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Dental crisis deepens as MP reveals survey shock — Welsh Govt eyes sweeping changes

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Patients in Pembrokeshire left stranded without NHS dentists as new centralised ‘portal’ plan sparks concern

PEMBROKESHIRE MP Henry Tufnell has published the results of a major survey exposing the scale of the dentistry crisis in West Wales — with 88% of respondents saying they do not have an NHS dentist.

Henry Tufnell MP

Now, with the Welsh Government proposing sweeping reforms to NHS dental services, concerns are growing that continuity of care could worsen and families may be forced to attend separate dental practices under a new centralised system.

Mr Tufnell said the responses to his survey were “shocking” and pointed to a system “failing to meet the needs” of Pembrokeshire residents.

Survey findings at a glance:

88% of respondents do not have an NHS dentist

60% tried to register but were told no places were available

Over one-third have not seen any dentist at all

Most reported emergency-only care or temporary treatment

Families cited long travel distances, unaffordable costs, and health deterioration from delays

In some cases, residents described waiting up to 16 years for an appointment. One patient was diagnosed with jaw cancer after multiple emergency visits, and a parent reported paying over £2,000 privately for their son’s treatment.

Mr Tufnell has presented the findings to Hywel Dda University Health Board (HDUHB), which is responsible for managing local NHS dental contracts. He has pledged to work with the board and local dentists to push for urgent reform.

“Patients are suffering, and services are falling short,” Mr Tufnell said. “Our local dental professionals are doing their best, but they are trapped in a system that simply isn’t working.”

Centralised ‘Dental Portal’ proposed

The survey comes as the Welsh Government launches a public consultation on radical new proposals to tackle the growing backlog and access problems in NHS dentistry.

The plan would see all adult patients placed on a central waiting list, called the Dental Access Portal, and then assigned to any surgery within the health board area — not necessarily their local or regular dentist.

Under the new model:

Patients would only remain with a surgery while actively receiving treatment

Those with healthy teeth would be recalled for a check-up every 18–24 months

Children would remain with their initially assigned dentist

Some charges would increase (e.g. routine check-ups rising from £20 to £24.75), while others would drop (e.g. single crowns falling from £260 to £239.15)

Health Minister Jeremy Miles said the proposed changes aim to improve fairness and make NHS dentistry more attractive to providers. “When people need to see a dentist, they’ll be able to access one — that’s the critical thing,” he said.

BDA and dentists voice serious concerns

But the British Dental Association (BDA) and frontline dentists have warned that the proposals risk undermining continuity of care and could accelerate the move towards private dentistry.

Dr Lauren Harrhy, a dentist from Pontypool, said the system may become saturated: “There is a risk that practices will be overwhelmed with complex cases and won’t be able to return patients to the central system — blocking new access entirely.”

Others warned the changes could split families between surgeries and discourage patients from attending regularly, while offering no new funding to support the transition.

Dr Harj Singhrao, a dentist in Newbridge, said: “This could be devastating. If people are punished for looking after their teeth — and families are split across surgeries — it breaks trust and continuity.”

Voices from the public

Local voices speak out: ‘A total mess’

As Pembrokeshire MP Henry Tufnell released the results of his dentistry survey, social media erupted with hundreds of personal stories and strong opinions about the crisis — and what the Welsh Government plans to do about it.

Years without care, soaring bills

Emma Roach shared her struggle: “I haven’t seen a dentist in seven years… I’ve got bleeding gums, probably need fillings, and can’t afford even the check-up. I just paid £97 for new glasses — it’s a mess. I’m a vet nurse, single parent, and even my 12-year-old son doesn’t get free NHS dental care.”

MelJane Bainee added: “My daughter has always looked after her teeth. Now we’ve been told it could cost up to £5,000 to fix a dental issue — and we’re not getting any help.”

Others reported resorting to private schemes. “Paying £45 a month now because of the mess of my teeth not being able to access a dentist for so many years,” wrote Abigail Louise Evans.

Fury over government priorities

Abi Hallett criticised local spending priorities: “I think the money pledged for a footpath from Narberth to Haverfordwest… would be much better spent on providing some NHS dentistry.”

Another comment read: “On the day we find out Mark Drakeford is giving £36 million of Welsh taxpayers’ money to Starmer, we’re here without NHS dentists. Fund care in Wales first!”

Warnings over Welsh Government’s reforms

Kirsty Fisher didn’t hold back: “The new Welsh Government dental contract is the final nail in the coffin. They’re driving NHS dentists out by making the contract unworkable. Stop blaming the practices — it’s government policy doing this.”

Dan Chambers described the cycle many patients face: “Get registered, get seen once, place shuts down, repeat.”

Mary Dempsey added: “If you’re an NHS patient, they declare you fit after your check-up. They won’t do any preventative care, especially in the elderly.”

Mixed views on Henry Tufnell’s efforts

While some praised the MP for raising the issue, others questioned the impact.

