Education
Student Loans Company says student ‘smishing scams’ on the rise
AT the start of the 24/25 academic year, the Students Loans Company (SLC) is reminding students to be vigilant of smishing scams.
Scammers target students at this time of year as they receive their first maintenance loan payment. SLC is expecting to pay £2bn to students over the autumn term and last year it stopped £2.9m of maintenance loan payments being taken by smishing and phishing scams, where students received and acted on false communications.
Smishing, which is fraud involving text messages, is currently the most popular form of scam, with students usually being asked to click a link to complete a task – for example verifying bank details or confirming their personal information, providing an opportunity for a payment to be diverted to a scammer’s bank account.
SLC will never ask students to provide or verify their personal or financial information via email or text message, and Alan Balanowski, Risk Director at SLC, is urging students to pay attention to any communication they receive from Student Finance Wales (SFW) or SLC over the coming weeks.
He said: “Starting or returning to university is an exciting time, but it’s also busy, with students getting organised and set-up for the academic year, which includes dealing with information from different organisations, including ourselves. We aim to ensure our payment process is simple for students, but we do experience a rise in smishing scams at this time year. This means students need to be alert to any potential attempt to intercept their maintenance loan instalment.
“We have a range of preventive methods we use to target scams, but the most impactful tool we have is working together with students to stop scammers. If a student receives a suspicious message, they should delete it and report it immediately, but if a scammer does succeed in obtaining personal details, then we must collectively act quickly to spot and block the action”.
“Last year, we were able to stop £2.9m of maintenance loan payments ending up in the hands of scammers and we are focused on working as effectively as we can to protect students and their finance.
“Our message to students is quite simply, think before you click.”
SLC’s top tips
- Neither SLC nor SFW provide any services through WhatsApp and will never initiate contact with a student through social media channels, including Facebook, X, Instagram and Tik Tok, to discuss their application or student finance entitlement. If a customer receives a communication from SFW that they are unsure of, they should log into their online account to verify if it’s genuine.
- Check the quality of the communication – misspelling, poor punctuation and bad grammar are often signs of phishing.
- Keep an eye out for any suspicious looking emails, phone calls or text messages, especially around the time of an expected payment.
- Scam emails and text messages are often sent in bulk to many people at the same time and are unlikely to contain both a first and last name. These commonly start – ‘Dear Student’.
- Messages that convey a sense of urgency are also unlikely to be genuine – for example ‘failure to respond in 24 hours will result in the account being closed’.
- Think before you click. If an email or text message contains a link, hover over it to check that it goes where it’s supposed to. If in any doubt don’t risk it, always go direct to the source rather than clicking on a potentially dangerous link.
- Scammers can use a variety of methods to try and get students to pay money or share personal details, including the use of fraudulent phone calls, social posts and direct messaging on digital platforms. Always use official phone numbers, the online account and official communication channels to verify the contact received is genuine.
- Be mindful of the information you share about yourself on social media, and elsewhere online, to help guard against identity theft. Identity theft happens when fraudsters access enough information about a person’s identity, such as their name, date of birth, customer reference number, course information or their current or previous addresses to impersonate them online and over the phone.
- SLC or Student Finance Wales (SFW) send a text message to students in Wales if a change has been made to their bank details. If you haven’t changed your bank details and receive a message, contact us immediately.
- Check out our guide to identifying a scam at www.gov.uk/guidance/phishing-scams-how-you-can-avoid-them
If a student receives a suspicious message, they should report it immediately by email [email protected] and to SLC by calling our dedicated hotline on 0300 100 0059.
There is also a range of additional advice and information on recognising and avoiding scams from Action Fraud, the UK’s national reporting centre for fraud and cybercrime.
Education
Neyland Community School rewarded for work on mental health and trauma
NEYLAND Community School is proud to have achieved Trauma Informed School status, underlining the school’s commitment to supporting pupils to learn and flourish.
A Trauma Informed School (TIS) is one that equipped to support children with trauma or mental health problems which can act as a barrier to learning.
To achieve the TIS status, the school had to demonstrate the implementation of the Protect, Relate, Regulate and Reflect principles.
Applicants for the Trauma and Mental Health Informed Award must have completed TISUK staff training and demonstrate the use of emotionally available adults to support children who have experienced trauma.
Following a thorough application, a member of the TIS team visited the school for the day to witness the provision on offer, the ethos of the school, and talk with parents/carers, children and staff.
They also visited classrooms and witnessed key times of the school day such as of the start of the day and lunchtimes.
The report following the visit and confirming TIS status, said: “Neyland Community Primary School provides a safe, caring and nurturing environment in which all children are supported to flourish and feel happy and safe as they learn.
“The children are happy because they are supported by every member of staff from the minute they arrive at school to when they leave.”
The report concluded: “Children are able to talk confidently and knowledgably about topics related to their well-being and mental health and are supportive of one another – they love their school, dream big and work hard!”
The school’s use of a walking bus, where teachers collect children from different parts of the town to walk together to school was highlighted as best practice.
The walking bus had reduced absences and late arrivals and provided a positive start to the day with an opportunity to talk to adults on the way to school.
Neyland Community School Headteacher Clare Hewitt said: “We are incredibly proud of this award and to be recognised for our Trauma Informed practice. We have been developing this approach over the last few years, it takes time and doesn’t happen by accident.
“It is a culture and an ethos that we pride ourselves on for all our children, families and staff that makes Neyland a very special place to be.”
