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Pembrokeshire County Council housing services update

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FOLLOWING the most recent Government guidance, Pembrokeshire County Council’s housing department has had to cut back on all face-to-face meetings and home visits.
Staff are still working to support tenants, those who are homeless and those who are on the Choice Homes waiting list but they have had to make changes to some of those services.
Choice Homes Allocation Scheme

• allocations under the Choice Homes Scheme have now been suspended for the time being. Instead the focus will be on working with the Housing Associations and businesses to identify, match and prepare properties for those in an emergency situation. This includes the suspension of Mutual Exchanges and Transfers.
• customers can still complete housing applications but there may be a delay in these being responded to as the Council prioritises other areas. If customers wish to discuss their housing application they should call: 01437764551 or email: [email protected]
• if customers have any information to add to their housing application, they are asked to email a picture or a scanned copy of it to: [email protected] and where possible avoid sending anything in the post.

Homelessness

Staff are available to give advice and assistance over the telephone to those who may be at risk of becoming homeless in the near future.
Demand remains high for this service and given the current circumstances and any landlords who are interested in working with the Housing Department to supply accommodation for those in an emergency situation are asked to get in touch.
Accommodation will need to be fully self-contained and furnished to include cooking and washing facilities in order for people to self-isolate where necessary. To enquire, please email: [email protected]

Emergency Legislation has been introduced which bans both social and private landlords from starting possession proceedings to evict tenants for at least the next three months.
Support has also been introduced to home owners and landlords in the form of a three-month mortgage payment holiday if they are struggling to meet payments as a result of COVID-19 outbreak.
If you are homeless and need advice, contact the duty team by emailing: [email protected] or phoning: 01437 764551 and asking for the housing advice team.

Current Tenants

The housing department will continue to provide advice and support to tenants by telephone for emergency tenancy issues only.
It is in the process of identifying tenants who may be vulnerable and in need of additional support during this time. If you are a tenant who may need additional support, please let us know so that we can link you in with the essential services that you need.
You can also access the Community Hub on: https://www.pembrokeshire.gov.uk/coronavirus-covid-19-communityinformation/i-need-some-help or call: 01437 776301
Housing staff is also asking tenants to let them know if they are in self-isolation or displaying any symptoms so that we can ensure staff safety in the event of an emergency.
Please email: [email protected] or call 01437 764551 and ask to speak to the Tenancy Management Team.

Sheltered Housing Schemes

The department has taken several measures to support and comply with the Government guidance for self-isolation and social distancing within our Sheltered Housing schemes.
• communal lounges have been closed
• tenants have been advised that they must socially isolate themselves.
• wardens are available via phone or email to support tenants and ensure they have access to food, medication and essential services
• tenants are advised to only allow essential visitors to their property (or example to deliver food, medication etc)
• always keep two metres separation from people
The Council is concerned that some residents and visitors are not adhering to the strict government guidance and would plead to keep themselves and others safe by maintaining isolation during this period.

Anyone who is a Sheltered Housing tenant, or concerned about a Sheltered Housing tenant who may need help and assistance during this time, can contact the warden for the scheme or call: 01437 764551 and ask to speak to the Housing Customer Liaison team.
Building Maintenance Service
Our Maintenance teams are working hard to make sure we can respond to emergency repairs only, which should be reported as normal. All other repairs that involve social contact have been suspended.
All customers reporting repairs are asked to inform the department if they are self-isolating or showing symptoms of the virus so that staff and customers alike can be protected
We will keep you updated in the coming weeks as we react to the evolving situation.
Paying Rent
It is important that tenants continue paying their rent where possible, either via the automated phone line on 01437 775164 or by paying online through: https://myaccount.pembrokeshire.gov.uk
If customers need advice or assistance regarding paying their rent, they can email: [email protected]
For tenants who are worried about paying their rent or who are in financial difficulty, they may be entitled to help to pay their housing costs through Universal Credit or Housing Benefit depending on their circumstances. To find out about the financial support available, go to: www.GOV.UK or for Housing Benefit and Council Tax enquiries, email: [email protected]
If customers require additional support with this, Citizens Advice are continuing to support customers online and via telephone. Local Advice line number is: 01437 806070.
Opening times are: Tuesday and Thursday: 10 am to 5 pm and Wednesday: 10 am to 5.30 pm. Further information is available at: www.pembscab.org

 

Charity

Elvis has left the building! Six rescued seals take to the open waters after rehab

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After rescued from Welsh beach – Elvis has been released into the wild

It was a little less conversation and a little more action please, for one seal this week!

