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Nuisance call firm linked to web of call centre woes

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Ammanford call centre boss: Richard Jones

A WEST WALES based company has been fined for making nuisance calls just a week after another was punished for the same offence. This has taken place as a Herald investigation has revealed that many companies working in the telesales industry in west Wales are connected by common directors or shareholders.

Miss-sold Products UK​ ​had a call centre in Ammanford where they employed up to 15 call centre agents. Those agents made 75 million nuisance calls in just four months – between November 2015 and March 2016 – most of which were from an automated dialler.

Now the company, which had its registered office in a terraced house in Milford Haven at the time, has been fined £350,000 by the Information Commissioner’s Office (ICO). That is a registered address shared by several other call centre type companies.

Last week Port Talbot-based Barrington Claims Ltd was also fined – this time £250,000 – after making more than 15 million automated PPI calls, between February and May 2016. That company, which is not connected to Miss-Sold, had failed to ensure automated marketing calls were sent to individuals who had consented to receive marketing.

Miss-Sold Products UK Ltd was a Payment Protection Insurance reclaims specialist. Charging customers they sold to an upfront fee, promising they would get more back later once their PPI claims would be settled. The company had previously been known as Penguin Claims Limited until November 2015.

The current director of the company is listed as Douglas Andrew Albury. His address is given as 83 Dulcie Street, Manchester. However a quick check found that this was as copy shop offering mail redirection services. Albury over recent years has been linked to over 37 limited companies. They include several other call centre based business still trading in Ammanford and Carmarthen – his contact address differs depending on which company his is connected with – but his date of birth and middle name show it is the same man. Companies House shows he also has a west Wales address in Neath.

Companies he controls include Your Money Rights Ltd​,​ which is currently trading, and another​,​ Business Advice Bureau UK Ltd​,​ was struck off the register at Companies House as recently as Wednesday (Jan 17).

MILLIONS IN DEPOSITS LOST

Other now dissolved firms that he has been involved with in locally include Scarlet Protect Limited – a reincarnation of a Carmarthenshire based PPI firm which ripped the general public off for millions of pounds.

Albury was also a director of its forerunner, Scarlet Marketing Services Limited – again a PPI reclaim firm – which employed, according to a former member of staff, around 60 call centre staff in offices at King Street Carmarthen. That company was put into voluntary liquidation on December 8, 2016​,​ with almost £5.7m of debts​,​ including over £70k in unpaid fines, £88k owing to HMRC and over £5,000,000 in deposits owing to members of the public.

Your Money Rights Ltd – also known as U Legal – is another firm he was listed as a director of. That firm is still trading

Miss-sold Products UK Ltd made its latest, mostly automated​,​ marketing calls between November 16, 2015, and March 7, 2016. The calls contained recorded messages, primarily promoting PPI compensation claims, but the company did not have the recipients’ consent for making marketing calls, which is against the law.

It also broke the law, the ICO ruled, by failing to identify the organisation making the calls, while it used so-called ‘added value’ numbers that generate revenue when an individual calls the number, which is then apportioned and passed to associated companies and the network carrier.

OVER 100 COMPLAINTS

The ICO received 146 complaints from the public about Miss-sold Products. Some people were called on multiple occasions. Others said they were unable to opt out of receiving the calls. Some expressed further distress as they were concerned that calls late at night may have been from family members or those to whom they provided care.

Albury as director of Miss-sold – which had its registered office at 10A North Road, Milford Haven before it was moved in 2017 to Darlington, County Durham – had applied to strike the firm off the Companies House register but the ICO has blocked the move pending enforcement action.

10A North Road is not an official address, but number 10 is owned by local businessman Adrian Jenkins who was also an officer of the now defunct Business Advice Bureau UK Ltd

A further company of which Albury was a director recently moved its registered office from that Darlington address to the Dulcie Street address in Manchester. Another key player in Miss-Sold was Richard Jones – he has resigned his directorship but is still actively involved in other call centre related businesses in Carmarthenshire.

