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Rapid response service helps prevent unnecessary ambulance callouts and hospital admissions

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AN INNOVATIVE project which is helping patients in west Wales to receive the care they need as close to home, Delta Wellbeing’s, now has a rapid response team. The company says that this is helping to prevent unnecessary ambulance callouts and hospital admissions across the area by attending non-medical emergencies and supporting people in their own homes.

During February, the team, according to their own figures, attended a total of 407 callouts, with an average arrival time of 31 minutes, and only 6% needing to be escalated to emergency medical services.

A large majority of calls are for non-injurious falls, and the team aim to improve the experience and outcome of those who have fallen by working to reduce the time it takes to get to the client, to assess and support them at home, and to try and prevent future falls.

The service has helped to reduce the number of emergency ambulance callouts, enabling them to attend more life-threatening calls. It has also allowed the majority of clients, who are generally vulnerable or older, to stay at home, reducing hospital admissions.

The team is part of Delta Wellbeing’s CONNECT project, which is transforming the way social care is being delivered across Carmarthenshire, Ceredigion and Pembrokeshire, through a new model of self-help and pro-active care, helping people remain independent for longer at home and reducing demand on long-term or acute care.

The service includes bespoke TEC equipment, wellbeing assessment, pro-active wellbeing calls, access to the 24/7 response team and pro-active support pathways, all of which, support residents to maintain independence and remain safe at home.

Carmarthenshire County Council’s Cabinet Member for Health and Social Care Cllr Jane Tremlett told The Pembrokeshire Herald: “The response service responds to calls within 45 minutes for non-medical emergencies, avoiding inappropriate hospital admission and use of ambulances, and ensuring clients who suffer a fall at home are not impacted significantly by lying on the floor for a long length of time.

“Research shows that the impact of falling is considerable, with a negative effect on independence and quality of life. Someone left lying on the floor for more than one hour is more likely to suffer serious injuries and be admitted to hospital, and subsequently moved into long-term care.

“Being able to attend site within one hour and lift clients off the floor not only provides them with the best outcomes but can also have a significant impact on reducing and, in some cases, stopping the need for ongoing support and care.”

Since January 2020, the rapid response team has attended more than 11,391 call outs; of which 37% were for non-injurious falls, 27% were for a ‘no response’ following an alarm activation, and 28% were for other assistance or welfare check. Figures show only 713 of those, or 6%, needed to be escalated to emergency medical services.

CONNECT is funded by the Welsh Government’s Transformation Fund through the West Wales Care Partnership and provides an enhanced wrap-around lifeline and telecare service shaping the future of health and social care across west Wales. A total of 5,703 residents have signed up for the service since it was launched.

Rhian Matthews, Integrated System Director for Hywel Dda University Health Board and Carmarthenshire County Council, said: “The older adult population tell us that what’s important to them is that they remain as well and independent as they possibly can for as long as they possible can and within their own home and communities.

“Through Delta CONNECT we are able to keep checking in on our vulnerable and older population to make sure they are keeping well and independent as they possibly can be, and when they are struggling Delta CONNECT is able to provide a timely response to their needs which allows us to put support in place before things become any worse. This helps us to avoid a hospital admission and protects their independence and reduces the reliance on social care support.

“And if someone falls at home or they need any type of assistance, Delta’s rapid response team works closely with the Welsh Ambulance Service, and make sure they are only taken to hospital when it is absolutely necessary for them to do so. If someone is taken to hospital by an ambulance and we believe that individual could go home with a little bit of wrap-around care from Delta CONNECT and the rapid responders, then we do that to support them and their families.”

Delta Wellbeing is a Local Authority Trading Company, owned by Carmarthenshire County Council, which provides assistive technology and proactive monitoring to support older and vulnerable people to live more independently.

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A further two Pembrokeshire day care centres may close if petitions fail

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TWO PETITIONS, calling on Pembrokeshire County Council to keep day care centres in the county open have been launched, with the creator of one calling on all affected to unite together.

Earlier this year, senior councillors backed plans to close two of the county’s centres for older adults and those with learning disabilities, Portfield SAC, Haverfordwest, and Avenue SAC, Tenby; service users moving to other centres in the county.

The county council is currently changing care provision for older adults and those with learning disabilities, and fears have been raised recently that Pembroke Dock’s Anchorage day care centre is to close.

A series of engagement events have taken place at The Anchorage recently, outlining the reasons and the options in continued service.

One parent, who wished to remain anonymous, said: “One young woman who attends ran out of the first meeting sobbing when she was told it was going to close.

“Another, at the second meeting, tried to address the meeting, but was so choked up at the thought of not seeing her friends any more she could hardly speak.”

It now is feared Narberth’s Lee Davies Day Care Centre and Crymych’s Bro Preseli Day Centre could also close, with concerns it is due solely to budgetary reasons.

