News
Mother-of-two died ‘because ambulance didn’t get to her on time’, says family
A FAMILY has been left grieving after a 40-year-old woman died on New Year’s Eve despite repeated attempts by her 15-year-old daughter to call medical assistance.
Mother-of-two Charlotte Burston knew that her health was rapidly deteriorating on Christmas morning when she began experiencing severe tingling sensations in one of her arms.
But despite repeated attempts to call urgent medical assistance, Charlotte’s daughter’s requests remained unanswered.

Eventually, as Charlotte’s condition continued to deteriorate, another family member decided to drive to Charlotte’s property in Llanteg and convey her to Withybush General Hospital by car. But shortly after commencing their journey, Charlotte Burston suffered a major heart attack from which she never gained consciousness.
On New Year’s Eve, Charlotte Burston was pronounced dead.
A post mortem concluded that the cause of her death was hypoxic brain injury, which is a lack of oxygen to the brain.
“If an ambulance had got to Charlotte within 15 minutes of Ella’s first call, she’d still be with us today,”said Vincent Laye, the father of Charlotte’s daughters.
“The pain and the grief that this has left us with is beyond explanation.
“Our girls have lost a mother who they relied on and who was their best friend, and the community around Llanteg has lost a woman who was greatly loved. This was shown earlier this week when over 150 people turned out for her funeral.
“The bottom line is that the NHS has failed in providing the care that everyone pays for and that every one of us deserves.”
Charlotte began feeling unwell at around 7am on Christmas Day.
“I called 111 at 8.19am, the call lasted 53 seconds so I hung up because it was taking too long,” explained 15-year-old Ella Laye.
“I then called 999 at 8.29am and the call lasted 41 minutes. The woman I spoke to refused to tell me how long an ambulance would take, but just said that one would be arranged.”
Realising that her mother’s condition was getting worse and worse, Ella then rang her grandfather, who lives in Clynderwen.
“He managed to drive over within around 20 minutes but by now Charlotte was drifting in and out of consciousness,” continued Vincent.
“He managed to get Charlotte into his car and began driving to Withybush. But as they approached Robeston Wathen, he heard her make a gurgling sound and from then on, Charlotte never regained consciousness.”
When they reached Withybush, Charlotte was put onto a life-support system and conveyed to Morriston Hospital. Sadly, she never recovered.
“Just because all this took place on Christmas Day, does it mean that people like Charlotte should be deprived of the medical care they deserve?” continued Vince Laye.
“Our girls have lost a mother who was with them and who cared for them 24/7. Yes, their schools are doing everything they can to help them through this and we’re visiting the Sandy Bear Children’s Bereavement Charity, but absolutely no support is being shown to us by any other authority.
“All I can do is take things hour by hour because I truly believe that this awful death could have been prevented. I really do.
“I don’t know the state of affairs in the NHS across Wales last Christmas morning but if they were severely understaffed through their own mismanagement, then someone has to be held accountable for Charlotte’s death.
“We’ve since discovered that the heart attack was caused by a blood clot that had moved to Charlotte’s heart, but we were also told that the damage this caused could have been treated with medication. What took her life was the lack of oxygen to her brain…in other words, the length of time in which she was left untreated.
“Charlotte has lost her life and the girls have lost their mother. But this isn’t about the pain that we’re currently going through…this is going to continue for years.
“It’s about every other person out there who deserves to be looked after when they are most in need.
“The NHS and the local authority have failed us in a way that’s going to change our lives for ever, and I’m refusing to allow this to be brushed aside. Somebody needs to be held accountable for what’s happened, to prevent this from happening to somebody else.”
Liam Williams, Executive Director of Quality and Nursing at the Welsh Ambulance Service, said: “We were deeply sorry to hear about Ms Burston’s passing and would like to extend our thoughts and condolences to her family on their sad loss.
“A thorough investigation has begun, and we will be contacting Ms Burston’s family to invite them to participate in this process and share their experience, which no doubt will have been traumatic for all involved.
“On behalf of the Welsh Ambulance Service, I would once again like to extend my sympathies to Ms Burston’s family.”
Speaking about delays to patient care earlier this week, The Welsh Ambulance Service’s assistant director of operations Sonia Thompson said: “Our ambulance service is under extreme and well-documented pressure as a result of wider system pressures across the NHS.
“The service is looking at solutions as the current situation is untenable for patients and staff across health and social care.
“As an ambulance service, we’re thinking very differently about the way we deliver services in future, and we are already testing some new ways of working across Wales to understand how we can relieve some of the pressure,” she added.
The Welsh Government has said recently that despite budget pressures, it was investing in same-day emergency care, extra community beds and social care services to improve patient flow through hospitals.

