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Davies: Work from home culture has worsened public services

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But unions say hybrid model boosts productivity and work-life balance

SOUTH WALES Central MS Andrew RT Davies has claimed that remote working across the Welsh public sector is contributing to a decline in the quality of key services, including the NHS.

His comments come after it was revealed that just 19% of Welsh Government staff attended the main Cardiff headquarters at Cathays Park on a daily basis in March. Attendance was even lower at some regional offices, including just 9% at Merthyr Tydfil, one of the government’s designated main hubs.

Mr Davies, the former leader of the Welsh Conservatives in the Senedd, said:

“While frontline workers have never been able to work from home, there’s been an increased prevalence since Covid of other highly paid staff, responsible for the administration of public services, failing to come into the office.

“This has without doubt led to a serious drop in output in our NHS and other public services – just look at waiting lists for one.

“The solution is not to sell off office space, but to use it.”

His remarks follow calls from a former senior civil servant to consider selling the Cardiff office, which is Grade II listed and costs millions annually to run.

Government and unions defend hybrid model

However, the Welsh Government has defended its approach, saying it encourages staff to be in the office at least 40% of the time and is actively reviewing office needs across its 20 sites.

First Minister Eluned Morgan told the Senedd: “We are encouraging people to come in… but clearly there will come a point where you have to say: if you don’t turn up, we cannot justify keeping this particular office open.”

Trade unions have strongly backed the hybrid model. Fran Heathcote, General Secretary of the Public and Commercial Services Union, said: “The current blended working arrangements at Welsh Government have been developed in social partnership, and we have no reason to believe they are not working.”

FDA national officer Jane Runeckles added: “Work is what you do, not where you do it. The world of work has changed, and Welsh Government should take pride in the fact it has taken a leading role in this.”

Steve Thomas of Prospect said staff “continue to deliver for the people of Wales, working productively by utilising the benefits of flexible working,” and urged the government to maintain strong engagement with unions if any policy shift occurs.

Tories promise change if elected

Welsh Conservative Senedd leader Darren Millar criticised what he called Labour’s “lax attitude to public money” and said his party would reverse the policy if it wins next year’s Senedd election.

“Back in March I pledged that a Welsh Conservative government would end unnecessary remote working and get people off their settees and back into their offices,” he said.

The government’s 2023–24 “State of the Estate” report confirmed offices remain underused and noted that “remote working practices have become more embedded.” However, it also highlighted efforts to share space with other public sector bodies and adjust office use based on changing needs.

A review of the government’s offices in Newtown and Llandrindod Wells is expected to conclude by September. The outcome may shape the future of government buildings across Wales.

News

Amber weather warning as ‘danger to life’ rain set to hit Pembrokeshire

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Dyfed-Powys Police and council teams prepare as Monday deluge expected

COMMUNITIES across Pembrokeshire are being urged to brace for severe weather after the Met Office issued an amber “danger to life” warning for heavy rain, covering the county from 4:00am to 9:00pm on Monday (Dec 15).

Up to 80mm of rain is expected widely, with 100mm possible on higher ground in north Pembrokeshire and the Preseli foothills. With rivers already running high following weeks of persistent wet weather, Natural Resources Wales says there is a heightened risk of flooding in low-lying areas, including parts of Haverfordwest, Remington Bridge, Merlin’s Bridge, Tenby, Neyland and along the Western Cleddau.

Travel disruption likely

The Met Office warns that fast-flowing or deep floodwater could pose a danger to life, with road flooding likely on key Pembrokeshire routes such as the A40, A487 and A478. Bus and rail services may face disruption.

Dyfed-Powys Police said officers would be monitoring known flood hotspots throughout Monday and urged drivers to avoid non-essential travel during the worst of the downpours.

A police spokesperson said: “Please plan ahead. Do not risk driving through floodwater. Conditions may change very quickly.”

Yellow warnings already in place

A yellow rain warning is active for southwest Wales from midnight tonight (Sun 14 Dec). A separate yellow warning for mid and north Wales began this afternoon.

Pembrokeshire County Council said its highways and emergency planning teams are on standby, with extra staff monitoring river gauges and drainage across the county. Sandbags are available where required.