James White, Pembrokeshire County Council’s Head of Engagement & Inclusion, added: “Neyland have been a trailblazer for the Trauma Informed approach from the beginning, and it is great to see their work being recognised.
“I have been particularly impressed with how the whole staff group and pupils in the school have taken up the work, as well as the senior leaders”.
Pictured above: Neyland Community School pupils hold the Trauma Informed School plaque. Pictured with the young people are (left to right): Clare Hewitt (Headteacher), Gemma Morris (Assistant Headteacher), Chris Griffiths (Assistant Headteacher / ALNCo) and James White, Council Head of Engagement & Inclusion.
Education
Qualifications Wales announces reform of Essential Skills Wales qualifications
QUALIFICATIONS WALES has today published the findings of an in-depth, two-year review of Essential Skills Wales qualifications.
This review set out to establish whether the existing qualifications and the assessment methods used met the needs of learners, learning providers, and employers in Wales.
Essential Skills Wales qualifications – which cover the subjects of application of number, communication, digital literacy and employability – are designed for use in post-16 courses in further education, work-based learning, and adult community learning. They enable learners to develop and demonstrate the skills that are essential to gain a foothold in or progress in their chosen careers, and gain valuable skills prized by employers. Last year, more than 23,000 Essential Skills Wales certificates were awarded to learners across Wales as part of apprenticeships, post-16 further education programmes and adult community learning.
During the review, the Qualifications Wales team carried out extensive research and spoke to learners, providers, and employers – and the majority wanted reform. They gave feedback about the currency and manageability of the qualifications and their assessments.
The regulator is now planning to reform three of the four subject areas: application of number; communications; digital literacy.
Reform will be phased in and the new qualifications will be available to centres for first delivery from 2028. Qualifications Wales will continue to listen to learners, employers, and learning providers, and it will involve them in the next steps to ensure that the content and assessment methods for these reformed qualifications are fit for purpose.
The announcement was made at the launch of the review report at ACT Training’s Cardiff Skills Centre in Ocean Park House, East Tyndall Street, Cardiff, today.
Gareth Downey, Senior Qualifications Manager, said: ”Essential Skills Wales, which are a key part of apprenticeships and are widely taken in further education, support learners to progress in education, work and life. Our review findings show there are strengths to the current Essential Skills Wales qualifications, but there are issues that require our attention in the short and longer term.
“We have worked with key partners to address some issues but it is clear that reform is needed in the longer term. We look forward to working closely with stakeholders and key partners to reform qualifications in application of number, communication and digital literacy to ensure that they fully meet the needs of learners, providers and employers in Wales.”
Training provider ACT Training was one of the stakeholders the regulator consulted during the review process. It has sites in Cardiff, Barry, Bridgend, Caerphilly, Aberdare, Pontypool, and Ebbw Vale.
ACT’s Head of Skills and Curriculum Development, Tracey Spiller, said: “ACT welcomed the opportunity to work with Qualifications Wales and other training and FE providers of Essential Skills. The process of the review was clearly communicated, and we were included at every step. We really felt that our feedback mattered, and we are excited to be a part of what comes next.”
Martin Davis, Regional Quality Manager for Learning & Skills in HMPPS Wales, added: “We are really excited to be included as part of the ESW qualification review that is currently being undertaken, as many of the learners in custody have missed opportunities to learn these skills prior to their sentence. It is therefore critical to be able to offer them the chance to undertake regulated qualifications, in line with colleges across Wales.”
Andrew Bond, Curriculum Manager Skills and Partnerships of Bridgend College, said: “At Bridgend College, we believe that Essential Skills Wales qualifications play a crucial role in empowering learners and transforming their lives. These qualifications provide a solid foundation in key areas such as communication, numeracy, and digital literacy, all of which are vital for personal growth, career development, and active participation in society. By equipping learners with these essential skills, we help them build confidence, achieve their aspirations, and enhance their employability, enabling them to make meaningful contributions to their communities and the economy.”
Education
Whitland School goes into lockdown following threats to pupils
YSGOL Dyffryn Taf in Whitland went into partial lockdown on Wednesday (Sept 11) after two pupils received a threatening message on social media.
In response to the threat, the school implemented safety measures, locking all external doors during lesson times. Staff were positioned to supervise corridors, and pupils were instructed to remain in their classrooms. The lockdown was lifted later in the afternoon, and the school resumed normal operations today.
A spokesperson for Dyfed-Powys Police confirmed: “Concerns were raised following a threatening message made on social media against two pupils of Ysgol Dyffryn Taf. The school took appropriate safeguarding action, which concluded swiftly. To provide reassurance, officers from the local neighbourhood policing team were present at the end of the school day. Police enquiries are ongoing.”
Parents and carers were promptly informed of the situation once the school became aware of the threats. In a statement posted on Facebook, Alun Owen, headteacher of Ysgol Dyffryn Taf, explained: “I am writing to inform you that I had to take the decision to place the school into a state of partial lockdown this afternoon. This precautionary measure was in response to information we received earlier today.
“We locked all external doors during lessons. Teaching and learning continued as normal, but pupils remained in class at all times. Staff supervised corridors and the site perimeter.”
Mr Owen confirmed that the partial lockdown has since been lifted, stating: “The risk associated with this incident has now passed.”
Police continue their investigation into the origins of the social media threats.
Parents and pupils have been reassured that appropriate actions were taken to safeguard the school community.
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