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Health

Patients left in pain as dentists slam Welsh Government ‘spin’

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NHS DENTISTRY in Wales is in crisis. The state of NHS dental care has been overshadowed by the broader collapse of NHS services in Wales, from spiraling waiting lists to patients being treated in hospital corridors.

This week, the British Dental Association (BDA) took a chainsaw to Welsh Government claims of an improving picture in NHS dentistry, accusing ministers of spreading half-truths and spin.

A SYSTEM IN DECLINE

NHS dentistry garners fewer headlines than delays in cancer treatment, GP shortages, and the overall deterioration of the Welsh NHS. Yet, of all these crises, the rapid collapse of dental services is among the most stark.

The Herald asked Hywel Dda University Health Board how many dental practices in Pembrokeshire had vacancies for NHS patients. The Health Board could not provide an answer. That means local patients in need of dental care must either ring around every dental practice listed on Hywel Dda’s website or rely on emergency services. Even for those accepted onto an NHS dental list, waiting times for treatment remain extensive.

Sam Kurtz: Patients are left in pain, dentists are overwhelmed, and public trust eroding

Currently, more than 1.5 million people in Wales are unable to secure an NHS dentist, with many more facing months or even years of delays.

Sam Kurtz, MS for Carmarthen West and South Pembrokeshire, called the situation “one of the top issues” raised by his constituents.

“The system is failing,” Mr Kurtz said. “Patients are left in pain, dentists are overwhelmed, and public trust in NHS dentistry is eroding, all while the Welsh Labour Government sits back and watches this crisis unfold.”

LONG-TERM FAILURE TO ACT

As with many issues plaguing the Welsh NHS, the collapse of NHS dentistry was predictable—and avoidable.

As The Herald reported last week regarding GP shortages, dentists have been retiring at a foreseeable rate for years, with little or no effort made to replace them—especially those willing to take on NHS patients.

Over 10% of dentists have been leaving the profession annually since 2010-11, with 2024 marking the second-highest departure rate in over a decade. The overall number of dentists in Wales continues to decline, with around 20% nearing retirement.

In 2022, 93% of dental practices in Wales were not accepting new NHS patients, and 88% were refusing new child patients.

The impact of this failure to recruit and retain dentists is clear.

Large parts of rural Wales are now NHS dental deserts. The lack of access disproportionately affects children, older people, pregnant individuals, disabled people, those with additional learning needs, and lower-income families.

Despite repeated assurances from the Welsh Government about increasing NHS dental appointments and the supposed success of its dental contract, reports from Senedd committees and direct questioning in the Welsh Parliament reveal a chasm between ministerial claims and patients’ realities.

DENTISTS ACCUSE WELSH GOVERNMENT OF ‘BAD FAITH’

This week, the British Dental Association delivered a scathing assessment of the Welsh Government’s handling of NHS dentistry.

“For too long, the Welsh Government has offered spin, half-truths, or doublespeak on dentistry,” the BDA said.

In an open letter to Health Secretary Jeremy Miles, the BDA called for honesty, accusing the government of misrepresenting negotiations over the General Dental Service contract for 2024-25.

Mr Miles claimed the Welsh General Dental Practice Committee had refused further negotiations, but the BDA described this as “a spectacular act of bad faith.”

The association warned that the promised funding uplift for dental practices—backdated to April 2024—has yet to materialise, putting the financial sustainability of services at risk.

“This uplift means another real-terms pay cut for dentists and insufficient funds to cover running costs,” the BDA said. “It will not begin to meet the hike in employers’ National Insurance contributions coming in April.”

The BDA also criticised the Welsh Government’s misleading claims about investment and patient numbers.

“Ministers claim investment and patient numbers are breaking records. The reality is that investment in dentistry has stalled, and the number of patients seen each year remains 30% lower than in 2019. It is time our patients received the dental service they deserve—not empty promises and PR stunts like the so-called Dental Access Portal, which does nothing to create extra appointments out of thin air.”

