TRADERS, VISITORS AND RESIDENTS SAY POOR COVERAGE IS HITTING PAYMENTS, PARKING, BOOKINGS AND SAFETY

HUNDREDS of residents, traders and visitors have responded to a public appeal for evidence about poor mobile phone signal in Tenby, with complaints now running to more than 500 comments.

The appeal was posted by Around Tenby as part of work with Tenby Chamber of Trade & Tourism, which is gathering evidence to take directly to mobile networks in a bid to secure improvements before the summer season.

People were asked to list their network, the worst-affected areas, and how poor signal was affecting them.

The responses paint a picture of widespread problems across EE, O2, Vodafone, Three, Tesco Mobile, Giffgaff, Sky Mobile, Lebara, ID Mobile, Lyca, Talk Mobile and other providers.

Complaints cover Tenby town centre, the High Street, the harbour, North Beach, South Beach, the Esplanade, The Green, Frog Street, the multi-storey car park, Sainsbury’s car park, Kiln Park, Penally, New Hedges, Lydstep, Manorbier and Saundersfoot.

‘Better signal on Caldey’

One commenter, Elizabeth Perrella, summed up the frustration, writing: “We had a better signal on Caldey than we do in Tenby!”

Others said the lack of coverage was the only downside to an otherwise beautiful town.

One EE user said: “Can’t pay with my phone in places. It’s the only downside to this beautiful place.”

Another resident, who uses Vodafone, said they live in Tenby and had “not had a signal for months now”.

Several people said the issue becomes significantly worse during busy periods, when visitor numbers rise sharply.

David Walters, an EE customer, said: “EE works in the winter but appears network can’t cope in the summer.”

Another commenter said their phone showed two or three bars, but calls and texts still failed when the town was busy because the mast appeared to be over capacity.

Businesses affected

Many of the comments raised concerns about the effect on businesses, especially those relying on phone calls, card payments, online bookings and mobile payment terminals.

One business owner said poor signal was causing lost sales because customers could not call someone to discuss a purchase.

Karen Ward wrote: “Really bad for business, if a customer needed to call someone regarding a sale and can’t get signal we lose a sale, this unfortunately happens often.”

Debz Jones, who uses Vodafone, said she was “losing lots of direct bookings because no one can get hold of us”.

Rhys Jones, an O2 user, said the problem was making it difficult to run a business, adding: “Can’t run a business to take calls for job enquiries or take payments.”

Road Runners Kilgetty said unstable signal was costing taxi work and making card payments difficult, adding: “NASA can talk to people going to the moon and we can’t talk to people from one village to another.”

Parking and EV charging problems

One of the strongest themes in the comments was the difficulty of using parking apps in Tenby’s car parks.

Several people said they had been unable to pay for parking using mobile apps because there was no signal in or around the multi-storey car park, Sainsbury’s car park and North Beach.

Paul Villa, an EE customer, said he could not get a signal in the multi-storey car park to pay, adding that he had to walk “a long way outside” and still struggled to load the app.

Mark Goodridge said there was “zero O2 reception” in the multi-storey where motorists are expected to use an app.

Others said poor signal was affecting electric vehicle charging, with drivers unable to access apps needed to start or pay for charging sessions.

Alison Lydia Sinclair wrote that Pembrokeshire car parks needed card machines, adding: “Remote payment is usually impossible because of the signal problems.”

Health and safety concerns

Some commenters said the problem was more than an inconvenience and could become a safety issue.

Mike Bennett, who works from the ambulance station at the Salterns, said the outage was now affecting “some elements of ambulance operations”.

Kate Thomas said she was on the beach when an ambulance was needed and the group struggled to get through and hear instructions from the call handler.

Another commenter said her brother, who is on dialysis and diabetic, lives in Tenby and would struggle to contact anyone in a medical emergency because of the lack of signal.

Parents also raised concerns about being unable to contact children when they are in town, while visitors said they had struggled to use maps, book taxis, contact family, or make arrangements after splitting up from groups.

Tourism impact

Several visitors said the lack of signal made their stay more difficult.

One holidaymaker said they had no signal with Tesco Mobile anywhere in Tenby over the weekend.

Another Vodafone user said they had paid extra for WiFi on an upcoming trip, only for it to be cancelled because of the wider connectivity problems, warning that the issue could affect whether people choose to visit.

Remote workers and caravan owners also said the poor signal was limiting how often they could stay in the area.

Carl Singleton, an EE customer with a caravan near Lydstep, said he was self-employed and used Teams daily, but the signal was not strong enough to work from his caravan. He said the poor mobile network was preventing him from spending more time in Pembrokeshire.