“Does Henry live in cloud cuckoo land?” asked Ian Sturley.

Myles Lewis-McGinley wrote: “While I appreciate Henry’s efforts, this has happened under 26 years of Labour in Wales. These problems didn’t appear overnight.”

Kevin Lloyd asked the MP directly: “Do you use NHS dentistry yourself, or private? And how many people actually filled in this survey?”

Others were more sceptical of all political parties.

Mike Gideon Hodgson commented: “Reform aren’t going to make things better either — the whole political system needs reforming, not just the party.”

MP calls for local solution

Henry Tufnell told The Herald: “This isn’t just about waiting lists or contracts — it’s about people’s lives. The heartbreaking stories in my survey make one thing clear: reform must be grounded in patient care and local accountability, not bureaucracy.”

The public consultation on the new proposals remains open until Wednesday, 19 June.

 

Health

Decision pending on adult mental health referral pathway

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HYWEL DDA University Health Board will decide next week whether to make changes to the GP referral pathway for routine adult mental health services permanent.

The decision will be taken at a public Board meeting on Thursday (Mar 26).

Board members will consider a proposal to formalise changes already introduced in Ceredigion and, if approved, roll out the revised pathway across Pembrokeshire and Carmarthenshire.

Since March 2025, adults in Ceredigion seeking routine mental health support have been advised by their GP to contact the NHS 111 Wales ‘Press 2’ service, rather than being referred directly to the county’s Community Mental Health Team.

The temporary change was introduced in response to ongoing staffing shortages. Health Board officials say the approach has helped maintain timely access to face-to-face assessments for those who need them, while directing initial contact through a single access point.

The 111 ‘Press 2’ service provides telephone assessments by local wellbeing practitioners, supervised by registered mental health nurses, offering advice, support and onward referrals where required.

At its November 2025 meeting, the Board agreed to extend the temporary pathway until the end of March 2026. A nine-week engagement exercise followed, running from December 8 to February 9, to gather feedback from patients, professionals and stakeholders on the potential long-term impact.

Andrew Carruthers, Chief Operating Officer at Hywel Dda University Health Board, said: “I would like to thank everyone who took the time to share their views and experiences.

“I would also like to thank West Wales Action for Mental Health for supporting engagement with patients, including those with lived experience, alongside GPs, primary care teams, mental health staff and third sector partners.

“Our priority is to ensure mental health services remain accessible, fair and sustainable. The temporary changes in Ceredigion have shown some positive benefits, and the feedback we have received from across the three counties will play an important role in shaping the Board’s decision.”

The Board will review all evidence and feedback before making a final decision on the future of the adult mental health referral pathway.

GPs will continue to refer patients with urgent or complex needs directly to community mental health teams where appropriate, and have access to a dedicated NHS 111 professional line for additional clinical advice.

Further details, including the full Board papers, are available here:
https://biphdd.gig.cymru/amdanom-ni/eich-bwrdd-iechyd/cyfarfodydd-y-bwrdd-2026/agenda-a-phapuraur-bwrdd-26-mawrth-2026/

The meeting will be streamed live from 9:30am on Thursday (Mar 26) via:
www.youtube.com/hywelddahealthboard1

 

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Health

Parents urged to check children’s vaccinations after meningitis cases

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Local pharmacy reports MenB vaccine shortage amid rising concern

PARENTS and carers across west Wales are being urged to check their children’s vaccination status following recent meningitis cases in the UK.

The warning comes as a local pharmacy has confirmed a shortage of the Meningitis B (MenB) vaccine, highlighting growing pressure on supplies.

Mendus Pharmacy said it currently has no availability of the vaccine due to what it described as a nationwide supply issue.

Mendus Pharmacy: No availability of the vaccine

In a statement, the pharmacy said: “We would like to inform our patients that, due to ongoing supply issues, we currently have no availability of the Meningitis B vaccine.

“Unfortunately, this is a nationwide shortage and all stock is currently unavailable.

“We understand this may be particularly concerning given the recent outbreak reported in Kent, and we completely appreciate the importance of timely vaccination.”

The pharmacy confirmed it is operating a waiting list and will contact patients once supplies return.

Health officials say keeping vaccinations up to date remains one of the most effective ways to prevent serious illness and reduce pressure on NHS services.

Dr Ardiana Gjini, Executive Director of Public Health at Hywel Dda University Health Board, urged parents to act.

She said: “Vaccination is one of the most effective ways we can protect children and young people from serious illness.

“Ensuring your child is fully vaccinated not only safeguards their health but also helps prevent the spread of infections within our communities.

“I strongly encourage all parents and carers to check their child’s vaccination status. If you are concerned that your child may have missed routine vaccinations, please speak to your GP.”

Meningococcal disease is a serious and potentially life-threatening infection that can lead to meningitis or septicaemia. While many people recover, some are left with long-term physical, neurological or psychological complications. Around one in ten cases can be fatal.

