News
Council in email data protection blunder
A ‘HUMAN ERROR’ is being blamed for a recent data protection blunder at Pembrokeshire County Council after an email which contained contact details for 70 businesses was sent out on Friday (Oct 15).
The email, which was sent from the Trade Waste team at the Council, was sent to businesses who have trade waste agreements with the council informing them that their trade waste would cease due to them not returning their agreements.
The content of the email was intended to be read by the recipient only, however due to a human error instead of the businesses being added through the Blind Copy function – meaning no recipient can see who else is in the email thread – they were sent in the copy function – meaning all 70 businesses could see each other’s personal email addresses.
Not only were email addresses shared, it also tells all 70 recipients that they have each failed to return their waste agreement and that their contracts will be ceased.
The Herald was contacted by a number of businesses who expressed their disappointment at the council for their lack of privacy for account holders.
One local business owner, who wishes to remain anonymous said: “I am deeply concerned that the council have shared my personal information with 69 other businesses.
“Not only does the sharing of my email address make it possible to be identified personally, and as a business, but it also informs others that I no longer have a trade waste agreement with the Council.
“As a business owner we have extremely strict data protection rules that we must adhere to for both staff and customers and I would expect an organisation such as a council to have more stringent policies in place to avoid this.
“This is wholly unacceptable and I have made my feelings very clear through a formal complaint.”
An email was later sent to all recipients to apologise for the incident and ask for the email to be irretrievably deleted.
The council has said despite employees having to sign up to a data protection policy on start of employment and regular training is given – this mistake was down to ‘human error’.
A small data protection team has been set up to deal with the incident and they have assured this newspaper that remedial action will be taken to ensure this does not happen again.
A Pembrokeshire County Council spokesperson said: “On 15 October 2021, an e-mail was sent to 70 email addresses informing them that they had not returned their trade waste agreements to the trade waste team and as a result collections of their trade waste would cease.
“As a result of human error, the email contacts were not blind copied and all recipients were therefore made aware of each other’s email addresses.
“As soon as this error was identified, this was reported to the Data Protection team and a follow up email was sent to all affected parties apologising and asking for the email to be irretrievably deleted.
“This incident will be logged and followed up by the Data Protection Team with remedial actions recommended to help ensure this does not happen again.
“Pembrokeshire County Council endeavours to meet the highest standards when collecting and using personal data.
“A Data Protection Policy is in place which all employees have to sign up to on commencement of their employment and regular training is provided.
“A small dedicated Data Protection Team is in place to offer advice and assistance with monitoring compliance.”
Health
Phone calls to reduce GP visits for 42% of patients this winter
NEW research from the Royal Voluntary Service has shown that a simple phone call could significantly impact well-being, reducing GP visits by 42% among patients who receive regular telephone support.
The charity urges those feeling isolated this winter, particularly the elderly, to use telephone support services as a way to improve health and free up GP appointments, potentially reducing waiting times. It is estimated that if people experiencing loneliness in later life reduced their GP visits by just one appointment a year, this could free up 588,000 appointments annually.
As winter approaches, the Royal Voluntary Service reports that isolation can sharply increase, especially for adults over 75, with nearly half (47%) of people in this age group feeling lonelier in the colder months. Among those who live alone, one in six say they feel forgotten during winter, and 20% report having no one to turn to for emotional support.
In addition to loneliness, older generations face several winter worries, including increased heating costs, cited by 55% of respondents, and reduced ability to go out, which 29% said they dreaded as winter sets in.
To address these challenges, Royal Voluntary Service has launched the Stay Safe, Warm and Well campaign in partnership with Yakult. The campaign provides a guide for practical and emotional winter preparation, encouraging sign-ups for telephone support services and offering access to the Virtual Village Hall online community for events and activities. Practical advice on money-saving and energy-saving tips is also available through the guide.
Royal Voluntary Service Ambassador Elaine Paige, who has herself made support calls for the charity, described the positive impact these calls can have. “A warm, friendly phone call can transform someone’s day. Some conversations leave you smiling long after the call ends—something we could all use, especially in winter. For those facing the season alone, there are amazing people ready to remind you that you’re not alone,” she said.
The charity’s support services match volunteers with individuals across the UK for friendly chats, reducing isolation and boosting mental health. Catherine Johnstone CBE, Chief Executive of Royal Voluntary Service, said: “The feedback that conversations with volunteers are helping people to visit their GP less is testament to the value of connection.”
