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Mobile bank service termination leaves Pembrokeshire locals stranded

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SOME Pembrokeshire residents will face a significant banking challenge this spring, as Lloyds Bank announces the discontinuation of its mobile branch service that has been a financial lifeline for many.

Since 2016, communities across St Davids, Fishguard, Newport, Newcastle Emlyn, Tenby, and Milford Haven have witnessed the closure of their local Lloyds branches, with the St Davids branch being the most recent casualty last year.

To mitigate these closures, a mobile banking service was introduced, making stops in vital locations such as Tenby’s Five Arches Car Park, Milford Haven’s Tesco Superstore, and several others, providing services every fortnight. This service allowed residents to perform essential banking transactions, including cash withdrawals, cheque deposits, bill payments, and more. However, the clock is ticking for these mobile branches, with services in Tenby and Milford Haven ending on May 13, followed by Tregaron and Newcastle Emlyn on May 22, and finally, Newport and Fishguard on May 28.

Lloyds’ decision comes in the wake of research indicating a decline in mobile banking usage, with only 58 regular customers using the service along the Pembrokeshire route in the six months up to July 2023. The bank notes that 34% of its mobile branch users in Pembrokeshire are over the age of 75, highlighting the service’s importance to the elderly community. Despite this, 69% of the mobile branch’s users have also utilised other banking methods, including internet and phone banking, or services provided by the Post Office.

In response to the service’s cessation, Lloyds plans to introduce more community bankers to assist customers with their banking needs in a more traditional setting. These bankers will operate in community spaces or banking hubs, ensuring that personal and business customers still have access to necessary financial services.

A Lloyds spokesperson commented on the change, stating, “Customers have used our mobile branches much less over time, and some locations now see as little as two customers using the service. We’re introducing more community bankers, alongside the other options customers already have for their banking.”

This shift away from mobile and face-to-face banking towards digital solutions is part of a larger trend observed across the banking industry. Lloyds itself is expanding its ‘relationship growth’ team by creating 830 jobs to enhance customer service, despite cutting jobs in other areas as it adjusts to changing customer preferences. Currently, only 8% of Lloyds’ customers rely exclusively on high street branches for their banking.

Business

Welsh Water wins share of £40 to tackle environmental challenges

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An innovative solution that could save Welsh Water two tonnes of carbon per year through transforming the management of organics during the treatment of drinking water, is one of the winners of a £40 million competition from Ofwat, the economic water regulator.

Welsh Water provides safe and reliable drinking water to over 1.4 million homes and businesses, making it the sixth largest of the 23 water companies in England and Wales. The not-for-profit water company has water treatment works where raw water is treated to make it safe enough to drink, which supplies over 800 million litres of water every day through a network covering 27,000km. By the time water reaches rivers, reservoir or aquifers, water already contains a wide variety of substances including organics which determines its quality. It absorbs dirt, dust and gases from the air, debris and bacteria from the ground, and soluble minerals from rocks.

At a water treatment works, the main objective is to remove bacteria and other unwanted substances from raw water through a drinking water treatment process. Granular activated carbon (GAC) is used during this treatment process to remove organics from the raw water– an exhaustive process that means the GAC requires thermal regeneration every three years.

The current process is carbon intensive, creating around two tonnes of carbon per year costing around £1m per year to manage. The solution proposed by Welsh Water’s innovation team and partners including Swansea University and Panton McLeod, seeks to investigate ways to regenerate GAC in situ, reducing both financial costs and carbon footprint before proposing a recommended solution that can be adopted by Welsh Water and shared with the wider industry.

Paul Gaskin, Research and Innovation Manager of Water Services at Welsh Water said:  “We are excited to be leading this project to investigate transformative ways of regenerating granular activated carbon locally. This project is an example of Welsh Water’s commitment to finding innovative solutions to environmental challenges, whilst bringing the wider industry along with us. This project ties in with our 2050 vision to become a truly world class, resilient and sustainable water service for the benefit of future generations. Along with our partners working on this project, this funding will help us tackle a key challenge faced by the entire water industry.”

Helen Campbell, Senior Director, Ofwat said: “There are big challenges in the water industry that must be solved, some are well known, and others are less so. In our fourth Water Breakthrough Challenge we called for solutions with potential to deliver wide-scale, transformational change for customers, society and the environment – and that’s exactly what today’s winners have done. From raingardens to prevent flooding to green energy from treated sewage, innovations to cut the water sector’s carbon footprint to robots that patrol the pipe network, the winners are all helping shape a more sustainable and efficient water sector.” 

Welsh Water is also partnering with others in the industry on other innovative projects including rainwater harvesting, robotic solutions for rising water mains and no-dig leak repair.

The Water Breakthrough Challenge is part of a series of competitions from Ofwat, run by Challenge Works with Arup and Isle Utilities, designed to drive innovation and collaboration in the sector to benefit individuals, society and the environment.  

It supports initiatives that help to tackle the biggest challenges facing the water sector, such as achieving net zero, protecting natural ecosystems and reducing leakage, as well as delivering value to society.

For more information, visit: https://waterinnovation.challenges.org/breakthrough4/

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Ascona Group announces rebranding of two west Wales sites

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PEMBROKESHIRE-BASED Ascona Group has announced the rebranding of two of its Pembrokeshire service stations to the Valero brand. The rebranding process is set to commence next week, starting on 20 May 2024.

The two sites undergoing transformation are the Ascona – Pelcomb Service Station located at Pelcomb Cross and the Ascona – Ivy Service Station in St Clears. The company has assured that the rebranding work will be completed by the end of the week.

Ascona Group expressed their excitement about the upcoming changes and look forward to unveiling the newly branded sites to their loyal customers. In a statement, the company said, “We can’t wait to share these rebranded sites with our loyal customers. Stay tuned for more updates and thank you for your continued support.”

Customers with queries regarding the continued use of loyalty cards or fuel cards under the new Valero banner are encouraged to visit the respective stores, where options will be available to ensure a seamless transition.

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“Unlikely to be any relaxation on planning” in Freeport area

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THERE IS “unlikely to be any relaxation on planning” in Pembrokeshire’s Freeport area, councillors heard.

In late March 2023 it was announced that Pembrokeshire had been chosen as part of the site for one of Wales’ first freeports, with hopes it will share in the creation of 16,000 new jobs.

The Celtic Freeport will be shared between Milford Haven and Port Talbot, with a second Welsh freeport on Anglesey.

The Celtic Freeport bid was lodged on behalf of a public-private consortium, whose partners include Associated British Ports (ABP), Neath Port Talbot Council, Pembrokeshire County Council and the Port of Milford Haven.

The freeport aims to attract significant investment, including £3.5bn in the hydrogen industry, as well as the creation of 16,000 jobs, generating £900m in Gross Value Added (GVA) by 2030, and £13bn by 2050.

The UK Government will provide up to £26m of starter funding for each of the freeports.

In a submitted question heard at the May 9 meeting of Pembrokeshire County Council, member of the public Helen Meopham had asked: “Are councillors aware of the extent of the proposed boundary of the Celtic Freeport, and, if so, could they provide me with a boundary map?

“I understand that PCC have a seat on the board of the Celtic Freeport. Considering the Freeport boundary may include residential areas and that planning and/or other regulations may be ‘relaxed’ in the Freeport area how will council avoid and resolve any conflict between Freeport interest and resident interests?”

Responding, Deputy Leader Cllr Paul Miller said the final boundary map was expected to be published later in the summer.

He added the Freeport boundary would not include any residential areas, and there was “unlikely to be any relaxation on planning”.

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