Health

Ambulance error admitted in 999 call before Pembrokeshire mother’s death

Published

5 months ago

September 15, 2024

AN ERROR in handling a 999 emergency call made on Christmas Day has been admitted by the Welsh Ambulance Service Trust (WAST) at a recent inquest hearing, following the death of 40-year-old Pembrokeshire mother, Charlotte Burston.

At the pre-inquest hearing held on Friday (Sept 13), WAST acknowledged a critical mistake in responding to urgent calls for medical assistance. Representing WAST, Trish Gaskell stated, “An advanced paramedic practitioner would normally be allocated and should have been allocated to Ms Burston before she was conveyed to hospital. The trust has accepted that error.”

Deputy Coroner Mark Layton confirmed that all reports from WAST, including transcripts of the 999 calls, had been received. He announced plans to commission an independent expert to review the evidence and determine whether a different response from the ambulance service might have altered the outcome. “The expert will examine the evidence and ascertain whether a difference could have been achieved or not had the ambulance service’s response been different,” Mr Layton said.

Charlotte’s family has been left grieving after her death on New Year’s Eve, despite repeated attempts by her 15-year-old daughter, Ella, to call for medical assistance. On Christmas morning, Charlotte began experiencing severe tingling sensations in one of her arms—a potential warning sign of a cardiac event.

“I called 111 at 8:19 am; the call lasted 53 seconds, so I hung up because it was taking too long,” Ella recounted. “I then called 999 at 8:29 am, and the call lasted 41 minutes. The woman I spoke to refused to tell me how long an ambulance would take but just said that one would be arranged.”

Despite these urgent pleas, no ambulance arrived. As Charlotte’s condition worsened, Ella contacted her grandfather, Brian Laye, who lives in Clunderwen. He immediately drove to Llanteg, arriving to find his daughter drifting in and out of consciousness.

“Charlotte was lying on the sofa, struggling to breathe,” Mr Laye recalled. “We were told an ambulance wouldn’t be available for at least an hour and a half. With no time to lose, I decided to take her to Withybush Hospital myself.”

En route to the hospital, Charlotte suffered a major heart attack near Robeston Wathen. Upon arrival at Withybush General Hospital, she was placed on life support and later transferred to Morriston Hospital. Sadly, she never regained consciousness and was pronounced dead on New Year’s Eve.

A post-mortem examination concluded that the cause of death was hypoxic brain injury—a lack of oxygen to the brain resulting from the cardiac arrest.

“If an ambulance had got to Charlotte within 15 minutes of Ella’s first call, she’d still be with us today,” said Vincent Laye, the father of Charlotte’s daughters. “The pain and the grief that this has left us with is beyond explanation. Our girls have lost a mother who they relied on and who was their best friend.”

Mr Laye expressed deep frustration over what he perceives as systemic failures within the National Health Service (NHS) and WAST. “The bottom line is that the NHS has failed in providing the care that everyone pays for and that every one of us deserves,” he stated.

He added that while schools and local charities like the Sandy Bear Children’s Bereavement Charity are offering support, there has been “absolutely no support” from other authorities. “I truly believe that this awful death could have been prevented,” he said. “Somebody needs to be held accountable for what’s happened, to prevent this from happening to somebody else.”

The depth of the family’s loss was evident as over 150 people attended Charlotte’s funeral. “Our girls have lost a mother who was with them and who cared for them 24/7,” Mr Laye said. “The community around Llanteg has lost a woman who was greatly loved.”

This heartbreaking incident is not isolated. In a similar case, a man in Pembroke Dock died after reportedly waiting nine hours for an ambulance that failed to arrive in time. Despite multiple calls for help, medical assistance did not reach him promptly, leading to his untimely death.

Family members of the deceased have expressed profound grief and frustration, citing systemic issues within emergency services. “The pain we are experiencing is immeasurable,” a relative said. “No one should have to endure such a wait in an emergency.”

These successive tragedies have intensified public outcry over ambulance response times and resource allocation within WAST. Community leaders and residents are demanding urgent action to address these shortcomings to prevent further loss of life.

Liam Williams, Executive Director of Quality and Nursing at WAST, extended condolences to the Burston family. “We were deeply sorry to hear about Ms Burston’s passing and would like to extend our thoughts and condolences to her family on their sad loss,” he said. “A thorough investigation has begun, and we will be contacting Ms Burston’s family to invite them to participate in this process.”

Sonia Thompson, WAST’s Assistant Director of Operations, acknowledged the extreme pressures on the ambulance service due to wider NHS system issues. “Our ambulance service is under extreme and well-documented pressure as a result of wider system pressures across the NHS,” she noted. “We’re thinking very differently about the way we deliver services in future and are already testing some new ways of working across Wales to understand how we can relieve some of the pressure.”

