PLANS for an InPost e-commerce parcel locker service at a Pembrokeshire seaside village have been given the go-ahead by the national park despite concerns about its impact on neighbouring properties.

In an application to Pembrokeshire Coast National Park, InPost UK, through agent Skipton-based NL Jones Planning, sought permission for an InPost Parcel Locker at Bay View Stores, Maes Ewan, Solva.

InPost is a parcel locker service throughout the UK where you can send and return parcels quickly with contact-free delivery.

A supporting statement says e-commerce now accounts for 30 per cent of all retail UK sales, but “while this growth brings consumer convenience, the final leg of delivery – known as the ‘last-mile’ – is putting pressure on our streets and wallets, if all deliveries continue to be delivered to door,” with both more delivery vehicles on the road and “home deliveries more inconvenient and missed parcels more common” as more people return to the office post-Covid.

It added: “This service offers substantial new business opportunities often for local small and medium businesses, such as Etsy sellers, offering a more convenient, efficient and cost-effective alternative to traditional services.”

It says the service also benefits small local businesses such as convenience stores through increased footfall, adding: “In exchange for hosting a locker, InPost pays landlords guaranteed rent, transforming unused spaces to become a popular in-demand community asset that also provides a new additional income stream.”

An officer report recommending approval said: “The principle of development is considered acceptable, and the proposal is not considered to result in unacceptable harm to the special qualities of the Pembrokeshire Coast National Park.”

It said there were two letters of concern from members of the public raising issues including “potential noise and disturbance arising from use of the locker outside shop opening hours, including late night and early morning activity, vehicle movements and locker door noise,” increased parking demands, the effect of any CCTV systems on neighbours, and concerns it would be visually harmful “within the village street scene”.

The report concluded: “It is acknowledged that Solva is a relatively quiet village setting outside of peak daytime periods, and that noise can carry. However, the proposed parcel locker is to be located within the curtilage of an established convenience store where there is already regular customer activity, vehicle movements and servicing/delivery activity.

“The proposal is not considered to introduce a materially different form of activity to that already associated with the lawful retail use of the premises. In addition, the parcel locker itself is a passive facility and would not generate continuous noise.

“Any noise associated with its use would be intermittent and comparable to typical short-duration activity associated with customers visiting the shop.”

AN AGREEMENT, securing the Ironman international triathlon competition in Pembrokeshire for up to the next five years has been backed despite concerns it can be a “massive pain” for some residents.

Since 2011, the annual Ironman event, based in Tenby, sees road closures and parking restrictions to many parts of the south of the county as thousands of athletes compete in a gruelling 2.3-mile swim, 112-mile bike ride, and 26.2-mile run.

The event has grown into a major fixture on the international triathlon calendar, attracting athletes and spectators from across the world and, enhancing Pembrokeshire’s profile.

A report for members of Pembrokeshire County Council’s Cabinet, presented by Cabinet Member for Residents’ Services Cllr Rhys Sinnett at its February 9 meeting said: “The current Host Agreement with Ironman Wales for the event in Pembrokeshire is due to expire this year, with the 2026 event being the final event delivered under the existing arrangements.

“Ironman has submitted Heads of Terms proposing a new Host Agreement covering the period 2027 to 2029, including an option for a two-year extension subject to mutual agreement. Members are being asked to consider whether the Authority should enter into a new Host Agreement with Ironman for the period outlined above.”

It said a 2025 economic impact assessment, supplied by Ironman indicated athlete, spectator, supplier and Ironman expenditure for the event totalling just over £7.3million, the event involving  3,000 Ironman athletes and 2,000 Ironkids participants.

“Although there is no independent data, it is recognised and noted that the event does attract additional athlete training days and visits outside the event weekend, resulting in additional spend and economic benefit to the county, this would be additional above the economic impact assessment data, supporting the extension of tourism into the ‘shoulder’ season in September,” the report added.

Speaking at the meeting, Cabinet member Cllr Tessa Hodgson, whose Lamphey ward is included in the cycling part of the triathlon, said she had difficulty supporting the proposal, saying: “These events cause a huge amount of disruption in mine and other wards in the south of the county.”

She said there was a need to strike a balance between those who viewed the events as “a massive pain in the arse” and those benefitting, with small businesses that had to close for the duration as they were cut off from customers.

