A FORMER prison officer has come forward with allegations of systemic failings at HMP Parc in Bridgend, claiming that neglect, a toxic workplace culture, and management shortcomings have jeopardised inmate welfare and staff safety. Speaking under the pseudonym “Jack” to protect his identity, the whistleblower detailed his experiences, including alleged safeguarding failures in the lead-up to the death of inmate Shay Andrews and wider issues at the G4S-operated facility.

Jack, who worked at HMP Parc for several years, revealed how insufficient training, staff misconduct, and managerial failings created an environment where inmate welfare was neglected, and the prison’s fundamental purpose of rehabilitation was undermined.

Allegations of failures and neglect

Jack’s most damning allegations centred on the death of Shay Andrews, a 23-year-old inmate who suffered from a medical condition that made him resistant to pain and difficult to restrain. “When Shay died, officers were cheering,” Jack said. “They were relieved they wouldn’t have to deal with him anymore, but that behaviour was sickening. Shay was a human being who needed support, not disdain.”

He also described a culture of neglect, where understaffing and lack of training put prisoners and officers at risk. Jack recalled being left alone on a wing during his third day of shadowing. “I didn’t feel safe. I wasn’t prepared, and I didn’t even know where to find the paperwork I needed to do the job properly,” he said.

Jack further alleged that a manager’s romantic relationship with a prison officer contributed to serious professional misconduct. According to Jack, this officer was responsible for conducting welfare checks on Cameron Anthony, another inmate whose death in custody has drawn scrutiny. Jack claimed that the officer failed to carry out the required ACT (Assessment, Care in Custody, and Teamwork) checks, leaving a gap of over five hours. “Instead of addressing the failure, senior management instructed that Cameron be counted in the roll call despite being unresponsive,” Jack said. “They said they’d ‘deal with it afterwards.’”

Jack also alleged that officers falsified records, logging welfare checks and key worker sessions that had not actually been conducted. “I’ve seen officers scroll through previous reports and copy-paste details into new ones to make it look like the checks were done. It’s appalling and puts lives at risk,” he said.

Cultural and systemic issues

Jack painted a grim picture of a toxic workplace culture at HMP Parc, where officers allegedly prioritised control over care. “It’s all power trips and bullying. Some officers think having the keys makes them superior, but it should be about working with the prisoners to help them rehabilitate,” he said.

Prisoners’ basic needs were also often ignored, according to Jack. He cited examples of inadequate food portions, delays in delivering mail, and neglect of religious dietary requirements. “I’ve seen prisoners go without proper meals, receiving just a cheese roll, a piece of fruit, and a packet of crisps. I’ve seen inmates go out to work in the winter with holes in their shoes because they had no family to send clothes,” he said.

New allegations from other former officers

Fresh allegations have emerged regarding additional inmate deaths at HMP Parc, bringing the total to 17 deaths in the past 10 months. Former officer Jim (not his real name) has come forward with claims of safeguarding failures linked to the deaths of Michael “Mikey” Horton, Warren Manners, and Shay Andrews.

“These three deaths should never have happened,” Jim said. He described widespread issues with corruption, including “laughable” staff searches and failures to prevent frequent drone drops of contraband. Jim also highlighted a “revolving door” of overstretched staff, which he claimed left them unable to perform their duties properly.

Mikey Horton’s family, devastated by his death, expressed outrage at the alleged failings. “We are appalled,” they said.

Since late February, 17 inmate deaths have been recorded at HMP Parc. According to G4S, these included five drug-related deaths, three self-inflicted, eight of natural causes, and one of unknown causes.

Jim also alleged that G4S denied claims of staff working 24-hour shifts until evidence was presented, forcing the company to admit it had occurred in “unusual” circumstances. The company stated James had been dismissed for dishonesty, which he denies, but did not dispute his core allegations.

