Health
Dental crisis deepens as MP reveals survey shock — Welsh Govt eyes sweeping changes
Patients in Pembrokeshire left stranded without NHS dentists as new centralised ‘portal’ plan sparks concern
PEMBROKESHIRE MP Henry Tufnell has published the results of a major survey exposing the scale of the dentistry crisis in West Wales — with 88% of respondents saying they do not have an NHS dentist.

Now, with the Welsh Government proposing sweeping reforms to NHS dental services, concerns are growing that continuity of care could worsen and families may be forced to attend separate dental practices under a new centralised system.
Mr Tufnell said the responses to his survey were “shocking” and pointed to a system “failing to meet the needs” of Pembrokeshire residents.
Survey findings at a glance:
88% of respondents do not have an NHS dentist
60% tried to register but were told no places were available
Over one-third have not seen any dentist at all
Most reported emergency-only care or temporary treatment
Families cited long travel distances, unaffordable costs, and health deterioration from delays
In some cases, residents described waiting up to 16 years for an appointment. One patient was diagnosed with jaw cancer after multiple emergency visits, and a parent reported paying over £2,000 privately for their son’s treatment.
Mr Tufnell has presented the findings to Hywel Dda University Health Board (HDUHB), which is responsible for managing local NHS dental contracts. He has pledged to work with the board and local dentists to push for urgent reform.
“Patients are suffering, and services are falling short,” Mr Tufnell said. “Our local dental professionals are doing their best, but they are trapped in a system that simply isn’t working.”
Centralised ‘Dental Portal’ proposed
The survey comes as the Welsh Government launches a public consultation on radical new proposals to tackle the growing backlog and access problems in NHS dentistry.
The plan would see all adult patients placed on a central waiting list, called the Dental Access Portal, and then assigned to any surgery within the health board area — not necessarily their local or regular dentist.
Under the new model:
Patients would only remain with a surgery while actively receiving treatment
Those with healthy teeth would be recalled for a check-up every 18–24 months
Children would remain with their initially assigned dentist
Some charges would increase (e.g. routine check-ups rising from £20 to £24.75), while others would drop (e.g. single crowns falling from £260 to £239.15)
Health Minister Jeremy Miles said the proposed changes aim to improve fairness and make NHS dentistry more attractive to providers. “When people need to see a dentist, they’ll be able to access one — that’s the critical thing,” he said.
BDA and dentists voice serious concerns
But the British Dental Association (BDA) and frontline dentists have warned that the proposals risk undermining continuity of care and could accelerate the move towards private dentistry.
Dr Lauren Harrhy, a dentist from Pontypool, said the system may become saturated: “There is a risk that practices will be overwhelmed with complex cases and won’t be able to return patients to the central system — blocking new access entirely.”
Others warned the changes could split families between surgeries and discourage patients from attending regularly, while offering no new funding to support the transition.
Dr Harj Singhrao, a dentist in Newbridge, said: “This could be devastating. If people are punished for looking after their teeth — and families are split across surgeries — it breaks trust and continuity.”
Voices from the public
Local voices speak out: ‘A total mess’
As Pembrokeshire MP Henry Tufnell released the results of his dentistry survey, social media erupted with hundreds of personal stories and strong opinions about the crisis — and what the Welsh Government plans to do about it.
Years without care, soaring bills
Emma Roach shared her struggle: “I haven’t seen a dentist in seven years… I’ve got bleeding gums, probably need fillings, and can’t afford even the check-up. I just paid £97 for new glasses — it’s a mess. I’m a vet nurse, single parent, and even my 12-year-old son doesn’t get free NHS dental care.”
MelJane Bainee added: “My daughter has always looked after her teeth. Now we’ve been told it could cost up to £5,000 to fix a dental issue — and we’re not getting any help.”
Others reported resorting to private schemes. “Paying £45 a month now because of the mess of my teeth not being able to access a dentist for so many years,” wrote Abigail Louise Evans.
Fury over government priorities
Abi Hallett criticised local spending priorities: “I think the money pledged for a footpath from Narberth to Haverfordwest… would be much better spent on providing some NHS dentistry.”
Another comment read: “On the day we find out Mark Drakeford is giving £36 million of Welsh taxpayers’ money to Starmer, we’re here without NHS dentists. Fund care in Wales first!”
Warnings over Welsh Government’s reforms
