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Health

Global IT outage affects Hywel Dda Health Board

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A SIGNIFICANT global IT outage caused by a recent software update from cybersecurity firm CrowdStrike has severely disrupted services across various sectors, including healthcare, air travel, and retail. The incident, which began on Friday, 19 July, has affected computers running the Microsoft Windows operating system that use CrowdStrike’s Falcon security product.

Hywel Dda Health Board was affected and acknowledged the technical fault in a message to staff on Friday morning.

The Health Board said that the tech issue was impacting their sites, leading to some staff being unable to log onto the network.

However, they reassured that Office 365 applications such as Teams and Outlook remain unaffected, thus allowing remote work to continue uninterrupted.

Dr Junade Ali, a cybersecurity expert and Fellow at the Institution of Engineering and Technology (IET), commented on the scale of the disruption: “The recent software update from CrowdStrike has resulted in a significant global outage. This issue has led to widespread disruptions, including air travel delays, interruptions in television broadcasting, and halted supermarket transactions. The NHS, which relies heavily on Windows computers, is also experiencing outages in critical systems used by GP practices. The root of the problem seems to be a defective system file included in the update.”

Beth Clarke, a digital expert and Committee Member for the BCS Special Interest Group in Software Testing, emphasized the complexity of the issue and the importance of rigorous software testing: “It’s too early to know what factors led to this defect making it into the update, but the cause is probably more complex than just one single point of failure. Incidents like this highlight the importance of thorough software testing and the critical role that software testers still play in the technology sector.”

The global impact of this outage underscores the increasing dependence on digital services and the critical need for their security and resilience. Professor Ian Corden, Fellow at the IET, reflected on the broader implications: “The major IT outages that are occurring around the world today highlight the ever-increasing dependence of national and regional economies, defence and national security, and private individuals on digital services. The importance of reliably-engineered software and IT systems is now paramount, especially where critical national infrastructure (CNI) is impacted.”

The problematic update to CrowdStrike’s Falcon, an endpoint detection and response (EDR) platform, has led to widespread service interruptions, particularly affecting systems running Microsoft software. Falcon is designed to protect computers and other devices from cyber threats by monitoring systems for intrusions and blocking malicious activities. The software’s high level of privilege allows it to significantly influence computer behaviour, preventing security breaches, but also means that any faults can have far-reaching consequences.

Ian Golding, another digital expert at the IET, highlighted the complexity of maintaining interoperability among various IT providers and systems: “Despite organisations using well-known and carefully chosen global IT providers, they all must work seamlessly together. This interoperability is usually extremely well managed and tested with great skill and diligence, but it is complex, and as we see, this can fail occasionally.”

David Smith, Head of Technology Strategy at the IET, pointed out the inherent risks in cloud services and the necessity for robust business continuity plans: “When cloud services go wrong, a large number of customers are affected. These types of services are updated constantly – a feature of the modern world and how we use technology at a global scale. Organisations should learn from every incident like this to become more resilient to events that affect so many customers around the world.”

As CrowdStrike continues to investigate the incident with the highest level of urgency, the long-term implications of this outage remain to be seen. This incident serves as a critical reminder of the need for meticulous software engineering and comprehensive disaster recovery strategies to mitigate the risks of such widespread disruptions in the future.

 

Business

Why mental health support is now critical for Welsh businesses

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MENTAL HEALTH support has become a key issue for businesses in Wales as employers face growing pressure to help staff manage financial strain, stress and wellbeing at work.

The issue is being highlighted during Mental Health Awareness Week, with new insight from Reed showing that support for employee wellbeing is now an important part of attracting and retaining staff.

Workers in Wales said they need an annual income of £42,000 to live comfortably, compared with an average regional salary of £36,000. That leaves a “comfort gap” of £6,000.

Reed’s latest salary guides also show that 71% of workers say pay has become more important since the cost-of-living crisis, with many employees feeling the pressure of rising everyday costs.

The strain is not only financial. Separate research shows almost one in four workers in Wales, 24%, say they have previously been formally diagnosed with a mental health condition — the highest reported proportion of any UK region.

Pay alone ‘not enough’

Becky Hole, Regional Director at Reed, said employers now needed to look beyond salary alone.

She said: “In Wales, financial pressure and mental health challenges are closely linked. Our data shows that many employees are placing greater importance on stability and support, particularly where salary growth is constrained.

“This means benefits that support work-life balance and mental wellbeing are becoming a much more important part of how valued people feel at work.

“Organisations that prioritise employee wellbeing also benefit in tangible ways. By providing stronger support for mental health, employers can lower staff turnover and reduce the long-term costs linked to ongoing recruitment and the loss of skilled, experienced employees.”

What workers want

WHEN asked what would help them manage stress, 35% of workers in Wales said they wanted more flexible working, 34% wanted better mental health training for managers, and 30% wanted clearer communication about support already available.

However, Reed said there remains a gap between what workers want and what they receive.

The most common benefits currently reported by workers in Wales are onsite parking, at 28%, flexi time, at 26%, and hybrid working, at 23%. Nearly one in five workers, 18%, said they receive no benefits at all.