Yakult Marketing Manager Reshma Patel added: “Our research with Royal Voluntary Service shows that one in four adults over 75 feel they’d benefit from practical and emotional support over winter. We are committed to helping people access the Stay Safe, Warm and Well guide to support their overall well-being.”
Crime
Welsh shop workers face ‘surge in shoplifting linked violence and abuse’ says union
A NEW survey by retail trade union Usdaw has revealed disturbing figures on the abuse, threats, and violence endured by Welsh shop workers, with incidents increasingly linked to shoplifting. Released during Respect for Shop Workers Week, which runs from November 11 to 17, the statistics highlight a troubling trend that is impacting thousands of retail employees.
Usdaw’s survey, based on responses from over 4,000 retail staff, shows that in the past year:
- 69% experienced verbal abuse.
- 45% were threatened by customers.
- 17% were assaulted.
Usdaw General Secretary Paddy Lillis commented on the findings, saying: “Shop workers deserve far more respect than they receive. These reports from Welsh retail staff make grim reading. It is shocking to see over two-thirds of our members subjected to abuse, threats, and violence. Seven in ten of these incidents are related to theft, much of it tied to addiction and organised crime.”
Usdaw’s survey suggests that shoplifting is increasingly becoming a flashpoint for violence. Many shop workers report encountering hardened criminals who appear to steal goods “to order” or to fund addictions. According to the union, incidents are on the rise across Wales, with police-reported shoplifting up by 33% in the past year.
Usdaw member testimonies paint a vivid picture of the dangers faced on the shop floor:
- One respondent described being “spat at, pushed against a wall, punched, and threatened with a knife.”
- Another reported that, after refusing to sell alcohol, they were told to “F**k off” and threatened with a beating by a group of five.
- Others spoke of being punched, spat on, and verbally abused, with threats that often left lasting emotional scars.
New measures on the horizon
Usdaw has been calling for greater legal protection for retail workers for years, and it appears these calls are finally being heard. The recent Crime and Policing Bill, announced in the King’s Speech, proposes to:
- End the £200 threshold for prosecuting shoplifters, which has been a source of frustration for retailers.
- Introduce town centre banning orders for repeat offenders.
- Allocate funding for tackling organised shoplifting and increase police presence in shopping areas.
“We welcome these new measures and hope they will provide much-needed protection,” said Mr. Lillis. “After 14 years of neglect under successive Tory governments, we are encouraged by the steps the new Labour government is taking to address the retail crime epidemic.”
As Christmas approaches—a time when retail crime tends to peak—Usdaw is urging the public to “respect shop workers” and remain calm as stores become busier.
Usdaw, which represents around 360,000 members, primarily in retail, launched its Freedom From Fear Campaign to tackle the growing issue of violence against shop workers. The final results of the 2024 survey are expected in March 2025.
Charity
Milford Haven RNLI celebrates heartfelt donation from Neyland Ladies Choir
MILFORD HAVEN RNLI Fundraising Group received a generous donation of over £1,000 from Neyland Ladies Choir this October, marking a touching tribute to Mrs. Dorothy Beckett, one of the RNLI’s longest-standing supporters.
The Neyland Ladies Choir held a special concert at St. Mary’s Church on Waterloo Road, Hakin, to celebrate Dorothy Beckett’s 90th birthday. A lifelong supporter of the Royal National Lifeboat Institution (RNLI), Dorothy has played a crucial role in lifeboat fundraising in the Milford Haven area, dating back to the 1970s. She was instrumental in establishing the Hakin Point RNLI fundraising group, which has raised over £500,000 to support the RNLI’s lifesaving work.
The concert’s proceeds were presented in a moving ceremony at Bethesda Baptist Church in Neyland. Accepting the donation on behalf of the RNLI were Steve Lewis, Chairman of the fundraising group, and Thomas Kehoe, Deputy Coxswain of the Angle Lifeboat.
Adding to the evening’s celebrations, Alice Coleman, RNLI Community Manager, presented Dorothy with the Long Service Medal, recognizing her fifty years of dedication to the institution. This award, given by the RNLI, honors Dorothy’s unwavering commitment to saving lives at sea.
“Thank you, Neyland Ladies Choir and Dorothy Beckett,” said the RNLI in a heartfelt message to the community. “Your support and dedication mean the world to us.”
The Milford Haven RNLI Fundraising Group encourages supporters to share and spread the word, hoping that Dorothy’s legacy inspires continued community support.
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