News
Police now the ’24/7 default service’ for mental health
DYFED-POWYS POLICE deals with around 200 mental health incidents every week, its Chief Constable has told members of the Dyfed Powys Police and Crime Panel.
Mark Collins said there is continued demand on the force, which is seen as the ‘24/7 default service’ for people suffering with mental health, but welcomed collaboration with Hywel Dda University Health Board to tackle the problem and ensure people are properly cared for.
The Chief Constable is the National Police Chiefs’ Council lead for Mental Health and Policing, and addressed the Panel after it asked for assurance that adequate priority is being given to the issue as part of the Force’s annual Police and Crime Plan.
Within the plan, the Commissioner has committed to improving understanding of mental health demands by working in partnership with other services and with people who have experience of mental ill health, and advocating a reasonable and proportionate response by front-line staff when dealing with people experiencing mental ill health.
He has also committed to ensuring that people suffering from mental ill health are treated in a health facility and not detained in custody.
Mr Collins gave the Panel an outline of the national picture which raises concerns about the level of police involvement in responding to mental health problems, saying that the police service is doing a good job in difficult circumstances.

Police operation on Mount Estate, Milford haven on June 12, 2018 (Pics: Herald)
“The main issue is the continuing demand on the force,” he said. “We have 50-60 calls per day relating to mental health in Dyfed Powys. Our triage team deal with over 200 incidents a week.
Unfortunately, the police is a 24/7 default service.
“We’ve been able to reduce priority calls because we are carrying out welfare checks, but collaboration is the most important way forward.
“I welcome the latest announcements from Hywel Dda University Health Board regarding community care cafes in the Dyfed Powys area, with provision in Carmarthenshire, Pembrokeshire and Ceredigion. For me, it’s that step beyond triage.”
The Dyfed Powys Police and Crime Panel has identified mental health as one of the key themes it will scrutinise during the year.
Independent Panel member Helen Thomas said she welcomed the focus that mental health is receiving.
She said: “I would like to thank the Commissioner and Chief Constable for this report. The facts you have given us are worrying. The demand on the police service cannot be under estimated. The focus needs to be on the police service and the huge demands on it.
“Not to be using cells is a huge advance but of course you have to have an alternative suitable accommodation and that’s a challenge. I look forward to hearing the improvements in the future.”
The Police and Crime Commissioner’s full report on Mental Health and Policing in Dyfed Powys, can be found as part of the agenda papers for the July 2019 meeting of the Dyfed Powys Police and Crime Panel.
Find this, along with information about the Panel, its members, future meeting dates and more, at www.dppoliceandcrimepanel.wales
More on police and mental health
by Rhys Williams
A REPORT was released by Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services last year, titled ‘Policing and Mental Health – Picking Up the Pieces’.
The Inspectorate revealed concerns that the police are working beyond their duty, and questioned whether the police should be involved in responding to mental health problems to the degree that they are.
Feedback from officers, partners, service users and some limited data indicates that in some cases the police service is stepping in to fill shortfalls in health services. This may include: transporting someone to hospital because an ambulance isn’t available; waiting with someone in hospital until a mental health place is found or checking on someone where there is concern for their safety.
Often, as a 24/7 service, police are the only professionals available to respond because the person is in crisis ‘out of hours’. The report’s detailed analysis shows that the peak time for calls to police for support with mental health-related incidents is between 3pm and 6pm Monday to Friday, towards the end of the working day.
The report also found that mental health crisis is often preventable and avoidable. It is far cheaper for health agencies to intervene early than pay for specialist crisis treatment after harm and distress has already been caused.

For example, in their force management statements (FMS), 13 forces cited the pressure that responding to repeat callers places on an already busy command and control system. If services were in place to treat people earlier, the cost savings would be significant.
