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Bailiffs enforcing in Milford Haven as more say they can’t afford council tax

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Vulnerable residents left frightened as arrears reach £263 million

COUNCIL TAX debt in Wales has soared to £263 million, with Pembrokeshire now among the top ten counties for arrears per household. As enforcement agents were attending properties in Milford Haven last month, concerns are growing over the treatment of vulnerable residents.

Figures released by the Welsh Government show that arrears have risen by 139 per cent since before the pandemic. Of the total, £103 million relates to the most recent financial year, with a further £160 million carried forward from previous years.

In Pembrokeshire, the amount of unpaid council tax rose to £8.75 million by the end of March 2025—an increase of £370,000 on the previous year. With around 70,000 chargeable properties in the county, this equates to approximately £125 per household.

Across Wales, Gwynedd has the highest average arrears per household at £373, while Neath Port Talbot has the lowest at £64.

Magistrates issuing more liability orders

The Herald understands that magistrates in west Wales have been busy issuing liability orders to local residents who have fallen behind on payments. The lists of names appearing in court each month appear to be getting longer.

A liability order allows the council to pass a case to enforcement agents—commonly referred to as bailiffs—who are then authorised to recover the debt using statutory powers.

Woman left terrified after bailiff threat

A woman in Milford Haven contacted The Pembrokeshire Herald in tears after a bailiff from Excel Civil Enforcement Ltd told her he would break into her home if she did not pay £400 immediately.

The woman, who has asked not to be named, said she is currently under the care of the NHS Crisis Team following a recent domestic abuse incident. She offered to pay £150 on Tuesday, when she is next due to receive money, but the offer was allegedly refused.

She has since submitted a safeguarding referral to Pembrokeshire County Council and is receiving support from local services.

Allegations of misrepresentation

The Herald has seen evidence suggesting that misleading information has been given by enforcement agents operating in the county. In one case, a bailiff told a resident he could enforce a council tax debt by attending a business premises simply because the debtor was a company director. This is not legally correct.

There have also been concerns raised about the application of fees. In one case, a payment of £400 was taken before the resident was told that the enforcement fee had not been added—despite suggestions to the contrary during initial contact.

Calls for a more compassionate approach

The Welsh Government is currently consulting on proposals to reform the council tax enforcement system, including extending the period before a resident becomes liable for the entire year’s bill from two weeks to two months.

Finance Minister Mark Drakeford said the current enforcement rules were “too aggressive” and needed to change. A national revaluation of council tax bands—last reviewed in 2003—has also been delayed until 2028.

Council tax remains the largest source of locally raised income for Welsh local authorities. In Pembrokeshire, the council collected around £97 million in 2024–25, but rising arrears have placed increasing reliance on enforcement action.

What residents should know

Council tax is a priority debt and cannot be ignored. However, residents are entitled to help and advice. Pembrokeshire County Council offers payment plans and reduction schemes for those on low incomes. Debt charities including Citizens Advice and StepChange also provide free confidential support.

If a resident is vulnerable—due to health, disability, or mental distress—they can request that the council pause enforcement and handle the matter directly.

Bailiff rules: Know your rights

Bailiffs cannot simply break into a home to collect unpaid council tax. They may only enter through an unlocked door and cannot use force unless they have a court-issued warrant and have previously gained peaceful entry. Even then, strict rules apply.

If no entry has previously been made, bailiffs must not threaten forced entry. Residents who feel intimidated or are misled by enforcement agents should report the matter to the council and the enforcement firm involved.

If you have been treated unfairly by a bailiff in Pembrokeshire, contact us on [email protected]

Your information will be treated confidentially.

Community

Christmas Spectacular fills St Davids Cathedral for unforgettable concert

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Capacity crowd enjoys Britten masterpiece and light-hearted carols

A CAPACITY audience packed into St Davids Cathedral on Sunday (Dec 14) for the annual Christmas Spectacular, with hundreds filling the nave for one of the Cathedral’s most anticipated events of the year.

The evening opened with a serious and striking performance of Benjamin Britten’s Ceremony of Carols, delivered by the Cathedral Choir and accompanied by harpist Bethan Semmens. Choristers took on a series of demanding solos, earning warm applause from the audience.

