News
HSBC Welsh language service withdrawn due to ‘decline in use’

BANKING giant HSBC has announced the termination of its Welsh-speaking customer service phone line. The decision follows an “in-depth review” revealing a stark underuse, with a mere 22 daily calls, dwarfing in comparison to the 18,000 received on English lines. This change will take effect from January 15th, 2024, leaving only English-speaking agents at the helm.
Jack Sergeant, Alyn and Deeside MS, expressed his dissatisfaction with HSBC’s move, stressing the urgency for a community bank for Wales. HSBC’s Managing Director of Wealth and Personal Banking, Ms. Oliemata O’Donoghue, detailed the rationale behind this action in a letter to Mr. Sergeant. She assured that Welsh-speaking customers could still request a callback in Welsh within three working days, and an outreach program would assist those particularly affected by the change.
Despite HSBC’s effort to maintain a degree of Welsh language support in its branches, the news has not been well received. Welsh Language Commissioner Efa Gruffudd Jones criticized the bank for offering a “sub-standard service” and for not evidencing the recruitment of Welsh speakers, despite the advice provided.
Pembrokeshire MS Samuel Kurtz, the Welsh Conservative Shadow Welsh Language Minister, lamented the decision, describing the Welsh language line as a “lifeline” for many. He implored HSBC to maintain this vital service, aligning with its once-proclaimed identity as “the world’s local bank.”
This shift underscores ongoing tensions between corporate efficiency drives and the cultural and linguistic needs of local communities. As financial institutions evolve, the balance between global operations and local sensitivities remains a delicate challenge.
Crime
Man charged under 200-year-old law for Job Centre incident

A MILFORD HAVEN man is due to appear in court on Monday (Apr 15) charged under a rarely used and centuries-old law after allegedly being found on the premises of Haverfordwest Job Centre “for an unlawful purpose”.
Christian Teeley, aged 21, of Gelliswick Road, Hakin, faces a charge of being found in or upon enclosed premises, contrary to Section 4 of the Vagrancy Act 1824.
The incident took place on September 18, 2024, when Teeley was allegedly discovered inside the Job Centre building in Haverfordwest for the purpose of causing criminal damage.
The charge — a so-called “vagrancy offence” — carries a maximum penalty of three months in prison and/or a Level 3 fine.
The Vagrancy Act, which was introduced in 1824 to deal with soldiers returning from the Napoleonic Wars, has faced widespread criticism in recent years for criminalising homelessness and poverty. Despite being repealed in Scotland and Northern Ireland, it remains in force in England and Wales.
Homelessness charity Crisis says more than 1,000 days have passed since the UK Government first pledged to scrap the law — but it still remains on the books. The charity has warned that people are still being prosecuted for simply being in a public place, with penalties of up to £1,000.
The Herald understands that the case could attract national attention from campaigners who are calling for the Act’s final repeal.
Business
Local MP raises a glass to Pembrokeshire’s Nestlé bottling plant

PEMBROKESHIRE’S Nestlé bottling plant was given the once over by local MP Henry Tufnell this week when he visited the Waters & Premium Beverages bottling site in Princes Gate near Narberth.
The visit marked Tufnell’s first visit to the factory since his appointment as MP for Mid and South Pembrokeshire in July, 2024.
He met factory manager Matthew Faulkner, and engaged with staff, learning about the company’s commitment to stewarding water resources and helping to regenerate local water cycles. He also learned about the plant’s operations, sustainability initiatives and its on-going commitment to local employment.
“It was a pleasure to welcome Mr Tufnell to our factory,” commented Matthew Faulkner, “as his visit provided a wonderful opportunity to introduce our team and showcase our factory and what we do.
“We take pride in being part of the local community and are committed to supporting local initiatives and helping create a positive water impact locally.”
The workforce at the bottling site consists of more than 120 employees, including specialists in production, warehouse operations, quality, safety, and water management, with the majority residing within a 20-mile radius of the factory.
News
Police and council carry out waste carrier licence checks

POLICE officers in Milford Haven and Neyland joined forces with Pembrokeshire County Council on Monday (Apr 14) to carry out checks on waste carriers operating in the area.
PC Kate and PCSO Gabs, alongside Matthew from the council’s enforcement team, stopped a number of vehicles as part of a joint operation targeting unlicensed waste transporters.
The officers checked that drivers were carrying the correct waste carrier licences and documentation required by law.
A spokesperson for the neighbourhood policing team said: “It was great to see our road users were compliant and were carrying the relevant documentation.”
The operation is part of ongoing efforts to tackle fly-tipping and ensure responsible waste disposal practices across Pembrokeshire.
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