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Transport for Wales says sorry for ongoing train chaos

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TRANSPORT FOR WALES has apologised to its customers for the breakdown of locomotives which has caused chaos to railway users in Pembrokeshire and beyond.

The apology comes as commuters have been warned that the travel chaos is likely to continue for at least the next three weeks after Transport for Wales (TfW) stated that an ‘unprecedented’ third of the network’s 127 fleet – 37 locomotives – are damaged.

The handover between the previous franchise holders, Arriva Trains Wales, has also been cited as an issue by the Welsh Government and TfW, with a significant number of train cancellations due to the fact that no spares were available when the handover took place, with tooling and spares taken by Arriva.

In last week’s paper, we reported that many services had been cancelled and that some were running with the help of replacement bus services.

The Herald understands buses from Milford Haven have been booked for the next three weeks for some services.

The firm’s director of customer services, Bethan Jelfs, told The Herald: “Customers are affected throughout our network.

“We are really sorry this is impacting on customers and their journeys and day to day lives.

“We are trying to share that pain around and trying to run trains where the need is greatest, but pretty much all of our routes will be affected.”

She added: “There are some replacement road transport provisions in place for customers and that really is regrettable because we’re not able to run the level of service we want.”

Ms Jelfs explained to The Herald: “We are running services as much as we can but some will be short-form, so customers may experience trains busier than usual.”

Services between Cardiff and Carmarthen, Swansea and Fishguard, the Cambrian line between Aberystwyth and Shrewsbury and Heart of Wales line from Llanelli to Llandovery are all affected.

The government has vowed to transform the service and operators KeolisAmey has ordered 148 new trains costing about £800m.

The Welsh Conservative leader used First Minister’s questions last week (Nov 20) to secure answers as to what Transport for Wales’ plan of action is for resolving the capacity issue with its stock.

It follows TfW’s full page apology published in Welsh newspapers where they stated customers ‘haven’t received the service that they deserve and expect’.

Despite past promises of a high quality, affordable, and accessible train network in Wales made by Carwyn Jones, Paul Davies AM highlighted that. TfW’s morning commuter train from Chepstow and Caldicot to Newport and Cardiff has been cancelled 16 times in the last 20 weekdays; Blaenau Ffestinog, Betws-y-coed and Llanrwst have had no trains all day on seven of the last 20 weekdays; And the 08.40 train from Aberystwyth to Shrewsbury was cancelled on four days last week.

Mr Davies also questioned the transparency of the Welsh Government surrounding the tender specification against which the potential rail operators were to bid in order to win the current contract, as Carwyn Jones has refused to make it public.

Under pressure from Mr Davies, the First Minister conceded that the document will be published, but refused to give any time frame.

Outside the Chamber, he told The Herald: “If the problems of Transport for Wales are serious enough to warrant full page apologies in several newspapers, it surely means the Welsh people are angry and concerned at the state of rail capacity in their country.

“I am certain they will be even angrier after seeing him dodge questions on this today.

“The early failures of TfW are disappointing but hardly surprising. The Welsh Labour Government have built a track record of failing miserably at transport and infrastructure projects over the years, so we should continue to expect such failures.

“Going forward, we need far more transparency and dialogue from the Welsh Government, less deflection and obfuscation. Hopefully, the next First Minister will change things, but given the Labour Party’s track record, I sincerely doubt it.”

Stephen Crabb MP told The Herald: “The explanation given by Welsh Government for the current rail disruption in West Wales just isn’t good enough. Services have been cut with very little warning and no clear idea when the issues will be fixed. People who need that service to travel to Carmarthen for work or for medical appointments face massive inconvenience.

“We were promised an upgraded service when Transport for Wales took over from Arriva Trains Wales and that has not been the case. Time and time again Pembrokeshire is treated as an afterthought by Welsh Government.”

As the Herald was going to print, South Wales Central AM, Andrew RT Davies, was calling for an Assembly inquiry into the chaos currently being seen across the rail network in Wales.