Festive second half

The tone shifted after the interval as the Cathedral Choir and Vox Angelica returned for a lively programme of carols, Christmas favourites and crowd singalongs. The highlight of the evening was a colourful and humorous rendition of The Twelve Days of Christmas by the Vicars Choral and Choral Scholars, which had the audience laughing throughout.

Team effort behind the scenes

The event was led by Director of Music Laurence John, with Assistant Director of Music Ben Richards and music team member Arwel Davies supporting the performance. The Cathedral also thanked backstage staff and volunteers for helping to deliver a smooth and memorable evening.

The Christmas Spectacular is now a fixture of the Cathedral’s festive season and continues to draw large crowds, with Sunday’s concert selling out well in advance.

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Community

HaverHub talk showcasing 40 key artefacts from Haverfordwest’s history

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THOSE who attended “The History of Haverfordwest in 40 Artefacts” talk at HaverHub on 5 December 2025, said the event was “excellent”.

The talk offered a fascinating insight into the town’s past, including the remarkable fact that Haverfordwest was once a county within Pembrokeshire with its own currency and police force.

Dr Simon Hancock and Cllr Tom Tudor at the event in Haverfordwest

Below is a summary of the themes explored during the presentation, based on the museum’s collection and Dr Simon Hancock, who presented the talk’s expertise:

A journey through Haverfordwest’s story

Haverfordwest’s rich history is brought to life through objects held in its museum, illustrating the town’s development as a medieval port, administrative centre, and thriving market hub. The 40 artefacts selected for the presentation reveal centuries of Welsh life, local craftsmanship, political change, and moments of conflict—from early prehistory to the modern era.

Early and Medieval Life

  • Neolithic standing stones & Iron Age slag – Traces of prehistoric occupation near Garn Turne.
  • Roman artefacts – Finds demonstrating Roman presence in the wider area.
  • Medieval tiles & effigies – Unearthed from the Augustinian Priory, showing craftsmanship and burial practices.
  • Imported French floor tiles – Evidence of wealth and long-distance trade at the Priory.
  • Jet chess piece – A rare object hinting at leisure activities and trade connections.
  • Skeletal remains – Providing insight into high child mortality and possible injuries from the 1405 siege of the town.
  • Warfare evidence – Including a skull bearing a puncture wound consistent with medieval combat.

Trade, Power and Governance

  • Port and market artefacts – Reflecting Haverfordwest’s importance as one of Wales’s leading medieval ports.
  • Banking materials – Linked to the historic Haverfordwest Bank.
  • County corporate charters – Documents showing the town’s unique status as a county corporate in its own right, granted by Edward V in 1479.

Social and Cultural Life

  • Local crafts and furniture – Examples of regional artistry and practical workmanship.
  • Military uniforms and objects – Underlining the town’s long association with local defence forces.
  • Music-related artefacts – Celebrating the town’s strong musical tradition.
  • Cinema memorabilia – Particularly from the Palace Cinema, operating from 1913 onwards.

Where these stories live today

  • Haverfordwest Town Museum – The primary home of many of these significant artefacts.
  • HaverHub events – Where Dr Simon Hancock continues to present and interpret local history.
  • Archaeological sites – Including the Priory ruins and recent excavations on Bridge Street.
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Community

Kurtz thanks Narberth postal workers for Christmas effort

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Annual visit to Royal Mail delivery office recognises “exceptional dedication”

SAMUEL KURTZ MS has paid tribute to postal workers at the Royal Mail Delivery Office in Narberth during a visit this week, thanking staff for their hard work at the busiest time of the year.

The run-up to Christmas is the peak period for Royal Mail, with teams processing and delivering thousands of cards, parcels and festive packages for households and businesses across west Wales. During his tour of the depot, the Carmarthen West and South Pembrokeshire Member of the Senedd met with postal workers and heard first-hand about the pressures they face in keeping deliveries on track.

As part of the now annual tradition, Mr Kurtz also donated a bottle from Pembrokeshire’s award-winning Velfrey Vineyard for a free staff raffle.

Speaking after the visit, Samuel Kurtz MS said: “Every year, postal workers go above and beyond to make sure our Christmas cards and parcels arrive safely. Their dedication keeps communities connected, and I want to pay a heartfelt thank you to the team in Narberth for the incredible work they do at the most demanding time of the year.”

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