News
Nuisance call firm linked to web of call centre woes
A WEST WALES based company has been fined for making nuisance calls just a week after another was punished for the same offence. This has taken place as a Herald investigation has revealed that many companies working in the telesales industry in west Wales are connected by common directors or shareholders.
Miss-sold Products UK had a call centre in Ammanford where they employed up to 15 call centre agents. Those agents made 75 million nuisance calls in just four months – between November 2015 and March 2016 – most of which were from an automated dialler.
Now the company, which had its registered office in a terraced house in Milford Haven at the time, has been fined £350,000 by the Information Commissioner’s Office (ICO). That is a registered address shared by several other call centre type companies.
Last week Port Talbot-based Barrington Claims Ltd was also fined – this time £250,000 – after making more than 15 million automated PPI calls, between February and May 2016. That company, which is not connected to Miss-Sold, had failed to ensure automated marketing calls were sent to individuals who had consented to receive marketing.
Miss-Sold Products UK Ltd was a Payment Protection Insurance reclaims specialist. Charging customers they sold to an upfront fee, promising they would get more back later once their PPI claims would be settled. The company had previously been known as Penguin Claims Limited until November 2015.
The current director of the company is listed as Douglas Andrew Albury. His address is given as 83 Dulcie Street, Manchester. However a quick check found that this was as copy shop offering mail redirection services. Albury over recent years has been linked to over 37 limited companies. They include several other call centre based business still trading in Ammanford and Carmarthen – his contact address differs depending on which company his is connected with – but his date of birth and middle name show it is the same man. Companies House shows he also has a west Wales address in Neath.
Companies he controls include Your Money Rights Ltd, which is currently trading, and another, Business Advice Bureau UK Ltd, was struck off the register at Companies House as recently as Wednesday (Jan 17).
MILLIONS IN DEPOSITS LOST
Other now dissolved firms that he has been involved with in locally include Scarlet Protect Limited – a reincarnation of a Carmarthenshire based PPI firm which ripped the general public off for millions of pounds.
Albury was also a director of its forerunner, Scarlet Marketing Services Limited – again a PPI reclaim firm – which employed, according to a former member of staff, around 60 call centre staff in offices at King Street Carmarthen. That company was put into voluntary liquidation on December 8, 2016, with almost £5.7m of debts, including over £70k in unpaid fines, £88k owing to HMRC and over £5,000,000 in deposits owing to members of the public.
Your Money Rights Ltd – also known as U Legal – is another firm he was listed as a director of. That firm is still trading
Miss-sold Products UK Ltd made its latest, mostly automated, marketing calls between November 16, 2015, and March 7, 2016. The calls contained recorded messages, primarily promoting PPI compensation claims, but the company did not have the recipients’ consent for making marketing calls, which is against the law.
It also broke the law, the ICO ruled, by failing to identify the organisation making the calls, while it used so-called ‘added value’ numbers that generate revenue when an individual calls the number, which is then apportioned and passed to associated companies and the network carrier.
OVER 100 COMPLAINTS
The ICO received 146 complaints from the public about Miss-sold Products. Some people were called on multiple occasions. Others said they were unable to opt out of receiving the calls. Some expressed further distress as they were concerned that calls late at night may have been from family members or those to whom they provided care.
Albury as director of Miss-sold – which had its registered office at 10A North Road, Milford Haven before it was moved in 2017 to Darlington, County Durham – had applied to strike the firm off the Companies House register but the ICO has blocked the move pending enforcement action.
10A North Road is not an official address, but number 10 is owned by local businessman Adrian Jenkins who was also an officer of the now defunct Business Advice Bureau UK Ltd
A further company of which Albury was a director recently moved its registered office from that Darlington address to the Dulcie Street address in Manchester. Another key player in Miss-Sold was Richard Jones – he has resigned his directorship but is still actively involved in other call centre related businesses in Carmarthenshire.
This is to allow all options to be considered for recovery of the penalty, and for the actions of the director in running the company to be fully scrutinised.
ICO Enforcement Group Manager Andy Curry said: “This company blatantly ignored the laws on telephone marketing, making a huge volume of intrusive calls over a short period of time and without any apparent attempt to ensure they had the consent of the people they were harassing.
“The ICO will come down hard on rogue operators who want to treat the law and the UK public with contempt. We hope the Government will bring forward plans to introduce personal liability for directors as a matter of urgency, to stop them from escaping punishment after profiting from nuisance calls and texts.
“In the absence of a change in the law, the ICO will continue to face challenges in the recovery of penalties, and rogue directors will think they can get away with causing nuisance to members of the public.”
Local Government
Essential bridge maintenance and repairs planned for January
Works on Westfield Pill Bridge to affect A477 traffic
ESSENTIAL maintenance and repair work is set to begin on Westfield Pill Bridge, with traffic management in place on the A477 between Neyland and Pembroke Dock.
The programme of works is due to start on Monday (Jan 19) following a Principal Inspection carried out in 2022, which identified a number of necessary repairs to maintain the long-term durability and safety of the structure.
