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Patients left in pain as dentists slam Welsh Government ‘spin’

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NHS DENTISTRY in Wales is in crisis. The state of NHS dental care has been overshadowed by the broader collapse of NHS services in Wales, from spiraling waiting lists to patients being treated in hospital corridors.

This week, the British Dental Association (BDA) took a chainsaw to Welsh Government claims of an improving picture in NHS dentistry, accusing ministers of spreading half-truths and spin.

A SYSTEM IN DECLINE

NHS dentistry garners fewer headlines than delays in cancer treatment, GP shortages, and the overall deterioration of the Welsh NHS. Yet, of all these crises, the rapid collapse of dental services is among the most stark.

The Herald asked Hywel Dda University Health Board how many dental practices in Pembrokeshire had vacancies for NHS patients. The Health Board could not provide an answer. That means local patients in need of dental care must either ring around every dental practice listed on Hywel Dda’s website or rely on emergency services. Even for those accepted onto an NHS dental list, waiting times for treatment remain extensive.

Sam Kurtz: Patients are left in pain, dentists are overwhelmed, and public trust eroding

Currently, more than 1.5 million people in Wales are unable to secure an NHS dentist, with many more facing months or even years of delays.

Sam Kurtz, MS for Carmarthen West and South Pembrokeshire, called the situation “one of the top issues” raised by his constituents.

“The system is failing,” Mr Kurtz said. “Patients are left in pain, dentists are overwhelmed, and public trust in NHS dentistry is eroding, all while the Welsh Labour Government sits back and watches this crisis unfold.”

LONG-TERM FAILURE TO ACT

As with many issues plaguing the Welsh NHS, the collapse of NHS dentistry was predictable—and avoidable.

As The Herald reported last week regarding GP shortages, dentists have been retiring at a foreseeable rate for years, with little or no effort made to replace them—especially those willing to take on NHS patients.

Over 10% of dentists have been leaving the profession annually since 2010-11, with 2024 marking the second-highest departure rate in over a decade. The overall number of dentists in Wales continues to decline, with around 20% nearing retirement.

In 2022, 93% of dental practices in Wales were not accepting new NHS patients, and 88% were refusing new child patients.

The impact of this failure to recruit and retain dentists is clear.

Large parts of rural Wales are now NHS dental deserts. The lack of access disproportionately affects children, older people, pregnant individuals, disabled people, those with additional learning needs, and lower-income families.

Despite repeated assurances from the Welsh Government about increasing NHS dental appointments and the supposed success of its dental contract, reports from Senedd committees and direct questioning in the Welsh Parliament reveal a chasm between ministerial claims and patients’ realities.

DENTISTS ACCUSE WELSH GOVERNMENT OF ‘BAD FAITH’

This week, the British Dental Association delivered a scathing assessment of the Welsh Government’s handling of NHS dentistry.

“For too long, the Welsh Government has offered spin, half-truths, or doublespeak on dentistry,” the BDA said.

In an open letter to Health Secretary Jeremy Miles, the BDA called for honesty, accusing the government of misrepresenting negotiations over the General Dental Service contract for 2024-25.

Mr Miles claimed the Welsh General Dental Practice Committee had refused further negotiations, but the BDA described this as “a spectacular act of bad faith.”

The association warned that the promised funding uplift for dental practices—backdated to April 2024—has yet to materialise, putting the financial sustainability of services at risk.

“This uplift means another real-terms pay cut for dentists and insufficient funds to cover running costs,” the BDA said. “It will not begin to meet the hike in employers’ National Insurance contributions coming in April.”

The BDA also criticised the Welsh Government’s misleading claims about investment and patient numbers.

“Ministers claim investment and patient numbers are breaking records. The reality is that investment in dentistry has stalled, and the number of patients seen each year remains 30% lower than in 2019. It is time our patients received the dental service they deserve—not empty promises and PR stunts like the so-called Dental Access Portal, which does nothing to create extra appointments out of thin air.”

‘GASLIGHTING’ WALES ON DENTISTRY

Mabon ap Gwynfor MS: Plaid says Labour is “gaslighting” the public

At the heart of the crisis is the deeply flawed NHS dental contract, which offers a fixed price for all NHS treatments. This financial model forces dentists to hand back contracts or operate at a loss. Complex procedures, which take time and resources, often leave dentists out of pocket, discouraging them from taking on NHS work.