Ms Hole added: “What this shows is a disconnect between what employees say would most help them manage stress and how clearly mental health support is currently embedded and communicated.

“However, Wales stands out when it comes to flexi time, with a higher proportion of employers offering this benefit compared to other regions — a positive step given its proven role in supporting employee wellbeing and work-life balance.

“Flexible working, open conversations about mental health and managers who are properly trained all come through strongly as priorities.

“Employers have a responsibility to look after their people, and those who want to help their workforce truly destress need to ensure their benefits are visible, accessible and actively support everyday mental resilience.”

Reed said businesses that take wellbeing seriously are more likely to retain skills, stability and trust over the long term.

 

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Health

Welsh adults using harmful habits to manage mental health

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NEW POLLING shows more than two-thirds of adults in Wales are using potentially harmful coping mechanisms when feeling stressed, anxious or low.

The Mental Health Foundation said the findings, released for Mental Health Awareness Week, show a need for the new Welsh Government to prioritise prevention and action on poor mental health.

The survey found that 69% of adults in Wales had taken harmful actions to cope with their mental health in the past month.

More than a third, 36%, said they had spent time isolating themselves from others, while 34% reported spending more time scrolling social media or going online as a way to deal with anxiety, stress or low mood.

Other commonly reported behaviours included comfort eating or overeating, at 27%, and oversleeping or not getting out of bed, at 31%.

The Mental Health Foundation said these behaviours were concerning because evidence suggests they can make mental health worse over time.

However, the polling also found that many people in Wales are taking positive steps to support their wellbeing.

More than four in five adults, 84%, had taken at least one helpful action to support their mental health. The most common were accessing nature, at 41%, doing something enjoyable such as a hobby, at 37%, and taking part in physical activity or prioritising sleep and rest, at 35%.

The poll of 1,015 people in Wales was carried out by Opinium on behalf of the Mental Health Foundation. It was released to mark Mental Health Awareness Week, which runs from May 11 to 17.

Catherine Razzell, Policy and Public Affairs Manager at the Mental Health Foundation, said: “This polling tells us that, here in Wales, there is a concerning degree of harmful actions taken by people as a way of dealing with their feelings of poor mental health, such as doomscrolling or overeating.

“We are hopeful to see positive actions being taken by individuals to help maintain and improve good mental health. Tried and trusted activities such as connecting with nature, which many of us are fortunate to have access to in Wales, and taking part in physical exercise and rest, in equal measure, are all known to support our mental health.”

Calls for action

The polling found that nearly two-thirds of people in Wales, 64%, are using at least one harmful coping mechanism alongside positive actions.

Only one in five, 20%, reported taking only helpful actions to support their mental health.

The Mental Health Foundation said the results come at a significant moment following the Senedd election, with a new Welsh Government now in place.

Ms Razzell added: “Whilst it is good news people are finding ways to prioritise and protect their mental health and support those around them, more action is needed from our governments to create the conditions to support good mental health.

“We are seeing a once in a generation change politically in Wales. We are one year into the new ten-year mental health strategy for Wales and are keen to see how the new government will implement and resource this.

“In addition to a resourced focus on prevention, which we know has long-term economic benefits, we know that inequalities exist here that are huge barriers to good mental health, keeping people locked in poverty for generations.

“We want to see these issues tackled head-on by the new government for Wales. Now is the time for action and not talk.”

Mental Health Awareness Week is run by the Mental Health Foundation. This year’s theme is “Action”.

 

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Health

Hywel Dda health board celebrates International Nurses Day

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HEALTH chiefs are marking International Nurses Day by celebrating the vital contribution made by nurses across mid and west Wales.

Hywel Dda University Health Board said the day, held each year on May 12, is an opportunity to recognise the work nurses do for patients, families and communities.

This year’s theme is Empowered Nurses Save Lives, reflecting the role nurses play in delivering high-quality, compassionate care, often in challenging circumstances and at some of the most critical moments in people’s lives.

Nurses work across a wide range of settings, including hospitals, community services, primary care, education, research and leadership.

The health board said supporting and empowering the nursing workforce is key to enabling nurses to use their skills fully, continue to develop professionally, and lead improvements in care.

Sharon Daniel, Executive Director of Nursing, Quality and Patient Experience at Hywel Dda University Health Board, said: “International Nurses Day is an important opportunity to recognise the incredible difference our nurses make every single day.

“Empowered nurses save lives, and we see this through the skill, compassion and professionalism shown across our services.

“As we review our Nursing and Midwifery Strategic Framework, Empowered to Care, this is a timely moment to reinforce our commitment to supporting the nursing profession to grow, lead and shape services throughout their careers.

“When our staff feel valued, trusted and supported, teams are stronger and patient care is safer and more effective.”

The health board said nursing is founded on teamwork, with nurses working at the heart of multi-disciplinary teams alongside medical colleagues, allied health professionals and others to deliver joined-up, person-centred care.

It said the approach supports its wider ambition of improving health and wellbeing and providing care closer to home.

International Nurses Day is also being used as an opportunity to thank the nursing and midwifery workforce for their dedication, expertise and commitment to caring for others.

 

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