Business
Barclays Bank announces closure of Haverfordwest Branch
BARCLAYS BANK has this week declared the impending closure of its Haverfordwest branch, situated prominently on the town’s High Street.
The closure, set for May 10 this year, marks another setback for the county town.
A spokesperson from Barclays revealed that the Haverfordwest branch serves only 32 regular customers who rely exclusively on this branch for their banking needs, avoiding digital or other interactions with the bank. This figure is contrasted by a broader trend showing less than 10 percent of transactions happening within branch premises, while over 90 percent are conducted digitally.
Highlighting the changing banking habits, the spokesperson noted, “As visits to branches continue to fall, with the majority of people preferring to bank online, we need to adapt to provide the best service for all our customers.” This statement reflects a nationwide shift towards digital banking, with Barclays reporting nearly four billion app logins annually and a digital customer base of 10.9 million.
Stephen Crabb MP said: “The decision by Barclays Bank to close its branch in Haverfordwest is a bitter blow for the town centre, and for the large number of customers who bank with Barclays locally. This is the last remaining Barclays branch in Pembrokeshire.”
“They have told me they will still have an active presence in the community via new and alternative physical presence”. I have no idea what that is supposed to mean, but it is pretty clear that the main banks are dead set on concentrating their branch operations at a small number of sites around the regions of the UK.
“I have requested an urgent meeting with Barclays Bank to discuss their decision, and what alternative provision they propose.
“The banks cannot be allowed to just walk away from communities who they decide are no longer worth servicing.
“One proposal the Government is keen to support is the idea of a Banking Hub which would enable customers with different banks to access branch services under one single roof. Several are being trialled around the country in locations where nearly all the bank branches have closed.”
News that Barclays Bank intends to close has been met with disappointment and frustration from local Senedd Member Paul Davies.
Mr Davies says he has received correspondence confirming that the closure is set to take place in May, following a decrease in customers using the branch.
Mr Davies said, “It’s really disappointing to hear that yet another bank branch will be closing in Pembrokeshire. Whilst I understand that the way in which many of us bank is very different these days, there are still customers that rely on a physical bank presence, and I will be seeking reassurances that customers will be able to access basic banking facilities in Haverfordwest.”
He also added, “Bank branches are also part of the social fabric of our local communities and this announcement is another blow to the town of Haverfordwest. Efforts must be made in the wake of this announcement to aid the regeneration of the town before it’s too late.”
County Councillor for the Castle Ward in Haverfordwest Tom Tudor said: “I think that the decision by Barclays Bank to close its branch in Haverfordwest is very sad news for our County Town, including sad news for all the loyal customers who bank with Barclays Bank.
“With this being the last remaining Barclays branch in Pembrokeshire, I am seeking an urgent meeting with Barclays Bank management for an alternative way ahead for this draconian management decision.”
In response to the closure, Barclays plans to introduce a ‘Barclays Local’ in Haverfordwest, a cashless banking site offering face-to-face support similar to traditional branches, without the need for extensive travel. The exact location is yet to be announced, following ongoing discussions with the local community.
Barclays Local, already operational in over 300 locations, offers diverse in-person services such as digital banking assistance, financial reviews, and transactions like balance checks and bill payments. These facilities are part of Barclays’ broader strategy to offer varied banking methods, including digital platforms, telephone, online, and video banking.
Customers will also have the option to conduct everyday transactions at any Post Office, with the nearest located at 14A Bridge Street. Additionally, the closest free-to-use ATM is situated at HSBC, 41 High Street.
This announcement coincides with similar concerns raised by Cardigan councillors regarding the closure of their local Barclays branch. The nearest alternatives for customers will now be in Carmarthen and Cardiff.
The bank assures that the closure process will adhere to regulatory obligations. Regular customers will be informed through letters, in-branch documentation, and staff assistance. Barclays also commits to proactive engagement with local businesses and the community to discuss alternative banking methods, along with offering virtual digital support sessions.
This move by Barclays is indicative of the broader banking industry’s pivot towards digital services, reflecting changing customer preferences and the evolving financial landscape.
Business
Pembrokeshire care home group hit by £150,000 budget blow
A COMPANY with six care homes in Pembrokeshire has revealed it is facing a £150,000 financial hit due to controversial Budget measures.
The hikes in National Insurance contributions, combined with an increase in the Real Living Wage, are set to cause “12 months of instability,” according to Mike Davies, managing director of Sunset West Care Homes’ holding company, Dale Roads Group Ltd.
