Business
New measures to boost resilience of 999 call system
A GOVERNMENT review published today helps to bolster the resilience of the 999-call handling system following a technical fault last summer
The incident, the first in nearly 90 years, has sparked the introduction of further safeguards to ensure continued public trust in the emergency call handling system
Measures are aimed at ensuring a swift and coordinated response to similar incidents in the future
New measures will boost the resilience of the 999-call handling system, after the first technical fault of its kind in almost a century affected the platform last summer.
A notification system between BT, the emergency services and UK Government has been put in place to ensure all ambulance trusts and police forces can rapidly enact a coordinated response.
In the unlikely event of a future incident, the Government would also issue public advice on what to do to continue to reach the emergency services.
The new measures come as the Department for Science, Innovation and Technology has today (21 March 2024) published a review into the extremely rare incident which occurred last July and established six recommendations to bolster the robustness of the system.
While the emergency call service has historically proven itself to be very resilient, the review represents an important move to ensure any potential future risks to the public are minimised.
The most pressing recommendation has already been completed, with BT implementing immediate improvements to its systems to prevent similar future occurrences.
In the immediate aftermath of the event, BT launched a comprehensive investigation into the fault and published their report on 29 July 23, taking full responsibility for the disruption and recognising the critical national importance their 999 infrastructure plays.
Secretary of State for Science, Innovation and Technology Michelle Donelan said:
“The incident in June of last year marked the first significant disruption to the 999 system in nearly 90 years. We are determined to prevent history from repeating itself, with public safety being absolutely paramount.
“This is why, following a thorough review of the incident, we are working with BT to establish enhanced resilience measures, ensuring the UK is always prepared to effectively address major emergencies.
“The government remains steadfast in its commitment to safeguarding the public’s safety and well-being.”
Alongside measures to improve risk management and communications, the new recommendations focus on enhancing the UK Government’s oversight during potential future incidents.
The Cabinet Office will coordinate efforts to instil greater clarity on responsibilities and accountability for the 999 system’s resilience to a range of challenges. These include cyber-attacks, natural disasters, high numbers of calls, and simultaneous incidents, ensuring the system is robust and can effectively respond to a wide range of emergency scenarios in the future.
These improvements will be made by testing of the Government’s 999 Strategic Incident Group – a dedicated cross-system incident notification and response protocol – and establish guidance to help emergency services and the Government communicate with the public during call system incidents.
To further enhance public awareness and preparedness, a cross-government communication plan will also be developed by the end of April, creating a central point of public advice for various scenarios involving potential disruptions to 999 calls and covering all four nations of the UK.
The review has drawn on the evidence and expertise of all relevant stakeholders, including Emergency Authorities, BT, Ofcom, Government departments, the Devolved Administrations, and Local Resilience Forums.
All recommendations are to be implemented by the end of April 2024.
Howard Watson, Chief Security and Networks Officer, BT Group, said: “At BT Group we take great pride in underpinning the national 999 service and recognise the critical importance our infrastructure plays. The level of disruption to the service on Sunday 25 June 2023 has never been seen before and we are sincerely sorry for the distress caused.
“While no technology is 100% resilient, we have built a highly robust network with multiple layers of protection to connect the public to blue light services in their time of need. We take our responsibility to the emergency services and the public seriously, and on this occasion we fell short of our own high standards for the 999 service.
“As outlined in the Government’s Post-Incident Review, we have put in place a comprehensive improvement plan to prevent this series of events reoccurring. We are also committed to working with all 999 stakeholders to continue to improve end-to-end resilience of the system.”
Chair of the 999/112 Liaison Committee and Assistant Chief Constable Catherine Akehurst said: “I welcome the findings of the review, which has had public safety at the forefront. Although this incident was extremely rare it is essential that we learn the lessons from it, and the review’s recommendations will further strengthen arrangements across the country. This includes coordination across all partners in the system – across BT, the Emergency Authorities around the country, and Government – to ensure public can continue to access the emergency services whenever they need to.”
The UK Government will continue to work closely with BT and industry stakeholders to provide reliable access to the UKs emergency services. The recommendations detailed in the Review will be overseen by Senior Government Officials to ensure the continued resilience of the Public Emergency Call Service.
Business
Upgrades completed at Port of Milford Haven’s simulator suite
UPGRADES have been completed to state-of-the-art equipment within the Port of Milford Haven’s navigation simulator suite at Milford Waterfront enabling marine professionals to receive bespoke specialist training. The virtual reality simulation system can safely replicate a range of scenarios that seafarers may experience in real world situations such as extreme weather conditions, emergency situations and escort tug work.
The upgrades provided by Netherlands-based company MARIN contain the latest hardware in terms of processing power and graphics, as well as upgrades to MARIN’s ‘Dolphin’ software, increasing the capability to create scenarios. These are complemented with new 4k visuals on 75” screens which increase the depth and field of vision, adding to the realism.
Recently, a training day was led by Training Pilot Captain Mark Johnson, assisted by ex-Pilot Andy Hillier, involving members of the Svitzer team as well as Pilots Matt Roberts and Ian Coombes. As part of the scenario, they were faced with a loss of engine power and steering along with worsening weather and sea conditions. The Pilots had to communicate with Svitzer in order to successfully instruct them on how to tow and direct a drifting tanker. While scenarios like these are uncommon within port operations, it is important to rehearse procedures that would be implemented if they are required and enhances participants’ skill sets.