Community
New parking rules spark concern at Dew Street site
Residents question phone-only payments, rising permit costs and future of former library building
RESIDENTS in Haverfordwest’s upper town say new parking rules behind the former County Library on Dew Street risk excluding older and less tech-savvy drivers, as concerns grow over both rising permit prices and the uncertain future of the prominent community building.
The car park is owned by Ateb Group, which allowed free public use over Christmas. However, signs installed this week state that drivers must pay either by phone or online.
Campaigners say both options effectively require a smartphone or internet access, leaving some motorists without a practical way to pay.
Mike Daffern, acting secretary of the Dew Street Campaign, told The Herald: “Realistically these are the same method. Both depend on a phone. For many older people, or anyone without mobile data, that simply isn’t accessible.
“Government guidance says there should be more than one way to pay. Most car parks still offer cash or card. We feel this discriminates against some of the very people who rely most on town centre parking.”

Permit prices questioned
Residents also say they were previously informed that Ateb intended to mirror the charging structure used by Pembrokeshire County Council.
They expected this would reduce the cost of residential permits. Instead, several have reported being quoted figures more than four times higher than equivalent council permits, alongside what they describe as a 30 per cent rise on last year.
One nearby resident, who did not wish to be named, said: “We were told it would be in line with the council. When the price came through it was nowhere near. For some households it just isn’t affordable.”
The Herald has approached Ateb for clarification on its pricing structure and the choice of payment systems.
Building left in limbo

Beyond parking, frustration is mounting about the long-term future of the former library itself.
Planning permission to refurbish the site was granted in 2023, but residents say little visible progress has been made. There is speculation the housing association may instead base operations in Milford Haven following the closure of Meyler House.
Campaigners argue that if the building is no longer required for offices, alternative community uses should be explored rather than allowing further deterioration.
A petition signed by ninety-five locals has been submitted to Cadw requesting the structure be considered for listing.
The request is backed by Royal Commission on the Ancient and Historical Monuments of Wales and The Twentieth Century Society, both of which recognise its architectural significance as an example of late 20th-century civic design. The building also features in Simon Phipps’ book Brutal Wales / Cymru Friwtalaidd, which celebrates modernist architecture across Wales.
Mr Daffern said: “It’s part of Haverfordwest’s story. Even people who don’t love the look of it accept it’s an important public building. Leaving it empty helps no one.”