The group operates six care homes, including Langton Hall Residential Home in Fishguard, Pen-Coed Residential Home in Saundersfoot, and Woodfield Nursing Residential Home in Narberth. Other homes in the group are Woodland Lodge Residential Home in Tenby, Torestin Care Home in Tiers Cross near Haverfordwest, and Pembroke Haven in Pembroke Dock.
Mr Davies warned that struggling care homes may need to ask families to help cover the cost of care for their loved ones.
He is supporting a new campaign launched by Care Forum Wales (CFW), which calls for social care to receive an NHS-style exemption from National Insurance increases or emergency financial support to prevent care homes and domiciliary care providers from going bust.
Save Social Care campaign
CFW chair Mario Kreft MBE is leading the Save Social Care, Save the NHS campaign, highlighting the issue in letters to Welsh MPs, Senedd members, First Minister Eluned Morgan, and Health Minister Jeremy Miles. Similar letters have also been sent to Prime Minister Keir Starmer and Chancellor Rachel Reeves.
The campaign, supported by the Five Nations Group, warns that third-sector providers, including charities and hospices, face serious risks due to the Budget measures.
Mr Davies shared these concerns, stating that Sunset West Care Homes is looking at an additional bill of more than £130,000 just to cover National Insurance increases. Additionally, the group expects to incur an extra £18,000 annually to cover Statutory Sick Pay costs.
With 169 registered beds across the group, Mr Davies said further financial strain from wage increases could push care homes to the brink unless additional funding is provided by the Welsh and UK governments.
He said: “Operating during Covid stretched staff resources to their limits. Now, with these additional Budget costs, we are facing a snapshot of the challenges ahead.
“If costs remain as projected, we anticipate an extra £130,000 for National Insurance contributions alone. This doesn’t even account for the wage increases yet.”
“Uncharted territory”
Mr Davies warned that the social care sector in Pembrokeshire could face instability, with smaller operators struggling to survive.
He said: “We’ve already seen care home closures, and the likelihood is that smaller operators will find it even more difficult going forward. We are relying on additional funding to meet these new costs.
“Eighty per cent of our occupancy in the county comes from local authority placements. If there’s a shortfall, families might need to provide additional voluntary contributions.”
National funding crisis
CFW has calculated that the care sector in Wales faces a £150 million funding gap due to Budget measures, including a 1.2% rise in employer National Insurance contributions, a cut to the Secondary Threshold to £5,000, and a 5% increase in the Real Living Wage to £12.60.
Mario Kreft MBE said: “It represents a 37% increase in employer NIC for a member of staff earning £25,000 a year. This is effectively a tax on publicly funded care and on working people, which will ultimately impact families.”
Mr Davies echoed these concerns, adding: “We’ve discussed funding issues with local authorities, but they don’t have the money either. It’s going to have to come from the Welsh Government and Westminster.”
Pictured: Sunset West Care Homes group managing director Mike Davies says Budget measures will hit care homes hard (Pic: Sunset/Herald)
Business
Wales’ biggest Specsavers store opens in Haverfordwest
SPECSAVERS HAVERFORDWEST has relocated to a larger, state-of-the-art premises in the Riverside Shopping Centre, becoming the largest Specsavers store in Wales following a £1.2 million investment by local partners.
The grand opening of the new landmark store took place on Monday 16 December, with customers and local dignitaries, including several mayors, in attendance.
On arrival, guests were welcomed with performances from the Haverfordwest Male Voice Choir and local musician and dispensing technician, Kyle Kirkhouse, followed by a ribbon cutting by one of the store’s long-standing customers, Madaline Roberts, who runs the Milford Haven branch of the Macular Society.
William McNamara, owner of Bluestone National Park Resort and patient of Specsavers Haverfordwest was also in attendance.
To encourage guests to explore the new store and learn fun facts about optometry and audiology, staff organised an interactive treasure hunt.
‘After years of planning and preparation, we are delighted to officially open our brand-new store,’ says Wayne Jones, retail director. ‘We are confident that this investment will bring lasting benefits to the local community for years to come.’
He adds, ‘A heartfelt thank you to everyone who supported our relaunch event. It was incredible to see so many customers, both familiar faces and new ones, celebrating with us. I also want to extend my deepest gratitude to our incredible team, whose hard work and dedication made this all possible. Without their commitment, none of this would have materialised.’
The new premises at 21 Riverside Quay offers cutting-edge facilities and enhanced services to meet growing community needs with 14 test rooms, including two dedicated audiology suites.