“The event is fantastic and does showcase the county but I’m looking for more balance and empathy for those affected; it’s about striking a balance and I’m not sure the balance is right at the moment.”

The report for members concluded: “Having reviewed the event provision against feedback received and overall benefits received to the county, it is recommended that the new Host agreement should be entered into and PCC continue to support the provision of Ironman Wales Pembrokeshire.”

Members supported the recommendation to enter into the Host Agreement for 2027-2029, with the option to extend for a further two years for 2030-2031, with seven members in favour and two against.

Claims of unreturned devices, unpaid refunds and small claims court cases as company blames landlord dispute

CUSTOMERS across west Wales have raised concerns about the trading activities of Computer Solutions Wales, alleging unpaid refunds, missing computers and prolonged periods of poor communication.

The Herald has spoken to several individuals who say they handed over laptops or desktop computers for repair or replacement, paid hundreds or in some cases thousands of pounds, and were then left without their property or a refund despite repeated attempts to resolve the matter.

In some cases, those affected say they have pursued the issue through the civil courts.

Court action taken

One customer said he handed over two custom-built desktop PCs for repair on Sunday (Mar 30, 2025) and later paid £710 after being told the work was complete. He says the computers were never returned.

After months of chasing, he took the matter to court. A hearing took place in October 2025, which he says the defendant did not attend. The court ruled in his favour and issued an order in November for the return of the two computers and repayment of £377 in court fees.

He says that deadline has since passed and the computers remain outstanding.

Other customers described similar experiences, including payments for repairs or replacement equipment followed by delays, cancelled appointments and repeated assurances that items would be returned or refunds processed.

Several said they were eventually advised to pursue claims through the small claims court.

One former worker also alleged unpaid wages during a period of employment.

The Herald has seen copies of text messages, payment confirmations and court paperwork relating to some of the complaints.

Company status questions

Companies House records show that Computer Solutions Pembs Ltd, the limited company associated with the business, was dissolved on Tuesday (July 29, 2025) following compulsory strike-off proceedings.

Filings show changes to directors and persons with significant control in the months before dissolution, along with a change of registered office address outside Wales.

Under company law, a dissolved limited company cannot trade or enter into new contracts.

Despite this, services continued to be advertised online under the Computer Solutions Wales name, including through a website and social media pages. Some customers told The Herald they believed they were dealing with an active limited company at the time they made payments.

Trading history

Archived photographs, marketing material and social media posts seen by The Herald show the Computer Solutions Wales name has been used publicly for several years, including from a high street premises in Pembrokeshire and in promotional material dating back to 2022.

Customers said they understood Computer Solutions Wales to be an established local business operating under the same branding throughout that period.

Police response

Dyfed-Powys Police confirmed they had reviewed information provided to them about the complaints.

In correspondence seen by The Pembrokeshire Herald, police said the matters raised did not constitute a criminal investigation and appeared to relate to civil liability and potential consumer protection issues. Complainants were advised to contact Trading Standards and pursue enforcement through the civil courts where appropriate.

Company response

Steven Grant, trading as Computer Solutions Wales, was contacted and offered the opportunity to comment. Publication of this article was delayed by one week to allow time for a response.

In a written holding statement, a spokesperson for the business said the issues stemmed from a dispute with a former landlord.

The statement said: “This issue began when Computer Solutions Wales was in dispute with its then landlord over building repair obligations and subsequent rent requirements.

“Since then, the landlord has denied CSW access to the property which contains a number of computers. These computers do not belong to CSW nor the landlord, but to CSW customers.

“CSW does not understand the legal position regarding ‘ownership’ of these computers, and is urgently seeking legal advice as to how the computers can be returned to their rightful owners at the earliest opportunity.

“CSW fully understands the frustration of its customers, and can reassure them that it is making strenuous efforts to resolve this matter as soon as is possible.”

The Herald asked Mr Grant to clarify several points arising from this explanation, including why customers were not kept informed during the alleged access dispute, how long access to the premises had been restricted, how many customer devices remained at the property, whether customers had been formally notified in writing, and the name of the landlord or managing agent so the circumstances could be independently verified.

He replied that he was travelling and had no further comment beyond the statement already provided.