Kathryn South, another EE user with a van near Lydstep, said she could use it more often if she could work from home there, but the internet was “non-existent”.

Mast removal concerns

A number of commenters linked the deterioration in signal to the removal of a mast earlier this year.

Margaret Wales wrote that the mast opposite the cemetery had been shared by all networks and claimed its removal in January was why the signal was now “terrible all over Tenby”.

She said: “You can’t get signal without a mast. Until the networks rebuild it, things won’t change. That’s where the effort needs to be focussed. Rebuild the mast, restore the signal.”

Other users said they had been told by their providers that a mast had been removed or that a site was affected by a rent dispute.

The Herald has not independently verified those claims, but they echo concerns raised by Mid and South Pembrokeshire MP Henry Tufnell in a letter to BT Group.

MP demands answers

Mr Tufnell has written to BT Group asking for an update on the proposed EE mobile base station at Petals Plant Nursery, Strawberry Lane, Penally.

Pembrokeshire County Council has granted planning permission for a new 20-metre 4G telecommunications mast at the site.

In his letter, Mr Tufnell said constituents had also advised him that the telecommunications mast at Slippery Back Lane, Tenby, had been removed but had not yet been replaced.

He said this had reportedly left the Tenby area with very limited mobile phone signal, causing concern for residents and businesses.

Posting online, Mr Tufnell said: “Tenby deserves better phone signal.

“The lack of coverage is failing our residents, local businesses, and tourists. I have taken your concerns directly to EE and BT.

“With summer fast approaching, we need urgent answers and a clear timetable for improvements.”

Call for evidence

Around Tenby said the information being gathered would be pulled together and taken directly to the networks.

The post said: “Right now, poor signal isn’t just frustrating, it’s affecting local businesses, card payments, bookings, and the experience visitors have when they come here.

“The more responses we get, the stronger our case becomes.”

With Tenby preparing for another busy summer season, the scale of the response suggests mobile coverage has become one of the town’s most pressing practical problems.

For residents, it affects daily life. For businesses, it risks lost income. For visitors, it affects payments, parking, maps and bookings. And for some, the concern is now about safety.

Network providers will now face growing pressure to explain what has gone wrong, what temporary measures can be put in place, and when Tenby can expect reliable mobile coverage.

CATHY BEATON has been appointed as the new Lifeboat Operations Manager at Fishguard RNLI, taking on the most senior operational volunteer role at the station.

Mrs Beaton, who joined the station management team in August 2024 as a volunteer Launch Authority, succeeds long-serving volunteer Chris Williams following his retirement.

The role of Lifeboat Operations Manager involves leading the station’s operations team, supporting volunteers, ensuring regular communication across the station, and keeping the lifeboat and its equipment in a constant state of readiness.

The post also includes close liaison with local emergency services and representing the RNLI in operational matters.

Working with other RNLI personnel, the Lifeboat Operations Manager helps ensure that volunteers and staff meet the requirements of the RNLI Operational Competency Framework, which is designed to keep crews safe when they go to sea.

Mrs Beaton brings considerable experience in people management and dealing with difficult situations, having worked for 40 years in nursing with the NHS.

She said: “Throughout those years I was committed to giving the best service possible to my patients and to the teams with whom I worked. I will do the same in this role.

“I love being part of the RNLI team. I see the Lifeboat Operations Manager role as a way in which I can be more involved with the charity, which I am very happy to do, and I look forward to working more closely with the highly committed and highly skilled team at the station.”

Fishguard RNLI said it was delighted that Mrs Beaton had taken up the role, adding that during her time with the station she had shown the charity’s core values of being trustworthy, courageous, selfless and dependable.

A station spokesperson said: “We look forward to this new chapter in the station’s history under Cathy’s leadership.”

Photo caption: New role: Cathy Beaton has been appointed volunteer Lifeboat Operations Manager at Fishguard RNLI (Pic: RNLI/Gemma Gill).

SEVEN local volunteers will be honoured at this year’s Eisteddfod yr Urdd Ynys Môn in recognition of their long-standing service to the Urdd movement.

The festival returns to Anglesey for the first time since 2004 and will be held at the Anglesey Showground from Saturday, May 23 to Friday, May 29.

For the first time in its history, Eisteddfod yr Urdd will run as a seven-day festival.

