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HSBC Welsh language service withdrawn due to ‘decline in use’

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BANKING giant HSBC has announced the termination of its Welsh-speaking customer service phone line. The decision follows an “in-depth review” revealing a stark underuse, with a mere 22 daily calls, dwarfing in comparison to the 18,000 received on English lines. This change will take effect from January 15th, 2024, leaving only English-speaking agents at the helm.

Jack Sergeant, Alyn and Deeside MS, expressed his dissatisfaction with HSBC’s move, stressing the urgency for a community bank for Wales. HSBC’s Managing Director of Wealth and Personal Banking, Ms. Oliemata O’Donoghue, detailed the rationale behind this action in a letter to Mr. Sergeant. She assured that Welsh-speaking customers could still request a callback in Welsh within three working days, and an outreach program would assist those particularly affected by the change.

Despite HSBC’s effort to maintain a degree of Welsh language support in its branches, the news has not been well received. Welsh Language Commissioner Efa Gruffudd Jones criticized the bank for offering a “sub-standard service” and for not evidencing the recruitment of Welsh speakers, despite the advice provided.

Pembrokeshire MS Samuel Kurtz, the Welsh Conservative Shadow Welsh Language Minister, lamented the decision, describing the Welsh language line as a “lifeline” for many. He implored HSBC to maintain this vital service, aligning with its once-proclaimed identity as “the world’s local bank.”

This shift underscores ongoing tensions between corporate efficiency drives and the cultural and linguistic needs of local communities. As financial institutions evolve, the balance between global operations and local sensitivities remains a delicate challenge.

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Four shouts in busy period for Angle RNLI

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AT 10:32am on Friday, November 15, Angle RNLI’s all-weather lifeboat was launched following a Pan Pan call from an 18ft vessel experiencing machinery issues near Pennar Point.
The lifeboat quickly located the vessel at anchor in shallow water. After a brief conversation with the skipper, the lifeboat crew established a tow and safely guided the vessel to Neyland Marina. The casualty vessel was secured alongside the fuel pontoon, and the lifeboat returned to its station by 12:30pm.

SEARCH FOR MISSING FEMALE
Two days earlier, on Wednesday, November 13, the crew were conducting an afloat exercise when they were diverted to assist in a search for a missing woman near West Angle.
The lifeboat made best speed to the area and began a search operation. However, the woman was later found safe and making her way back to the car park. St Govan’s and Tenby Coastguard Rescue Teams were also involved in the search.

MISSING FISHERMAN LOCATED
On Monday, October 28, at 10:59pm, the crew joined a large-scale search for a missing fisherman at St Brides Haven. Working with St David’s all-weather lifeboat, Little Haven inshore lifeboat, coastguard rescue teams from Dale and Broad Haven, and Dyfed-Powys Police, the crew searched from West Dale to Jack Sound.
While passing Marloes, the lifeboat crew spotted lights on the shore. The discovery was relayed to the cliff-top teams, who confirmed the lights belonged to the missing fisherman. The man was found safe and escorted off the beach, allowing all search teams to stand down. The lifeboat returned to station by 12:30am.

POLICE INCIDENT RESOLVED
The day before, on Sunday, October 27, at 10:24pm, the crew were paged to assist with a police incident on the Cleddau Bridge. However, the launch was cancelled as the situation was resolved by police before the lifeboat deployed.

Angle RNLI remains on standby 24/7, ready to respond to emergencies along the Pembrokeshire coast.

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Health

Eluned Morgan on NHS: ‘I’ve listened, I’ve heard, I’m making it happen’

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FIRST Minister Eluned Morgan is set to announce an additional £22 million to tackle NHS waiting lists, bringing the total funding commitment to £50 million in a bid to address the longest delays in NHS Wales.

The announcement will form a key part of her speech at the Welsh Labour Conference on Saturday in Llandudno, marking her first as Welsh Labour Leader. Morgan will emphasise the strength of partnership between the Welsh and UK Labour Governments, showcasing their shared commitment to delivering for the people of Wales.

The funding pledge comes two weeks after Rachel Reeves unveiled a historic £21 billion funding settlement for the Welsh Government—the largest since devolution. Drawing on her summer listening tour, where she engaged with thousands across Wales, Morgan will declare: “I’ve listened, I’ve heard, I’m making it happen.”

Focus on NHS and Green Growth

During her tour, the First Minister heard the pride people feel for the Welsh NHS and its workforce, as well as the importance of safeguarding its future. Today’s funding boost underscores Welsh Labour’s commitment to addressing key issues, distinguishing it as the only party serious about governance and delivery.

In addition to NHS investment, Morgan will highlight her administration’s ambitions for green jobs and growth. Five new renewable energy projects are set to be unveiled, alongside plans to streamline infrastructure planning by 12 weeks—a move aimed at accelerating progress in Wales. These initiatives are expected to create hundreds of skilled jobs, reinforcing Labour’s commitment to a greener, more prosperous future.

