Health
Dental crisis deepens as MP reveals survey shock — Welsh Govt eyes sweeping changes
Patients in Pembrokeshire left stranded without NHS dentists as new centralised ‘portal’ plan sparks concern
PEMBROKESHIRE MP Henry Tufnell has published the results of a major survey exposing the scale of the dentistry crisis in West Wales — with 88% of respondents saying they do not have an NHS dentist.

Now, with the Welsh Government proposing sweeping reforms to NHS dental services, concerns are growing that continuity of care could worsen and families may be forced to attend separate dental practices under a new centralised system.
Mr Tufnell said the responses to his survey were “shocking” and pointed to a system “failing to meet the needs” of Pembrokeshire residents.
Survey findings at a glance:
88% of respondents do not have an NHS dentist
60% tried to register but were told no places were available
Over one-third have not seen any dentist at all
Most reported emergency-only care or temporary treatment
Families cited long travel distances, unaffordable costs, and health deterioration from delays
In some cases, residents described waiting up to 16 years for an appointment. One patient was diagnosed with jaw cancer after multiple emergency visits, and a parent reported paying over £2,000 privately for their son’s treatment.
Mr Tufnell has presented the findings to Hywel Dda University Health Board (HDUHB), which is responsible for managing local NHS dental contracts. He has pledged to work with the board and local dentists to push for urgent reform.
“Patients are suffering, and services are falling short,” Mr Tufnell said. “Our local dental professionals are doing their best, but they are trapped in a system that simply isn’t working.”
Centralised ‘Dental Portal’ proposed
The survey comes as the Welsh Government launches a public consultation on radical new proposals to tackle the growing backlog and access problems in NHS dentistry.
The plan would see all adult patients placed on a central waiting list, called the Dental Access Portal, and then assigned to any surgery within the health board area — not necessarily their local or regular dentist.
Under the new model:
Patients would only remain with a surgery while actively receiving treatment
Those with healthy teeth would be recalled for a check-up every 18–24 months
Children would remain with their initially assigned dentist
Some charges would increase (e.g. routine check-ups rising from £20 to £24.75), while others would drop (e.g. single crowns falling from £260 to £239.15)
Health Minister Jeremy Miles said the proposed changes aim to improve fairness and make NHS dentistry more attractive to providers. “When people need to see a dentist, they’ll be able to access one — that’s the critical thing,” he said.
BDA and dentists voice serious concerns
But the British Dental Association (BDA) and frontline dentists have warned that the proposals risk undermining continuity of care and could accelerate the move towards private dentistry.
Dr Lauren Harrhy, a dentist from Pontypool, said the system may become saturated: “There is a risk that practices will be overwhelmed with complex cases and won’t be able to return patients to the central system — blocking new access entirely.”
Others warned the changes could split families between surgeries and discourage patients from attending regularly, while offering no new funding to support the transition.
Dr Harj Singhrao, a dentist in Newbridge, said: “This could be devastating. If people are punished for looking after their teeth — and families are split across surgeries — it breaks trust and continuity.”
Voices from the public
Local voices speak out: ‘A total mess’
As Pembrokeshire MP Henry Tufnell released the results of his dentistry survey, social media erupted with hundreds of personal stories and strong opinions about the crisis — and what the Welsh Government plans to do about it.
Years without care, soaring bills
Emma Roach shared her struggle: “I haven’t seen a dentist in seven years… I’ve got bleeding gums, probably need fillings, and can’t afford even the check-up. I just paid £97 for new glasses — it’s a mess. I’m a vet nurse, single parent, and even my 12-year-old son doesn’t get free NHS dental care.”
MelJane Bainee added: “My daughter has always looked after her teeth. Now we’ve been told it could cost up to £5,000 to fix a dental issue — and we’re not getting any help.”
Others reported resorting to private schemes. “Paying £45 a month now because of the mess of my teeth not being able to access a dentist for so many years,” wrote Abigail Louise Evans.
Fury over government priorities
Abi Hallett criticised local spending priorities: “I think the money pledged for a footpath from Narberth to Haverfordwest… would be much better spent on providing some NHS dentistry.”
Another comment read: “On the day we find out Mark Drakeford is giving £36 million of Welsh taxpayers’ money to Starmer, we’re here without NHS dentists. Fund care in Wales first!”