Westfield Pill Bridge is a key route linking communities in south Pembrokeshire and carries a high volume of daily traffic. While major works were last undertaken in 1998 — which required a full closure of the bridge — the upcoming refurbishment has been designed to avoid shutting the crossing entirely.
Instead, the works, scheduled to take place in early 2026, will be managed through traffic control measures to keep the bridge open throughout the project.
The planned refurbishment will include the replacement of both eastbound and westbound bridge parapets, the renewal of expansion joints, and full resurfacing of the bridge deck.
The work is expected to take no longer than three months and will involve weekend and night-time working to help minimise disruption. All construction activity will be carried out from the bridge deck and has been scheduled to avoid clashes with other planned trunk road works, as well as periods of higher traffic demand.
Two-way traffic signals will be in place for the duration of the works. These will be manually controlled during peak periods, with particular efforts made to reduce delays affecting school transport.
Motorists are advised that there may be delays to local bus services during the works, including the 349 (Haverfordwest–Pembroke Dock–Tenby) and 356 (Milford Haven–Monkton) routes.
Drivers are encouraged to allow extra time for journeys and to follow on-site signage while the works are underway.
Crime
Breakthrough in 1993 Tooze murders: 86-year-old man arrested after cold case review
POLICE investigating one of Wales’ most disturbing unsolved double murders have arrested an 86-year-old man on suspicion of killing elderly couple Harry and Megan Tooze more than three decades ago.
South Wales Police confirmed the arrest on Tuesday (Dec 17), following a forensic cold case review into the 1993 killings, which shocked the rural community of Llanharry and cast a long shadow over the South Wales justice system.
Harry Tooze, aged 64, and his wife Megan, 67, were found shot dead with a shotgun at their isolated Ty Ar y Waun farmhouse on July 26, 1993. Their bodies were discovered inside a cowshed on the property, concealed beneath carpet and hay bales, having been shot in the head at close range.
The brutality of the killings and the remoteness of the scene prompted one of the most high-profile murder investigations in Wales at the time.
Conviction later quashed
In 1995, Cheryl Tooze’s then-boyfriend, Jonathan Jones, was convicted of the murders and sentenced to life imprisonment. The prosecution case rested heavily on a partial fingerprint found on a teacup at the farmhouse.
However, the conviction unravelled just a year later. In 1996, the Court of Appeal quashed the verdict, ruling it unsafe and highlighting serious concerns about the reliability of the fingerprint evidence. The decision was widely regarded as a significant miscarriage of justice.
Jones, who consistently maintained his innocence, was supported throughout the ordeal by Cheryl Tooze, whom he later married. The couple have since spoken publicly about the devastating impact of the case on their lives.
Despite renewed appeals and periodic reviews, no one else was charged and the murders remained unresolved for nearly 30 years.
Operation Vega and forensic advances
In 2023, marking the 30th anniversary of the killings, South Wales Police launched a full cold case review under Operation Vega. The review was led by forensic scientist Professor Angela Gallop, one of the UK’s most respected figures in forensic investigation.
Detectives re-examined preserved exhibits from the original crime scene using modern forensic and DNA techniques that were not available in the early 1990s. Police have not disclosed which items were re-analysed or what evidence led to the latest arrest.
On December 17, officers arrested an 86-year-old man on suspicion of murdering Harry and Megan Tooze. He remains in police custody while enquiries continue. No further details about the suspect have been released at this stage.
Police appeal for information
Senior Investigating Officer Detective Superintendent Mark Lewis described the arrest as a significant moment, but stressed that the investigation is ongoing.
He said: “While this arrest is clearly a significant development in the investigation, our enquiries are very much ongoing. This case has affected many people over the years and our aim is to find answers to the unanswered questions which remain about their deaths over 30 years on.
“Even with the passage of time, I would urge anyone who has information about the murders, no matter how small it may seem, to come forward and speak to police.”
Anyone with information is asked to contact South Wales Police, quoting occurrence number 2300016841.
Crime
Former police officer accused of making sexual remarks to women while on duty
Court hears allegations of inappropriate behaviour during official police visits
A FORMER police officer has appeared in court accused of making sexually inappropriate remarks to women he encountered while on duty.
Luke Silver, aged 34, is alleged to have abused his position as a police officer by making unwanted and explicit comments to two women during the course of official police business.
Cardiff Crown Court heard that Silver attended one woman’s home following an incident involving her partner and took an initial statement. However, the woman told the court that Silver later returned to her address on several further occasions, during which the conversation allegedly became personal and sexual in nature.
She said the officer asked intrusive questions about her sex life and made comments about her appearance, which she found unsettling. In messages sent to a friend at the time, the woman described his behaviour as “inappropriate”, “strange” and “creepy”.
The court was told she later said she felt uncomfortable during the visits, claiming Silver behaved in an overly relaxed manner while speaking to her and made remarks that were entirely unrelated to the police matter he had attended for.
A second woman has also made allegations that Silver asked her sexually explicit questions and made comments about her body while acting in his capacity as a police officer.
Silver, formerly of Gwent Police and now living in Lamphey, Pembrokeshire, denies three counts of improper use of police powers or privileges. The alleged offences are said to have taken place in 2021.
The trial is continuing at Cardiff Crown Court.
(Image: WNS)
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