News
Police now the ’24/7 default service’ for mental health
DYFED-POWYS POLICE deals with around 200 mental health incidents every week, its Chief Constable has told members of the Dyfed Powys Police and Crime Panel.
Mark Collins said there is continued demand on the force, which is seen as the ‘24/7 default service’ for people suffering with mental health, but welcomed collaboration with Hywel Dda University Health Board to tackle the problem and ensure people are properly cared for.
The Chief Constable is the National Police Chiefs’ Council lead for Mental Health and Policing, and addressed the Panel after it asked for assurance that adequate priority is being given to the issue as part of the Force’s annual Police and Crime Plan.
Within the plan, the Commissioner has committed to improving understanding of mental health demands by working in partnership with other services and with people who have experience of mental ill health, and advocating a reasonable and proportionate response by front-line staff when dealing with people experiencing mental ill health.
He has also committed to ensuring that people suffering from mental ill health are treated in a health facility and not detained in custody.
Mr Collins gave the Panel an outline of the national picture which raises concerns about the level of police involvement in responding to mental health problems, saying that the police service is doing a good job in difficult circumstances.

Police operation on Mount Estate, Milford haven on June 12, 2018 (Pics: Herald)
“The main issue is the continuing demand on the force,” he said. “We have 50-60 calls per day relating to mental health in Dyfed Powys. Our triage team deal with over 200 incidents a week.
Unfortunately, the police is a 24/7 default service.
“We’ve been able to reduce priority calls because we are carrying out welfare checks, but collaboration is the most important way forward.
“I welcome the latest announcements from Hywel Dda University Health Board regarding community care cafes in the Dyfed Powys area, with provision in Carmarthenshire, Pembrokeshire and Ceredigion. For me, it’s that step beyond triage.”
The Dyfed Powys Police and Crime Panel has identified mental health as one of the key themes it will scrutinise during the year.
Independent Panel member Helen Thomas said she welcomed the focus that mental health is receiving.
She said: “I would like to thank the Commissioner and Chief Constable for this report. The facts you have given us are worrying. The demand on the police service cannot be under estimated. The focus needs to be on the police service and the huge demands on it.
“Not to be using cells is a huge advance but of course you have to have an alternative suitable accommodation and that’s a challenge. I look forward to hearing the improvements in the future.”
The Police and Crime Commissioner’s full report on Mental Health and Policing in Dyfed Powys, can be found as part of the agenda papers for the July 2019 meeting of the Dyfed Powys Police and Crime Panel.
Find this, along with information about the Panel, its members, future meeting dates and more, at www.dppoliceandcrimepanel.wales
More on police and mental health
by Rhys Williams
A REPORT was released by Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services last year, titled ‘Policing and Mental Health – Picking Up the Pieces’.
The Inspectorate revealed concerns that the police are working beyond their duty, and questioned whether the police should be involved in responding to mental health problems to the degree that they are.
Feedback from officers, partners, service users and some limited data indicates that in some cases the police service is stepping in to fill shortfalls in health services. This may include: transporting someone to hospital because an ambulance isn’t available; waiting with someone in hospital until a mental health place is found or checking on someone where there is concern for their safety.
Often, as a 24/7 service, police are the only professionals available to respond because the person is in crisis ‘out of hours’. The report’s detailed analysis shows that the peak time for calls to police for support with mental health-related incidents is between 3pm and 6pm Monday to Friday, towards the end of the working day.
The report also found that mental health crisis is often preventable and avoidable. It is far cheaper for health agencies to intervene early than pay for specialist crisis treatment after harm and distress has already been caused.

For example, in their force management statements (FMS), 13 forces cited the pressure that responding to repeat callers places on an already busy command and control system. If services were in place to treat people earlier, the cost savings would be significant.
The same point was made in the 2016 State of Policing report: “By the time depression or some other mental disorder has been allowed to advance to the point that someone is contemplating suicide, or engaging in very hazardous behaviour, many opportunities to intervene will have been missed by many organisations. When that intervention takes place on a motorway bridge or railway line, or when someone is holding a weapon in a state of high distress, the expense to all concerned is far higher than it should be. The principal sufferer is the person who is ill, especially when it is realised that his or her suffering could have been much less or even avoided altogether. Then there is the economic cost in terms of the expenditure of time and effort by the police and other public services, as well as the expense and trauma sustained by those adversely affected by the crisis at the time. The economic arguments for earlier intervention intensify the health and moral ones already in play.”
It was also suggested that the Crisis Care Concordat, a national agreement between local services and agencies involved in the support of people in mental health crisis, is a step in the right direction, but there still needs to be a rethink.
The report read: “All services and agencies have done considerable work to improve the response to those with mental health problems. A culmination of this collaboration is the Crisis Care Concordat, in which 22 bodies committed to improving the service and experience of those people with mental ill-health.
“However, people with mental health problems need expert support, and all too often this isn’t available when people need it. The fact that people are calling the police to access health care is untenable, and the evidence later in our report shows that the demand for police to respond to mental health-related calls is increasing. We believe there needs to be a radical rethink to guarantee a timely expert response from health services.”
Charity
Vincent Davies raises £13,682 for air ambulance charity
Independent Haverfordwest store backs lifesaving crews with year of community fundraising
A WEST WALES department store has raised more than thirteen thousand pounds for a lifesaving emergency service after a packed year of community fundraising.