Warnings over Welsh Government’s reforms
Kirsty Fisher didn’t hold back: “The new Welsh Government dental contract is the final nail in the coffin. They’re driving NHS dentists out by making the contract unworkable. Stop blaming the practices — it’s government policy doing this.”
Dan Chambers described the cycle many patients face: “Get registered, get seen once, place shuts down, repeat.”
Mary Dempsey added: “If you’re an NHS patient, they declare you fit after your check-up. They won’t do any preventative care, especially in the elderly.”
Mixed views on Henry Tufnell’s efforts
While some praised the MP for raising the issue, others questioned the impact.
“Does Henry live in cloud cuckoo land?” asked Ian Sturley.
Myles Lewis-McGinley wrote: “While I appreciate Henry’s efforts, this has happened under 26 years of Labour in Wales. These problems didn’t appear overnight.”
Kevin Lloyd asked the MP directly: “Do you use NHS dentistry yourself, or private? And how many people actually filled in this survey?”
Others were more sceptical of all political parties.
Mike Gideon Hodgson commented: “Reform aren’t going to make things better either — the whole political system needs reforming, not just the party.”
MP calls for local solution
Henry Tufnell told The Herald: “This isn’t just about waiting lists or contracts — it’s about people’s lives. The heartbreaking stories in my survey make one thing clear: reform must be grounded in patient care and local accountability, not bureaucracy.”
The public consultation on the new proposals remains open until Wednesday, 19 June.
Health
Welsh Government intervenes as Gwent health board’s finances ‘deteriorate rapidly’
THE WELSH Government has escalated intervention at Aneurin Bevan University Health Board to one step short of special measures, amid concerns about an £18m deficit and A&E failures.
Jeremy Miles, Wales’ health secretary, announced the Gwent health board will move to level four for finance and emergency care on the government’s five-point scale.
In an update on escalation at each NHS organisation in Wales, Mr Miles warned the health board’s financial position has “deteriorated rapidly” over the past year.
“It is forecasting an £18.3m deficit by the end of March. This is not acceptable,” he said, announcing he will revoke approval of the health board’s three-year plan.
Mr Miles said the health board had been at level three due to concerns about emergency care at the Grange hospital in Cwmbran but will move to level four.
He told the Senedd: “The health board has failed to deliver the required improvements… This will result in direct intervention by the Welsh Government… to improve the timeliness and quality of urgent and emergency care for people living in the Gwent region.”
Mr Miles announced Betsi Cadwaladr Health Board, in north Wales, would remain at level five or special measures. He pointed to interventions including a review of planned care, cancer and emergency services as well as an investigation into management of waiting times data.
But he raised “considerable” progress on governance and leadership at Hywel Dda Health Board following the appointment of a new chair and chief executive.
He announced Hywel Dda will be de-escalated to routine, level-one arrangements for governance and leadership. However, the west-Wales health board remains at level three for planned care and cancer as well as level four for finance and A&E performance.
He told Senedd members he was appointing a “senior turnaround director” to provide support to Cardiff and Vale Health Board, which was placed into level four in July.
Mr Miles said the escalation levels of Cwm Taf Morgannwg, Swansea Bay and Powys health boards, as well as other NHS bodies such as the ambulance services trust, will not change. All seven health boards in Wales remain in some form of escalated status.
In today’s (December 16) statement, Mr Miles said long waits are falling as he pointed to a 43% reduction in lost ambulance hours since the last six-monthly update in July.
But James Evans, the Conservatives’ shadow health secretary, questioned whether intervention is delivering meaningful improvements for patients and staff.

Pointing out that Betsi Cadwaladr Health Board has been “trapped” in special measures for most of the past decade, he told the Senedd: “It is deeply concerning that, once again, we see multiple health boards at levels four and five.”
Mr Evans urged ministers to publish performance metrics, risk assessments and evidence used to assign escalation levels to enable decisions to be properly scrutinised.
He warned focusing on local financial mismanagement of health boards risks ignoring wider, systemic challenges driven by the Welsh Government’s policy and funding decisions.
Plaid Cymru’s Mabon ap Gwynfor agreed with his Tory counterpart about “deeper and more systemic” failures becoming a “constant feature” of the government’s record.