An e-petition on the council’s own website, by John Llewellyn of Living Memory Group, entitled against the closure of the Lee Davies and Bro Preseli day care centres, has attracted some 254 signatures to date.

It states: “We call on Pembrokeshire County Council to Review the closure of the Lee Davies Day Care Centre at Bloomfield’s and the Bro Preseli Day Centre at Crymych.

“Staff at both day care centres were informed in mid-March that both facilities would be closing due to PCC budget cuts. Both centres are an essential outlet for the wellbeing of the attendees and their families.”

Change.org petition, called Save the Lee Davies Day Centre Narberth, has also been started by Kate Schofield, the twin sister of one of the centre users, which has attracted 186 signatures.

She says her sister has already seen “her beloved Avenue Centre close,” and could “lose her old and new friends at the Lee Davies Centre”.

That petition reads: “Pembrokeshire County Council are currently reviewing the day centre provision in Pembrokeshire.  They have posted some petitions where you can merely sign your name, but this is not proper consultation, and in reality decisions about services provided for older people and vulnerable adults many with complex learning disabilities are being made by councillors who are driven purely by budget savings.

“If we lose the Lee Davies Centre there will be little or no provision in south Pembrokeshire, The Avenue in Tenby has closed, The Anchorage will close very shortly and in Haverfordwest, Portfield has also been closed.

“Please sign, comment and share let’s show PCC that we care even if they clearly don’t.  We have until early June to make our feelings known, so please sign today.”

Kate added: “My sister has Down’s Syndrome and because of our age has always only had the option of day care services.

“Over the last few years she has, like the rest of us, come through Covid. The day, whilst out for a walk, she started laughing while hugging a tree because she couldn’t hug me will stay with me forever.

“She’s seen her beloved Avenue Centre close and now will possibly lose her old and new friends at the Lee Davies Centre, this is one of the many reasons I have raised this petition.”

Kate, who said she was moved to tears by the plight of Anchorage centre users, finished by saying: “I don’t believe PCC, and indeed the Cabinet Member for Social Care & Safeguarding, have any regard for older people with learning disabilities, profoundly disabled adults and indeed older people in general.

“They talk about stress and mental health but have no regard to what they are doing to carers and attendees across these centres.”

She finished: “We need to all join forces, Lee Davies, Bro Preseli and The Anchorage to fight PCC.”

Kate may be contacted on 01646 651049.

A spokesman for Pembrokeshire County Council said: “Pembrokeshire County Council is working with trustees at both Lee Davies and Bro Preseli in order to maintain current service provision wherever possible.

“The services remain committed to develop a hybrid social enterprise model during 2024/25.”

Anchorage plea: A plea by a concerned parent to keep the “safe and happy place” Anchorage centre open – which had also attracted a council e-petition – was recently heard at a full council meeting.

Responding at that meeting, Cabinet Member for Social Care & Safeguarding Cllr Tessa Hodgson said: “All service users of the Anchorage will be offered alternative day centre arrangements in order to preserve their independence and also to support the caring needs of their families, these assessments are still taking place and are likely to continue to do so at least until the end of May.”

The anchorage petition, which closed today, May 24, attracted 402 signatures.

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Health

Highest waiting lists on record in: NHS performance under scrutiny

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THE latest NHS performance figures for Wales reveal the highest waiting lists on record, sparking a wave of criticism and concern from various stakeholders. The data, which covers March and April 2024, underscores the immense pressure faced by the Welsh health service, particularly in comparison to other parts of the UK.

Conservative Criticism of Labour Government

Sam Rowlands, the Welsh Conservative Shadow Health Minister, has sharply criticised the Labour-run Welsh Government, attributing the record-high waiting lists to their management. “These atrocious statistics stand as a stark warning as to what a Labour Government looks like and why Labour cannot be trusted to run the health service,” Rowlands remarked. He highlighted the contrast with England, where he claims progress is being made to cut waiting lists. Rowlands also accused the Welsh Government of misallocating funds received from the UK Conservative Government, spending them on initiatives like 20mph speed limits and expanding the Senedd, instead of bolstering NHS resources.

The statistics are indeed sobering: the number of patient pathways increased from over 762,500 to just under 768,900 in March, the highest figure on record, equating to 1-in-4 of the Welsh population. Additionally, 599,100 individual patients were waiting for treatment in March, marking an increase of nearly 8,000 compared to February. Despite promises from the Labour Health Minister to eliminate two-year waits by March 2023, over 20,000 patients are still waiting this long.

Macmillan Cancer Support’s Concerns

Macmillan Cancer Support has also weighed in on the troubling figures, particularly focusing on cancer treatment delays. Glenn Page, Policy and Public Affairs Manager at Macmillan Cancer Support, acknowledged some improvements in cancer waiting times but stressed that many people are still being let down. “Healthcare professionals are working around the clock, but these treatment delays are having a devastating impact on people living with cancer and throwing lives into chaos,” Page said.