‘GASLIGHTING’ WALES ON DENTISTRY

Mabon ap Gwynfor MS: Plaid says Labour is “gaslighting” the public

At the heart of the crisis is the deeply flawed NHS dental contract, which offers a fixed price for all NHS treatments. This financial model forces dentists to hand back contracts or operate at a loss. Complex procedures, which take time and resources, often leave dentists out of pocket, discouraging them from taking on NHS work.

Plaid Cymru’s Health and Social Care spokesperson, Mabon ap Gwynfor MS, did not mince words, accusing Labour of “gaslighting” the Welsh public over the scale of the crisis.

“The people of Wales experience this crisis daily—being forced to go private, travelling long distances, or, in extreme cases, pulling their own teeth. Meanwhile, dentists are burning out.

“Labour’s empty boast of 400,000 ‘extra’ appointments has rightly been called out as spin. NHS dentistry needs fundamental, systemic reform. The contract is simply not fit for purpose, and, like the entire primary care sector, it must be prioritised.”

The question now is whether the Welsh Government will listen—or whether patients will continue to suffer while ministers cling to their narrative.

Health

Senedd supports ‘scores on the doors’ for care homes

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THE SENEDD supported plans to introduce inspection ratings for care homes, with service providers set to be required to publish “scores on the doors”.

Care homes and domiciliary services, which support people in their homes, will receive one of four ratings: excellent; good; requires improvement; or requires significant improvement.

Care Inspectorate Wales (CIW) has been laying the groundwork for the reforms since 2019, including a pilot of “silent” unpublished ratings over the past two years.

The regulations, which apply to adult and children’s services, come into force on March 31, mandating the publication of inspection ratings within premises and on a provider’s website.

Under the reforms, inspection ratings must be displayed conspicuously in a location accessible to service users and visitors  “without delay” following an inspection report.

The ratings will apply to about 690 care homes and 450 domiciliary support providers in Wales, with the sector facing total one-off costs of £700,000 plus an extra £60,000 a year.

Also according to an impact assessment, Care Inspectorate Wales, which has been given almost £3.4m to date, will face recurring costs of £615,000 a year for additional staff.

Care homes will be able to appeal against a rating in an inspection report and an offence of failure to display an inspection rating will be created, with a £2,500 fixed penalty.

A 12-week consultation on the proposals ended in October and Senedd Members unanimously backed the regulations on March 25.

Social care minister Dawn Bowden told the Senedd: “Inspection ratings matter because people matter and their care and support services matter.”

She added: “Ratings will encourage a culture of continuous improvement in which service providers are encouraged to look beyond compliance and ensure positive outcomes.”

Ms Bowden said ratings will showcase excellence as well as provide clarity for families seeking care and support, enabling them to compare quality and safety at a glance.

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Charity

Call for long-term cancer strategy as 9,000 wait too long for treatment

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CANCER charities joined forces to call for a longer-term national strategy to improve services after 9,000 people waited too long for treatment last year.

Mark Isherwood raised an Audit Wales report which found cancer services have consistently failed to hit a 75% target for patients to start treatment within 62 days.

Mr Isherwood, who chairs the Senedd’s public accounts committee, asked witnesses for their reflections on the issues identified by the auditor general for Wales.

Lowri Griffiths, chair of the Wales Cancer Alliance, a coalition of charities established nearly 20 years ago, said she was saddened and disappointed by the findings.

The director of policy at Tenovus told the committee: “We’ve long held the view that some of the governance arrangements around cancer services, especially since the development of the quality statement, have not been fit for purpose.”

Hannah Buckingham, of Macmillan Cancer Support, a vice-chair of the alliance, said performance against the 62-day target shows the system cannot keep up with demand.

“It isn’t working for far too many people across Wales,” she told the committee, describing the impact of delays in diagnosis as devastating for cancer patients and their families. “Not just on their physical health but their mental and emotional health as well.”

Ms Buckingham said: “In 2024, we saw, for example, 9,000 people across Wales wait too long to start treatment on that 62-day pathway which is just not good enough quite frankly.”

She added that it is distressing for staff not being able to deliver timely care for patients, calling for a strategic approach to tackling workforce shortages.