Kirsty Fisher didn’t hold back: “The new Welsh Government dental contract is the final nail in the coffin. They’re driving NHS dentists out by making the contract unworkable. Stop blaming the practices — it’s government policy doing this.”
Dan Chambers described the cycle many patients face: “Get registered, get seen once, place shuts down, repeat.”
Mary Dempsey added: “If you’re an NHS patient, they declare you fit after your check-up. They won’t do any preventative care, especially in the elderly.”
Mixed views on Henry Tufnell’s efforts
While some praised the MP for raising the issue, others questioned the impact.
“Does Henry live in cloud cuckoo land?” asked Ian Sturley.
Myles Lewis-McGinley wrote: “While I appreciate Henry’s efforts, this has happened under 26 years of Labour in Wales. These problems didn’t appear overnight.”
Kevin Lloyd asked the MP directly: “Do you use NHS dentistry yourself, or private? And how many people actually filled in this survey?”
Others were more sceptical of all political parties.
Mike Gideon Hodgson commented: “Reform aren’t going to make things better either — the whole political system needs reforming, not just the party.”
MP calls for local solution
Henry Tufnell told The Herald: “This isn’t just about waiting lists or contracts — it’s about people’s lives. The heartbreaking stories in my survey make one thing clear: reform must be grounded in patient care and local accountability, not bureaucracy.”
The public consultation on the new proposals remains open until Wednesday, 19 June.
Charity
Motorcycle fundraisers transform children’s play area at Glangwili Hospital
Long-running 3 Amigos and Dollies group marks 25 years of support
THANKS to outstanding fundraising by the Pembrokeshire-based 3 Amigos and Dollies Motorcycle Group, Hywel Dda Health Charities has funded a major improvement of the outdoor play area at Cilgerran children’s ward in Glangwili Hospital — a project costing more than £15,000.
The 3 Amigos and Dollies have supported Hywel Dda University Health Board’s children’s services for twenty-five years, with their Easter and Christmas toy runs becoming landmark dates in the local calendar, drawing hundreds of bikers and supporters from across west Wales.
The latest funding has delivered a full transformation of the ward’s outdoor space, including a re-sprayed graffiti wall, new toys and play equipment, a summer house, improved storage, and a moveable ramp to make the area more accessible for young patients. Members of the group even volunteered to help paint and refresh the space themselves.
Paula Goode, Service Director for Planned and Specialist Care, said: **“We are so grateful to the 3 Amigos and Dollies Motorcycle Group for their amazing support. Not only have they raised an incredible amount for the ward, but they have given their time to help make the outdoor space as special as possible.
“Outdoor play greatly reduces stress and anxiety for children, and it provides a vital opportunity to meet other young people going through similar experiences. It benefits both their physical and mental wellbeing, so we couldn’t be happier with the transformation.”
Tobi Evans, a volunteer with the fundraising group, said: “Because of the generosity of everyone who donates, we are able to give thousands each year. We are always humbled by how much people give, and it’s thanks to them that we’ve reached our 25th year.”
Katie Hancock, Fundraising Officer for Hywel Dda Health Charities, added: “We can’t thank the 3 Amigos and Dollies enough for their support for Cilgerran ward. You have put a smile on so many faces. Diolch yn fawr!”
Hywel Dda Health Charities funds items, equipment and activities that go beyond core NHS funding, making a meaningful difference to children and families across mid and west Wales.
Health
Patients treated in store cupboards as corridor care ‘normalised’
PATIENTS are being treated in store cupboards, break rooms and toilets as so-called corridor care becomes the norm in Welsh hospitals, the Senedd has heard.
Senedd Members warned treating patients in inappropriate areas has become a “daily reality” rather than an exception as they debated calls for the practice to be eradicated.
The debate was prompted by a petition – submitted by the Royal College of Nursing (RCN) and British Medical Association (BMA) – which gathered more than 10,000 signatures.
Petitioners demanded that keeping patients on trolleys or chairs for a long time be formally classified as a “never event” – a serious, preventable safety incident that should not happen.
But the Welsh Government rejected the calls, arguing the strict definition of a “never event” applies only to preventable medical mistakes – not systemic capacity pressures.
The petition urged ministers to start reporting on corridor care, pause reductions in hospital beds, invest in community care, and prioritise prevention and early intervention.
Sharing her own experience, Reform UK’s Laura Anne Jones argued corridor care is one of the clearest signs of a health service that has been allowed to fall into crisis.