The same point was made in the 2016 State of Policing report: “By the time depression or some other mental disorder has been allowed to advance to the point that someone is contemplating suicide, or engaging in very hazardous behaviour, many opportunities to intervene will have been missed by many organisations. When that intervention takes place on a motorway bridge or railway line, or when someone is holding a weapon in a state of high distress, the expense to all concerned is far higher than it should be. The principal sufferer is the person who is ill, especially when it is realised that his or her suffering could have been much less or even avoided altogether. Then there is the economic cost in terms of the expenditure of time and effort by the police and other public services, as well as the expense and trauma sustained by those adversely affected by the crisis at the time. The economic arguments for earlier intervention intensify the health and moral ones already in play.”
It was also suggested that the Crisis Care Concordat, a national agreement between local services and agencies involved in the support of people in mental health crisis, is a step in the right direction, but there still needs to be a rethink.
The report read: “All services and agencies have done considerable work to improve the response to those with mental health problems. A culmination of this collaboration is the Crisis Care Concordat, in which 22 bodies committed to improving the service and experience of those people with mental ill-health.
“However, people with mental health problems need expert support, and all too often this isn’t available when people need it. The fact that people are calling the police to access health care is untenable, and the evidence later in our report shows that the demand for police to respond to mental health-related calls is increasing. We believe there needs to be a radical rethink to guarantee a timely expert response from health services.”
Crime
Three more arrested after 18-year-old dies in Gorseinon crash
Five people are now in custody following a collision involving a car and an off-road motorcycle
THREE more men have been arrested after an 18-year-old died following a collision between a car and an off-road motorcycle in Gorseinon.
South Wales Police were called to Pen Cae Crwn Road at around 12:58pm on Thursday, where the teenager, who is believed to have been from Swansea, was pronounced dead at the scene.
A second man, aged 19, was taken to hospital with injuries.
Two 18-year-old men were arrested on suspicion of murder on Thursday.
Police confirmed on Friday that a further three arrests had been made.
A 33-year-old man from Gorseinon was arrested on suspicion of murder.
A 38-year-old man from Gowerton and a 38-year-old man from Mount Pleasant were arrested on suspicion of assisting an offender.
The latest arrests bring the total number of people detained in connection with the investigation to five.
Several roads in the area remained closed on Friday morning while officers continued their investigation.
Cordons had been removed from some streets, although traffic cones, road signs and police tape remained at the roadside.
Gorseinon Rugby Club chairman Ian Murphy said the local community had been left in “deep shock”.
He said: “For youngsters to get involved in a tragedy like this is shocking and disturbing, very disturbing for us all.
“Everybody was talking about it. All the roads were closed by police and ambulances, so it took a while for it to sink in what was going on.
“We were aware that there might have been a chase involving a car and a motorbike, and the full tragedy unfolded from there.”
South Wales Police has not confirmed the circumstances leading up to the collision, and enquiries remain ongoing.
Health
Hywel Dda patients waited average of 64 weeks for hip surgery
Freedom of Information figures show more than 1,600 patients remained on the health board’s hip replacement waiting list in May
PATIENTS awaiting elective hip replacement surgery under Hywel Dda University Health Board waited an average of 450 days during the 2025/26 financial year, according to newly released figures.
The average wait was equivalent to just over 64 weeks, significantly longer than the treatment times set out under Welsh NHS targets.
The figures were obtained through a Freedom of Information request submitted to the health board by private healthcare marketplace My Medical Gateway.
In Wales, the stated aim is for 95% of patients to begin treatment within 26 weeks of referral, with no patient waiting longer than 36 weeks.
Hywel Dda confirmed that 1,608 patients were on its waiting list for hip replacement surgery as of May 28, 2026.
The health board also said 16 patients had been removed from the waiting list during the 2025/26 financial year after choosing to undergo treatment privately.
Hip replacement surgery is most commonly offered to people experiencing severe pain, stiffness and reduced mobility, often after other treatments such as physiotherapy, pain relief, injections and lifestyle changes have failed to provide sufficient relief.
Sara Gezdari, Head of Investor Relations at My Medical Gateway, said prolonged waits could have a serious effect on patients’ physical and emotional wellbeing.
