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Welsh Water confirms extra support for vulnerable customers

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The company already helps over 130,000 customers to pay their bills

WELSH WATER is encouraging customers who are struggling to pay their water bills to contact the company to discuss what support may be available to them.

The company already helps over 130,000 customers to pay their bills.  

It offers a range of financial support to those who need it most and this has become more important due to the increasing cost of living and the ongoing impact of the Covid-19 pandemic.

The company has confirmed that most of its household customers will see an increase in their typical water and wastewater bills of between 3.8% and 6.6% from next April.  

This is due to the significant increase in the rate of inflation, in particular the rising costs of power, chemicals and the materials needed to produce drinking water and treat wastewater.  

The “Average household bill” will increase by 0.1%, however, this figure includes social tariffs which are heavily discounted and therefore different to the typical increase most customers will see.

Dŵr Cymru Welsh Water is the only not-for-profit water company in England and Wales, and supplies services to over 3 million people in Wales and some adjoining parts of Herefordshire and Deeside.

The company’s not for profit model has made it possible to earmark £12.4 million in 2022/23 to help up to 54,000 additional eligible customers.

Welsh Water is urging customers who may be facing difficulties to contact the company as soon as possible.

This will allow customers to discuss the range of available options including flexible payment schemes or installing a water meter which would benefit households as they reduce their use of water.

Welsh Water’s Chief Financial Officer, Mike Davis, said:  “The cost of many supplies which are essential to our business has increased significantly over the past 12 months.

“Such increases are being witnessed across all sectors and we are not immune to these pressures. However, we’re working as hard as we can to limit the impact on our customers and keep increases as low as possible.

“This is why we are making support available for an extra 54,000 vulnerable customers, in addition to the 130,000 who already benefit from the different ways we help customers to pay their bills.

“We would encourage all customers who are struggling to make ends meet at this difficult time to contact us to see what support we can provide.

“We also ask all customers to think about their water usage and to contact us if they believe that they could benefit from being on a water meter.

“We install these meters free of charge and have a calculator on our website to help customers understand what their bills could be if they switched to a meter.

“Whilst they can also be removed without charge within two years, they often help some customers to manage their water usage and potentially save money, while also saving water and protecting the environment.”

Rhodri Williams, Wales Chair for the Consumer Council for Water (CCW), said:  “Households are facing a wave of rising living costs so it’s vital that customers ask for help now so they can access any untapped support from Dŵr Cymru Welsh Water.

“Some households can potentially save hundreds of pounds by switching to a water meter, while others on a low income may be eligible for significantly reduced bills. Simple steps to reduce our hot water use can also take some of the heat out of rising energy costs.”

Business

Finalists announced for Monday’s Welsh Apprentice Butcher of the Year final

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TWO talented Welsh apprentice butchers will be looking to prove they are a cut above the rest in the final of the country’s top competition next week.

The Welsh Apprentice Butcher of the Year final takes places on the first day of the three-day Welsh International Culinary Championships (WICC) at the International Convention Centre Wales (ICC Wales), Newport on Monday.

Competing for the coveted title will be Kieran Thomas, who works for Albert Rees Ltd, Carmarthen Market and Ollie Holden-Davies, who works for Neil Powell Butchers, Hay-on-Wye.

Sponsored by the Culinary Association of Wales (CAW) and Cambrian Training Company, the competition is open to Welsh butchery apprentices employed or studying for a qualification in Wales.

The finalists will have 30 minutes to cut a whole Welsh Lamb carcass into primal joints and then one hour and 40 minutes to create a visually exciting display of products showcasing their skills and creativity. All products must be clearly labelled and accompanied by cooking instructions.

The butchers must create a minimum of two lamb products identical in appearance, size and weight. They will be judged on their appearance, the meat display, creativity, skills, wastage, food safety and health and safety.

The winner will be announced at the WICC awards dinner on the evening of Wednesday, January 22 at ICC Wales.

The final and all three days of the WICC, which runs from January 20-22, are open free of charge to the public and hospitality trade.

The competition could be a stepping stone to the Craft Butchery Team Wales, which has included five former Welsh Butcher of the Year or Welsh Young Butcher of the Year winners – captain Peter Rushforth, Matthew Edwards, Tomi Jones, Dan Allen-Raftery and Craig Holly.

