News
Nuisance call firm linked to web of call centre woes
A WEST WALES based company has been fined for making nuisance calls just a week after another was punished for the same offence. This has taken place as a Herald investigation has revealed that many companies working in the telesales industry in west Wales are connected by common directors or shareholders.
Miss-sold Products UK had a call centre in Ammanford where they employed up to 15 call centre agents. Those agents made 75 million nuisance calls in just four months – between November 2015 and March 2016 – most of which were from an automated dialler.
Now the company, which had its registered office in a terraced house in Milford Haven at the time, has been fined £350,000 by the Information Commissioner’s Office (ICO). That is a registered address shared by several other call centre type companies.
Last week Port Talbot-based Barrington Claims Ltd was also fined – this time £250,000 – after making more than 15 million automated PPI calls, between February and May 2016. That company, which is not connected to Miss-Sold, had failed to ensure automated marketing calls were sent to individuals who had consented to receive marketing.
Miss-Sold Products UK Ltd was a Payment Protection Insurance reclaims specialist. Charging customers they sold to an upfront fee, promising they would get more back later once their PPI claims would be settled. The company had previously been known as Penguin Claims Limited until November 2015.
The current director of the company is listed as Douglas Andrew Albury. His address is given as 83 Dulcie Street, Manchester. However a quick check found that this was as copy shop offering mail redirection services. Albury over recent years has been linked to over 37 limited companies. They include several other call centre based business still trading in Ammanford and Carmarthen – his contact address differs depending on which company his is connected with – but his date of birth and middle name show it is the same man. Companies House shows he also has a west Wales address in Neath.
Companies he controls include Your Money Rights Ltd, which is currently trading, and another, Business Advice Bureau UK Ltd, was struck off the register at Companies House as recently as Wednesday (Jan 17).
MILLIONS IN DEPOSITS LOST
Other now dissolved firms that he has been involved with in locally include Scarlet Protect Limited – a reincarnation of a Carmarthenshire based PPI firm which ripped the general public off for millions of pounds.
Albury was also a director of its forerunner, Scarlet Marketing Services Limited – again a PPI reclaim firm – which employed, according to a former member of staff, around 60 call centre staff in offices at King Street Carmarthen. That company was put into voluntary liquidation on December 8, 2016, with almost £5.7m of debts, including over £70k in unpaid fines, £88k owing to HMRC and over £5,000,000 in deposits owing to members of the public.
Your Money Rights Ltd – also known as U Legal – is another firm he was listed as a director of. That firm is still trading
Miss-sold Products UK Ltd made its latest, mostly automated, marketing calls between November 16, 2015, and March 7, 2016. The calls contained recorded messages, primarily promoting PPI compensation claims, but the company did not have the recipients’ consent for making marketing calls, which is against the law.
It also broke the law, the ICO ruled, by failing to identify the organisation making the calls, while it used so-called ‘added value’ numbers that generate revenue when an individual calls the number, which is then apportioned and passed to associated companies and the network carrier.
OVER 100 COMPLAINTS
The ICO received 146 complaints from the public about Miss-sold Products. Some people were called on multiple occasions. Others said they were unable to opt out of receiving the calls. Some expressed further distress as they were concerned that calls late at night may have been from family members or those to whom they provided care.
Albury as director of Miss-sold – which had its registered office at 10A North Road, Milford Haven before it was moved in 2017 to Darlington, County Durham – had applied to strike the firm off the Companies House register but the ICO has blocked the move pending enforcement action.
10A North Road is not an official address, but number 10 is owned by local businessman Adrian Jenkins who was also an officer of the now defunct Business Advice Bureau UK Ltd
A further company of which Albury was a director recently moved its registered office from that Darlington address to the Dulcie Street address in Manchester. Another key player in Miss-Sold was Richard Jones – he has resigned his directorship but is still actively involved in other call centre related businesses in Carmarthenshire.
This is to allow all options to be considered for recovery of the penalty, and for the actions of the director in running the company to be fully scrutinised.
ICO Enforcement Group Manager Andy Curry said: “This company blatantly ignored the laws on telephone marketing, making a huge volume of intrusive calls over a short period of time and without any apparent attempt to ensure they had the consent of the people they were harassing.
“The ICO will come down hard on rogue operators who want to treat the law and the UK public with contempt. We hope the Government will bring forward plans to introduce personal liability for directors as a matter of urgency, to stop them from escaping punishment after profiting from nuisance calls and texts.
“In the absence of a change in the law, the ICO will continue to face challenges in the recovery of penalties, and rogue directors will think they can get away with causing nuisance to members of the public.”
Education
Ysgol Henry Tudor reassures parents over Sikh ceremonial kirpan
School says religious item worn by pupil is secured, symbolic and non-functional
YSGOL HENRY TUDOR has moved to reassure parents after confirming that a pupil is wearing a ceremonial kirpan as part of their Sikh faith.
The development comes after around a dozen parents with children at the school contacted The Herald expressing concern about the situation. The Herald has contacted the local authority for comment.
In a letter sent to parents on Wednesday (Mar 25), the school explained that a Sikh family had recently joined the school community, and that the pupil is an Amritdhari Sikh — meaning they are required to wear certain articles of faith.
One of these is the kirpan, a small ceremonial blade which holds deep religious significance within Sikhism.
The school stressed that in this case the kirpan is “small, sheathed and secured,” and cannot be unsheathed. It added that the item is worn purely as a symbol of faith and “not as a functional item.”
Reassurance over safety
The letter made clear that appropriate steps have been taken to ensure the situation is managed safely and in line with safeguarding responsibilities and UK law.