Elvis – who was rescued back in September from the rocks at Porthcawl seafront – has finally left the building after spending the last few months at RSPCA West Hatch Wildlife Centre.

On Monday (February 2) Elvis (who is in fact a she) was released back into the wild alongside five other seals – named as singers and bands – Sleep Token, Wurzel, Arctic Monkey, Benson Boone, Fleetwood Mac – who have all completed a stint of rehabilitation with the RSPCA.

Affectionately named Elvis after the popular Elvis festival held in Porthcawl every September – the seal pup had been rescued by British Divers Marine Life Rescue with support from the local RNLI team. She was injured and malnourished and had also been separated from her mother.

She was taken into the care of the RSPCA and taken to RSPCA West Hatch where the charity’s wildlife rehabilitation team help the seals build up the strength they need to be fit enough to be released.

The seals are initially brought to the centre’s intensive care pens before they are moved into a pool when they gain weight and begin self-feeding.

Each seal pup rehabilitated by the RSPCA West Hatch can remain in care for a number of months and during this time the centre will be spending on average £1,400 a week on fish and veterinary care during seal season – which typically runs from September to March.

Before release, the seals are given identification tags in their hind flippers for ID purposes. The RSPCA often receives good feedback from sightings – and scientific results have revealed that seals that go on from rehabilitation to survive and thrive in the wild.

This group of seals were released from Devon which for a seal is just a short journey from where Elvis was rescued from.

Wildlife Supervisor Ryan Walker said: “It was such a wonderful moment to witness Elvis along with the other seals confidently swim out into the sea.

“Elvis progressed through rehabilitation very well. Upon her admission on 16 September, she weighed 13.6kg and completed a five-day course of antibiotics to treat wounds on her fore flippers and chin, which have since healed.

“She has spent a lot of time in one of our deeper outside pools with another seal named Dido and once she gained enough weight she was fit for release. Unfortunately we had a few storms and bad weather we had to wait to pass – but we’re delighted she is now where she belongs – along with the other seals too!

“As always their success story is down to a real team effort from the initial rescuers to all the vets, staff and volunteers at West Hatch and to the public.”

The other seals who were released alongside Elvis were:

  • Benson Boone – who was rescued from Pembrokeshire. He came into RSPCA care very lethargic and skinny.
  • Sleep Token – who came into RSPCA care after being rescued from Cornwall. He was underweight and had various wounds.
  • Arctic Monkey – was one of the first seals of the season and was rescued from Devon.
  • Wurzel – was rescued from Cornwall, and came in underweight and covered in wounds.
  • Fleetwood Mac – was rescued from Devon, was also underweight and had wounds.

Their progress and release was captured by RSPCA photographer Emma Jacobs.

She said: “I have been following Elvis’s progress and rehabilitation, so it was absolutely wonderful to witness her release into the wild.

“Our precious wildlife desperately needs our help and support. It’s been amazing to follow this group of seals as they gained strength ready for release.

“So many species of native wildlife are sadly threatened, and many have seen reductions in numbers, so it’s important for all of us to do everything we can to support wildlife to make sure every kind thrives in its natural environment.”

The RSPCA works in partnership with a number of other organisations to come to the aid of seals.

RSPCA Animal Rescue Officer Ellie West added: “We’d like to thank the RNLI and the British Divers Marine Life Rescue for bringing Elvis to safety. Partnership working is so important in helping us to reach seals and we work closely with many organisations.”

The animal welfare charity advises that if members of the public spot a seal on a beach that they observe them from a distance and do not approach them. Seals are wild animals and have a nasty bite if they feel threatened. It is also advised people keep dogs on leads on beaches that have seal colonies too.