The Welsh Government has stated that despite budget pressures, it is investing in same-day emergency care, extra community beds, and social care services to improve patient flow through hospitals. “We recognise the challenges faced by emergency services and are committed to supporting initiatives that enhance response times and patient care,” a spokesperson said.

Mr Laye emphasised that the issue extends beyond his family’s tragedy. “This is about every other person out there who deserves to be looked after when they are most in need,” he said. “The NHS and the local authority have failed us in a way that’s going to change our lives forever, and I’m refusing to allow this to be brushed aside.”

Local officials and healthcare advocates are calling for a thorough investigation into both cases, urging the Welsh Government to implement necessary reforms. The recurring nature of these tragedies underscores the urgent need for improved resource allocation, staffing, and operational protocols within WAST.

As the inquest proceeds, the Burston family and the wider community await answers. The repeated failures in emergency response have prompted calls for systemic reforms within WAST and the NHS in Wales. Without significant changes, the safety and well-being of the public remain at risk.

Ms Burston is survived by her two daughters, whose prompt actions highlight the critical importance of effective emergency services. The family’s plight serves as a stark reminder of the real-life consequences of systemic shortcomings in healthcare provision. Their hope is that by sharing their story, they can prevent similar tragedies from occurring in the future.

The next pre-inquest hearing is scheduled for January 17, where it is hoped that the details for the full inquest will be finalised.

Health

Hywel Dda Health Board announces Community Vaccination Centres

Published

2 days ago

January 28, 2025

Tom Sinclair

HYWEL Dda University Health Board is organizing pop-up community vaccine centres to make it easier for eligible individuals to access their flu and COVID-19 vaccines.

To check your eligibility for the flu and/or COVID-19 vaccine:

Visit: phw.nhs.wales
Contact the health board: 0300 303 8322 (Option 1)
Email: [email protected]

If you are eligible, you can either drop in at one of the centres listed below or book an appointment using the details above.

New clinics are being arranged for February. Stay updated by visiting the health board’s webpage:
Seasonal Flu Vaccinations

Vaccination Centres and Schedules

Carmarthenshire

Carmarthen Athletic RFC
Athletic Park, Johnstown, Carmarthen, SA31 3QY

Monday, January 27: 9:30am–4:45pm
Tuesday, January 28: 9:30am–4:45pm
Wednesday, January 29: 9:30am–4:45pm
Thursday, January 30: 9:30am–4:45pm

Llandeilo Fawr Civic Hall
17 Crescent Road, Llandeilo, SA19 6HW

Friday, January 31: 10:00am–4:45pm

Pontyberem Memorial Hall
Coalbrook Road, Pontyberem, Llanelli, SA15 5HU

Tuesday, February 4: 9:30am–4:30pm

Llandovery RFC
Church Bank Playing Fields, Llandovery, SA20 0BA

Thursday, February 6: 10:00am–4:30pm
Friday, February 7: 10:00am–4:30pm

Ceredigion

Tregaron Memorial Hall
The Square, Tregaron, SY25 6JL

Monday, January 27: 10:00am–4:30pm

New Quay Memorial Hall
Ffordd Towyn Road, New Quay, SA45 9QQ

Tuesday, January 28: 9:30am–4:45pm
Wednesday, January 29: 9:30am–4:45pm

The Pwerdy-Powerhouse Community Arts Centre
Chapel Street, Pont Tyweli, Llandysul, SA44 4AH

Tuesday, February 4: 10:00am–4:45pm
Wednesday, February 5: 10:00am–4:45pm

Pembrokeshire

Pembrokeshire Archives
Prendergast, Haverfordwest, SA61 2PE

Tuesday, January 28: 9:30am–4:50pm

Regency Hall
King George V Playing Fields, Milford Street, Saundersfoot, SA69 9NG

Friday, January 31: 9:30am–4:45pm

Neyland MVC
Unit 1, Honeyborough Retail Park, SA73 1SE

Monday, February 3: 9:30am–4:45pm
Wednesday, February 5: 9:30am–4:45pm

Llwyngwair Manor
Newport, Pembrokeshire, SA42 0LX

Thursday, February 6: 10:00am–4:30pm

Bloomfield House
Redstone Road, Narberth, SA67 7ES

Friday, February 7: 10:00am–4:45pm

Health

RCN demands urgent action and transparency on corridor care in Wales

Published

2 days ago

January 28, 2025

Tom Sinclair

THE RCN today issued a strong call to action to the Welsh government, urging them to take decisive steps to eradicate corridor care – a practice that is unsafe, undignified, and unsustainable. The most vulnerable in society, including many older people, bear the brunt of corridor care –where patients are treated in hallways and other inappropriate settings due to bed shortages.