Arwyn Watkins, OBE, CAW president and Cambrian Training Company’s executive chairman, said: “The Welsh Apprentice Butcher of the Year competition is a great opportunity for apprentice butchers to put their skills to the test in front of an audience.

“It’s a huge honour to be named the best in Wales at your chosen vocation and people attending the WICC will have a chance to watch highly skilled apprentice butchers demonstrating their talent and meat display techniques.”

Organised by the CAW, the 2025 WICC also hosts a wide range of competitions over three days, including the Welsh National, Junior and Vegan Chef of the Year finals and the Skills Competition Wales hospitality competitions.

Picture caption:

Last year’s Welsh Craft Butcher of the Year champion Philip Tucker from Mumbles at work in the final.

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Business

José Peralta Appointed New CEO of Hybu Cig Cymru – Meat Promotion Wales

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AFTER an extensive recruitment process, José Peralta has been named the new Chief Executive of Hybu Cig Cymru – Meat Promotion Wales (HCC), the red meat levy body.

José brings over 25 years of experience in the UK meat industry, having held senior leadership roles across several prominent companies. Notably, he served as Managing Director of the UK’s second-largest red meat business under the ownership of Grampian Country Food Group, Vion, and 2 Sisters Food Group. During his tenure, the organisation achieved annual sales exceeding £500 million, employed over 3,000 staff, and operated six processing plants across the UK, making it a significant seller of Welsh beef and lamb domestically and internationally until 2016.

Following this, José became Managing Director of Tulip Food Company, overseeing eight processing sites and generating over £500 million in annual sales of pork-based products. Most recently, he served as Chief Operating Officer of Pembrokeshire-based Puffin Produce, where he spearheaded initiatives such as the development of the Pembrokeshire Creamery milk bottling plant.

HCC Chair Welcomes New Leadership

Commenting on the appointment, HCC Chair Catherine Smith said: “The Hybu Cig Cymru Board is delighted to welcome José Peralta as our new Chief Executive. His exceptional leadership skills and extensive experience in the red meat industry make him the ideal candidate to guide HCC into its next phase of development within an evolving and dynamic sector.

“This is an exciting time for HCC as we continue to grow and strengthen our renowned brands, PGI Welsh Lamb and Welsh Beef. With the finalisation of our current five-year business plan and the shaping of our strategic vision for 2026 and beyond, our focus is on creating a roadmap that supports the sustainable growth of the industry as a vital part of the Welsh agri-food economy.

“We also extend our heartfelt thanks to Heather Anstey-Myers, who has served as Interim Chief Executive over the past year, for her dedication and hard work.”

Government Endorsement

Huw Irranca-Davies, Deputy First Minister with responsibility for Climate Change and Rural Affairs, praised the appointment: “I am pleased that José Peralta is taking on this important role. His extensive track record in the red meat industry will be invaluable in advancing the organisation and ensuring it delivers the best outcomes for levy payers and the broader agri-food sector. Hybu Cig Cymru plays a crucial role in working with the Welsh Government and stakeholders to secure a sustainable future for farmers across Wales.”

CEO’s Vision for the Future

José Peralta expressed enthusiasm for his new role, stating: “I am honoured to join Hybu Cig Cymru and look forward to collaborating with the HCC team to champion the development and promotion of the Welsh red meat industry on behalf of our levy payers.

“Over the coming weeks and months, I will engage with levy payers and industry partners to identify opportunities for collaboration and partnership, ensuring maximum returns for both levy payers and the wider industry.”

José Peralta is set to assume his position on 20 January 2025.

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Business

Ferry update: Holyhead reopens, Pembroke Dock ferry returns to normal

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THE PEMBROKE DOCK Ferry Terminal, owned and operated by the Port of Milford Haven, has experienced a surge in activity in recent weeks. This was due to freight traffic being temporarily diverted to ports across the south-west following the closure of Holyhead Port.

The Port of Milford Haven is pleased to confirm that with the re-opening of Holyhead Port tomorrow, normal service will resume at Pembroke Dock Ferry Terminal. Irish Ferries will operate its usual twice-daily sailings to Rosslare, with the Isle of Innisfree scheduled to depart at 2:45am and 2:45pm.

A spokesperson said: “We would like to thank the community of Pembroke Dock for their understanding during this period of increased traffic through the town.”

Freight operators and passengers are encouraged to check the Irish Ferries website for up-to-date timetables and booking information.

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