She said: “Many people join NHS waiting lists after already spending months or years attempting to manage their condition through physiotherapy, pain relief medication, injections and lifestyle modifications.
“By the time surgery is recommended, they are often already struggling. The true impact of waiting is measured not in weeks but in declining quality of life.”
She said patients waiting for surgery could experience increasing pain, disrupted sleep, reduced mobility, loss of independence, social isolation and worsening mental health.
Long waits could also have financial consequences, particularly for people whose employment relies on physical mobility.
Ms Gezdari added: “Many patients continue working despite severe symptoms. As pain worsens, productivity often falls. Some reduce their hours. Others leave work entirely.
“The consequences can be particularly significant for self-employed individuals who depend upon physical mobility to earn a living.”
My Medical Gateway said private hip replacement surgery in the UK typically costs between £12,549 and £14,950.
The company, which connects UK patients with private hospitals in the European Union, said the average price offered by many European providers was approximately £9,088.
However, travelling abroad for medical treatment can involve additional considerations, including travel costs, insurance, post-operative care and arrangements if complications arise.
The Freedom of Information response was returned by Hywel Dda University Health Board on June 8, 2026.
Education
Saundersfoot graduate secures teaching job before completing degree
Local school placements helped Millie Brace gain the experience and connections needed to begin her career at Templeton Primary School
A SAUNDERSFOOT student is celebrating after graduating from the University of Wales Trinity Saint David and securing a teaching job in Pembrokeshire before completing her degree.
Millie Brace graduated this week with a BA in Primary Education with Qualified Teacher Status from UWTSD’s Carmarthen campus.
She will begin her first teaching post at Templeton Primary School in September.
Millie said the opportunity to remain close to home and complete placements in Pembrokeshire schools had been a major factor in her decision to study at UWTSD.
“I chose UWTSD because it allowed me to stay close to my family and continue living at home while studying, which was important to me,” she said.
“Another key reason was the opportunity to complete local teaching placements.
“I knew how competitive teaching jobs can be in Pembrokeshire, so gaining experience in local schools was a great way to build professional connections and develop an understanding of the schools and communities I want to work in.”
Her placements allowed her to gain experience in a range of classrooms and helped her develop the confidence needed to apply for teaching roles.
“Before graduating, I was delighted to secure a teaching position at an amazing primary school in my local area,” she said.
Millie praised the support she received from university staff, school mentors and teachers during her final placement at Lamphey Primary School.
“Although I had not previously taught that particular year group, I received fantastic support from my class mentors and staff at Lamphey Primary School,” she said.
“Their knowledge and experience, combined with the research and understanding I developed through my course and assignments, greatly increased my confidence.”
Millie said the flexibility of the degree allowed her to explore subjects linked directly to her classroom experience and professional development.
“My favourite thing about the course was the flexibility of the assignments,” she said.
“They allowed me to explore topics that genuinely interested me and focus on areas that reflected my personal development targets from placements.
“This made the work feel relevant to my experiences in the classroom and helped me connect theory with practice.”
She also valued the sense of community at the Carmarthen campus and the friendships she formed with other student teachers.
“One of the biggest challenges during my studies was adapting to different placement schools and managing the increasing expectations placed on me as I progressed,” she said.
“Each school had its own routines, approaches and learning environments.
“What helped me most was the support of other student teachers. We shared resources, exchanged ideas and helped each other with lesson planning and preparation.”
Outside her studies, Millie continued to enjoy the Pembrokeshire coastline, spending her spare time paddleboarding, walking her dog and learning to surf.
She said she would recommend UWTSD to anyone considering a career in teaching.
“The course provided excellent placement opportunities, allowing me to gain valuable experience in local schools and build professional connections that helped me secure a teaching job before graduating,” she said.
“I have also made friends for life, and the relationships I built have been one of the most rewarding parts of my university experience.”
Millie will now take the next step in her career when she joins Templeton Primary School at the beginning of the new academic year.
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