Broader issues at HMP Parc

HMP Parc, one of the largest prisons in the UK, has faced ongoing scrutiny due to high inmate death rates, drug smuggling, and violence. In 2024 alone, the prison recorded 17 deaths, many linked to synthetic opioids like nitazenes.

Jack’s testimony adds to concerns about how the prison is managed, with allegations of chronic understaffing, inconsistent regimes, and a lack of meaningful rehabilitation opportunities for inmates. “They’re locked in their cells for up to 18 hours a day because there aren’t enough officers to run the wings. That frustration and tension could be avoided with better management,” Jack said.

Calls for accountability

Jack has called for G4S to lose its contract to run HMP Parc, arguing that the prison’s private management prioritises profit over rehabilitation. “They’ve failed the prisoners, the staff, and the community. If prisoners aren’t rehabilitated, they’ll come out worse than they went in, and that’s a danger to society,” he said.

The former officer urged other staff to come forward. “Every story matters. These inmates are someone’s family, and they deserve to be treated with dignity. Change starts with us speaking out.”

G4S Responds to allegations

In response to the claims, a spokesperson for HMP Parc said: “G4S cannot comment publicly on individual death in custody cases in advance of the Coroners’ Inquests, and it is hugely concerning that a former employee has chosen to do so.”

The spokesperson also emphasised recent efforts to improve conditions at the prison:
“Over the last several months, the team at Parc has worked at pace to make improvements at the prison with a focus on six key areas – staffing, safety, security, drugs, regime, and respect. We are pleased to see outcomes improving in these areas.”

On the issue of inmate activities and staff training, the spokesperson added: “Men take part in around 30 hours of purposeful activity a week. Men also have access to a level of additional out-of-cell association time, exceeding that delivered in most closed prisons. Our Prison Custody Officer training meets HMPPS requirements.”

Addressing other allegations, G4S stated:

• “Staffing levels are based on the same staff-to-prisoner ratios that are used in all closed prisons, public or private.”
• “Significant effort and resources are used to mitigate the ingress of illicit substances, and we work with partners at a local and national level, including South Wales Police.”
• “We have identified improvements that can be made in terms of meal options and portion sizing, and we are working with our catering provider on those issues. We don’t recognise the allegations about the religious service provision at Parc, which is good.”
• “We check parcels and mail to ensure they are not impregnated with drugs or contraband, which sometimes causes delays. Carrying out these checks saves lives.”

Jack’s testimony paints a troubling picture of life inside HMP Parc, but G4S insists that steps are being taken to address these issues. With inquests into multiple deaths pending, scrutiny of the prison’s operations remains intense.

As the Coroners’ Inquests approach, the spotlight is firmly on HMP Parc and the systemic challenges facing the UK’s prison system.

A MIDDLE-AGED farmer has been sentenced at Swansea Crown Court after grooming a teenage girl, coercing her into sending intimate pictures and videos.

David Lewis, 50, met the then 14-year-old girl at a farm in August 2021 and later added her on Facebook. Prosecutor Martha Smith-Higgins told the court: “After a few months of messaging, the defendant sent [the girl] a picture of his penis.”

Lewis from the West Carmarthenshire village of Llanboidy, manipulated the girl into sending explicit images, begging her to comply and telling her: “If you loved me, you would send me photographs.” He also sent her £120 over four separate occasions and told her she could live with him when she turned 16.

Explicit videos exchanged on Snapchat

Ms. Smith-Higgins said Lewis sent “five or six” videos of himself masturbating via Snapchat. When he asked the girl to send similar videos, she initially refused, saying she was about to leave home. However, Lewis checked her Snapchat location, discovered she was not going out, and continued to pressure her until she sent a video.

The girl later attempted to deter Lewis by telling him that the police were tracking her phone. Despite this, Lewis persisted, sending her three sexual photos and two explicit videos of himself.

Discovery and arrest

The girl’s mother became suspicious and checked her daughter’s phone, discovering explicit pictures of Lewis. Police were alerted, and Lewis was arrested on July 22, 2022.