The Honorary Presidents for 2026 are Alwen Jones, of Amlwch; Ann Peters Jones, of Holyhead; Derek Evans, of Llannerch-y-medd; Edward Morus Jones, of Llangristiolus; Grês Pritchard, of Llannerch-y-medd; Helen Evans, of Talwrn; and Rhian Lloyd Jones, of Bodffordd.

Each year, the Urdd works with the local executive committee to select its Honorary Presidents, recognising people who have made a significant contribution to the organisation and to Welsh youth culture.

Llio Maddocks, Director of the Arts at Urdd Gobaith Cymru, said: “The seven individuals honoured this year have dedicated years of support to the Urdd.

“Volunteers play a vital role in the work of the Urdd, and we look forward to recognising the commitment and contributions of all seven individuals at a special ceremony during the Eisteddfod on Sunday, May 24.”

Long service to the Urdd

Alwen Jones, originally from Amlwch, has been involved with the Urdd since her school days at Ysgol Syr Thomas Jones.

She competed successfully when the Urdd came to Menai Bridge in 1976, winning the public speaking competition, coming second in the Chair competition and third in the Literature Medal.

After studying education at Trinity College, Carmarthen, she returned to Anglesey and became involved with Aelwyd yr Ynys, coaching young people and writing lyrics for action songs.

She went on to serve as regional secretary for 25 years, helping organise county eisteddfodau, and was secretary of the executive committee when the Urdd National Eisteddfod was last held on Anglesey in 2004.

Ann Peters Jones, of Holyhead, is a musician, teacher and accompanist who has supported young performers for more than forty years.

Educated at Valley Primary School, Holyhead High School, Wrexham Cartrefle College and the Royal Scottish Academy, she began her teaching career at Llanfawr School in Holyhead before spending fifteen years as Head of Music at Ysgol Gyfun Llangefni.

She now works as a freelance musician, with the Gwynedd and Anglesey Music Service and the dementia charity Forget Me Not. Four songs she co-wrote with Delyth Wyn Jones are included in this year’s Urdd festival competitions.

Derek Evans, of Llannerch-y-medd, began teaching at Ysgol Rhoscolyn in 1978 and joined the local Urdd committee in the same year.

He later became deputy headteacher at Ysgol Gwalchmai and headteacher of Ysgol Llanddeusant, where he encouraged children from rural Anglesey to compete in Urdd eisteddfodau and attend camps at Glan-llyn and Llangrannog.

In 2004, he chaired the executive committee for the Urdd National Eisteddfod on Anglesey. He remains chair of the Anglesey Regional Committee and is also vice-chair of this year’s executive committee.

Decades of dedication

Edward Morus Jones, of Llangristiolus, joined the Urdd nearly 75 years ago after growing up in Llanuwchllyn, the home village of Urdd founder Sir Ifan ab Owen Edwards.

Over the years, he has served as President of the Day at the Urdd National Eisteddfod in Swansea in 1971, vice-president of the organisation during the 1970s, and a member of the Urdd Council for more than 25 years.

He also led the humanitarian panel responsible for the Peace and Goodwill Message, coached and adjudicated locally and nationally, and helped bring the Urdd Eisteddfod to Anglesey in 2004.

Grês Pritchard, of Llannerch-y-medd, is widely known as an accompanist, teacher, coach and conductor.

She received the Green Robe of the Gorsedd in 1960 and the White Robe in 2006, and was awarded an MBE in 2010.

She was accompanist to Côr Meibion y Traeth for 46 years and has helped generations of children through school and Urdd competitions, including pupils at Amlwch, Penysarn, Ysgol Gymraeg Morswyn and other primary schools.

Helen Evans, of Talwrn, joined the Urdd in the early 1960s and later became a teacher.

She was responsible for Urdd activities at Ysgol Gyfun Llangefni for more than thirty years and played a key role in Cylch Cefni Committee and the Anglesey Regional Committee.

For a period, she also served as secretary of the Anglesey Primary and Secondary Regional Eisteddfodau. During the 1980s, she helped re-establish the Aelwyd in Talwrn.

Rhian Lloyd Jones, of Bodffordd, originally from Meirionnydd, developed her love of singing and competition through the Urdd in Corwen, Ysgol y Berwyn and Ysgol y Gader.

After training at the Normal College in Bangor, she moved to Anglesey for her first teaching post at Ysgol Llanfachraeth, where she began coaching children to sing individually and in groups.

She continued that work at Ysgol Rhosneigr and Ysgol Llanddeusant, helped bring success to Bodffordd’s Urdd branch, and remains an accompanist at Urdd eisteddfodau across Anglesey as well as for Côr Meibion Goronwy.