News
Welsh Water reminds customers to use water wisely
WELSH WATER customers are being asked to continue using water efficiently to help the company maintain water supplies and protect the environment as the current dry spell is set to continue through July and into August.
June was the hottest on record in Wales with only 24% of long term average rainfall during the month. With the heatwave now set to continue and only limited rainfall predicted over the next few weeks, WelshWater is working closely with water watchdog Consumer Council for Water and Natural Resources Wales to remind customers that using water wisely will not only help protect supplies for customers but also help the wider environment. Many of the company’s upland reservoirs are used to release extra water into rivers during these conditions to increase river levels and protect local wildlife.
The company is now spending an extra £1.5 million a week to safeguard water supplies for its three million customers across most of Wales, Herefordshire and Deeside. It has already taken extensive action to prepare for and manage this prolonged dry period including:
- 450 people working 7 days a week to find and fix 140 leaks a day (80 in normal conditions). Whilst leakage has been halved in the last 10 years and is currently at an all-time low, customers are being encouraged to report leaks to Welsh Water as the company will also repair customers’ pipes free of charge if they have a leak;
- deploying 40 tankers to move water around the network and installing temporary pipelines and pumping stations to help keep customers in supply where we have seen huge increases in demand; and
- pumping over 1 billion litres a day into the network over the past 15 days. This is 25% more than usual amount of water put into the network every day.
Customers are being urged to use water wisely:
- Take a break from watering the garden – the lawn will grow back quickly once it starts to rain
- Take a short shower instead of a bath
- Don’t leave the tap running when brushing your teeth
- Always make sure any washing machines and dishwashers are full
Managing Director of Water Services, Ian Christie, said: “The level of water consumption has reached record levels in recent weeks. This is not surprising after the record temperatures in June and the continued lack of any substantial rainfall in July.
“These challenging weather conditions are set to continue, and behind the scenes, we’re working day and night to maintain supplies by finding and fixing leaks, using our integrated pipe network to move water around and also using tankers to feed into our network directly.
“We’d like to thank customers for working with us and urge them to continue reporting any leaks and follow the advice we have issued on how to use water efficiently so that we can help protect water supplies also play our part in safeguarding the local environment.”
Natalie Hall, Water Manager for Natural Resources Wales, said:“We’re responsible for securing the proper use of natural resources in Wales and making sure there is enough water available for all needs including the environment and people.
“We’re seeing some very low flows in our rivers and low rainfall totals across Wales during this prolonged period of dry weather and there are concerns that water quality and the environment will suffer if the dry weather continues through the summer.
“Every drop of water we use is taken from rivers or groundwater, so we are asking people to conserve water as much as they can.
“Saving water is something anyone can do and doing things differently can make a big difference – like having a shower instead of a bath, turning taps off when brushing your teeth, reducing sprinkler use and using water butts.”
Tom Taylor, Wales Chair for the Consumer Council for Water, said:“Customers are much more willing to use water wisely if they can see their water company is going the extra mile to maintain a reliable supply of water, so we’re pleased Welsh Water is taking exactly the sort of action we would expect.”
“With no end in sight to the hot weather, we’d urge people across Wales to keep playing their part by making every drop of water count in the home and garden. Customers can soak up some great tips on our website and Welsh Water’s too – it’s amazing the difference small changes can make.”
| Saving water in the GARDEN
· Use a watering can or handheld hose pipe instead of a garden sprinkler · Fit a hose trigger gun when using a hose, available from our Product Portal · Add water retention crystals to pots, tubs and hanging baskets to help keep compost moist, available here on our Product Portal · Don’t cut lawns too short and save the clippings to use as mulch to improve soil health
Saving water in the BATHROOM
· Take a shower and reduce the number of baths you have · Put the plug in the basin when you wash and use the collected water instead · Don’t leave the tap running when brushing your teeth · Always make sure taps are turned off fully · Fix a water efficient showerhead · Fix any leaking taps to avoid wasted water · If you are installing a new bathroom, always choose water efficient products
Saving water in the KITCHEN
· Use a washing up bowl when washing up · Fix any leaking taps · Wait until you have a full load before doing your washing · Only fill the kettle with the water you need · If you are purchasing a new appliance which uses water, be sure to check how waterefficient it is
|
Charity
Bassetts Motor Group donates electric van to support lifesaving charity
BASSETTS Motor Group has donated an electric van to support the vital work of Wales Air Ambulance, providing a major boost to the charity’s day-to-day fundraising operations.
The South West Wales-based company has gifted a Citroën e-Berlingo for use until the end of the year — marking the first time the business has made a significant gift in kind to the charity.
Staff from Bassetts recently visited the charity’s headquarters in Dafen to hand over the vehicle, where they met with a medic and were given an insight into the critical care delivered by the service, including a tour of a rapid response car.
Ashley White, of Bassetts Motor Group, said: “Being a South West Wales-based business, we’ve seen first-hand the incredible work that Wales Air Ambulance does.
“We knew the charity relies heavily on fundraising and donations, so when we were looking for a cause to support, it felt like a natural choice.”
The van has been branded with the charity’s logo and information on how the public can support its lifesaving lottery.
Explaining the choice of vehicle, Ashley added: “We’re strong advocates of electric vehicles. Getting people behind the wheel often changes perceptions and helps overcome misconceptions about going electric.
“Citroën offered us a deal that made it possible for us to provide the van in this way, and we felt it would be perfectly suited to the charity’s fundraising needs.”
The Wales Air Ambulance delivers consultant-led emergency care across the country, bringing hospital-level treatment directly to patients and, where necessary, transferring them swiftly to the most appropriate specialist centres. This approach can save critical time and significantly improve survival and recovery outcomes.
The service operates through a unique partnership between the charity and the NHS, with the Emergency Medical Retrieval and Transfer Service providing highly skilled consultants and critical care practitioners who work onboard its aircraft and rapid response vehicles.
As a pan-Wales service, its crews cover the entire country, delivering emergency care wherever it is needed.
Nina Rice, Head of Fundraising High Value Partnerships at Wales Air Ambulance, said: “We are incredibly grateful to Bassetts Motor Group for this generous gift in kind.
“The use of the electric vehicle will make a real difference to our fundraising efforts, helping us reach more communities and raise vital funds.
“As a local company, Bassetts understands just how important our service is to people across Wales. This support will directly help us continue our lifesaving work.”
The charity must raise £13 million every year to keep its helicopters in the air and its rapid response vehicles on the road.
For more information, visit the Bassetts Motor Group website.
Community
Residents return home after major Carmarthenshire fire as probe continues
RESIDENTS forced to evacuate their homes following a major fire in Kidwelly have now been allowed to return, as emergency services confirm the scene has been stood down.
The blaze broke out at a property on Lady Street in the early hours of Tuesday (March 24), with emergency services called at around 4:20am. Several neighbouring homes were evacuated as a precaution while firefighters tackled the incident and assessed the safety of surrounding buildings.
In the latest update, Dyfed-Powys Police confirmed that officers have now left the scene and displaced residents were able to return to their properties on Thursday evening (March 26), following work to make the affected building safe.