He told The Herald that constituents across his region have contacted Mr Davies to express their dismay at the situation, which has seen a significant number of journeys cancelled or replaced by buses.

Consequently, Andrew RT Davies has written to the Chair of the Assembly’s Economy, Infrastructure and Skills Committee, Russell George, requesting the committee considers undertaking an inquiry into the disruption.

Commenting on the fiasco, South Wales Central AM, Andrew RT Davies, told this newspaper: “To say rail services across the Valley Lines network have been a shambles over the past few weeks is an understatement with severe disruption for commuters across South Wales.

“As well as severe overcrowding, there have been numerous delays and cancellations, with a lack of rolling stock to blame and no spare parts to patch up the current fleet.

“We’re led to believe that around a third, possibly even up to a half of all trains in Wales are out of action, and it’s clear the handover from the previous franchise holders, Arriva Trains Wales, has been poorly executed.

“This has been a very frustrating period for my constituents and many other people across Wales, and I believe this warrants a significant and substantial inquiry from the National Assembly’s Economy and Infrastructure Committee.

“It has clearly been a very difficult start for Transport for Wales – and whilst immediate improvements were always unlikely – the fact the day-to-day management of services is getting worse does not bode well for future promises.”

News

Major housing, play and regeneration projects on the agenda for council cabinet

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A WIDE-RANGING agenda will be debated by Pembrokeshire County Council’s Cabinet on Monday (Apr 28), with major decisions expected on housing development, children’s play provision, education plans, and town regeneration.

Among the most significant items is the proposed construction of 24 new flats at ‘Haven View’, Milford Haven. The scheme, located on Charles Street, includes communal facilities and is aimed at boosting local affordable housing provision.

Also under the spotlight is the Play Sufficiency Assessment, which lays out extensive findings from a county-wide consultation. The assessment highlights strong demand for improved and accessible play areas, especially in deprived wards like Milford East and Pembroke Monkton. The Cabinet is expected to approve a new action plan which includes investing in inclusive play facilities, supporting young carers, and better maintenance of parks and playgrounds.

In education, councillors will discuss a proposal to federate St Florence and Penrhyn Church in Wales schools, aiming to improve management efficiency and maintain sustainability in rural education. The Cabinet will also review a new Welsh in Education Strategic Plan (WESP) and an update to the National Teachers’ Pay Policy for 2024-2025.

A report on Haverfordwest regeneration is also on the table, with schemes designed to breathe new life into the town centre. Linked to this is a discussion on the freehold transfer of the public toilets on Bryn Road to St Davids City Council, allowing localised management of key community assets.

Environmental policy is set to be a major theme, with councillors to consider the Environmental Services Strategy for 2025-2030, covering waste, biodiversity, and sustainability. Meanwhile, the outcome of the 2025-26 UK Shared Prosperity Fund open call will be presented, showing where grants are to be allocated for local growth projects.

The Cabinet will consider allocating financial support to PACTO, a key organisation that helps deliver community transport services across the county. These services are crucial for rural and isolated communities, helping people without access to private cars get to medical appointments, shops, and social activities.

The report highlights the importance of ongoing funding to support PACTO’s operations, and the role it plays in reducing social isolation, particularly among the elderly and disabled. The proposal suggests continued financial backing, although the exact figures and terms will be discussed during the session.

The Cabinet will also examine a new Transformation and Innovation Board, intended to drive service improvement across departments, and a report on equality in employment within the council for 2023-2024.

The meeting is being held as a hybrid session and will be streamed live via the council’s webcast portal.