As the largest Specsavers practice in Wales and one of the largest in the UK, the store is equipped with advanced diagnostic technology to deliver exceptional care. These services will also help alleviate pressure on local NHS resources, providing convenience and vital support to residents who previously had to travel significant distances for specialised treatment.
Narbeth local, Sandra Tarrant, previously needed private consultations in Swansea, but she was referred to ophthalmic director, Andy Britton by her consultant earlier this year, who recognised his expertise and the store’s advanced diagnostic equipment.
Mrs Tarrant explains: ‘The staff at Specsavers Haverfordwest are highly trained and genuinely care about your eye health. I no longer face long journeys for tests, and the team’s professionalism gives me complete confidence in their care. You feel like you’re in good hands, with staff who take you seriously and don’t pass you around.’
Partners Andy Britton and Wayne Jones are also passionate about shaping the future of optometry. The new store will provide hands-on training opportunities for optometrists pursuing advanced qualifications such as Glaucoma and Independent Prescribing certificates, ensuring they gain essential clinical experience in a world-class facility.
The new Specsavers Haverfordwest store will be open seven days a week, offering flexible appointment times to cater to the community’s needs. To book an appointment or learn more about the services available, visit www.specsavers.co.uk/stores/haverfordwest.
Business
Ferry traffic surges at Pembroke Dock due to Holyhead closure
FERRY traffic at Pembroke Dock Ferry Terminal has surged following the temporary closure of Holyhead Port due to severe damage caused by Storm Darragh. The Port of Milford Haven, which owns and operates the terminal, has implemented measures to manage the increased volume of vehicles and minimise disruption in the area.
Holyhead Port, a key hub for ferry services between Wales and Ireland, has been closed since December 7. Repairs to storm-damaged infrastructure are ongoing, with reopening not expected until at least Thursday, December 19. The closure means more lorries in Pembroke Dock.
Irish Ferries has temporarily replaced the Isle of Innisfree ferry with the larger James Joyce on its Rosslare route..
Traffic management plans in place
Tom Sawyer, Chief Executive at the Port of Milford Haven, said: “We are expecting to see ongoing increased traffic to Pembroke Dock Ferry Terminal. To manage traffic in the area, we have opened up different areas of the Port to reduce the number of vehicles queueing at the Port entrance. We have also been liaising with Pembrokeshire County Council’s Emergency Planning team to identify other areas for longer-term parking, if needed, so that traffic around Pembroke Dock is managed as effectively as possible.”
Sawyer acknowledged the inconvenience to local residents and businesses and expressed gratitude for their understanding: “Our priority is to ensure the safe and effective operation of all traffic on the Milford Haven Waterway. We’d like to thank everyone, particularly those living in and around the Pembroke Dock area, for their understanding and support. We will endeavour to take all actions possible to keep the area as uncongested as possible.”
Concerns over Christmas delays
The closure of Holyhead Port has raised concerns about delayed Christmas deliveries, as the route is a critical link for goods between Ireland and the UK. An Post, the Irish postal service, has reassured customers that alternative routes are being utilised, and the backlog of parcel trucks at Holyhead is decreasing.
A spokesperson for Holyhead Port stated: “Safety is of paramount importance to Holyhead Port, and a thorough investigation into the extent of the damage and repairs required is ongoing. At this point, it is estimated that the berths will reopen for ferry traffic on Thursday, December 19, at the earliest.”
Local impact and advice
Residents near Pembroke Dock have reported increased congestion due to the diversion of ferry traffic. The Port of Milford Haven continues to monitor the situation closely, working with local authorities to alleviate the impact on the community.
Photo Caption: Increased ferry traffic at Pembroke Dock Ferry Terminal due to Holyhead Port closure (Pic: Martin Cavaney/Herald).
-
Top News3 days ago
Pembrokeshire man jailed after repeatedly punching pregnant wife
-
Top News2 days ago
Police investigate dogs seen persistently chasing sheep on Pembrokeshire airfield
-
News6 days ago
Thai mother’s harrowing 999 call: “I felt like a robot, I felt twisted, I killed my son”
-
Entertainment6 days ago
Reef’s 30th Anniversary Tour hits Tenby in 2025
-
News4 days ago
Dyfed-Powys Police launches attempted murder investigation
-
Crime6 days ago
Thai mother sentenced to hospital order for killing son
-
Community7 days ago
Man, 83, dies in property fire near Llanybydder
-
News4 days ago
Heroes of the storm: How Council workers rallied during rare red wind warning