School leaders said they remain committed to respecting the religious beliefs of all pupils while maintaining a safe environment, adding that the matter will continue to be monitored “sensitively and appropriately.”
In some settings, schools may agree adjustments to how a kirpan is worn — such as ensuring it is very small, secured, or sealed — so that religious requirements are respected while maintaining safety.
Understanding the kirpan
The kirpan is one of the five articles of faith — known as the Five Ks — observed by initiated Sikhs. It symbolises a duty to stand up against injustice and to protect others.
Under UK law, Sikhs are permitted to carry a kirpan for religious reasons. In schools, these are typically very small, kept in a sheath, and often secured so they cannot be drawn.
Across the UK, many schools have policies in place to accommodate the wearing of the kirpan while ensuring appropriate safeguards are followed.
Promoting inclusion
The school’s letter reflects a wider approach across education settings in Wales and the UK, where inclusivity and respect for different faiths are balanced with clear safety measures.
No incidents relating to the matter have been reported.
Crime
Teen jailed after starting fire while others slept
Fire set in shared home left sleeping residents at risk and caused £130,000 damage
A TEENAGER who started a fire in his bedroom while other residents slept has been jailed for four years.
Jack Gornall, aged 18, of no fixed abode, was sentenced at Swansea Crown Court after admitting a series of offences including arson, threats with a knife, assault, and sending malicious communications.
The court heard that in the early hours of Sunday (Nov 17), Gornall deliberately started a fire inside his room at a shared property on Mansel Street, Carmarthen.
He then barricaded the door before climbing out of a first-floor window, leaving others inside the building at risk.
One resident was asleep at the time and had to be rescued by police. Two officers were later treated for smoke inhalation after tackling the incident before firefighters brought the blaze under control.
The fire caused extensive damage to the property, estimated at around £130,000.
Prosecutor Dean Pulling told the court that Gornall had earlier gone out to buy cigarettes and a lighter, and had carried out internet searches relating to accelerants in the days leading up to the fire.
The court also heard details of other offences.
In October 2024, Gornall repeatedly contacted his sister after being blocked, including calling her child’s phone. When she answered, he became abusive and threatened to report her to social services.
On another occasion in January 2025, he approached a car in Llandysul and produced a kitchen knife, waving it at occupants through an open window. The driver sped away and alerted police.
He also admitted stealing alcohol from a supermarket in Carmarthen, during which he became aggressive and assaulted a member of staff.
Gornall pleaded guilty to all offences at an early stage.
Judge Catherine Richards sentenced him to four years’ detention in a Young Offender Institution.
Climate
Port Talbot confirmed as ‘cornerstone’ of wind industry — questions remain for Milford Haven
New government-backed deal with ABP reinforces Port Talbot’s central role in Celtic Sea wind plans
PORT TALBOT has been firmly established as the “cornerstone” of the UK’s floating offshore wind ambitions in the Celtic Sea, following a major agreement between the UK Government and Associated British Ports.
The deal confirms government support for the development of large-scale port infrastructure at Port Talbot, enabling manufacturing, assembly and deployment of floating wind turbines for gigawatt-scale projects.
The announcement strengthens Port Talbot’s position as the primary industrial hub for the emerging sector.
Henrik L. Pedersen, Chief Executive of Associated British Ports, said the development would “establish the port as a cornerstone of the Celtic Sea floating offshore wind industry.”
Clear role for Port Talbot
The agreement, subject to final regulatory approval, will support the delivery of major offshore wind projects awarded through the latest Celtic Sea leasing round.
Government ministers visiting the site described the development as a key step in building the UK’s clean energy future.
Energy Secretary Ed Miliband said the project would help Wales “storm ahead in floating offshore wind,” supporting thousands of jobs and driving economic growth.
Secretary of State for Wales Jo Stevens added that the investment would “further cement Port Talbot as a hub of the industries of the future.”
Milford Haven still waiting for detail
The latest announcement comes just days after questions were raised about Milford Haven’s role within the wider Celtic Freeport.
While Port Talbot’s position as a manufacturing and assembly hub is now clearly defined, there has still been no detailed breakdown of what activity will be based in Pembrokeshire.
Industry figures continue to point to Milford Haven’s strengths in operations, maintenance, logistics and servicing of offshore wind projects.
However, no formal commitments have yet been made.
Industry backing grows
Developers involved in Celtic Sea wind projects welcomed the progress at Port Talbot, describing it as essential infrastructure for delivering future schemes.
Ocean Winds said strengthening port infrastructure was “essential” to ensuring regional ports can support the rollout of offshore wind.
The Crown Estate also described the move as a key step towards unlocking the economic potential of the Celtic Sea, which could create thousands of jobs across Wales and beyond.
Growing pressure for answers
With Port Talbot now firmly positioned at the centre of construction and deployment, attention is likely to turn to how other ports—including Milford Haven—fit into the wider strategy.
For Pembrokeshire, the question remains unchanged:
As billions of pounds flow into the Celtic Sea over the coming decade, will Milford Haven secure a defined share of that investment—or continue to wait for clarity?
Pictured above:
From left to right: Cabinet Secretary for Economy, Energy and Planning, Rebecca Evans; David Rees MS for Aberavon; Minister for Energy Consumers, Martin McCluskey; Secretary of State Jo Stevens; Ashley Curnow, Divisional Port Manager (ABP); Julian Walker, Chief Commercial Officer and Regional Director (ABP), Mike Goddard, Head of Programme, Future Port Talbot (ABP)
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