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Shocking waiting times for ambulances and at A&E

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ONLY 56% of October’s most urgent “red calls” for ambulances in the Hywel Dda health board area failed to reach patients within the target time of eight minutes.

The startling figure, inevitably showing that patient safety at risk, emerged last week in the latest monthly performance data for the Welsh NHS.

Patients waiting for “red calls” include those with suspected strokes, cardiac arrest, or assessed with immediately life-threatening injuries or illness.

Almost two-thirds of amber call patients waited more than an hour for ambulances to attend.

Only 15% of patients on amber calls were attended to within half an hour.

Amber calls include serious but not immediately life-threatening conditions. These calls will include most medical and trauma cases, such as chest pain and fractures.

The target for ambulance performance has never been met since its introduction, and the Hywel Dda LHB area is consistently among the worst for emergency call responses.

PATIENTS CONTINUE TO WAIT

More than 2,850 patient pathways remain open in the Hywel Dda area after two years. While open pathways are not the same as the number of patients waiting, the number of patients waiting shows little sign of falling in time for the Board to meet the Welsh Government’s target of eliminating all waits for treatment exceeding two years by next Spring.

Furthermore, although the number of patients waiting more than two years for a follow-up appointment has slightly fallen in the Hywel Dda area, underlying data show an increase in the number of patients waiting between one and two years for a follow-up appointment.

A&E DEPARTMENTS STRUGGLE

Just over 3,500 patients attended Withybush A&E in the period the statistics cover.
The target performance time is for 95% of all patients attending A&E to be seen within four hours.

At Withybush, 54% received treatment in the target time.

Performance was not much better at Glangwili, where around 57.5% were dealt with on target. Over 15% of patients attending Withybush A&E were still in the department waiting for treatment after more than 12 hours. Again, Glangwili’s performance was only a little better.

THE NATIONAL PICTURE

Nationally, there were 761,111 patient pathways, with 594,000 individual patients waiting for treatment, the highest on record.

For diagnostic services, patient pathways waiting increased to around 120,400 in September, the highest on record.

Two-year waits remain at 26,439 despite the Welsh Labour Government’s commitment to eliminate these waits in March of this year.

Hitting the target to eliminate them by next Spring will take a revolution in patient care or creative manipulation of the figures. Without those, there is no hope of eliminating two-year waits.

The actual picture is far worse than those dismal figures suggest. To try and ensure it reached the target it failed to hit in March, the Welsh Government rigged the figures to exclude waiting times for major clinical specialisms like orthopaedics.

“SHAMEFUL AND UNACCEPTABLE”

Welsh Conservative Shadow Health Minister Russell George MS said: “Waits for treatment and diagnostic services are the worst on record. Cancer waits are the second worst on record. These shameful statistics from our Labour-run Welsh NHS are completely unacceptable. These are real people languishing on these lists, often in pain. Wales deserves better.”
A Welsh Government spokesperson responded: “The pressure on our NHS services has continued to grow as we enter the toughest time of the year. “Although waiting lists have grown overall, it is encouraging that the longest waits continue to fall. Most people waiting on an individual waiting list (patient pathway) are waiting less than 26 weeks.
“We are pleased that patients waiting longer than one year for their first outpatient appointment also decreased. This was despite more than 4,000 referrals for first outpatient appointments made per day on average in September.
“The number of people being informed they do not have cancer also increased, but it is concerning that so many are missing the target date for treatment. The Welsh Government is exerting significant pressure on health boards to improve performance.
“It is also positive that the number of people calling the NHS 111 Wales service continues to rise. In October, the highest number of callers on record had their calls answered within 60 seconds. This helps patients’ experiences and supports people in accessing the right treatment at the right time and place.
“Although the increase in the total waiting list this month is very small, it is disappointing to see them at their highest levels on record – that is due to the continued number of people joining the waiting lists, with the highest annual number of new referrals on record in the latest 12 months.
“Health boards are working hard to tackle the longest waits, but the most urgent cases must always be seen first.”

Crime

Swansea man dies weeks after release from troubled HMP Parc: Investigation launched

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A SWANSEA man has died just weeks after being released from HMP Parc, the Bridgend prison now at the centre of a national crisis over inmate deaths and post-release failures.

Darren Thomas, aged 52, died on 13 November 2025 — less than a month after leaving custody. The Prisons and Probation Ombudsman (PPO) has confirmed an independent investigation into his death, which is currently listed as “in progress”.

Born on 9 April 1973, Mr Thomas had been under post-release supervision following a period at HMP/YOI Parc, the G4S-run prison that recorded seventeen deaths in custody in 2024 — the highest in the UK.