Temporary arrangement
Public use of the car park may only ever be short-term. The 3.5-acre site, including the former library, was sold by the council for £250,000 in 2022.
A consultation held in early 2024 on potential redevelopment proposals drew criticism, with some residents describing suggested housing plans as “cut-price” and out of keeping with the conservation area surrounding the historic upper town.
No formal planning application has yet been submitted.
Residents say clearer communication is needed on both the future of the land and day-to-day parking arrangements.
Mr Daffern added: “People understand the site will change one day. But while it’s open, it should be fair and accessible. All we’re asking for is common sense and proper engagement with the community.”
international news
Mandelson quits Labour over Epstein controversy
Former cabinet minister says stepping down is ‘in best interests of the party’ as questions raised over historic payments
LORD MANDLESON has resigned his membership of the Labour Party, saying he does not want to cause “further embarrassment” following renewed controversy over his past links to convicted sex offender Jeffrey Epstein.
The former cabinet minister and one-time UK ambassador to the United States confirmed his decision in a letter to Labour’s general secretary after fresh documents released by the US Department of Justice appeared to reference him in connection with Epstein’s finances.
The files suggest that three payments of $25,000 — totalling $75,000, about £55,000 at today’s exchange rates — were allegedly made to Peter Mandelson in 2003 and 2004.
Lord Mandelson said he had “no record or recollection” of the transactions and believes the allegations may be false, but intends to investigate the matter himself.
In his resignation letter, he wrote that he felt “regretful and sorry” to be linked again to what he described as the “understandable furore” surrounding Epstein.
He added that stepping down from party membership was the responsible course of action while he reviewed the claims.
“I do not wish to cause further embarrassment to the Labour Party,” he said. “I have dedicated my life to the values and success of the party and believe I am acting in its best interests.”
Ambassador role ended
Lord Mandelson had been appointed the UK’s ambassador to Washington by Prime Minister Keir Starmer in December 2024.
However, he was removed from the post last year after earlier revelations about his past friendship and contact with Epstein, including emails showing communication after the financier’s 2008 conviction.
The latest release of files has also included photographs said to show Lord Mandelson alongside an unidentified woman. He said he could not place the location or circumstances of the images.
There is no suggestion that appearing in the documents or photographs indicates criminal wrongdoing.
‘Deep regret’
Earlier this weekend, Lord Mandelson reiterated his regret for ever having known Epstein and apologised “unequivocally” to the women and girls who suffered abuse.
“I want to repeat my apology to the women and girls whose voices should have been heard long before now,” he said.
Epstein died in prison in 2019 while awaiting trial on sex trafficking charges, but investigations into his network of associates continue to generate political fallout on both sides of the Atlantic.
Labour has not yet issued a detailed statement beyond confirming it had received Lord Mandelson’s resignation.

Health
Doctor struck off after sexual misconduct findings at Withybush Hospital
Hospital medic erased from register for second time after tribunal finds abuse of trust and repeated inappropriate behaviour
A DOCTOR who worked at Withybush Hospital has been struck off the medical register after a tribunal found he sexually harassed junior colleagues and abused his position of trust.
Dr Velmurugan Kuppuswamy was erased from the register by a panel convened by the General Medical Council following findings that he made inappropriate sexual comments, engaged in unwanted physical contact, and displayed what was described as a pattern of sexually motivated behaviour towards more junior members of staff.
The Medical Practitioners Tribunal Service heard the misconduct occurred over several weeks between August and September 2021 while he was working at the Haverfordwest hospital.
The panel concluded he made inappropriate remarks to female colleagues at a social event and touched staff without their consent. His conduct was described as repeated, targeted, and exploitative of the power imbalance between senior and junior medics.
Catherine Moxon, chairing the tribunal, said the behaviour represented a clear abuse of his professional position and a serious failure to maintain appropriate boundaries.
The tribunal found his actions undermined colleagues’ dignity and confidence and risked damaging public trust in the medical profession.
Although Dr Kuppuswamy denied the allegations and pointed to his clinical competence, the panel ruled the misconduct was serious, persistent, and not easily remediable. Erasure, it said, was necessary to protect the public and maintain confidence in doctors.
His name has now been removed from the medical register with immediate effect.
Troubled history
This is not the first time Dr Kuppuswamy’s fitness to practise has been called into question.
Tribunal records show he was previously struck off in 2012 after being found dishonest during an application and interview for a postgraduate cardiology training post at an NHS deanery in England.
The earlier hearing found he falsely claimed to have submitted a Doctor of Medicine thesis, said he was a member of the Royal College of Physicians, and stated he had passed a practical clinical skills assessment.
He initially admitted the deception before retracting parts of his account. The tribunal concluded he had maintained dishonest accounts and wrongly accused another witness of misleading evidence.
He was erased from the register and returned to India, where he later worked at a cardiac hospital.
Return and fresh concerns
In 2020, he successfully applied to be restored to the UK register despite opposition from the GMC, which raised concerns about the timing of his remorse and the lack of independent evidence about his overseas work. The regulator also noted he had not undertaken ethics training.
At the time, a tribunal accepted his assurances that he had changed, describing his evidence as “compelling, heartfelt and genuine,” and concluded that a well-informed member of the public would not be concerned about his return.
Shortly after being reinstated, he began working shifts at Withybush Hospital, part of Hywel Dda University Health Board.
Within months, the fresh allegations that have now led to his second erasure emerged.
The health board has not publicly commented on the outcome of the hearing.
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