Ms Buckingham warned of a lack of robust governance mechanisms to enforce, track and evaluate actions in the three-year NHS cancer improvement plan.

Simon Scheeres, a fellow vice-chair of the alliance representing Cancer Research UK, said the report underlined the need for a longer-term, more cohesive strategy, raising concerns about a confusing plethora of quality statements, improvement plans and other initiatives.

Mr Scheeres pointed to Denmark as an example of best practice, with evidence showing countries with long-term cancer plans have seen greater improvements in outcomes.

Warning deprivation has a profound impact in Wales, he told Senedd members that death rates are 50% higher in the most deprived groups compared with the least.

Mr Scheeres said lung cancer is by far the biggest cancer killer in Wales as he raised a life-saving pilot of targeted lung health checks in the Cwm Taf Morgannwg health board.

Ms Griffiths voiced concerns about the Welsh Government’s response to the Audit Wales recommendation of a national lung screening programme which took “an age”.

She said: “It talks about a decision to deliver – so [the] Welsh Government is not committing to deliver, it’s committed to making a decision to whether or not to deliver.”

Lauren Marks, of Young Lives vs Cancer, described the cancer improvement plan as lacking detail on the specific needs of children and young people.

“Systematically, children and young people are being overlooked in the detail,” she said.

Ms Marks warned the 62-day target, which measures the time between first being suspected of having cancer and starting treatment, does not capture young people’s experiences.

She said the delay that young people experience is between thinking something is wrong and getting their diagnosis, with most attending their GP more times than adults do.

Ms Marks added that children and young people get different types of cancer to adults that are not routinely addressed by screening programmes.

She highlighted travelling to treatment as a big issue for children and young people in Wales who travel longer distances than anywhere else in the UK to access care and support.

Ms Marks put the average cost of travel at £280 a month, with one in ten reporting missing or delaying treatment due to unaffordable transport.

Mr Isherwood, the committee chair who has long campaigned on disability rights, put on record his thanks for the work the charities do during the meeting on March 26.

“Two of my children when they were younger received diagnoses,” he said. “The first one, there wasn’t a referral to yourselves, now you’re in most hospitals…. with the second, it was Young Lives vs Cancer or CLIC Sargent that got my other daughter through, so thank you.”

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Health

‘A pointless talking shop’: Conservatives quit Senedd Covid committee

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THE CONSERVATIVES quit a Senedd committee charged with addressing gaps in the UK Covid-19 inquiry after Labour blocked calls for witnesses to swear an oath.

Senedd Members voted 24-23 against a cross-party motion, which was tabled by the Tories with the backing of Plaid Cymru and the Liberal Democrats.

The motion proposed amending rules to give the Senedd’s Covid committee a discretionary power to require witnesses to take an oath or make an affirmation

Set up by the Welsh Government, which rejected calls for a Wales-specific public inquiry, the committee published a report this week on gaps in the UK-wide inquiry for further scrutiny.

A Labour majority on the business committee, which organises proceedings in the Senedd, previously blocked calls for powers to require witnesses to tell the truth.

Tom Giffard, who was thought to be at loggerheads with Labour co-chair Joyce Watson on the issue, quit as co-chair immediately after the debate on March 26.

Mr Giffard said: “Without the safeguard of requiring witnesses to speak under oath, this committee has become a pointless talking shop. I refuse to be part of a process that fails to give the public the answers they deserve.”

He told the Senedd: “Covid bereaved families feared that this committee would become a whitewash of politicians marking their own homework.

“I initially resisted that suggestion, defending the committee as best I could. I’m afraid I can no longer do that. I do not have the confidence that this committee will be able to get the answers that the families who have lost loved ones deserve.”

He added: “I will not allow my name and reputation to be tarnished by the perception that this is a committee more interested in protecting the reputation of the government than getting to the bottom of the truth…. I’m unwilling to associate myself with a committee seemingly designed to protect those it is supposed to hold to account.”

Speaking following the debate, Anna-Louise Marsh-Rees, lead for the Covid-19 Bereaved Families for Justice Cymru campaign group, said: “Wales has just hit its lowest point in democracy and governance.