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News

Haverfordwest regeneration boosted by millions in extra funding

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Council secures grants to cover project overruns without increasing taxpayer burden

TWO major regeneration projects in Haverfordwest are set to progress without additional cost to the taxpayer, following Pembrokeshire County Council’s successful acquisition of external funding.​

A report scheduled for Cabinet review on Monday (April 28) outlines that the Heart of Pembrokeshire (HoP) and Western Quayside schemes will benefit from new grants, allowing the projects to continue despite unforeseen challenges and increased costs.​

The HoP project, with an approved capital budget of £26.27 million, and the Western Quayside scheme, budgeted at £11.62 million, faced combined overruns nearing £4 million. These overruns were primarily due to the deteriorated condition of the historic Gaol building and archaeological constraints. However, additional support from the Welsh Government and the UK Shared Prosperity Fund will cover these costs without increasing the Council’s financial contribution.​

Significant new grants secured

The Council has secured an extra £2.7 million from the Welsh Government’s Transforming Towns Fund and £1.26 million via the UK Shared Prosperity Fund. These funds will facilitate green infrastructure works at Western Quayside and enhance pedestrian links between Haverfordwest Castle and the town centre.​

To meet grant requirements and streamline project accounting, some elements initially delivered under the HoP scheme—such as public realm work around the Foundry—will be reallocated to the Western Quayside project.​

Further applications are being prepared to secure additional funding from the Transforming Towns programme. If successful, these would support a post-HoP “fit-out” of the castle site, improve town centre wayfinding, and enhance visitor experiences, all without extra cost to the Council.​

Castle and Gaol restoration separated

While the HoP scheme is well underway, the Council plans to separate the later-stage restoration of the Gaol and Governor’s House into a distinct project. This £2 million fit-out scheme has already received £368,525 in National Lottery Heritage funding, with further bids in progress. The Council aims to reduce its match funding requirement significantly.​

Separating the HoP and the Castle Fit-out projects within the capital programme is expected to provide clearer financial transparency.​

Criticism over project management

Despite the financial boost, the Council faces criticism for initiating restoration work on the Gaol without secured funding for its completion. Critics argue that this approach was premature and risky, especially given the building’s deteriorated condition and archaeological complexities. This has raised questions about project management and financial planning.​

The broader context includes significant funding cuts to Pembrokeshire County Council, with a reported reduction of over 40% in Shared Prosperity Scheme funding. Such cuts have intensified scrutiny over the Council’s allocation of resources, particularly in light of other pressing needs across the county.​

Council Leader Jon Harvey, who succeeded David Simpson in May 2024, has pledged to bring “compassion and transparency” to the role and to work collaboratively with other political groups. However, the decision to proceed with the Gaol’s restoration without secured funding for its completion remains a contentious issue, highlighting the need for transparent and comprehensive financial planning in public projects.​

Two options on the table

Cabinet members will consider two options. The preferred route is to accept the new external funding and reallocate budgets accordingly, delivering the full vision of both regeneration schemes while keeping the Council’s capital contribution unchanged.​Pembrokeshire Herald

Alternatively, councillors could reduce their capital spending by using the new grants to offset current commitments. However, this would render the HoP project unviable, potentially forcing the permanent closure of Castle Back and risking clawback of up to £17.7 million from UK Government and National Lottery funders.​

A separate recommendation would grant senior officers the authority to adjust the budget if further external funding becomes available, provided the Council’s own contribution does not increase.​

No legal or HR issues raised

The report confirms there are no legal or human resources concerns linked to the proposed changes. While the Director of Resources supports the plan, they caution that efforts must continue to reduce the Council’s overall borrowing levels.

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Residents meet councillor and police at community event in Monkton

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RESIDENTS in Monkton had the chance to speak directly with their local councillor and police officers this week (Apr 22) during a community engagement event held at Tenby Court.

The “meet the street” event was attended by County Councillor Jonathan Grimes, who represents Pembroke St Mary South and Monkton, alongside officers from Pembroke and Pembroke Dock Police.

Also present was Danny from Pembrokeshire County Council’s housing team, who offered on-the-spot support to residents dealing with housing-related issues.

Cllr Grimes thanked all those who came out to say hello and take part in the initiative, which aims to bring local services closer to the community.

These “meet the street” events are part of an ongoing effort to improve communication between local authorities and residents, addressing concerns and offering help where needed.

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