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Renewed urgency needed to bolster financial support for struggling water customers

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EFFORTS to bolster financial support for households in Wales struggling to afford their water bill must succeed amid growing pressure on customers’ finances, the Consumer Council for Water has said.

CCW has called for renewed urgency in putting in place a new universal water affordability scheme to provide fair, consistent and sustainable financial help for the 1.5 million households across Wales and England living in water poverty.

It comes as the water consumer watchdog’s annual Water Matters report reveals a steep rise among the unemployed, students and disabled customers, who say their water bill is unaffordable.

Just over a third of bill payers in Wales (36%) who took part in the survey said their finances had got worse during the past year, as the cost of living crisis continues to deepen and with the prospect of further inflation-busting energy bill rises looming this autumn.

CCW has been working with water companies in Wales as part of its independent review of water affordability to bring immediate relief to struggling households through a raft of changes. These include improving the promotion of and access to existing water company assistance schemes.

However, CCW continues to campaign for the introduction of a new universal water affordability scheme that would provide fair and consistent support for low-income households. The scheme would replace existing individual water company social tariffs, which remain hampered by funding constraints and variations in eligibility criteria.

Rhodri Williams, Wales Chair of CCW – the voice for water consumers, said: “Soaring living costs are putting an intolerable strain on some of the most vulnerable households in Wales and we’re determined to ensure water bills don’t add to people’s worries.”

“Water companies in Wales are already doing a huge amount to support those in crisis but we must seize the opportunity to introduce a new water affordability scheme that will provide meaningful and sustainable support for those that need it most.”

The Welsh and UK governments established a development group to explore the proposal of a new water affordability scheme. New legislation would be needed to implement the changes but CCW wants to see the scheme launched no later than April 2025.

CCW’s latest survey findings show about 1 in 8 households in Wales currently consider their water bill to be unaffordable. That rises to around 1 in 5 among the unemployed, students and households with a disabled occupant.

The report also shines a light on the wider views of customers about the services they receive from their water company.

It found that overall satisfaction with water services in Wales remains very high at 93 per cent, while 86 per cent of households were satisfied with their sewerage service.

Fewer customers than the previous year felt what they were being charged by their water company was fair – slipping from 72 per cent to 62 per cent. However this could be a reflection of the wider financial pressures customers are experiencing due to the cost of living crisis.

Crime

Mother admits to killing seven-year-old son in Haverfordwest

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A mother has admitted to the manslaughter of her seven-year-old son at their home in Haverfordwest, citing diminished responsibility.

Papaipit Linse, 43, appeared at Swansea Crown Court on Friday (Nov 22), where she denied murder but pleaded guilty to manslaughter in connection with the death of her son, Louis Linse. Prosecutor Caroline Rees KC confirmed the manslaughter plea would be accepted, stating it “did not come as a surprise” to the prosecution.

The incident occurred on 10 January when police were called to a property on Upper Market Street. Louis was rushed to Withybush General Hospital but tragically died shortly afterwards.

During the hearing, Linse, who spoke only to confirm her name and enter her pleas, was informed that she would be sentenced on 13 December. Judge Paul Thomas KC described the case as “clearly a very sensitive as well as a very tragic case.”

The court was told that Linse is currently receiving treatment at the Caswell Clinic, a mental health facility in Bridgend. Psychiatric evidence is expected to be presented during the sentencing hearing to provide further insight into the circumstances surrounding the case.

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Community

Council warns of icy conditions as temperatures drop

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ROAD users in Pembrokeshire are being urged to exercise caution tonight as temperatures are forecast to dip below freezing.

Pembrokeshire County Council has announced that road surface temperatures could reach as low as -2°C, with the possibility of sleet or snow on higher ground. In response, precautionary salting of the county’s primary routes will be carried out this evening and overnight.

A spokesperson for the council said: “Road users are advised to take care if travelling on untreated roads.”

Motorists are reminded to plan ahead and drive carefully, particularly in areas that may not have been treated.

Stay tuned to The Herald for updates on road conditions and weather warnings.

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Community

Stallholders wanted for Milford Haven Christmas Market

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MILFORD HAVEN BUSINESS CIRCLE is calling for stallholders to join the town’s festive Christmas Market, set to bring holiday cheer on Friday, December 6, and Saturday, December 7, 2024.

The market will take place at the Lower Charles Street Car Park, promising a vibrant mix of stalls and attractions. Organizers are seeking a variety of vendors, including those offering gifts, children’s toys and games, food, cakes, flowers, and more.

There’s also an open invitation for someone with small children’s rides to add to the festive fun. A highlight of the event will be the Grinch’s Grotto, offering an entertaining twist to this year’s celebrations.

If you’re interested in having a stall, contact the Milford Haven Business Circle via email at [email protected] for more information.

Mark your calendars and join the excitement as Milford Haven celebrates the season in style!

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