“Our Labour Welsh Government isn’t even pretending to be transparent and accountable any more – they have just shouted it out in Cardiff Bay.  We’re not sure where this leaves us, devolution or Wales. A very sad day.”

Describing the outcome of the vote as a farce, she said: “This isn’t just another Senedd committee, it is one that has been set up because thousands of lives were lost due to Welsh Government decisions, established so that this never happens again.

“Yet today, Welsh Labour used their whip to block this basic requirement. The message is clear: they do not want their actions during the pandemic scrutinised at any level.”

The campaigner stressed: “We don’t want hollow condolences. The voices of our lost loved ones must be heard and their deaths must be properly examined. Enough is enough. Justice for Wales. Accountability for Wales. The fight is not over.”

Conservative MS James Evans
Conservative MS James Evans

Leading the debate, James Evans said the Conservatives entered the Covid committee process in good faith, committed to working constructively cross-party.

But he told the Senedd: “We believe it is only right that the Senedd’s standing orders be amended to provide the committee with the vital discretionary powers….

“This is not a dramatic proposal, nor is it without precedent, the Scottish statutory inquiry already has the power to compel evidence under oath.

“It is a basic mechanism that helps reinforce public trust in the process and it ensures the seriousness of the testimony, particularly when addressing issues of such weight.”

The Tory rejected concerns requiring evidence under oath could deter witnesses, saying the power was only intended to be used for public officials, ministers and ex-ministers.

“Without it, we risk undermining the credibility of the committee’s findings and confidence of those people seeking the truth,” he said.

Mr Evans accused Labour of political interference and failing to equip the committee with the necessary tools, asking: “Why deny the committee the tools? What is there to hide?”

He promised the Conservatives would establish a “truly independent” Wales-specific public inquiry if the party was to form the next Welsh Government following the May 2026 election.

Similarly, backing a Wales-specific inquiry, Plaid Cymru’s Mabon ap Gwynfor said Senedd Members have a moral duty to learn the lessons from the pandemic to save lives in future.

Plaid Cymru MS Mabon ap Gwynfor
Plaid Cymru MS Mabon ap Gwynfor

Mr ap Gwynfor told the Senedd: “Without accurate, factual evidence –  it’s impossible to learn the right lessons and, more importantly, there is a risk of learning the wrong lessons.”

He insisted: “Witnesses must swear an oath … to ensure we stick to our moral agreement with the people of Wales: to find the truth … the whole truth and nothing but the truth.”

He suggested the members of the Covid committee voted four-two in favour of requiring oaths before the request was blocked by the business committee.

Sam Rowlands, a former Tory member of the Covid committee, said: “It’s clear that Labour politicians … are stopping the proper work of scrutiny that the people of Wales expect.”

Mr Rowlands emphasised that Wales had the highest Covid-19 death rate in the UK, so families deserve a full and thorough investigation into decisions taken in Cardiff Bay.

Plaid Cymru’s Heledd Fychan questioned why the Covid-19 Bereaved Families for Justice Cymru campaign group has had to fight so hard for answers.

Plaid Cymru MS Heledd Fychan
Plaid Cymru MS Heledd Fychan

The Conservatives’ Altaf Hussain, a former surgeon, described the Covid committee, of which he was a former member, as akin to using a sticking plaster to treat a bullet wound.

Jane Hutt, who used her weighted majority to block the request in the business committee, claimed the Welsh Government remains committed to learning lessons from the pandemic.

She reiterated that the judge-led UK inquiry is the “only way” to answer questions about the interconnected nature of the complex response to the pandemic.

Jane Hutt, secretary for social justice, trefnydd and chief whip
Jane Hutt, secretary for social justice, trefnydd and chief whip

Ms Hutt argued requiring witnesses to give evidence under formal oath or affirmation was “clearly unacceptable and inappropriate”.

Senedd Members will debate a motion on the Covid committee’s report on gaps in the UK inquiry on April 2 before beginning to take evidence following the Easter recess.

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