Plaid Cymru’s Health and Social Care spokesperson, Mabon ap Gwynfor MS, did not mince words, accusing Labour of “gaslighting” the Welsh public over the scale of the crisis.

“The people of Wales experience this crisis daily—being forced to go private, travelling long distances, or, in extreme cases, pulling their own teeth. Meanwhile, dentists are burning out.

“Labour’s empty boast of 400,000 ‘extra’ appointments has rightly been called out as spin. NHS dentistry needs fundamental, systemic reform. The contract is simply not fit for purpose, and, like the entire primary care sector, it must be prioritised.”

The question now is whether the Welsh Government will listen—or whether patients will continue to suffer while ministers cling to their narrative.

Health

Resident doctors in Wales vote to accept new contract

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RESIDENT doctors across Wales have voted to accept a new contract, with 83% of those who took part in a referendum backing the agreement, according to BMA Cymru Wales.

The contract includes a four per cent additional investment in the resident doctor workforce and introduces a range of reforms aimed at improving training conditions, wellbeing and long-term workforce sustainability within NHS Wales. The BMA says the deal also supports progress towards pay restoration, which remains a central issue for doctors.

Key changes include new safeguards to limit the most fatiguing working patterns, measures intended to address medical unemployment and career progression concerns, and reforms to study budgets and study leave to improve access to training opportunities.

Negotiations between the BMA’s Welsh Resident Doctors Committee, NHS Wales Employers and the Welsh Government concluded earlier this year. Following a consultation period, a referendum of resident doctors and final-year medical students in Wales was held, resulting in a clear majority in favour of the proposals.

Welsh Resident Doctors Committee chair Dr Oba Babs Osibodu said the agreement marked a significant step forward for doctors working in Wales.

He said: “We’re proud to have negotiated this contract, which offers our colleagues and the future generation of doctors safer terms of service, fairer pay, and better prospects so that they can grow and develop their careers in Wales.

“This contract will help to retain the doctors already in training, and also attract more doctors to work in Wales, where they can offer their expertise and benefit patients.”

Dr Osibodu added that the BMA remains committed to achieving full pay restoration and acknowledged that challenges remain for some doctors.

“Whilst this contract sets the foundations for a brighter future for resident doctors in Wales, we recognise that there are still doctors who are struggling to develop their careers and secure permanent work,” he said. “We need to work with the Welsh Government and NHS employers to address training bottlenecks and underemployment.”

The Welsh Government has previously said it recognises the pressures facing resident doctors and the importance of improving recruitment and retention across NHS Wales, while also highlighting the need to balance pay agreements with wider NHS funding pressures and patient demand.

The new contract is expected to be phased in from August 2026. It will initially apply to doctors in foundation programmes, those in specialty training with unbanded rotas, and new starters, before being rolled out to all resident doctors across Wales.

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Health

NHS Wales spends more than £15.5m on agency radiographers as pressures grow

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NHS WALES has spent more than £15.5 million on agency radiography staff over the past five years, as mounting pressure on diagnostic imaging services raises concerns about long-term workforce sustainability.

Figures obtained by the Welsh Liberal Democrats through Freedom of Information requests show that spending on temporary radiographers almost doubled between 2020/21 and 2023/24, despite relatively low headline vacancy rates across Welsh health boards.

Radiographers carry out X-rays, CT, MRI and ultrasound scans, which are essential to emergency care, cancer diagnosis, trauma treatment and elective surgery. Delays or shortages in imaging services can have a knock-on effect across patient pathways, slowing diagnosis and treatment.

The data also highlights an ageing workforce. More than a quarter of radiographers in Wales are aged over 50, with more than one in ten aged 55 or above. In some health boards, a significantly higher proportion of staff are approaching retirement age, raising concerns that experienced radiographers could leave faster than they can be replaced.

Betsi Cadwaladr University Health Board recorded the highest agency spend, at more than £8.1m over the period covered by the FOI requests. Other health boards also reported growing reliance on temporary staff to maintain services, particularly where specialist skills are required.

While official vacancy figures remain comparatively low, professional bodies have previously warned that vacancy data does not always reflect pressure on services, as posts can be held open or covered through overtime and agency staff rather than filled permanently.

Diagnostic imaging demand has increased steadily in recent years, driven by an ageing population, advances in medical imaging technology, and rising referrals linked to cancer and long-term conditions.