“I was placed on a broken bed in a corridor for two nights before a room became available,” she said. “I was in too much pain to care at the time but those caring for me said how completely inappropriate it was and kept apologising for it.”
Ms Jones added: “I could hear private conversations between consultants, doctors and nurses about other patients. And I was right against a curtainless window… there was no dignity, no privacy, and that’s just not OK.”
The Conservatives’ Joel James told the Senedd thousands of patients are now being treated on trolleys in corridors, in ambulances, store cupboards and other places not meant for care. “This is putting life at risk,” he said. “They are being treated without proper facilities.”
Mr James warned: “NHS Wales doesn’t even collect data on who is being treated in a corridor. That frankly should surprise no-one, as Welsh Labour’s philosophy has always been, if you don’t measure it, then there is no evidence to pin you down on it.”

His Tory colleague Janet Finch-Saunders said: “I even know of situations where a paramedic will leave a patient in an ambulance with a new paramedic coming on. When that paramedic comes back on the next shift, the same patient is still in that ambulance
“How can that be morally right? It’s inhumane, it’s cruel and it’s certainly unacceptable.”
Mabon ap Gwynfor, Plaid Cymru’s shadow health secretary, warned the “demeaning and dangerous” practice has become an “almost inescapable” part of hospital care.
“What should be the exception has now been normalised,” he said.

Rhys ab Owen, who sits as an independent, highlighted reports of patients being cared for in “car parks, break rooms and even toilets”.
Labour’s Carolyn Thomas, who chairs the Senedd’s petitions committee, warned that RCN and BMA members view corridor care as a “systemic national crisis”.
Responding to the debate on Wednesday December 10, Jeremy Miles acknowledged that corridor care “compromises patient dignity and staff wellbeing”.

But Wales’ health secretary insisted that designating corridor care as a “never event” was not the solution. “The delivery of care in undesignated or non-clinical environments doesn’t meet the criteria due to the complexity of underlying causes,” he said.
Mr Miles told the Senedd: “We do not endorse routine care in non-clinical environments. Our goal is to eliminate this practice through system-wide reform.
“Eradicating care in undesignated or non-clinical environments will not be a simple quick fix. It requires co-ordinated action across health and social care.”
Health
Hywel Dda brings back face masks in all clinical areas as winter viruses rise
Health board urges public to help protect vulnerable patients
From today (Thursday, December 11, 2025), Hywel Dda University Health Board has reintroduced mandatory face masks for all visitors and staff in clinical and patient-facing areas as cases of flu and other respiratory viruses continue to rise across west Wales.
The health board says the number of patients needing care for respiratory illnesses has been “increasing at a steady rate”, prompting the return of precautionary measures. All staff — regardless of role — must now wear a surgical mask when in clinical environments or interacting with patients, unless otherwise advised through PPE guidance. Visitors must also wear masks when entering clinical areas, including when attending appointments at hospitals and community sites.
Sharon Daniel, Director of Nursing, Quality and Patient Experience, said the precaution was necessary to prevent further spread within local hospitals.
“We are seeing a growing number of people with flu and other respiratory viruses needing our care and need to take this proactive step to limit the spread within our services and sites,” she said. “This change is effective immediately and our Infection Prevention colleagues will be reviewing the situation on a regular basis.”
Ms Daniel reminded visitors not to attend hospitals if unwell.
“You should only come to our sites if you are feeling well, and to wait 48 hours after you are free of flu and cold-like symptoms, or sickness and diarrhoea. This helps protect our most vulnerable patients and keeps staff well so they can look after those in greatest need.”
While visiting remains open, Hywel Dda warned this could change at short notice if virus levels continue to increase.
Masks will be available at all hospital and community site entry points.
Health board urges public support
Ms Daniel added: “There are several ways people can support our NHS during this time. Please follow the mask-wearing guidance and ensure that you wash your hands regularly with soap and warm water.
“A simple way to keep ourselves and our loved ones safe this winter is to have a flu vaccination. Information on where you can get your vaccine — including RSV and COVID-19 boosters if eligible — is available on our website.”
More information about vaccination clinics can be found at hduhb.nhs.wales/fluvaccine.
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