This is to allow all options to be considered for recovery of the penalty, and for the actions of the director in running the company to be fully scrutinised.

ICO Enforcement Group Manager Andy Curry said: “This company blatantly ignored the laws on telephone marketing, making a huge volume of intrusive calls over a short period of time and without any apparent attempt to ensure they had the consent of the people they were harassing.

“The ICO will come down hard on rogue operators who want to treat the law and the UK public with contempt. We hope the Government will bring forward plans to introduce personal liability for directors as a matter of urgency, to stop them from escaping punishment after profiting from nuisance calls and texts.

“In the absence of a change in the law, the ICO will continue to face challenges in the recovery of penalties, and rogue directors will think they can get away with causing nuisance to members of the public.”

 

News

Prince William faces diplomatic tightrope on first Saudi Arabia visit

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Energy, trade and human rights concerns collide as UK deploys monarchy’s ‘soft power’

PRINCE WILLIAM will step into one of the most politically sensitive overseas trips of his public life this week as he travels to Saudi Arabia at the request of the UK Government.

Unlike recent royal visits to Estonia, Poland or South Africa, this tour carries significant diplomatic weight, placing the Prince of Wales at the centre of a complex balancing act between strengthening economic ties and confronting a deeply controversial human rights record.

Sources close to the Palace say William “didn’t flinch” when asked to go, viewing such duties as part of his responsibility as heir to the throne.

But Saudi Arabia presents challenges unlike almost anywhere else on the royal calendar.

A country in transition

The visit will focus on energy transition and young people, two areas the kingdom is promoting heavily as it attempts to diversify its oil-dependent economy.

In recent years Saudi Arabia has staged major sporting and cultural events, including Formula One races, international film festivals and high-profile entertainment shows. The country will also host the men’s football World Cup in 2034.

Officials argue this signals modernisation and openness.

Critics say it is “sportswashing” — using global events to distract from repression.

Human rights organisations including Amnesty International continue to raise concerns over restrictions on free speech, criminalisation of same-sex relationships and harsh penalties for dissent.

While reforms have allowed women to drive and increased participation in public life, significant legal and social limits remain.

Meeting a controversial leader

Central to the trip will be talks with Mohammed bin Salman, widely known as MBS, the kingdom’s de facto ruler.

The crown prince is credited with pushing economic reforms but remains internationally divisive.

A US intelligence report concluded he approved the 2018 killing of journalist Jamal Khashoggi inside the Saudi consulate in Istanbul — an allegation he denies and Saudi Arabia rejects.

Whether William raises such issues privately is unlikely to be disclosed. Kensington Palace does not comment on confidential conversations.

However, the prince will be briefed extensively by the Foreign Office and the British Embassy before any meetings.

Soft power diplomacy

Government insiders describe William as a key diplomatic asset.

One source said the monarchy acts as a “secret weapon”, able to open doors politicians sometimes cannot.

This form of so-called soft power has long been part of the Royal Family’s overseas role — building relationships first, leaving governments to handle the harder negotiations.

Dr Neil Quilliam of Chatham House says Saudi leaders value high-level recognition from Britain.

“Deploying Prince William sends a signal that the UK takes the relationship seriously,” he said.

Energy cooperation and investment are expected to dominate talks, particularly as Britain seeks new partners during the global shift away from fossil fuels.

Echoes of the past

The visit also reflects longstanding links between the two royal families.

King Charles III has travelled to Saudi Arabia numerous times over the decades and is said to maintain warm relations with senior figures there.

William is now expected to assume a more prominent global role as he prepares for future kingship.

A delicate balancing act

For many observers, images of handshakes between William and MBS will be uncomfortable.

Yet world leaders continue to engage with Riyadh, citing its strategic and economic importance.

The prince’s task is unlikely to involve grand statements. Instead, it will be quiet diplomacy — maintaining dialogue while representing British values.