Corridor care compromises patient safety and dignity by delaying timely treatment, reducing privacy, and increasing anxiety and stress. For the nursing workforce, it worsens workloads, contributes to burnout, and undermines their ability to provide quality care.

In open letters to the Welsh Government, NHS Wales, key watchdogs and advocates, the RCN has called for action on eight steps to end corridor care in Wales. The RCN’s eight recommendations include protecting patient safety and supporting the nursing profession by declaring care in chairs for over 24 hours a “never event” and fostering a culture where nursing staff can raise safety concerns without fear. Key steps include increase weekend staffing that can enable timely discharges, restoring District Nurse numbers to 2010 levels, and investing in social care to ensure patients can transition from hospitals to appropriate care settings promptly.

Additionally, the Government must pause hospital bed reductions and review capacity to ensure adequate care in both community and hospital settings. Investing in the nursing workforce and fully implementing the Six Goals for Urgent and Emergency Care programme is critical. NHS Wales must be empowered to divert patients to neighbouring services when necessary, easing pressure on overstretched facilities and improving outcomes.

Helen Whyley, Executive Director of RCN Wales, said: “Nurses are facing immense challenges in maintaining high standards of patient care amidst the growing prevalence of corridor and chair care in hospitals. The RCN’s recent report starkly highlights the stories of nurses who are striving to provide quality care in these difficult conditions. Despite the lack of proper facilities and the strain of overcrowded hospitals, nurses continue to demonstrate remarkable dedication and resilience. They often work long hours under intense pressure, ensuring that patients receive the best possible care even when resources are stretched thin.”

“Our recommendations provide a clear and achievable roadmap to ensure patients receive care in the right place, at the right time, and by the right professional. The nursing workforce is ready to lead the way – but we need the Welsh government to act now.”

The RCN is calling on the Welsh Government to engage all health care stakeholders, listen to the expertise of the nursing workforce, and prioritise patient safety above all else. The time to end corridor care is now.

Health

Leading pharmacies demand tougher regulation on online sale of weight-loss jabs

Published

4 days ago

January 27, 2025

Tom Sinclair

PHARMACIES are calling for stricter regulation of online sales of weight-loss injections, warning of risks to patient safety amid predictions of a surge in demand this year.

The National Pharmacy Association (NPA), representing independent community pharmacies, has urged the General Pharmaceutical Council (GPhC) to require more thorough consultations with patients before dispensing weight-loss injections and other high-risk medications online.

The NPA cautioned that existing regulations allow medicines to be supplied without adequate consultation or access to patient records, leaving patients vulnerable. They called for a mandatory two-way consultation process to ensure prescribers have a full understanding of patients’ medical histories before issuing such treatments.

Greater safeguards needed

Responding to draft GPhC guidelines, the NPA criticised the proposed safeguards, stating they “still leave the door open for medicines to be prescribed and supplied without appropriate two-way patient consultation or access to a full clinical picture, particularly with high-risk medicines.”

The association recommended prescribers engage in direct dialogue with patients—either in person or via telephone—before offering weight-loss medications such as Mounjaro injections. The NPA also stressed the importance of obtaining comprehensive medical histories, rather than relying solely on online questionnaires.

Nick Kaye, Chair of the National Pharmacy Association, said:
“Obesity is one of the biggest challenges facing our country, and pharmacies want to play their part in helping patients achieve and maintain a healthy weight.
“Weight-loss injections can be effective when prescribed as part of a carefully managed programme, but the current regulations allow some patients to access these medications inappropriately, without proper consultation or examination of medical records.”

Addressing rising demand

The call for tighter regulations comes as demand for weight-loss treatments is expected to rise, with the government planning to expand the rollout of such medications. Many pharmacies already dispense weight-loss treatments or include them in private weight-loss programmes, emphasising a need for best practices to prioritise patient safety.

The NPA highlighted cases of patients who had been inappropriately prescribed weight-loss injections, including individuals with eating disorders or those with body mass indexes (BMI) outside the licensed range. Such cases increase the risk of severe adverse effects.

Kaye added:
“Medicines are not like ordinary goods for sale; they must be handled with great care because they have the power to harm as well as to heal. We urge the GPhC to make a full consultation compulsory for high-risk medicines and ensure supply is prioritised for those with the greatest clinical need, including those with type 2 diabetes.”

Warning against unregulated sellers

The NPA and the Medicines and Healthcare products Regulatory Agency (MHRA) have also warned against purchasing weight-loss injections from unregulated sources, such as beauty salons or social media platforms. Counterfeit medications from these suppliers pose significant health risks.

The NPA advised patients to consult a pharmacist if they are unsure about weight-loss treatments, ensuring they receive safe and effective care as part of a programme to achieve sustainable lifestyle changes.