The incident caused significant disruption in the town, with Lady Street remaining closed while further work is carried out to ensure the safety of the highway and surrounding structures.
Emergency services, including Mid and West Wales Fire and Rescue Service, were on the scene for several hours during the initial response. Crews were understood to have dealt with a serious property fire, prompting a large-scale emergency operation in the centre of the town.
While the immediate danger has now passed, authorities have confirmed that investigations into the cause of the fire are ongoing. Police are continuing to appeal for witnesses or anyone with relevant information to come forward.
Officers are particularly keen to hear from anyone who may have CCTV, doorbell, or dashcam footage from the area between 11:00pm on Monday (March 23) and 4:00am on Tuesday (March 24).
Anyone with information is urged to contact police quoting reference 027 of 24/3, either via 101, online, or anonymously through Crimestoppers.
Authorities thanked residents and the wider community for their patience during the incident, which saw homes evacuated and roads closed while emergency services carried out their work.
Further updates are expected as the investigation progresses.

Community
West Wales fire crews sharpen skills in major training exercise
FIREFIGHTERS from across west Wales took part in a large-scale training exercise designed to sharpen operational skills and strengthen teamwork.
Crews from the Western Division of Mid and West Wales Fire and Rescue Service attended the development day at Earlswood Training Centre on Sunday (March 22).
Personnel travelled from stations including Carmarthen, Tumble, Newcastle Emlyn, Milford Haven, Narberth and Pontyates to take part in the exercise.

Realistic scenarios
Firefighters were put through a series of realistic scenarios designed to reflect incidents they may face on duty.
These included house fires with people reported inside, kitchen fires, and multi-vehicle road traffic collisions. Crews also carried out specialist line rescue exercises as part of the day.
Support staff played the roles of casualties and members of the public, adding to the realism and allowing firefighters to test their responses in lifelike conditions.
Large-scale finale
The training culminated in a complex car fire scenario involving a vehicle inside a garage attached to a property, with reports of people trapped.
Teams worked together as they would at a real incident, tackling the fire while carrying out rescues within the building.

Building capability
The exercise was described as a success, helping to build operational confidence and improve coordination between different stations.
It also provided an opportunity for crews to share knowledge and specialist skills, strengthening the overall capability of the service.
The training forms part of ongoing efforts to ensure firefighters remain prepared to respond to a wide range of emergencies across the region.
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