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Pembrokeshire County Council housing services update

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FOLLOWING the most recent Government guidance, Pembrokeshire County Council’s housing department has had to cut back on all face-to-face meetings and home visits.
Staff are still working to support tenants, those who are homeless and those who are on the Choice Homes waiting list but they have had to make changes to some of those services.
Choice Homes Allocation Scheme

• allocations under the Choice Homes Scheme have now been suspended for the time being. Instead the focus will be on working with the Housing Associations and businesses to identify, match and prepare properties for those in an emergency situation. This includes the suspension of Mutual Exchanges and Transfers.
• customers can still complete housing applications but there may be a delay in these being responded to as the Council prioritises other areas. If customers wish to discuss their housing application they should call: 01437764551 or email: [email protected]
• if customers have any information to add to their housing application, they are asked to email a picture or a scanned copy of it to: [email protected] and where possible avoid sending anything in the post.

Homelessness

Staff are available to give advice and assistance over the telephone to those who may be at risk of becoming homeless in the near future.
Demand remains high for this service and given the current circumstances and any landlords who are interested in working with the Housing Department to supply accommodation for those in an emergency situation are asked to get in touch.
Accommodation will need to be fully self-contained and furnished to include cooking and washing facilities in order for people to self-isolate where necessary. To enquire, please email: [email protected]

Emergency Legislation has been introduced which bans both social and private landlords from starting possession proceedings to evict tenants for at least the next three months.
Support has also been introduced to home owners and landlords in the form of a three-month mortgage payment holiday if they are struggling to meet payments as a result of COVID-19 outbreak.
If you are homeless and need advice, contact the duty team by emailing: [email protected] or phoning: 01437 764551 and asking for the housing advice team.

Current Tenants

The housing department will continue to provide advice and support to tenants by telephone for emergency tenancy issues only.
It is in the process of identifying tenants who may be vulnerable and in need of additional support during this time. If you are a tenant who may need additional support, please let us know so that we can link you in with the essential services that you need.
You can also access the Community Hub on: https://www.pembrokeshire.gov.uk/coronavirus-covid-19-communityinformation/i-need-some-help or call: 01437 776301
Housing staff is also asking tenants to let them know if they are in self-isolation or displaying any symptoms so that we can ensure staff safety in the event of an emergency.
Please email: [email protected] or call 01437 764551 and ask to speak to the Tenancy Management Team.

Sheltered Housing Schemes

The department has taken several measures to support and comply with the Government guidance for self-isolation and social distancing within our Sheltered Housing schemes.
• communal lounges have been closed
• tenants have been advised that they must socially isolate themselves.
• wardens are available via phone or email to support tenants and ensure they have access to food, medication and essential services
• tenants are advised to only allow essential visitors to their property (or example to deliver food, medication etc)
• always keep two metres separation from people
The Council is concerned that some residents and visitors are not adhering to the strict government guidance and would plead to keep themselves and others safe by maintaining isolation during this period.

Anyone who is a Sheltered Housing tenant, or concerned about a Sheltered Housing tenant who may need help and assistance during this time, can contact the warden for the scheme or call: 01437 764551 and ask to speak to the Housing Customer Liaison team.
Building Maintenance Service
Our Maintenance teams are working hard to make sure we can respond to emergency repairs only, which should be reported as normal. All other repairs that involve social contact have been suspended.
All customers reporting repairs are asked to inform the department if they are self-isolating or showing symptoms of the virus so that staff and customers alike can be protected
We will keep you updated in the coming weeks as we react to the evolving situation.
Paying Rent
It is important that tenants continue paying their rent where possible, either via the automated phone line on 01437 775164 or by paying online through: https://myaccount.pembrokeshire.gov.uk
If customers need advice or assistance regarding paying their rent, they can email: [email protected]
For tenants who are worried about paying their rent or who are in financial difficulty, they may be entitled to help to pay their housing costs through Universal Credit or Housing Benefit depending on their circumstances. To find out about the financial support available, go to: www.GOV.UK or for Housing Benefit and Council Tax enquiries, email: [email protected]
If customers require additional support with this, Citizens Advice are continuing to support customers online and via telephone. Local Advice line number is: 01437 806070.
Opening times are: Tuesday and Thursday: 10 am to 5 pm and Wednesday: 10 am to 5.30 pm. Further information is available at: www.pembscab.org

Health

Businesses selling single-use vapes warned of impending ban

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ANYONE selling single-use vapes is reminded that from 1st June 2025 it will be illegal to do so.
It will also be illegal to offer to sell or have in your possessing for sale all single-use or ‘disposable’ vapes – whether online or in a shop and if they contain nicotine or not.
Businesses will have until the 1st June 2025 to sell any remaining stock and prepare for the ban coming in to force.