During their investigation, officers found deleted photos of the girl on Lewis’s phone and messages where he told her: “Delete all Snapchats. Have police interview” and “Delete your photos.”

Lewis denied any wrongdoing during his police interview, claiming there had been no communication between him and the girl and that there would be no images of her on his phone. However, officers recovered three Category A images – the most severe classification – and six Category C images of the girl.

Court proceedings

Lewis, pleaded guilty to causing a child to watch a sexual act, sexual communication with a child, and two counts of making indecent images of a child.

Hannah George, representing Lewis, told the court that he had no prior convictions and had not reoffended since the incidents. She argued that a suspended sentence was appropriate, stating: “The probation service has assessed that an immediate custodial sentence would have limited impact, as it would not allow Mr. Lewis to complete the rehabilitation courses he desperately needs.”

Ms. George also cited delays in the case coming to court.

Sentencing

Judge Geraint Walters described Lewis’s actions as calculated and predatory. “The reality is that you were grooming her,” he said. “You are 50 years of age and should know better. You knew what you were doing was wrong.”

Lewis was sentenced to 18 months in prison, suspended for two years. He was also ordered to complete 35 sessions of an accredited rehabilitation programme and 20 rehabilitation activity requirement days.

He must register as a sex offender for 10 years and is subject to a sexual harm prevention order for the same period. The court also imposed an indefinite restraining order to protect the victim.

THE TRIAL of Joseph Dix and Macauley Ruddock, accused of murdering Andrew Main outside a west Wales hotel, continued at Swansea Crown Court on Friday (Jan 10), with witnesses providing chilling details of the events that led to Main’s death in July 2024.

Initial confrontation in hotel bar

David Hillier, a night worker at the Travelodge in Swansea, recounted his experiences from the night of July 16, 2024. Beginning his shift at 11:00pm, Hillier said Andrew Main and his friend Michael Bell were drinking but were not intoxicated. They were joined in the hotel bar by Hannah Tedstone, a guest at the Travelodge.

According to Hillier, Joseph Dix later entered the bar, aggressively confronting Main. Dix reportedly shouted, “What the [expletive] are you doing talking to my mate’s girlfriend?” The situation escalated, and Main and Bell left the bar, followed by Dix and Ruddock. Hillier said he locked the hotel doors to protect other guests and immediately called the police and an ambulance.

Witness awoken by screams

Sundeep Singh, a local resident, was awakened by the commotion. Giving evidence, Singh said: “A scream woke me up, and I went to the living room. I saw two people chasing one man near a lamppost. The man fell down and tried to protect himself while the other two punched him repeatedly in the face and shoulders. I called 999 immediately.”

Singh described seeing emergency vehicle lights reflected in his apartment windows as he returned to bed.

Crucial video evidence presented

Daniel Lamb, another Travelodge guest, captured part of the assault on video. Lamb testified that he awoke around 2:00am to the sounds of a confrontation outside. From his window, he recorded footage showing Dix and Ruddock pursuing Main and Bell, despite their apparent attempts to retreat.

Lamb said: “The victim, Main, got punched to the floor. He didn’t move or protect himself as the two men punched him repeatedly with force. They laughed, saying, ‘Did you see that punch?’ and called Main a ‘stupid dickhead.’” Lamb’s footage revealed Dix crouching over an unconscious Main, trying to wake him and then shouting at Bell, “You [expletive] started this. Your mate’s on the floor.”

Charges and ongoing trial

The prosecution alleges that Dix and Ruddock, both from Somerset, fatally attacked Andrew Main, a 33-year-old father of two from Falkirk, near the Travelodge on Princess Way, Swansea. Main succumbed to his injuries on August 14, 2024, nearly a month after the attack, leading to the charges being upgraded from wounding with intent to murder.

Both defendants have pleaded not guilty. The trial, which began in January 2025, is ongoing as more witnesses and evidence are presented.

This high-profile case has drawn significant attention, with the court hearing grim details of a night that ended in tragedy.