News
Renewed urgency needed to bolster financial support for struggling water customers

EFFORTS to bolster financial support for households in Wales struggling to afford their water bill must succeed amid growing pressure on customers’ finances, the Consumer Council for Water has said.
CCW has called for renewed urgency in putting in place a new universal water affordability scheme to provide fair, consistent and sustainable financial help for the 1.5 million households across Wales and England living in water poverty.
It comes as the water consumer watchdog’s annual Water Matters report reveals a steep rise among the unemployed, students and disabled customers, who say their water bill is unaffordable.
Just over a third of bill payers in Wales (36%) who took part in the survey said their finances had got worse during the past year, as the cost of living crisis continues to deepen and with the prospect of further inflation-busting energy bill rises looming this autumn.
CCW has been working with water companies in Wales as part of its independent review of water affordability to bring immediate relief to struggling households through a raft of changes. These include improving the promotion of and access to existing water company assistance schemes.
However, CCW continues to campaign for the introduction of a new universal water affordability scheme that would provide fair and consistent support for low-income households. The scheme would replace existing individual water company social tariffs, which remain hampered by funding constraints and variations in eligibility criteria.
Rhodri Williams, Wales Chair of CCW – the voice for water consumers, said: “Soaring living costs are putting an intolerable strain on some of the most vulnerable households in Wales and we’re determined to ensure water bills don’t add to people’s worries.”
“Water companies in Wales are already doing a huge amount to support those in crisis but we must seize the opportunity to introduce a new water affordability scheme that will provide meaningful and sustainable support for those that need it most.”
The Welsh and UK governments established a development group to explore the proposal of a new water affordability scheme. New legislation would be needed to implement the changes but CCW wants to see the scheme launched no later than April 2025.
CCW’s latest survey findings show about 1 in 8 households in Wales currently consider their water bill to be unaffordable. That rises to around 1 in 5 among the unemployed, students and households with a disabled occupant.
The report also shines a light on the wider views of customers about the services they receive from their water company.
It found that overall satisfaction with water services in Wales remains very high at 93 per cent, while 86 per cent of households were satisfied with their sewerage service.
Fewer customers than the previous year felt what they were being charged by their water company was fair – slipping from 72 per cent to 62 per cent. However this could be a reflection of the wider financial pressures customers are experiencing due to the cost of living crisis.
News
Mum’s plea for Pembrokeshire sanctuary memorial approved

A WEST WALES mother’s poignant call for a permanent Pembrokeshire memorial – and sanctuary – in memory of her late daughter has been backed by county planners.
In an application before Pembrokeshire County Council, Emma Thomas, of Ammanford, sought permission for the extension of a forestry track to enable the planting of woodland along with a memorial pond to her late daughter Mia Haf Sahara Thomas Jones at a field off Brynheulog, near Llangolman.

A personal statement by Emma accompanying the application said: “My name is Emma Thomas, and I am setting up the Mia Sahara Sanctuary in memory of my beautiful daughter, Mia, who tragically and unexpectedly passed away at the young age of 16, on April 19, 2023.
“Mia was a very passionate young lady, and throughout her life enjoyed being in the natural environment absorbing everything it had to offer.
“As Mia’s mother, I must do something positive out of something so, so negative.
“As Mia was to inherit a property on her 18th birthday, as a family, we have decided to purchase land out of the proceeds from the sale. The land is approximately 6.3 acres and lies on the western edge of Llangolman, Pembrokeshire.”
She added: “My aim is to develop the land by placing a wildlife pond to provide a breeding space for frogs, toads, newts and dragonflies as well as a habitat for a host of other creatures from pond skaters to water snails. The pond will be shallow at one end and will provide areas for birds and a watering hole for hedgehogs.”
Emma said produce grown in existing polytunnels “will be given and shared amongst local charities to support the local population and hopefully a local educational establishment with healthy eating seasonal produce”.
Emma went on to say: “I worked within education before Mia’s health deteriorated at numerous educational establishments internationally. I have a learnt understanding of the issues faced by individuals that live within Pembrokeshire as a single parent caring for a child with needs.
“There is a need for support for so many individuals and a lack of funding and resources can have detrimental consequences.
“In December 2022 Mia and I decided to set up a charity and Mia wrote her introduction to the Forum in advance.”
Mia, in her own words, explained her reasons for the charity: “I have struggled throughout my life with various of different things… At the age of just 16, I got an official diagnosis as being Autistic. But that is why we are here to help each other and to thrive with each other with that help/support! I have also struggled with making/maintaining friendships and hopefully with setting up this forum I could make new friends!
“Also make changes for the better. Use this charity for a network of people as a safety net to help and inform each other with information that you and others may need…”.
Emma concluded: “I envisage the Mia Sahara Sanctuary to be a place where nature will flourish with new life. I will meet with representatives from the community and local groups to determine what produce would best support their service users with the aim of working collaboratively for the benefit of the local people.
“Mia is no longer here physically however my love for her fuels me to plan the Mia Sahara Sanctuary and to create something that will benefit future generations within Pembrokeshire, and I have the determination and passion, with your support, to make this a reality.”
The application was conditionally approved by county planners.
News
Tragic outcome after dog falls from Caerfai cliffs