Reusable vapes, those that can be recharged and refilled, are not affected by the ban.

The UK Government is introducing the ban as part of its commitment to tackle environmental concerns and the rise in young people taking up vaping.

Single use vapes are typically discarded as general waste or littered, rather than recycled. Even those that are sent to recycling facilities, the process of recycling is slow and difficult.

Littering spoils communities, introduces harmful substances into the soil, rivers and streams, and causes harm to biodiversity.

The lithium ion batteries used can also present a fire risk.

Figures show that the number of children and young people taking up vaping continues to rise and disposable vapes are the product of choice for most children who vape. It is hoped the ban will curb the rise of young people taking up vaping.

For all ages the long term health impacts of vaping are unknown, although withdrawal symptoms from nicotine addiction is known to cause anxiety, trouble concentrating and headaches.

Retailers are reminded it is illegal to sell nicotine vapes to anyone under 18 years of age. It is also an offence for an adult to buy a nicotine vape on behalf of someone under 18.

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Business

Successful Pembrokeshire entrepreneur Lucie Macleod stirs Up Dragons’ Den with viral hair syrup

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A Pembrokeshire-based haircare brand that has taken social media by storm recently appeared on BBC’s Dragons’ Den. Hair Syrup, founded by Lucie Macleod, has gone from a viral TikTok sensation to being stocked in major retailers such as Boots, BeautyBay, Lookfantastic, and ASOS—all within just four years.

The Dragons’ Den Experience
Lucie Macleod took to the Dragons’ Den stage hoping to secure investment to propel Hair Syrup even further. While she didn’t secure a deal with the Dragons, she received invaluable advice on how to elevate her brand to the next level. The expert insights and feedback from the Dragons have provided her with a roadmap for future growth, ensuring Hair Syrup continues to thrive in the competitive natural haircare market.

Before appearing on the show, Lucie shared her thoughts on the experience: “The split decision of agreeing to appear on the show pretty last minute has proven to be nothing short of life-changing – but perhaps not in the way you’d initially imagine… As you guys know, I never meant to start a business when I launched Hair Syrup – I started with no experience or any idea what I was getting myself into. The last four years of entrepreneurship have been indescribably crazy.”

She continued: “We all know what a fantastic opportunity it is for any brand to be featured on prime-time TV, but I was TERRIFIED nonetheless. The Dragons have been my idols since I was a kid (knowing I would one day go down the path of entrepreneurship) – I wasn’t quite prepared to be grilled by some of my favourite celebrities. Very grateful I had this opportunity to challenge myself, move out of a comfort zone & learn so much about business!”

However, Lucie’s pitch took an unexpected turn when Dragon Touker Suleyman made an unconventional offer. He was willing to invest the £190,000 she asked for in exchange for a 3% stake—on the condition that he recouped his investment within three months and retained his stake indefinitely as a mentor. The proposal caught the attention of the other Dragons, with Steven Bartlett reacting in disbelief and Deborah Meaden warning Lucie to consider the long-term implications.

Initially overwhelmed, Lucie accepted the offer, but the visible concern from the other Dragons made her reconsider. She admitted she felt “nervous” about the decision, leading to heated discussions among the panel. Viewers at home also reacted strongly, with many taking to social media to call the offer “shady” and “uncomfortable.”

As the tension grew, Touker ultimately withdrew his proposal, stating he did not want Lucie to feel as though he was taking advantage of her. Fellow Dragon Peter Jones later commended him for doing “the honourable thing.” The dramatic turn of events left both the Dragons and viewers relieved that Lucie had avoided what many perceived as an unfair deal.

Touker Suleyman (BBC)


The Rise of Hair Syrup
Hair Syrup was established in 2020 after Lucie Macleod posted a TikTok video showcasing her own hair transformation. The overwhelming response saw people clamouring to get their hands on what she dubbed her “magic syrup.” This led to the creation of a range of natural pre-wash hair and scalp oil treatments designed to nourish, gloss, and hydrate hair.