Commenting on the findings, Welsh Liberal Democrat Leader Jane Dodds MS said:

“Radiographers are absolutely vital to the NHS. From diagnosing cancer to treating people in A&E, the vast majority of patient journeys depend on timely access to scans.

“These figures show a system increasingly relying on expensive agency staff while failing to plan properly for the future workforce. That is not fair on patients, and it is not fair on staff who are already under huge pressure.

“The Welsh Labour Government must take urgent action to improve recruitment and retention, support experienced staff to stay in the workforce for longer, and ensure NHS Wales has a sustainable radiography workforce fit for the future.”

The Welsh Government has previously said it is working with health boards to improve recruitment and retention across NHS Wales, including expanding training places and supporting flexible working arrangements to help retain experienced staff. Ministers have also pointed to record numbers of staff working in the NHS overall, while acknowledging ongoing challenges in hard-to-recruit specialties.

However, opposition parties and professional bodies continue to warn that without long-term workforce planning, reliance on agency staff could increase further, adding to costs and pressure on already stretched diagnostic services.

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Health

‘Children spending more time in digital worlds than the real one’

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CHILDREN are spending more time in digital worlds than the real one, the Senedd has heard, with excessive screen use shaping behaviour and health in ways society cannot ignore.

Labour’s John Griffiths expressed concerns about the impact of smartphones and online gaming on young people amid an “epidemic of screen use” in Wales.

Mr Griffiths titled the debate “Locked in, Bruh!” – “the state of playing a video game while oblivious to anything else” – on the suggestion of Tom, a teenager from Newport.

He raised research from the Centre for Social Justice, a thinktank, which estimates that up to 814,000 UK children aged three to five are already engaging with social media.

The Newport East Senedd Member told the chamber two-thirds of primary school pupils in Wales have their own smartphone by the age of 11.

Mr Griffiths said boys spend two hours more a day on online gaming while girls spend more time on social media and “reel scrolling” which has been linked to damaging self-esteem.

He told Senedd Members: “Boys are becoming more short-tempered and violent when exposed to violent video games and there is, rightly, much concern that children in more deprived families are particularly vulnerable.”

Mr Griffiths, who was first elected in 1999 and will stand down in 2026, said children aged five to 16 spend at least six hours a day looking at a screen. He added that for children, aged 11 to 14, that figure rises to nine hours a day.

He pointed to research showing more than 70% of young people in the UK do not undertake an hour of physical activity a day yet have at least six hours to spend looking at a screen.

He said: “Children are sat inside with a screen at the end of their nose and are not spending time outside enjoying their local communities or playing and interacting with friends.”

Mr Griffiths warned of increasing levels of obesity and rising numbers of young people reporting vision problems, with one in three children globally now short-sighted.

He told the Senedd: “As for the mental health and wider social impacts, anxiety and depression are increasingly linked to excessive screen use as is sleep disruption – with social media interfering with rest and emotional development.”

He raised a New Zealand study of more than 6,000 children that found a correlation between excessive screen time and below-average performance in literacy and numeracy. He warned children have increasingly shortened attention spans and an inability to concentrate.

Mr Griffiths shared the case of his constituent, Danielle, who said her son becomes more aggressive and snappier after a significant time gaming. Lucy, another constituent, explained how her children find the endless reels on social media addictive.

“Once they start scrolling, it’s hard to break that cycle,” the Senedd Member said. “And when she and her husband take the devices away, it often results in tantrums and tears.”

Mr Griffiths raised the example of countries such as Australia, France and Italy which have introduced strict age checks and bans on social media for under 16s.

He acknowledged such a policy would need to come from the UK Government because powers over internet services are not devolved. But he said Wales has the authority to introduce measures through education policy on, for example, smartphones in schools.

The Tories’ Sam Rowlands warned algorithms are having a “sickening” effect on teenagers who are eight times more likely to act on self-harm urges when exposed to such content. “TikTok users with eating disorders receive over 4,000% more toxic content,” he warned.

Responding to Wednesday’s (December 17) debate, Jane Hutt recognised how so-called doom scrolling can have a detrimental impact on young people.

Wales’ social justice secretary said: “We are living through profound change. Childhood today is shaped by technology in ways that were unimaginable a generation ago… For many young people, screens, smartphones and online gaming are part of everyday life.”

Jane Hutt, secretary for social justice, trefnydd and chief whip
Jane Hutt, secretary for social justice, trefnydd and chief whip
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