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Council in email data protection blunder

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A ‘HUMAN ERROR’ is being blamed for a recent data protection blunder at Pembrokeshire County Council after an email which contained contact details for 70 businesses was sent out on Friday (Oct 15).

The email, which was sent from the Trade Waste team at the Council, was sent to businesses who have trade waste agreements with the council informing them that their trade waste would cease due to them not returning their agreements.

The content of the email was intended to be read by the recipient only, however due to a human error instead of the businesses being added through the Blind Copy function – meaning no recipient can see who else is in the email thread – they were sent in the copy function – meaning all 70 businesses could see each other’s personal email addresses.

Not only were email addresses shared, it also tells all 70 recipients that they have each failed to return their waste agreement and that their contracts will be ceased.

The Herald was contacted by a number of businesses who expressed their disappointment at the council for their lack of privacy for account holders.

One local business owner, who wishes to remain anonymous said: “I am deeply concerned that the council have shared my personal information with 69 other businesses. 

“Not only does the sharing of my email address make it possible to be identified personally, and as a business, but it also informs others that I no longer have a trade waste agreement with the Council.

“As a business owner we have extremely strict data protection rules that we must adhere to for both staff and customers and I would expect an organisation such as a council to have more stringent policies in place to avoid this.

“This is wholly unacceptable and I have made my feelings very clear through a formal complaint.”

An email was later sent to all recipients to apologise for the incident and ask for the email to be irretrievably deleted.

The council has said despite employees having to sign up to a data protection policy on start of employment and regular training is given – this mistake was down to ‘human error’.

A small data protection team has been set up to deal with the incident and they have assured this newspaper that remedial action will be taken to ensure this does not happen again.

A Pembrokeshire County Council spokesperson said: “On 15 October 2021, an e-mail was sent to 70 email addresses informing them that they had not returned their trade waste agreements to the trade waste team and as a result collections of their trade waste would cease. 

“As a result of human error, the email contacts were not blind copied and all recipients were therefore made aware of each other’s email addresses. 

“As soon as this error was identified, this was reported to the Data Protection team and a follow up email was sent to all affected parties apologising and asking for the email to be irretrievably deleted.

“This incident will be logged and followed up by the Data Protection Team with remedial actions recommended to help ensure this does not happen again. 

“Pembrokeshire County Council endeavours to meet the highest standards when collecting and using personal data. 

“A Data Protection Policy is in place which all employees have to sign up to on commencement of their employment and regular training is provided. 

“A small dedicated Data Protection Team is in place to offer advice and assistance with monitoring compliance.”

Crime

Mother admits to killing seven-year-old son in Haverfordwest

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A mother has admitted to the manslaughter of her seven-year-old son at their home in Haverfordwest, citing diminished responsibility.

Papaipit Linse, 43, appeared at Swansea Crown Court on Friday (Nov 22), where she denied murder but pleaded guilty to manslaughter in connection with the death of her son, Louis Linse. Prosecutor Caroline Rees KC confirmed the manslaughter plea would be accepted, stating it “did not come as a surprise” to the prosecution.

The incident occurred on 10 January when police were called to a property on Upper Market Street. Louis was rushed to Withybush General Hospital but tragically died shortly afterwards.

During the hearing, Linse, who spoke only to confirm her name and enter her pleas, was informed that she would be sentenced on 13 December. Judge Paul Thomas KC described the case as “clearly a very sensitive as well as a very tragic case.”

The court was told that Linse is currently receiving treatment at the Caswell Clinic, a mental health facility in Bridgend. Psychiatric evidence is expected to be presented during the sentencing hearing to provide further insight into the circumstances surrounding the case.

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Community

Council warns of icy conditions as temperatures drop

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ROAD users in Pembrokeshire are being urged to exercise caution tonight as temperatures are forecast to dip below freezing.

Pembrokeshire County Council has announced that road surface temperatures could reach as low as -2°C, with the possibility of sleet or snow on higher ground. In response, precautionary salting of the county’s primary routes will be carried out this evening and overnight.

A spokesperson for the council said: “Road users are advised to take care if travelling on untreated roads.”

Motorists are reminded to plan ahead and drive carefully, particularly in areas that may not have been treated.

Stay tuned to The Herald for updates on road conditions and weather warnings.

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Community

Stallholders wanted for Milford Haven Christmas Market

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MILFORD HAVEN BUSINESS CIRCLE is calling for stallholders to join the town’s festive Christmas Market, set to bring holiday cheer on Friday, December 6, and Saturday, December 7, 2024.

The market will take place at the Lower Charles Street Car Park, promising a vibrant mix of stalls and attractions. Organizers are seeking a variety of vendors, including those offering gifts, children’s toys and games, food, cakes, flowers, and more.

There’s also an open invitation for someone with small children’s rides to add to the festive fun. A highlight of the event will be the Grinch’s Grotto, offering an entertaining twist to this year’s celebrations.

If you’re interested in having a stall, contact the Milford Haven Business Circle via email at [email protected] for more information.

Mark your calendars and join the excitement as Milford Haven celebrates the season in style!

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