Residents urged to prepare

Natural Resources Wales is advising residents in flood-prone areas to take precautions today, including:

  • Checking local flood alerts
  • Moving valuables upstairs where possible
  • Securing outdoor items against strong winds
  • Checking on vulnerable neighbours

The Herald understands that emergency services expect the heaviest rainfall between 6:00am and 3:00pm on Monday, with further unsettled weather forecast later in the week.

More updates to follow

This is a developing story. The Pembrokeshire Herald will bring live updates as information comes in from the Met Office, NRW, PCC and emergency services.

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Health

Major investment confirmed for GP services in Wales

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Government unveils £41m boost, but practices warn pressures remain acute

MORE than £41m in extra funding will go into general practice in Wales this year following a new agreement between the Welsh Government, NHS Wales and GP leaders. Ministers say the deal provides stability at a time of rising demand — but the settlement comes against a backdrop of sustained pressures, recruitment challenges and concerns over patient access.

The package includes a 4% uplift to the General Medical Services (GMS) contract for 2025-26, in line with independent DDRB pay recommendations, and a guaranteed 5.8% recurrent uplift from 2026-27. The Welsh Government says the multi-year commitment will allow practices to plan ahead, modernise systems and strengthen community-based services.

Health Secretary Jeremy Miles said the investment showed an “unwavering commitment” to general practice, adding: “The 4% pay uplift ensures fair recognition for GPs and practice staff who work tirelessly to deliver care for communities across our country. Multi-year funding gives practices the confidence to invest in the transformation primary care needs.”

However, the announcement comes at a time when many Welsh practices continue to report severe workforce pressures, rising demand, and longstanding challenges in recruiting new partners. GP numbers have fallen over the past decade, with some practices handing back contracts or operating list closures because of unsustainable workloads. Patient satisfaction with access has also declined, according to the latest Welsh GP Patient Survey.

What the deal includes

The settlement for 2025-26 comprises £37.9m of new investment and £4m in re-invested capacity funding, with the key elements including:

  • A 1.77% uplift in expenses, intended to help practices manage inflationary pressures in energy, staffing and running costs.
  • A recurrent £20m stabilisation fund to support practices facing immediate operational pressures and to prepare for wider reform under the incoming Sustainable Farming Scheme model for health.
  • An increased partnership premium, aimed at retaining experienced GPs and encouraging new partners into a model that some say has become less attractive due to financial and regulatory risk.
  • A full review of the GMS allocation formula — the first in more than 20 years — which determines how funding is distributed between practices. Some rural and deprived communities have long argued the current system does not reflect the complexity of local health needs.

Wider context

General practice remains the foundation of the NHS, accounting for around 90% of patient contacts, yet it receives a proportionally small share of the overall health budget compared with hospital services. Both the Welsh NHS Confederation and GPC Wales have repeatedly warned that without sustained investment, primary care risks being unable to meet increasing demand from ageing populations and rising chronic illness.

The Welsh Government’s own “community-by-design” programme relies on shifting more care closer to home, reducing pressure on emergency departments and supporting earlier intervention. For that to be achieved, GP leaders say investment needs to be matched with workforce expansion, improved digital systems, and clear strategies to retain experienced clinicians.

Working groups will now be set up to examine access standards, diabetes prevention and new service models.

Mr Miles said he was pleased that GPs would be “actively contributing to creating innovative care models that enhance access, improve outcomes and deliver care locally.”

GP representatives broadly welcomed the deal but have stressed that it is only one step in addressing the scale of challenge across primary care.

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Community

Narbelles WI support Food Bank with festive donation

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Group marks December meeting with charity collection and Christmas celebrations

NARBELLES WI rounded off the year with a festive December meeting featuring a bring-and-share buffet, party games and a Secret Santa gift exchange.

Members also used the occasion to support families in need across the county, collecting food items and presenting a £120 cheque to Ann Watling from Pembrokeshire Food Bank. The donation represents the proceeds of the group’s bucket collection during Narberth Civic Week 2024.

A spokesperson for the WI said the group was delighted to finish the year “with fun, friendship and a chance to give something back to the community.”

(Photo: Narbelles WI members presenting the cheque to Ann Watling, Pembrokeshire Food Bank.)

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