Business
Retreats Group celebrates double win at Business Growth Wales Awards

Luxury hotel group recognised for excellence in customer service and people development
PEMBROKESHIRE-BASED Retreats Group Ltd has secured two prestigious awards at the Business Growth Wales Awards, held last week in Cardiff. The group was honoured for Customer Service Excellence and People Development, further cementing its reputation as a leader in Welsh hospitality.

Customer service excellence
The Customer Service Excellence award recognises the outstanding hospitality at Twr y Felin Hotel, Wales’ first contemporary art hotel. The St Davids-based luxury venue is renowned for blending culture, heritage, and modern comfort to create an exceptional guest experience.
“At Twr y Felin, we believe hospitality is about creating lasting memories,” said Emma Bowen, General Manager. “Every team member is trained to anticipate and exceed guest expectations, offering personalised touches that make each stay exceptional. From bespoke experiences to celebrating guest milestones with thoughtful gestures, we ensure every interaction is meaningful and memorable.”
The hotel’s commitment to service is reflected in its attention to detail—whether arranging exclusive local experiences, accommodating individual guest needs, or adding thoughtful touches such as handwritten notes and locally sourced treats. Its award-winning Blas Restaurant further elevates the guest experience, offering a fine dining menu that celebrates the best of Welsh produce.

Investment in people
The second award, People Development, highlights Retreats Group’s strong commitment to staff training and well-being. The group considers its employees to be its ‘internal guests,’ ensuring they receive the same level of care and attention that they provide to visitors.
“Our success is driven by the passion and dedication of our team,” said Emma Bowen. “We believe in creating an environment where employees feel valued, supported, and inspired to grow professionally and personally.”
Retreats Group’s Employee Experience Programme focuses on reward, recognition, and career development. Staff benefit from:
- Work-life balance initiatives, including a 50% contribution towards Pembrokeshire leisure memberships and access to Mental Health First Aiders.
- A strong culture of recognition, with employees nominating colleagues for outstanding contributions, rewarded through quarterly awards.
- Career progression opportunities, with industry-specific training, including leadership courses, to enhance skills and future prospects.
- Personal development workshops, covering topics such as resilience, confidence-building, and sign language awareness.
- Open communication, fostered through one-to-one meetings, monthly newsletters, and an internal company Facebook group.
This holistic approach to staff development has created a motivated and empowered workforce, ensuring that Retreats Group continues to set the benchmark for excellence in the hospitality industry.
With these two prestigious awards, Retreats Group Ltd reaffirms its commitment to delivering outstanding guest experiences while investing in the well-being and professional growth of its team.
Business
Huge slurry lagoon to be built in Pembrokeshire countryside

PLANS to build a new slurry lagoon at a 650-dairy herd Pembrokeshire farm have been given the go-ahead.
In an application to Pembrokeshire County Council, Richard Morris of Bowett Ltd sought permission for the construction of the lagoon, and associated works, at Quoits Hill Farm, Bentlass Road, Hundleton, near Pembroke.
A supporting statement through agent Cynllunio RW Planning Ltd stressed the applicant does not intend to increase livestock numbers on farm as a result of this 60 by 35 metre development.
“The Morris Family farm at Quoits Hill Farm and specialise in dairy farming. The farm is home to approximately 650 dairy cows plus followers. The herd is autumn calving with milk sold to Laprino. The home farm is grass based and extends to over 300 acres, with more off lying land utilised for growing winter forage.
“The family have invested significantly in recent years in on farm infrastructure to include a rotary milking parlour, silage clamps and covered feed yards.”
It added: “The proposed development seeks to increase the farms slurry storage capacity to above the five-month storage required by NVZ regulations. The existing slurry store and slurry handling facilities are not adequate to comply with the new regulations.”
It went on to say: “The proposed store will provide the farm with 6452 cubic meters of storage capacity (minus freeboard) which will equate to over 171 days storage. It is proposed to use the existing field slurry store as a lightly fouled water store to collect the parlour washings and reduce the size of the store required. Slurry will continue to be scrapped into the existing yard store and then pumped to the new store when required. This work will be monitored closely to reduce the risk of any leakage.”
It concluded: “The proposed development will enable slurry to be spread during the growing season rather than during more difficult weather conditions in the winter. This will be of benefit to farm efficiency and the wider environment.”
The application was conditionally approved.
Business
Post Office spent £600m to keep using flawed Horizon system

Roch postmaster among those still seeking compensation
THE POST OFFICE has spent more than £600 million of public money continuing to use the discredited Horizon IT system—despite accepting more than a decade ago that it needed replacing.
New documents reveal that then Prime Minister Tony Blair and senior Labour ministers were warned as far back as 1999 about serious flaws in the original £548 million deal with Fujitsu. A Treasury memo at the time flagged that the Post Office would not own the core computer code, leaving them locked into the supplier and vulnerable to spiralling costs. Officials warned Fujitsu could use the situation to “drive a costly settlement.”
Since then, the total spent on Horizon contracts has reached £2.5 billion, including £600 million spent since 2012 when the Post Office first admitted it needed to move on from the system. Replacement efforts have repeatedly failed, with a £40 million IBM project abandoned in 2016 and another attempt scrapped in 2022.