Marine Pilot and Simulator Instructor, Captain Ewan McNicoll, said “This simulator suite has future proofed our training capabilities, both internally for Pilots and marine staff, but also externally for clients wishing to use the facility, be it for training purposes or research and development. We can create any type of scenario with any type of ship, ranging from practicing ship handling manoeuvres to emergency situations, it really is game changing! Working with our partners at MARIN has been a complete success and I am very proud of our new facility.”
For more information about training at the navigation simulation suite please contact the Port of Milford Haven at [email protected] or 01646 696100.
Business
Thousands of homes in rural Wales gain from faster 4G boost
RURAL Wales is seeing a major upgrade in mobile connectivity, with faster 4G now live in several areas. Seven locations across North, South West, and West Wales are benefitting from new 4G mast upgrades funded by the UK Government’s Shared Rural Network (SRN), aimed at closing the digital gap between rural and urban areas.
The upgrades, which went live on Thursday (Nov 14), bring improved 4G coverage to communities including Bontddu, Llanelltyd, Llanarmon Dyffryn Ceiriog, Penmaenpool, Tabor, Snowdonia National Park, and Bontgoch. Local businesses, emergency services, and residents are expected to benefit from faster internet access, which supports daily communication, business opportunities, and economic growth.
Technology Secretary Peter Kyle said: “Fast, reliable connectivity is essential for modern life and should be available from Cardiff to the remotest parts of Wales. Today’s upgrades bring us closer to making this a reality.”
SUPPORTING DIGITAL INCLUSION
As part of the rollout, Peter Kyle and Telecoms Minister Sir Chris Bryant visited Ebbw Vale to discuss digital inclusion with charity and industry leaders. They met with representatives at BGfm, a digital inclusion hub in Blaenau Gwent, to learn about how connectivity impacts daily life in Welsh communities.
Telecoms Minister Bryant said: “We are working tirelessly to make sure rural communities aren’t left behind online.
“These upgrades mean businesses can now operate without connectivity limitations, 999 services are better equipped to respond, and residents and tourists can stay connected across the Welsh countryside.”
ADDRESSING CONNECTIVITY GAPS
An estimated 1.5 million homes across the UK remain without internet access, limiting people’s ability to access essential services such as banking and healthcare. In addition to the SRN upgrades, the Chancellor has allocated over £500 million in next year’s budget for digital infrastructure expansion, targeting these underserved areas.
Welsh Secretary Jo Stevens highlighted the importance of this investment, particularly for rural Wales, where fast, reliable internet can be transformative.
“Connectivity is critical for day-to-day life in rural areas – from supporting local businesses to ensuring emergency services are just a call away,” Stevens said.
The upgraded masts, previously limited to EE customers and emergency 999 calls, now serve a wider user base, bringing essential internet access to more people without requiring new infrastructure.
Ben Roome, CEO of Digital Mobile Spectrum Limited, said: “With the activation of five new SRN sites, Wales is seeing the tangible benefits of the Shared Rural Network, bringing crucial connectivity to rural communities.”
GOVERNMENT INVESTMENT IN REMOTE WALES
The improvements come alongside a £170 million agreement with Openreach to provide gigabit-capable broadband to 70,000 remote Welsh properties, helping future-proof digital access in even the most isolated locations.
The latest upgrades mark another step in the Government’s mission to improve mobile coverage and close the connectivity gap across Wales, creating opportunities and supporting economic growth across rural communities.
Business
Pembrokeshire Coast National Park Authority invites businesses to advertise in mag
As 2024 comes to a close, Pembrokeshire Coast National Park Authority is encouraging local businesses to prepare for the year ahead by reserving advertising space in Coast to Coast, Pembrokeshire’s highly regarded, award-winning visitor magazine.
Launching its 43rd edition in Easter 2025, Coast to Coast provides a prime opportunity for businesses to reach a wide audience, with a readership exceeding one million people.
The bilingual publication, distributed across Pembrokeshire’s busiest locations and parts of Carmarthenshire and Ceredigion during peak tourism months, is a valuable resource for both visitors and residents. From unique products and delicious offerings to exciting experiences, businesses of all types can benefit from the exposure Coast to Coast offers. The magazine is available in hundreds of outlets countywide and has become an essential guide for anyone looking to explore the best of Pembrokeshire.
“Over the years, Coast to Coast has established itself as the must-have summer guide, packed with inspiration for exploring the Park,” said Marie Parkin, Head of Marketing and Communications for the Authority. “In addition to showcasing our visitor attractions such as Carew Castle and Tidal Mill, Castell Henllys Iron Age Village and Oriel y Parc, National Park Discovery Centre, the magazine includes practical information like maps, bus schedules and tide tables.”
“From scenic walks and beach days to rich insights into the Park’s heritage, culture, and wildlife, Coast to Coast offers something for everyone. Our Activities and Events listings ensure families can enjoy a full calendar of experiences,” Marie Parkin added.
With advertising deadlines set for early January 2025, businesses are encouraged to act swiftly to secure their spot and avoid disappointment.
For more information about advertising in Coast to Coast, please contact [email protected] or call 01646 624895.
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