“Measures that should be exceptional, temporary and used only as a last resort have instead become routine,” he said. “It is the people of Wales who are paying the price for that failure.”
The Plaid health spokesperson said Betsi Cadwaladr Health Board has come to “embody the Welsh Government’s failure to embed lasting performance improvement”.
Mr ap Gwynfor told the Senedd: “This situation suggests one of two things: either the special measures system itself is not working or there’s no ceiling to Labour’s mismanagement.”
Mr Miles emphasised that escalation is about supporting health boards, not punishing them. The health secretary also pointed to challenges in other parts of the UK, with 12 of the 14 health boards in Scotland also in escalation.

Speaking ahead of the Senedd debate, South Wales East MS Natasha Asghar said: “This serious intervention is a damning indictment of Labour’s track record when it comes to the health service here in Wales and it is my constituents who are paying the price.
The Conservative MS continued: “Our dedicated NHS staff go above and beyond day in, day out, often under unimaginable pressure, but they are being let down by the chaos and mismanagement from the Labour Welsh Government.
“The problems within our health service have been known for quite some time, yet it appears Labour politicians in the Senedd are either reluctant or totally incapable of doing anything to fix the system.
“The Welsh Government must now finally declare a health emergency and focus all efforts on improving outcomes for patients, driving down shamefully high waiting lists, and turning our health service around.”
Health
Mental Health Foundation: Welsh Government must guarantee prevention funding
Charity sets out manifesto ahead of 2026 Senedd election, warning Wales cannot treat its way out of the mental health crisis
THE MENTAL HEALTH FOUNDATION has published its 2026 Senedd election manifesto, urging all political parties seeking to form the next Welsh Government to move beyond strategy documents and guarantee ring-fenced funding for mental health prevention.
The charity warns that Wales faces a deepening mental health crisis that cannot be solved by treatment and crisis response alone, arguing that sustained investment in prevention is essential if pressure on NHS services is to be reduced and longstanding inequalities addressed.
Strategy welcomed, but funding questioned
The Welsh Government published its Mental Health and Wellbeing Strategy 2025–2035 earlier this year, setting out a ten-year vision for improving mental health outcomes and placing prevention and early intervention at the heart of future policy.
Launching the strategy, Mental Health and Wellbeing Minister Sarah Murphy MS said it marked a shift away from crisis-driven responses, with a stronger focus on tackling the wider causes of poor mental health and improving access to support before people reach breaking point.

However, the Mental Health Foundation says the strategy is not backed by a dedicated or transparent prevention budget, warning that without ring-fenced funding and clear accountability, commitments risk remaining aspirational rather than deliverable.
Mental health decline and rising pressures
Welsh Government wellbeing data shows that overall mental wellbeing has not returned to pre-pandemic levels, with particular concern around children and young people. Evidence also highlights persistent inequalities, with people living in more deprived communities experiencing significantly poorer mental health outcomes.
Public Health Wales has repeatedly raised concerns about rising levels of anxiety, distress and emotional difficulties among young people, alongside clear links to poverty, housing insecurity and wider social pressures.
The Mental Health Foundation argues that these trends underline the need for prevention-focused policies that address the root causes of poor mental health, rather than relying on overstretched clinical services to intervene once people reach crisis point.
‘Words alone won’t change lives’
Alexa Knight, Director of Policy and Influencing at the Mental Health Foundation, said Wales could not “treat its way out” of the crisis.
She said:
“Wales is gripped by a growing mental health crisis, and we cannot treat our way out of it. For too long, policy has focused on treatment and crisis response while neglecting prevention — the very thing that stops problems before they start.
“We welcome the new Mental Health and Wellbeing Strategy and its focus on prevention, but words alone won’t change lives. There is still no dedicated budget for prevention in Wales and no clear way to track spending or impact.
“The next Welsh Government must turn principle into practice with ring-fenced funding and clear accountability.”
Manifesto priorities
The Foundation’s Commitment to Prevention manifesto sets out five priorities for the next Welsh Government:
- prioritising prevention within overall mental health spending
- introducing a Welsh Child Payment to help tackle child poverty
- reaffirming Wales as a Nation of Sanctuary
- developing a dedicated approach to children and young people’s mental health
- addressing the wider social determinants of mental health, including housing, education and employment
The charity says these measures would not only improve wellbeing but reduce long-term costs by easing pressure on health and social care services and improving productivity.