His last known legal appearance was at Swansea Crown Court in October 2024, where he stood trial accused of making a threatening phone call and two counts of criminal damage. During the hearing, reported by The Pembrokeshire Herald at the time, the court heard he made threats during a heated call on 5 October 2023.

Mr Thomas denied the allegations but was found guilty on all counts. He was sentenced to a custodial term, which led to his imprisonment at HMP Parc.

Parc: A prison in breakdown

HMP Parc has faced sustained criticism throughout 2024 and 2025. A damning unannounced inspection in January found:

  • Severe self-harm incidents up 190%
  • Violence against staff up 109%
  • Synthetic drugs “easily accessible” across wings
  • Overcrowding at 108% capacity

In the first three months of 2024 alone, ten men died at Parc — part of a wider cluster of twenty PPO-investigated deaths since 2022. Six occurred within three weeks, all linked to synthetic drug use.

Leaked staff messages in 2025 exposed a culture of indifference, including one officer writing: “Let’s push him to go tomorrow so we can drop him.”

Six G4S employees have been arrested since 2023 in connection with alleged assaults and misconduct.

The danger after release

Deaths shortly after release from custody are a growing national concern. Ministry of Justice data shows 620 people died while under community supervision in 2024–2025, with 62 deaths occurring within 14 days of release.

Short sentences — common at Parc — leave little time for effective rehabilitation or release planning. Homelessness, loss of drug tolerance and untreated mental-health conditions create a high-risk environment for those newly released.

The PPO investigates all such deaths to determine whether prisons or probation failed in their duties. Reports often take 6–12 months and can lead to recommendations.

A system at breaking point

The crisis at Parc reflects wider failures across UK prisons and probation. A July 2025 House of Lords report described the service as “not fit for purpose”. More than 500 people die in custody annually, with campaigners warning that private prisons such as Parc prioritise cost-cutting over care.

The PPO investigation into the death of Darren Thomas continues.

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Crime

Woman stabbed partner in Haverfordwest before handing herself in

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A WOMAN who stabbed her partner during a drug-fuelled episode walked straight into Haverfordwest Police Station and told officers what she had done, Swansea Crown Court has heard.

Amy Woolston, 22, of Dartmouth Street in Milford Haven, arrived at the station at around 8:00pm on June 13 and said: “I stabbed my ex-partner earlier… he’s alright and he let me walk off,” prosecutor Tom Scapens told the court.

The pair had taken acid together earlier in the day, and Woolston claimed she believed she could feel “stab marks in her back” before the incident.

Police find victim with four wounds

Officers went to the victim’s home to check on him. He was not there at first, but returned shortly afterwards. He appeared sober and told police: “Just a couple of things,” before pointing to injuries on his back.

He had three stab or puncture wounds to his back and another to his bicep.

The victim said that when he arrived home from the shop, Woolston was acting “a bit shifty”. After asking if she was alright, she grabbed something from the windowsill — described as either a knife or a shard of glass — and stabbed him.

He told officers he had “had worse from her before”, did not support a prosecution, and refused to go to hospital.

Defendant has long history of violence

Woolston pleaded guilty to unlawful wounding. The court heard she had amassed 20 previous convictions from 10 court appearances, including assaults, battery, and offences against emergency workers.

Defending, Dyfed Thomas said Woolston had longstanding mental health problems and had been off medication prescribed for paranoid schizophrenia at the time.
“She’s had a difficult upbringing,” he added, saying she was remorseful and now compliant with treatment.

Woolston was jailed for 12 months, but the court heard she has already served the equivalent time on remand and will be released imminently on a 12-month licence.

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News

BBC apologises to Herald’s editor for inaccurate story

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THE BBC has issued a formal apology and amended a six-year-old article written by BBC Wales Business Correspondent Huw Thomas after its Executive Complaints Unit ruled that the original headline and wording gave an “incorrect impression” that Herald editor Tom Sinclair was personally liable for tens of thousands of pounds in debt.

The 2019 report, originally headlined “Herald newspaper editor Tom Sinclair has £70,000 debts”, has now been changed.

The ECU found: “The wording of the article and its headline could have led readers to form the incorrect impression that the debt was Mr Sinclair’s personal responsibility… In that respect the article failed to meet the BBC’s standards of due accuracy.”

Mr Sinclair said: “I’m grateful to the ECU for the apology and for correcting the personal-liability impression that caused real harm for six years. However, the article still links the debts to ‘the group which publishes The Herald’ when in fact they related to printing companies that were dissolved two years before the Herald was founded in 2013. I have asked the BBC to add that final clarification so the record is completely accurate.”

A formal apology and correction of this kind from the BBC is extremely rare, especially for a story more than six years old. 

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