Although the disease can affect anyone, babies, young children, teenagers and young adults are at greatest risk.

In Wales, vaccines protecting against meningococcal strains A, B, C, W and Y are offered as part of the NHS immunisation programme. Infants receive the MenB vaccine, while teenagers are offered the MenACWY vaccine.

Latest figures from the Health Board show that uptake among 16-year-olds for the MenACWY vaccine stands at 76.4%, meaning a significant number of young people remain unprotected as they approach adulthood.

For younger children, uptake of the MenB vaccine is higher but still below the recommended 95% target. Around 92.8% of infants are vaccinated by their first birthday, rising slightly to 91.8% by their second.

Health officials say these figures reflect strong engagement from families and primary care teams but stress that continued vigilance is needed.

Families are being advised to check their child’s vaccination record with their GP or by contacting the Health Board directly. Parents should also ensure babies receive their scheduled MenB doses and that teenagers receive their MenACWY and 3-in-1 booster vaccines, which are currently being delivered in schools.

Parents are also urged to remain alert to the symptoms of meningitis and septicaemia and to seek urgent medical advice if they have concerns.

Further information on symptoms is available via NHS 111 Wales.

 

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Health

NHS ‘on brink of collapse’ during Covid as inquiry exposes failures

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Wales warned to act fast as damning report reveals staff trauma, delayed care and deadly gaps

THE UK’s healthcare system came perilously close to collapse during the Covid-19 pandemic, a major public inquiry has found, with Wales now facing pressure to act on urgent recommendations.

A landmark report published on Thursday (Mar 19) lays bare the scale of the crisis, concluding that hospitals across the UK – including in Wales – were pushed to “intolerable strain”, with some patients receiving lower levels of care and others left untreated altogether.

The findings come as First Minister Eluned Morgan welcomed the report and confirmed the Welsh Government will respond within six months.

Flawed response: Investigators identified serious failings in how the pandemic was handled

System “ill-prepared” for pandemic

The inquiry found the UK entered the pandemic in a weakened state, with staff shortages, too few hospital beds, and ageing infrastructure already placing pressure on services.

Healthcare systems “coped, but only just,” the report states, warning that collapse was only avoided due to the “almost superhuman efforts” of NHS staff.

Many workers suffered severe mental health impacts, with burnout and post-traumatic stress widespread across the workforce.

Patients died alone

Among the most distressing findings was the impact of strict hospital visiting rules.

Thousands of patients died without family by their side, while relatives were often forced to say goodbye over the phone or by text.

The report highlights how restrictions, though intended to save lives, caused lasting trauma for families across Wales and the UK.

Covid-19: Healthcare systems “coped, but only just,” the report states

Missed treatment and cancer delays

The inquiry also exposes the devastating knock-on effect on non-Covid care.

Planned operations were cancelled, screening programmes paused, and patients avoided hospitals out of fear – leading to delayed diagnoses and, in some cases, avoidable deaths.

Cancer treatment performance worsened, with late diagnoses contributing to increased mortality.

“Fundamental flaws” in response

Investigators identified serious failings in how the pandemic was handled, including:

  • Early guidance that underestimated airborne transmission
  • Shortages of PPE, leaving staff exposed
  • Poor communication with vulnerable patients
  • Inadequate planning for emergency and critical care capacity

These issues, the report says, put both patients and staff at greater risk.

Ambulances overwhelmed: The report warns future pandemics could see similar failures unless urgent reforms are made

NHS 111 and ambulances overwhelmed

Emergency systems also struggled to cope.

Demand for NHS 111 surged beyond capacity, while ambulance delays increased – even for life-threatening calls.

The report warns future pandemics could see similar failures unless urgent reforms are made.

Long Covid and hidden impact

The long-term effects of Covid are still being felt, with inconsistent care for Long Covid patients and ongoing uncertainty around treatment.

Meanwhile, millions of people who needed routine care remain affected by the backlog created during the pandemic.

Eluned Morgan: Acknowledged the significant impact on patients, staff and families

Welsh Government response

First Minister Eluned Morgan said the Welsh Government would respond “openly and constructively” to the findings.

She acknowledged the significant impact on patients, staff and families and confirmed Wales will address the inquiry’s recommendations within the required six-month timeframe.

Urgent warnings for the future

The inquiry makes ten key recommendations, including:

  • Expanding hospital and emergency capacity
  • Improving infection control guidance
  • Strengthening support for healthcare workers
  • Better data systems to identify vulnerable patients

It warns that without action, the NHS may not withstand the next pandemic.

“We may not be so lucky next time”

In one of the report’s starkest conclusions, Baroness Hallett warned that healthcare systems came dangerously close to failure.

If the crisis had lasted longer – or hit harder – the NHS could have collapsed entirely.

The message is clear: Wales and the UK must prepare now, or risk repeating the same mistakes.

 

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