In March 2024, more than 600 cancer patients in Wales waited over 62 days to start treatment from first being suspected of having cancer. This figure, representing 40% of those who started treatment that month, highlights the ongoing struggles within the NHS. While there was an improvement from the previous month, the national cancer waiting times target was still missed. Particularly concerning are the delays faced by patients with gynaecological cancers, with only 31.8% starting treatment on time.

NHS Confederation’s Response

The Welsh NHS Confederation has provided a more nuanced perspective, acknowledging the high demand but also highlighting areas of progress. Darren Hughes, Director of the Welsh NHS Confederation, noted that emergency departments experienced their busiest April on record. Despite this, there were improvements in performance against four and twelve-hour targets, and the average time spent in emergency departments decreased.

Hughes pointed out that the number of pathways waiting over two years has fallen for the twenty-fourth consecutive month, showing a 71% drop since its peak post-pandemic. However, he emphasised the need for greater investment in prevention, primary, community, and social care to manage demand sustainably. “If governments do not act now, the situation will only deteriorate as demand continues to rise,” he warned.

Welsh Government’s Stand

In response, a Welsh Government spokesperson acknowledged the challenges but also highlighted the strides being made in reducing waiting times and improving access to care. “Long waiting times are continuing to come down – these figures show they have fallen every month for two years and there has been a 71% reduction in long waits since their peak post-pandemic,” the spokesperson said. They also pointed to improvements in diagnostic waiting times and cancer treatment performance.

However, they admitted that ambulance performance remains suboptimal, despite improvements in response times for the most critical calls. The Welsh Government reiterated their commitment to supporting NHS staff and focusing on further reducing waiting times.

Conclusion

The latest NHS Wales performance figures have sparked a heated debate about the effectiveness of the current management under the Labour-run Welsh Government. While some progress has been acknowledged, the record-high waiting lists and persistent treatment delays underscore the urgent need for comprehensive reforms and increased investment in healthcare resources. The coming months will be critical in determining whether these issues can be effectively addressed to meet the growing demands on the Welsh NHS.

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Health

Decades of failure and denial over tainted blood scandal revealed

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ON MONDAY evening (May 20), Rishi Sunak apologised on behalf of the British government to the victims of the contaminated blood scandal.

After a five-year public inquiry, the Prime Minister offered an “unequivocal” apology for the findings published in Sir Brian Langstaff’s report earlier on May 20.

The findings were damning.

They included the revelation that ministers, doctors and civil servants knew the risks of the blood products given to haemophiliacs and people needing blood transfusions.

Victims were “gaslit” by claims that the mass infection of those patients with HIV and hepatitis C was inadvertent, that screening started as soon as it could, and that no one could have stopped it sooner.

None of those things were true.

Under successive Labour and Conservative Governments, the Department of Health and HM Treasury fought against a public inquiry and the idea of paying compensation to those affected by being given tainted blood products.

Officials fobbed off ministers who tried to look into what had happened, complaining that they had too much sympathy for the victims.

When briefing documents for ministers got close to revealing the truth, civil servants doctored their content to misrepresent their authors’ findings.

While Mr Sunak apologised for the failures of the British state and Sir Kier Starmer for a “failure of politics”, the blame doesn’t rest only at Westminster’s door.

Welsh Government ministers are specifically mentioned for refusing to hold a public inquiry and not seeking advice specific to Wales. Instead, despite having responsibility for the NHS in Wales, they slavishly followed Westminster’s line.

Welsh Government ministers failed to examine the strength of the evidence UK ministers and officials relied upon or assess the evidence available in Wales.

Had they done so, they would have found key claims – that all infections were inadvertent and patients received the best possible treatments – were untrue and unfounded.

Only in 2017 did the Welsh Government change tack, when then-Health Minister Vaughan Gething wrote to his UK counterpart, Jeremy Hunt, to request a UK-wide public inquiry.

Ironically, only Theresa May’s political weakness following the 2017 General Election led the Westminster Government to order a public inquiry. Mrs May feared losing a Commons vote on the demand for one.

The worst elements of the scandal are clinical and institutional.

Clinicians, Department of Health officials, and others concealed the truth to avoid blame and liability.
The inquiry pointed to medical advice on the dangers of blood and plasma dating back 40 years and court rulings that showed other countries had started screening sooner.

Doctors claimed they hadn’t seen evidence of infection through those products even while treating people who had contracted AIDS from their treatment with them.

Documents disappeared, were “lost”, and patient records were deleted.

Leading clinicians withheld critical information from patients and their families.
Children with haemophilia were treated as guinea pigs.

The list of severe historic and continuing failings is almost unending.

The government’s easiest task is paying compensation. Addressing the culture of secrecy and institutional arrogance will be much harder.

For more on this story, see this week’s edition of The Pembrokeshire Herald.

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