
The AA Recommended Spa status is awarded to venues that provide an outstanding guest experience, combining professional expertise, premium treatments, and a relaxing environment. The recognition places Wolfscastle among a select group of leading spa destinations across the UK.

Hot stone massage in the Wolfscastle Country Hotel & Spa treatment room.
The spa, which has been open for nine years, has established itself as one of Pembrokeshire’s top wellness destinations, welcoming both hotel guests and day visitors seeking relaxation in a tranquil countryside setting.
Facilities include hydrotherapy experiences, thermal suites, and dedicated relaxation areas, alongside a wide range of luxury treatments designed to help guests unwind and recharge.
Bethan, Spa Manager at Wolfscastle Country Hotel & Spa, said: “We’re absolutely delighted to be recognised by the AA as a Recommended Spa. The team here work really hard to make sure every guest feels relaxed, welcomed and properly looked after from the moment they arrive.
“To receive this recognition is very special for us and reflects the care and effort our therapists put into every treatment.”
The award further strengthens the hotel’s reputation as one of West Wales’ leading hospitality destinations, offering award-winning dining, boutique accommodation, and premium wellness experiences.
Guests can enjoy spa days, overnight breaks, and tailored treatments throughout the year.
For more information or to book, visit www.wolfscastle.com.
The hotel is also marking a significant milestone this year, with owner Andrew Stirling celebrating 50 years at the helm.
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