Conservative Perspective on NHS Wales

The Welsh Conservatives have expressed concerns regarding the current state of NHS Wales. They have highlighted issues such as prolonged waiting lists and underfunding, attributing these challenges to longstanding Labour governance. In a recent statement, the Welsh Conservatives emphasized the need for increased investment and support for NHS staff, proposing the establishment of an NHS Covenant to guarantee such commitments.

Additionally, the Welsh Conservatives have criticized the Labour Government for not allocating the full Barnett consequential funding to the Welsh NHS, arguing that this shortfall has exacerbated existing challenges within the health service.

Delivering for Wales

The Conference will celebrate the achievements of the Welsh Labour Government while setting out its future priorities. From tackling NHS challenges to driving renewable energy development, the event will demonstrate Morgan’s focus on the issues that matter most to the people of Wales.

Eluned Morgan’s speech is expected to reaffirm Welsh Labour’s ambition to lead with purpose, listening to the public and working closely with the UK Labour Government to deliver tangible results.

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Young Changemakers Drive Wales Toward a Net Zero Future

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AS world leaders gathered at COP29 to address global climate challenges, young people in Wales were making their own mark on the path to a greener future. The Tomorrow’s Changemakers Hackathon, held last Friday, showcased the ingenuity, passion, and practical solutions of 26 young finalists from across Carmarthenshire and Pembrokeshire.

This flagship event, hosted by Pembrokeshire-based education enterprise Cymbrogi Futures, is part of a year-long programme empowering young learners with the skills and confidence to tackle climate challenges head-on.

THE WINNING IDEA: FAIR FASHION

The team from Queen Elizabeth High School, Carmarthenshire, stole the show with their innovative project addressing fast fashion waste. Their idea? Personalised soft toys crafted from discarded fabric destined for landfill. By engaging with local businesses and charity shops, the team not only demonstrated creativity but also gained practical insights into the environmental impact of textile waste.

Nia John, lead teacher for the team, shared: “This project allowed us to incorporate real-world learning into the classroom. Pupils were thrilled to interact with industry experts, growing their ideas through meaningful collaboration.”

Ariana, the team leader, reflected: “I enjoyed learning skills like collaboration and creativity, which will help me in the future. This experience has inspired me to start our school’s Climate Action group.”

OTHER FINALISTS: CONNECTING COMMUNITIES

Equally impressive was Milford Haven School’s ‘Cafe Cleddau’, a visionary concept featuring a solar-powered boat to connect communities along the Haven waterway. With sustainable snacks, a soft-play area, and hydro-powered backup systems, the idea aimed to revolutionise tourism and nightlife in the region.

All finalist teams received vouchers for the ethical online store Social Supermarket, while the winning team took home a £300 cash prize to fund biodiversity projects at their school.

BUILDING A NET ZERO FUTURE

Cymbrogi’s founder, Liza Lort-Phillips, underlined the importance of initiatives like Tomorrow’s Changemakers:
“Today’s learners will face far greater challenges in a climate-changed world than any of us. By sparking their imaginations now, we can equip them to become the innovators and leaders of tomorrow.”

The programme was supported by major partners, including the Port of Milford Haven and Cwm Environmental, who provided real-world insights into the challenges and opportunities in Wales’ green economy.

Anna Malloy, Communications and Marketing Director at the Port of Milford Haven, remarked: “This initiative is vital. Empowering the next generation with green skills and confidence ensures they are ready to lead the charge toward a net-zero future.”

A COMMUNITY-ROOTED CHALLENGE

The hackathon is the culmination of a three-stage learning journey inspired by the Well-being of Future Generations Act and the UN Global Goals. The programme began with an online course introducing topics such as the circular economy and systems thinking, followed by mini-challenges rooted in real-world scenarios in Pembrokeshire and Carmarthenshire.

Learners explored diverse challenges, including:

  • Sustainable Tourism: Imagining a car-free holiday in Milford Haven.
  • Energy: Exploring renewable solutions for rural Wales.
  • Fashion: Tackling fast fashion waste.

The finalists worked with industry experts, visiting sites such as the Port of Milford Haven and Cwm Environmental to gain hands-on experience.

A CALL TO ACTION

Samuel Kurtz, MS for South Pembrokeshire and Carmarthenshire, praised the event:
“The curiosity and ingenuity of these students are truly inspiring. Their ambition shows they are ready to embrace the challenges and opportunities ahead. Initiatives like this are essential for building a resilient and sustainable future.”

Cymbrogi Futures hopes to expand the programme to schools across Wales, with plans to reach Wrexham and Neath Port Talbot in 2025.

As Wales leads the charge toward a net-zero future, the Tomorrow’s Changemakers programme reminds us that the solutions of tomorrow lie in the hands of today’s young minds.

Pictured above: Young innovators: Queen Elizabeth High students celebrate their Fair Fashion project victory (Pic: MHPA).

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