The latest replacement project—an internal system called New Branch IT (NBIT)—has run into delays and ballooning costs, with estimates now topping £1 billion. Despite past failings, the Post Office and Fujitsu are expected to remain in partnership until at least 2030.
The scandal surrounding Horizon continues to grow, following the wrongful prosecution of over 900 sub-postmasters. Although private prosecutions based on Horizon data were halted in 2015, campaigners say the damage done is still being felt by victims across the UK—including here in Pembrokeshire.
One of them is Tim Brentnall, who was just 22 when he and his parents bought the Roch Post Office. In 2010, he was prosecuted after a £22,500 shortfall appeared in the accounts—despite doing nothing wrong. Advised to plead guilty, he received an 18-month suspended sentence and 200 hours of community service. His conviction was quashed in 2021.
Earlier this year, Brentnall told the BBC he was “in disbelief” after being offered less than 17% of the compensation he had claimed. The offer came with a 50-page letter rejecting much of his legal and forensic case, and over 15,000 documents to sift through. He is now re-submitting the claim.
“There are people far older than me who should be enjoying their lives now,” he said. “Instead, they’re still fighting. People are dying without seeing justice. It’s not right.”
The Post Office says it is “fundamentally changing” as an organisation and has paid out more than £768 million to over 5,100 people affected by the Horizon scandal. However, many victims and campaigners say the compensation process remains slow, unfair, and deeply distressing.
Postal minister Gareth Thomas recently confirmed a further £276.9 million in government funding for the Post Office, including £136 million for future IT projects. He said the continued use of Horizon reflected “past underinvestment” and that postmasters needed better tools going forward.
A spokesperson for Tony Blair said the former PM took concerns over the Horizon contract seriously at the time and acted on independent advice. “It is now clear the Horizon product was seriously flawed. Mr Blair has deep sympathy for those affected.”
A separate 1999 memo was also sent to then-Chancellor Gordon Brown, but a spokesperson for Mr Brown said he would not have seen it and had no involvement in awarding the contract.
Despite public statements about reform, doubts remain over whether NBIT will ever be delivered—and whether true justice will ever be achieved for those whose lives were torn apart by the Horizon scandal.
Business
Wales and Japan strengthen partnership at Tokyo investor showcase

WALES’ longstanding relationship with Japan was reaffirmed and deepened this week during a high-profile investor showcase in Tokyo, part of the Welsh Government’s Year of Wales in Japan 2025 celebrations.
The Wales Investor Showcase, hosted by Cabinet Secretary for Economy, Energy and Planning Rebecca Evans, brought together leading Japanese entrepreneurs and companies across a range of sectors, with a focus on fostering long-term trade links and collaborative ventures.
The event centred on strategic areas of mutual interest, including renewable energy, digital innovation, and advanced manufacturing. It marked a significant moment in the decades-old partnership between the two nations, which began with the first wave of Japanese investment into Wales in the 1970s. Today, over 70 Japanese companies operate in Wales.
Cabinet Secretary Rebecca Evans said: “Deep-rooted connections between Wales and Japan have flourished for generations, with trade links thriving over the last 50 years.
“With the world’s economies searching for stability and growth, now is the perfect time to strengthen our ties with Japan. The optimism surrounding our shared ambitions has been truly inspiring.
“The showcase was about forging new connections, building on existing relationships, and exploring opportunities for sustainable, mutual growth that will benefit both nations for the next 50 years and beyond.
“It also highlighted the skills, creativity and world-class innovation that define modern Wales.”
Kazushi Ambe, Senior Adviser of Sony Group, echoed the importance of the relationship:
“The partnership between Wales and Japan, built over more than half a century, reflects deep mutual respect, shared values, and a strong sense of connection.
“In a time of constant change, it is these enduring qualities that continue to unite us. This showcase was a valuable opportunity to strengthen that bond and explore new avenues for collaboration.
“As both sides embrace new challenges and pursue progress, I hope this partnership will continue to evolve and thrive.”
As part of her visit to Japan, the Cabinet Secretary will also host a Wales Day event at the Osaka Expo, promoting Welsh innovation, culture, and trade potential on the global stage.
In addition, the Welsh Government has announced two upcoming trade missions to Japan later this year, aimed at helping Welsh businesses explore export opportunities in one of Asia’s most significant markets.
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