Staff at Vincent Davies Department Store collected £13,682 for the Wales Air Ambulance Charity, after voting the organisation their Charity of the Year for 2025.
The independent retailer organised events throughout the year, including an Easter bingo, bake sales, quizzes, raffles, staff sales, Christmas jumper days and a festive wreath-making workshop. Charity jam jars placed in Café Vincent also helped gather steady donations from customers.
One of the most popular attractions was the store’s charity singing penguin trio, which drew smiles from shoppers of all ages and boosted collections.
Sarah John, Joint Managing Director at Vincent Davies, said: “Raising £13,682 for the Wales Air Ambulance Charity is something we are extremely proud of at Vincent Davies Department Store. As a director, it’s wonderful to see our community come together to support a charity that makes such a lifesaving difference.”
The air ambulance is consultant-led, delivering hospital-level treatment directly at the scene of serious incidents and, when needed, transferring patients straight to the most appropriate specialist hospital.
Working in partnership with the NHS through the Emergency Medical Retrieval and Transfer Service, crews can provide advanced critical care including anaesthesia, blood transfusions and even minor surgical procedures before reaching hospital.
Operating across the whole of Wales, its teams travel the length and breadth of the country by helicopter and rapid response vehicle to reach patients quickly in both rural and urban areas.
This is not the first time the Haverfordwest store has backed the cause. In 2016, staff previously raised £5,831 when the charity was also chosen as their beneficiary.
Mike May, the charity’s West Wales Regional Fundraising Manager, said: “We are so grateful to Vincent Davies Department Store for raising an incredible amount for our charity. Throughout the year they put on a variety of different events and what a successful fundraising year it was.
“The charity needs to raise £13 million every year to keep our helicopters in the air and our rapid response vehicles on the road. By raising £13,682, the staff and customers have played an important part in saving lives across Wales.”
The store says it will announce its Charity of the Year for 2026 in the coming weeks.
Crime
Police assess complaints over Mandelson–Epstein links
Met says allegations will be reviewed to see if criminal threshold is met following release of US court files
SCOTLAND YARD is reviewing a series of complaints alleging possible misconduct in public office after fresh claims emerged linking former UK ambassador Peter Mandelson to convicted sex offender Jeffrey Epstein.
The Metropolitan Police Service confirmed it has received “a number of reports” following the publication of millions of pages of material by the United States Department of Justice, and will now decide whether any alleged conduct reaches the level required for a criminal investigation.
Commander Ella Marriott said the force would assess each report individually, stressing that a review does not automatically lead to formal proceedings.
The documents, widely referred to as the “Epstein files”, appear to show Mandelson corresponding with Epstein while serving as business secretary during the government of Gordon Brown at the height of the global financial crisis.
According to reports, Epstein was allegedly given insight into internal policy discussions, including proposals around banker bonus taxes in 2009 and details of a eurozone bailout package shortly before it was announced publicly.
Payments questioned
Bank records cited in the US disclosure reportedly show payments totalling 75,000 US dollars made to Mandelson between 2003 and 2004. It is also claimed Epstein paid for an osteopathy course for Mandelson’s husband.
Mandelson has denied any wrongdoing and said he has “no record or recollection” of the alleged transfers.
On Sunday he resigned his membership of the Labour Party, saying he did not want his continued association to cause further difficulty for the party.
In interviews, he dismissed suggestions that Epstein influenced his decisions as a minister and said nothing in the released files pointed to criminality or misconduct on his part.
Pressure mounts
The political fallout has intensified, with Downing Street confirming Keir Starmer has asked Cabinet Secretary Chris Wormald to carry out an urgent review into Mandelson’s historic contacts with Epstein while in office.
Brown has also called for an examination of whether any confidential or market-sensitive information was improperly shared during the financial crisis.
The case is the latest in a series of controversies linked to Epstein’s long-standing relationships with powerful figures on both sides of the Atlantic.
Police emphasised that no charges have been brought and that Mandelson is not currently under criminal investigation, but said the complaints process would be handled “thoroughly and impartially”.
Community
Councillor meets chief constable to address Monkton and Pembroke concerns
COUNTY COUNCILLOR Jonathan Grimes has met with the new Chief Constable of Dyfed-Powys Police to discuss crime, antisocial behaviour and wider community issues affecting residents in Pembroke and Monkton.
Cllr Grimes, who represents Pembroke St Mary South and Monkton, said the meeting followed his invitation for senior police leaders to visit the area and hear first-hand about local concerns.
The Chief Constable, Ifan Charles, attended alongside officers from the Pembroke Neighbourhood Policing and Protection Team, meeting the councillor in Monkton for what were described as open and constructive talks.
As part of the visit, they also spoke with Monkton Priory Community Primary School headteacher Dylan Lawrence and Danny Nash from Pembrokeshire County Council Housing Services to gather views from education and housing professionals.
Discussions covered a range of issues raised by residents, including domestic abuse, drug and alcohol misuse, antisocial behaviour and environmental concerns such as littering, dog fouling and dangerous or inconsiderate driving.
Cllr Grimes acknowledged recent police successes, particularly in tackling drug-related activity, but said enforcement alone would not solve the area’s challenges.
He said closer cooperation between the police, council services, schools and the wider community would be needed to deliver longer-term improvements.
The councillor added that he plans to encourage residents to form a local community group in the coming weeks, aimed at developing practical solutions and strengthening partnership working across the area.
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