“It’s not unusual to see a seal pup by itself, as their mothers will leave the pups alone very early on in life, feeding in the sea then returning to feed them.” said Ellie. “If you find a seal pup that looks fit and healthy and shows no signs of distress, monitor it first from a safe distance for 24 hours. 

“However, if the mother doesn’t return after 24 hours or the pup appears distressed, injured or unwell, or is on a busy public beach, our emergency line can be reached on 0300 1234 999. Please always stay at a safe distance and keep dogs well away – seals can have a very nasty bite if threatened.”

 

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Business

Tenby pub toasting 150 years at the heart of community life

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A LONG-ESTABLISHED village pub in Tenby is preparing to mark a major milestone this year, with celebrations planned to honour more than a century and a half of pulling pints and bringing people together.

The Evergreen Inn is believed to date back to the 1860s, opening its doors at a time when the railway was transforming the coastline. Local tradition says the pub first served labourers working on the nearby viaduct, offering ale and shelter to navvies who were too far from town to make the journey for refreshments.

Always a warm welcome: Mel Sanders

More than 150 years later, little has changed in spirit.

Today, the Evergreen remains firmly rooted in everyday community life, with regulars forming the backbone of trade and a steady mix of families, walkers and holidaymakers passing through its doors.

Manager Mel Sanders said the pub’s strength lies in familiarity and welcome.

“We’re very much a locals’ pub,” she explained. “Most people who come in know each other. It’s somewhere you can pop in for one drink and end up staying the evening.”

Recent years have seen a revival in fortunes, with themed nights, quizzes and live music drawing crowds back through the doors. Charity fundraising has also become a big part of the calendar, with thousands of pounds raised for health and animal welfare causes.

A popular fixture is live piano and singalong sessions hosted by a well-known regular, helping support lifeboat crews and other good causes.

The pub’s offer goes beyond the bar. Darts teams, card games and acoustic evenings fill the week, while dogs and children are equally welcome, reinforcing its reputation as a proper, old-fashioned local.

Owners Paul and Kat have also given the interior a gentle refresh, nodding to the building’s railway roots with period touches, warm wood finishes and a cosy stove for winter nights.

Despite rising costs across the trade, the Evergreen has kept prices competitive and introduced a loyalty scheme to reward those who treat it as a second home.

With anniversary events planned over the coming months, staff say the focus will be less about looking back and more about keeping the tradition alive.

After all, for generations of Tenby residents, it hasn’t just been a pub – it’s been the village’s living room.

 

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Local Government

Work begins on Tŷ Haverfordia sheltered housing and reablement centre

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CONSTRUCTION work has begun on a new sheltered housing and reablement development at the former Haverfordia House site in Haverfordwest.

Pembrokeshire County Council says the scheme will deliver twenty-six affordable apartments for residents aged fifty-five and over, alongside a twelve-bed reablement centre designed to help people regain independence after leaving hospital.

The project, known as Tŷ Haverfordia, is being built by Wynne Construction and forms part of the council’s wider plan to expand accessible housing and modernise health and social care provision across the county.

Initial works began on Monday (Jan 26) and include securing the site, installing temporary offices and welfare units, and setting up a contractor compound and parking area.

Pedestrian routes to nearby facilities, including the GP surgery and leisure centre, will remain open throughout the build.

A limited number of public parking spaces, including disabled bays, have been retained, with pay and display machines relocated to reduce disruption.

Rifleman Field impact minimised

To accommodate site facilities, a small section of Rifleman Field is being used temporarily.

The area has been fenced off and the footprint kept as small as possible. The council says any affected land will be fully restored once construction is complete.

Residents will have the chance to learn more about the plans at a community drop-in session on Thursday (Feb 19) from 5:00pm to 7:00pm at The Green Room in Haverfordwest Leisure Centre.

Housing officers and project representatives will be available to answer questions and gather feedback.

Cabinet Member for Housing, Cllr Michelle Bateman said the start of works marked an important milestone.

She said: “I am pleased that we have finally reached the stage of commencing on site and look forward to seeing the development progressing.

“We have been able to move forward after receiving much-needed Welsh Government grant assistance for both the housing and reablement elements of the scheme.
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