The company has since expanded its offerings to include pre-wash oils, leave-in oils, hair care sets, buttercream treatments, and accessories such as brushes, clips, scrunchies, and satin pillowcases. Their mission is clear: “To transform the natural haircare market, one syrup at a time.”

Lucie Macleods viral brand Hair Syrup



The TikTok Hair Oiling Trend
The popularity of hair oiling has surged on TikTok, with over 87,000 videos using the #hairoiling hashtag. Hair Syrup has played a key role in this growing trend, offering products specifically designed to enhance hair health. Unlike many other rosemary-based oils that require dilution before application, Hair Syrup’s products can be applied directly, setting them apart from competitors.

Hair Syrup’s pre-wash oils, the foundation of its success, are tailored to different hair types, from bleached and dry hair to oily or knot-prone locks. Their leave-in oils provide a glossy post-wash finish, while their buttercream treatment offers deep moisture restoration.

Customer Praise and Reviews
The brand’s success is bolstered by glowing customer feedback. One shopper who purchased the Rapunzel Hair Syrup shared their experience: “I’ve been using this for a few weeks now and to say I could not live without it is the understatement of the year. My hair feels and looks so healthy, I’ve had so many compliments and I’ve fallen back in love with my hair!”

Another customer, who bought the Lemon-Aid Syrup, credited the product with transforming their hair-wash routine: “I’ve used this for a few months now and I can’t recommend it enough. Smells great and helps cleanse the scalp. Gone from washing my hair four times a week to two.”

Meanwhile, a buyer of the Mint Condition Syrup hailed it as a “scalp saviour,” stating: “I had tried everything on the market and this is the only product that worked. You only need the smallest bit. This will last you such a long time and is so affordable. I would have paid anything for a soothed scalp.”



What’s Next for Hair Syrup?
With a rapidly growing fan base, an expanding retail presence, and valuable guidance from the Dragons, Hair Syrup is poised for even greater success. While Lucie Macleod may not have secured an investment on Dragons’ Den, the experience has provided her with the tools and direction needed to take her brand to the next level.

With its unique formulations and passionate customer base, Hair Syrup is set to continue making waves in the natural haircare industry—one syrup at a time.

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Health

GPs accept revised contract offer from the Welsh Government 

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THE BMA’s Welsh GP committee has voted to accept the revised 24/25 GMS (General Medical Services) contract offer proposed by the Welsh Government after 99% of GPs in Wales voted overwhelmingly to reject the original offer in December  

The committee was presented with a significantly improved offer from the Welsh Government in January, marking a positive turn in the contract negotiations. This was a direct response to the overwhelming contract referendum result, which saw a record number of GPs in Wales join the BMA.  

The revised offer, which includes an additional but non-recurrent £23 million practice stabilisation payment, now brings the total additional investment for the 24/25 financial year to £52.1 million. This will help GPs deliver vital services to their communities, providing greater stability to practices, patients and staff. 

 The revised offer ensures fair remuneration for all practice staff, including GP partners and salaried GPs. It realises the DDRB (doctors and dentists pay review body) recommendation of a 6% pay uplift. 

Dr Gareth Oelmann, chair of the BMA’s Welsh GP committee, stated: “As a committee, we voted unanimously to accept the Welsh Government’s revised offer on the basis that this significant uplift will provide GPs with greater stability in the immediate term given the challenging circumstances practices find themselves in. 

“We are pleased that the Welsh Government swiftly grasped the strength of feeling amongst the profession and took decisive action by providing a credible offer which we hope will provide GPs with much-needed resources to deliver vital care to patients. 

“We acknowledge that this settlement does not resolve every issue, and we have reservations about non-recurrent funding given the awareness of upcoming unavoidable costs from the start of the financial year. Nevertheless, it provides a solid foundation we can build upon in the next round of negotiations for the 25/26 contract; we have assurances from the Welsh Government that this will take place as early as possible. 

“Thank you to everyone who voted in the contract referendum and for sharing your experiences. Our collective resolve has delivered a fairer deal for general practice, and we will continue to use this mandate to improve GP services for everyone across Wales.” 

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