ST DAVIDS RNLI inshore lifeboat was launched at 5:50pm on Easter Monday (April 21) following reports of a dog that had fallen from the cliffs at Caerfai Bay.
The volunteer crew responded swiftly and located the dog in the sea. Sadly, it had died by the time they arrived. The lifeboat crew recovered the animal and brought it ashore, reuniting it with its owners at Caerfai beach, who were supported by HM Coastguard – St Davids.
The inshore lifeboat, Marian and Alan Clayton, returned to station at 7:00pm and was refuelled and ready for service again by 7:10pm.
News
Triathlon returns to Fishguard – road closures announced

FISHGUARD will once again play host to the Wales Triathlon this summer, with hundreds of competitors set to descend on the town for the popular sporting event on Sunday, June 15.
Organised by Activity Wales Events, the triathlon includes a two-lap sea swim in Fishguard Bay, followed by a two-lap cycle from Fishguard to St Davids and a four-lap run along the Marine Walk and out onto the breakwater.
In order to facilitate the bike leg on closed roads, several road closures will be in place throughout the day.

Major road closures
The A487 between Goodwick and Mathry will be closed between 9:45am and 3:00pm.
Between Mathry and Croesgoch, the A487 will be closed from 10:00am to 3:00pm, and from Croesgoch to St Davids the closure will run from 10:00am until 2:45pm.
Crossing points will be in operation at Mathry crossroads, Croesgoch crossroads, and the Llangoffan to Granston junction. Diversions will be signposted, with local traffic routed via minor B roads and through Haverfordwest for longer journeys.
Town centre impact
In Fishguard, West Street will be closed between 12:00pm and 6:00pm for the running stage. Residents will still be able to exit side roads, with diversions clearly marked.
Goodwick residents will be able to exit the town via the Tesco roundabout, which will remain open all day.
Care access and course passes
Care workers will be allowed access to visit clients within the closed sections, but must obtain a course pass via their organisation in advance.
On the day, carers using the route must:
- Follow the direction of the race
- Display their pass clearly
- Keep hazard lights on at all times
- Exit the route as soon as safely possible
Further information
The event attracted over 1,000 athletes last year, and organisers anticipate another strong turnout.
More information can be found at: www.walestriathlon.com/athletes/event-info
Road closure details are available at: community.walestriathlon.com
For course pass enquiries, contact: info@activitywalesevents.com
-
News6 days ago
Driver lies injured in rain for hours at Fishguard Port after fall from lorry
-
Community1 day ago
Warning after suspected drug-related incidents in Haverfordwest
-
Charity5 days ago
Businessman ‘honoured’ to become Wales Air Ambulance’s first business ambassador
-
Charity4 days ago
Charity distances itself from viral post as £4,000 theft claim goes viral
-
Crime5 days ago
Two Pembrokeshire vape shops face court closure orders
-
News6 days ago
Festival pulls appearance by ex-MP despite acclaim for honest memoir
-
Crime6 days ago
Senedd member welcomes police crack down on high street money laundering
-
Crime4 days ago
Two men sentenced for vicious crimes against badgers.