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Nuisance call firm linked to web of call centre woes

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Ammanford call centre boss: Richard Jones

A WEST WALES based company has been fined for making nuisance calls just a week after another was punished for the same offence. This has taken place as a Herald investigation has revealed that many companies working in the telesales industry in west Wales are connected by common directors or shareholders.

Miss-sold Products UK​ ​had a call centre in Ammanford where they employed up to 15 call centre agents. Those agents made 75 million nuisance calls in just four months – between November 2015 and March 2016 – most of which were from an automated dialler.

Now the company, which had its registered office in a terraced house in Milford Haven at the time, has been fined £350,000 by the Information Commissioner’s Office (ICO). That is a registered address shared by several other call centre type companies.

Last week Port Talbot-based Barrington Claims Ltd was also fined – this time £250,000 – after making more than 15 million automated PPI calls, between February and May 2016. That company, which is not connected to Miss-Sold, had failed to ensure automated marketing calls were sent to individuals who had consented to receive marketing.

Miss-Sold Products UK Ltd was a Payment Protection Insurance reclaims specialist. Charging customers they sold to an upfront fee, promising they would get more back later once their PPI claims would be settled. The company had previously been known as Penguin Claims Limited until November 2015.

The current director of the company is listed as Douglas Andrew Albury. His address is given as 83 Dulcie Street, Manchester. However a quick check found that this was as copy shop offering mail redirection services. Albury over recent years has been linked to over 37 limited companies. They include several other call centre based business still trading in Ammanford and Carmarthen – his contact address differs depending on which company his is connected with – but his date of birth and middle name show it is the same man. Companies House shows he also has a west Wales address in Neath.

Companies he controls include Your Money Rights Ltd​,​ which is currently trading, and another​,​ Business Advice Bureau UK Ltd​,​ was struck off the register at Companies House as recently as Wednesday (Jan 17).

MILLIONS IN DEPOSITS LOST

Other now dissolved firms that he has been involved with in locally include Scarlet Protect Limited – a reincarnation of a Carmarthenshire based PPI firm which ripped the general public off for millions of pounds.

Albury was also a director of its forerunner, Scarlet Marketing Services Limited – again a PPI reclaim firm – which employed, according to a former member of staff, around 60 call centre staff in offices at King Street Carmarthen. That company was put into voluntary liquidation on December 8, 2016​,​ with almost £5.7m of debts​,​ including over £70k in unpaid fines, £88k owing to HMRC and over £5,000,000 in deposits owing to members of the public.

Your Money Rights Ltd – also known as U Legal – is another firm he was listed as a director of. That firm is still trading

Miss-sold Products UK Ltd made its latest, mostly automated​,​ marketing calls between November 16, 2015, and March 7, 2016. The calls contained recorded messages, primarily promoting PPI compensation claims, but the company did not have the recipients’ consent for making marketing calls, which is against the law.

It also broke the law, the ICO ruled, by failing to identify the organisation making the calls, while it used so-called ‘added value’ numbers that generate revenue when an individual calls the number, which is then apportioned and passed to associated companies and the network carrier.

OVER 100 COMPLAINTS

The ICO received 146 complaints from the public about Miss-sold Products. Some people were called on multiple occasions. Others said they were unable to opt out of receiving the calls. Some expressed further distress as they were concerned that calls late at night may have been from family members or those to whom they provided care.

Albury as director of Miss-sold – which had its registered office at 10A North Road, Milford Haven before it was moved in 2017 to Darlington, County Durham – had applied to strike the firm off the Companies House register but the ICO has blocked the move pending enforcement action.

10A North Road is not an official address, but number 10 is owned by local businessman Adrian Jenkins who was also an officer of the now defunct Business Advice Bureau UK Ltd

A further company of which Albury was a director recently moved its registered office from that Darlington address to the Dulcie Street address in Manchester. Another key player in Miss-Sold was Richard Jones – he has resigned his directorship but is still actively involved in other call centre related businesses in Carmarthenshire.

This is to allow all options to be considered for recovery of the penalty, and for the actions of the director in running the company to be fully scrutinised.

ICO Enforcement Group Manager Andy Curry said: “This company blatantly ignored the laws on telephone marketing, making a huge volume of intrusive calls over a short period of time and without any apparent attempt to ensure they had the consent of the people they were harassing.

“The ICO will come down hard on rogue operators who want to treat the law and the UK public with contempt. We hope the Government will bring forward plans to introduce personal liability for directors as a matter of urgency, to stop them from escaping punishment after profiting from nuisance calls and texts.

“In the absence of a change in the law, the ICO will continue to face challenges in the recovery of penalties, and rogue directors will think they can get away with causing nuisance to members of the public.”

 

News

Reform UK under fire after former candidate returns in senior Wales role

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Welsh Labour attacks appointment of Corey Edwards as adviser to Reform Wales leader after Senedd campaign controversy

REFORM UK in Wales is facing fresh criticism after a former Senedd candidate who stood aside during an election controversy was reportedly appointed to a senior advisory role close to the party’s Welsh leadership.