It is a careful, sometimes uneasy role.

But it is one the monarchy has long performed: building bridges in places where politics alone struggles to tread.

 

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Community

Ice rink campaign launched for Pembrokeshire

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Survey underway as resident explores sites and funding for year-round skating facility

PLANS to bring a permanent ice skating rink to Pembrokeshire are gathering momentum after a local resident began talks with council officers and launched a public survey to test demand.

Big plans: Jemma Davies

Jemma Davies, from Newgale, says the county is missing out on a major leisure attraction that could benefit families, schools and visitors while creating new jobs.

At present, the nearest full-time rink for Pembrokeshire residents is in Cardiff — a round trip of several hours — making regular skating sessions difficult for many families.

She believes a local facility could change that.

“I think it would give people something completely different to do here,” she said. “It’s exercise, it’s social, and it’s something children could take up after school instead of having to travel out of the county.”

Early talks with council

Jemma has already met officers from Pembrokeshire County Council’s sport and recreation department to discuss whether the idea could be viable.

She is also hoping to approach Sport Wales to explore possible funding streams and support.

To measure interest, she has set up an online questionnaire asking residents whether they would use an ice rink and how far they would be willing to travel.

She said early responses have been positive, with families, young people and skating enthusiasts backing the idea.

Reusing empty buildings

Rather than constructing a new arena, Jemma is investigating whether vacant premises could be converted, reducing costs.

Potential options include a former retail unit in Haverfordwest or a large hangar-style building near existing leisure attractions.

She said: “If we can reuse a building that’s already there, it keeps the costs down and brings life back into empty spaces at the same time.”

As part of her research, she plans to visit Vindico Arena to better understand the practicalities of running a rink.

More than just skating

Beyond public sessions, she believes a rink could host school trips, birthday parties, events and competitions, while encouraging young people to take up winter sports.

“Pembrokeshire has produced plenty of sporting talent over the years,” she said. “There’s no reason we couldn’t develop figure skaters or ice hockey players here too.”

Residents who want to share their views can complete the online survey.

Cover image:

Jemma Davies: Hopes to bring a permanent ice rink to Pembrokeshire (Pic: Supplied).

 

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Cymraeg

Moonpig’s Welsh fail still on sale as mistranslated St David’s Day card sparks laughs

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A GREETING card meant to celebrate St David’s Day has become an accidental comedy hit after shoppers spotted its Welsh message makes absolutely no sense – and, even better, it is still on sale.

The card, sold by online retailer Moonpig, reads: “Hapus Dewi Sant Dydd.”

Unfortunately for the designers, that translates back into something closer to “Happy David Saint Day” or “Day Saint David Happy” rather than the correct Welsh phrase, “Dydd Dewi Sant Hapus.”

In other words, the words are right – just in completely the wrong order.

The mistake was first highlighted by Nation.Cymru, prompting plenty of amusement online, with some joking it looked like the result of a lazy copy-and-paste from an automatic translator.

The Herald decided to check for itself.

And yes – as of today – the card is still live and available to buy on Moonpig’s website.

Customers can personalise it and add it to their basket just like any other design, with no sign the message has been corrected.

One reader joked: “It’s like they put the words in a hat and picked them out at random.”

Another described it as “peak AI Welsh”.

For Welsh speakers, the error is immediately obvious. Welsh sentence structure differs from English, so simply translating each word individually rarely works. It’s the linguistic equivalent of writing “Birthday happy you” on a cake.

There was also online chatter that the dragon artwork may be facing the wrong direction – though by that point, the language had already stolen the show.

With St David’s Day cards meant to celebrate Welsh culture, the gaffe feels particularly ironic.

Still, if you fancy a collector’s item or a bit of office wall décor, you might want to be quick. Once someone at Moonpig finally runs it past an actual Welsh person, this one could quietly disappear.

Photo caption: The mistranslated St David’s Day card still available for sale on the Moonpig website (Pic: Moonpig).

 

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