A 2021 economic analysis estimated that poor mental health costs the Welsh economy more than £4.8 billion each year, through healthcare demand, lost productivity and wider social impacts.
Sector support for prevention focus
Health and third-sector organisations across Wales have broadly welcomed the Welsh Government’s emphasis on prevention, while cautioning that delivery will depend on long-term funding, workforce capacity and measurable outcomes.
Mental health charities and NHS bodies have consistently called for stronger coordination across housing, education, employment and community services, arguing that mental health outcomes cannot be improved through healthcare policy alone.
Election issue
With the 2026 Senedd election approaching, the Mental Health Foundation says mental health prevention must be a central political issue, backed by firm financial commitments rather than broad statements of intent.
Without decisive action, the charity warns, Wales risks continuing cycles of crisis care, rising waiting lists and widening inequality — outcomes it says are avoidable with early, sustained investment.
Health
Nurses and doctors warn corridor care ‘normalised’ as pressure mounts on hospitals
NURSES and doctors from Wales’s leading health unions have warned that treating patients in hospital corridors is becoming increasingly routine, as concerns grow over patient safety and overcrowding – including at hospitals serving Pembrokeshire.
Representatives from the Royal College of Nursing (RCN) and the British Medical Association (BMA) gathered at the Senedd on last week (Dec 10) ahead of a debate on so-called ‘corridor care’, where patients are treated in hallways, waiting areas or other unsuitable spaces due to a lack of beds.
The debate was prompted by a joint petition from the two unions calling on the Welsh Government to formally measure the scale of corridor care across Wales and take action to prevent it, including greater investment in community and social care. The petition attracted more than 10,000 signatures from across the country.
In Pembrokeshire, healthcare services are provided by Hywel Dda University Health Board, which runs Withybush Hospital in Haverfordwest alongside hospitals in Carmarthen and Aberystwyth. The health board has repeatedly acknowledged sustained pressure on emergency departments, particularly during winter months, when demand rises and patient flow slows due to difficulties discharging patients into community care.
Union representatives say corridor care is increasingly being reported by frontline staff across Wales, including west Wales, and warn that it poses serious risks to patients.
A recent report by the Royal College of Emergency Medicine estimated there were more than 900 excess deaths in Wales last year associated with long waits in A&E.
Dr Manish Adke, chair of the BMA’s Welsh Consultants Committee, said the practice was deeply distressing for staff.
“As health professionals it is extremely distressing to see patients in unsafe, inappropriate spaces whilst they are at their most vulnerable,” he said.
“What’s worse is that this practice is becoming systematically normalised and that is completely unacceptable. It is not what we trained for, it’s not the care we want to give, and it is putting patients at risk of serious harm.
“Without an allocated bed space we cannot properly stabilise patients with fluids, antibiotics or invasive lines. This leads to poorer outcomes and increases the risk of death.”
Helen Whyley, Executive Director of RCN Wales, said nurses were doing their best in what she described as “dangerous and undignified” conditions.
“Hard-working nurses and healthcare professionals are caring for seriously ill patients in unacceptable conditions, adding stress for staff and patients alike,” she said.
“We are calling on the Welsh Government to work with us and the BMA on solutions, including improved care pathways and greater investment in frontline community services such as district nursing.”
The Welsh Government has previously acknowledged the pressures facing hospitals, particularly in rural areas such as west Wales, where an ageing population and difficulties recruiting staff add to the challenge. Ministers have said delayed hospital discharges – often linked to shortages in social care and community provision – are a major factor in bed shortages.
Hywel Dda University Health Board has also stated in recent updates that it is working to reduce pressure on emergency departments by improving patient flow, expanding same-day emergency care, and working with local authorities to speed up safe discharges.
However, unions argue that without sustained investment outside hospitals, including in social care and community nursing, the problem will persist.
The Welsh Government says it has invested additional funding into health and social care this year and maintains that eliminating corridor care entirely will require system-wide change rather than short-term fixes.
The Senedd debate is expected to hear contributions from across the political spectrum, with patient safety, dignity and winter pressures all likely to feature prominently.
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