Corey Edwards, who had been selected as Reform UK’s lead candidate for Pen-y-bont Bro Morgannwg during the Senedd election campaign, stepped back earlier this year after images circulated online appearing to show him making a Nazi salute.

At the time, Edwards denied wrongdoing and said the image had been taken out of context. He claimed it was intended either as a reference to a scene from the comedy series Fawlty Towers or to a well-publicised incident involving Wales goalkeeper Wayne Hennessey.

He later withdrew from the campaign, citing concerns over his mental health.

However, reports from BBC Wales and political news outlet Nation.Cymru now suggest Edwards has returned to frontline politics after being appointed as a senior adviser to Reform Wales leader Dan Thomas.

According to reports, Edwards has been seen inside the Senedd estate and is understood to be working in Thomas’s office in an advisory capacity.

The appointment has sparked criticism from Welsh Labour, which questioned Reform UK’s judgment in handing a senior role to a figure who stepped back during a major public controversy.

A Welsh Labour spokesperson said: “Reform UK didn’t have the decency to deem Corey Edwards unfit to be a candidate. He stepped back himself after the truth came out.

“Now they think he is fit to advise their leader in Wales.

“Reform have shown yet again they haven’t learned their lesson and their values do not align with the people of Wales.”

The development is likely to reignite debate around Reform UK’s vetting procedures in Wales, which came under scrutiny during the Senedd election campaign following several candidate controversies.

Reform UK made major gains in Wales at the Senedd election, becoming one of the largest parties in the chamber and establishing itself as a significant force in Welsh politics.

 

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Local Government

Council’s B&B bill for emergency housing tops £7m

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Swansea Council says demand has risen sharply, but new supported accommodation is expected to reduce reliance on hotels

SWANSEA COUNCIL spent more than £7.2m placing people in bed and breakfast accommodation last year, as the city continues to face mounting pressure from homelessness and a shortage of affordable homes.

The bill for 2025-26 was almost three times higher than in 2022-23, when temporary accommodation costs stood at £2.5m.

Figures released under freedom of information laws show 1,499 people were placed in B&B accommodation during the year. The most expensive placement lasted 498 nights and cost £34,860, equal to £70 per night.

The council recovered around £3.4m through Welsh Government funding, housing benefit and Home Office funding for released prisoners.

A council spokesman said Swansea, like towns and cities across the UK, was facing both a housing shortage and rising demand.

He said many people needing emergency accommodation were dealing with difficult circumstances, including family breakdown or domestic abuse.

The authority hopes its reliance on bed and breakfasts will fall following the opening of Llys Glas, the former Swansea Central police station on Orchard Street, which has been converted with Codi Group into temporary supported accommodation.

The building opened in January and provides around 70 rooms for single people and couples, along with kitchen facilities.

Further supported accommodation is also planned at a former office block and student development on St Helen’s Road.

Homelessness charity The Wallich said the costs were high, but warned that the alternative would be leaving vulnerable people without support.

A spokeswoman said Wales had too many older homes and too few properties available, adding that councils were struggling to find enough social housing.

She said private rents could not solve the crisis, with the average one-bedroom flat in Swansea now costing around £750 per month, compared with a local housing allowance rate of £525.

She added that rough sleeper teams in Swansea had not seen an increase in people sleeping on the streets since the pandemic, despite the rise in housing demand.

The Welsh Local Government Association said more than 10,500 people were currently in emergency temporary accommodation across Wales, including more than 2,200 children.

A spokesman said building more social rented homes remained a vital part of the response.

The new Welsh Government is expected to set out its homelessness priorities shortly.

 

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Health

Hospital visitor restrictions remain in place after norovirus outbreak

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Wards at Withybush, Prince Philip and Bronglais hospitals affected as health board urges people with symptoms to stay away

VISITOR restrictions remain in place at wards in three west Wales hospitals following cases of norovirus.

Hywel Dda University Health Board said temporary measures are affecting wards at Withybush Hospital in Haverfordwest, Prince Philip Hospital in Llanelli and Bronglais Hospital in Aberystwyth.

Only essential or exceptional visits are currently being allowed, with families urged to contact wards directly or phone hospital switchboards before travelling.

The health board said the measures remain in force until further notice and are being reviewed regularly.

Health officials said the restrictions were introduced after cases of norovirus were identified both within hospital wards and across the wider community.

Norovirus, often referred to as the winter vomiting bug, spreads quickly and can cause vomiting, diarrhoea, stomach cramps, headaches, aching limbs and a mild fever.

Patients and visitors experiencing symptoms are being urged not to attend hospital and to remain at home for at least 48 hours after symptoms stop.

Health officials are also reminding the public to wash hands thoroughly with soap and warm water, avoid preparing food for others while unwell, and keep household surfaces clean to help prevent transmission.

 

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