THE WELSH AMBULANCE SERVICE has seen a staggering 37% rise in hoax calls over the past three years, wasting valuable time and resources, a new investigation reveals.

Data from Medical Negligence Assist highlights that over 700 hours—equivalent to nearly 29 full days—of ambulance crew time has been lost responding to malicious calls since 2021.

During this period, WAS crews attended 463 face-to-face incidents later identified as deliberate hoaxes, severely straining emergency services already under pressure.

Rise in hoax calls over three years

• 2021/22: 334 hoax calls; 84 face-to-face responses.
• 2022/23: 373 hoax calls; 85 face-to-face responses.
• 2023/24: 457 hoax calls; 163 face-to-face responses.

The upward trend continues, with provisional figures for 2024/25 (April 1 to October 31) already recording 345 hoax calls and 131 face-to-face responses.

Strain across Wales

The geographic impact is widespread, with hoax calls reported in all areas of Wales. WAS officials warn that such incidents divert resources from genuine emergencies, potentially putting lives at risk.

A call to action

The 701 hours spent on hoax calls between 2021 and 2024 represent a critical drain on ambulance availability. A WAS spokesperson said: “Every minute wasted on a hoax call is a minute lost to someone in real need. These actions have serious, life-threatening consequences.”

“The Welsh Ambulance Service is urging the public to recognize the harm caused by hoax calls and act responsibly.

“For information or to report suspicious activity, contact the Welsh Ambulance Service through their official channels.”

THE CAPTAINS from Haverfordwest Golf Club joined forces with Werndale Hospital, part of Circle Health Group, throughout the year to support a lifesaving all Wales charity.

Men’s Captain Alex Jones, Ladies Captain Jacky Jones and Seniors Captain Lynn Davies banded together with their club to raise an incredible £3,322.29 for the Wales Air Ambulance. All donations raised at the club were then match funded by their sponsor partner, Werndale Hospital, part of Circle Health Group which supported bringing the fundraising total to a staggering £6,644.58.

Throughout the year, the local private hospital based in Bancyfelin, Carmarthenshire joined the captains at the club to hold numerous fundraising competitions that helped raise the substantial amount.

Captain Alex Jones held a variety of different events including a whisky trot, Captains Day and a chipping competition. The Ladies section captained by Jacky Jones raised money through fines, donations, tips, raffles, charity competitions and a Christmas Card Tree. The seniors, led by Lynn Davies, also fundraised through their competitions throughout the year. All proceeds raised at these lighthearted fundraising activities were sponsored by and match funded by Werndale Hospital, part of Circle Health Group.

Alongside match funding Haverfordwest Golf Club fundraising efforts, Werndale Hospital once again nominated Wales Air Ambulance as their Charity of the Year, and their final fundraising totals for the year will be confirmed in the spring.

Jacky Jones, Ladies Captain for Haverfordwest Golf Club and Executive Director of Werndale Hospital said “Supporting Wales Air Ambulance has been an incredibly rewarding experience for both the golf club and the hospital. Their work is vital for communities across Wales, and we are proud to have supported them to raise these much needed funds. Knowing that our fundraising efforts have raised enough to fund at least one lifesaving flight for Wales Air Ambulance is incredibly rewarding and it is a testament to what can be achieved when communities and organisations work together for a great cause.”

Wales Air Ambulance is consultant-led, taking hospital-standard treatments to the patient and, if required, transferring them directly to the most appropriate hospital for their illness or injury. For the patient, this can mean hours saved when compared to standard care and is proven to greatly improve survival and early recovery. 

This advanced critical care includes the ability to administer anaesthesia, deliver blood transfusions and conduct minor operations, all at the scene of an incident. 

As a pan-Wales service, its dedicated crews, regardless of where they are based, will travel the length and breadth of the country to deliver emergency lifesaving care. 

Mike May, the Charity’s Regional Fundraising Manager for west Wales was recently invited to the club to receive the substantial amount, he said: “Thank you to the Captains and their fellow golfers at Haverfordwest Golf Club for raising an incredible amount for our Charity. They dedicated the year to fundraising and have raised an incredible amount for us, with the support of the Circle Health Group. We are extremely grateful for their support and all the hard work and effort that went into their fundraising events throughout the year.

“The Wales Air Ambulance needs to raise £11.2 million every year to keep its helicopters in the air and its rapid response vehicles on the road, and without support from clubs like Haverfordwest Golf Club, we wouldn’t be able to help saves lives across Wales. Thank you to everyone who supported the captains in their fundraising.”

THE UK LABOUR GOVERNMENT has ignited controversy by refusing to compensate the 3.8 million Women Against State Pension Inequality (WASPI) campaigners affected by changes to the state pension age. The decision has drawn fierce criticism from opposition figures and campaigners, who accuse Labour of breaking election promises made to these women.

The WASPI women are campaigning because they believe they were unfairly impacted by changes to the state pension age, which were poorly communicated and left many born in the 1950s financially unprepared. The sudden shift from receiving pensions at 60 to later ages caused significant hardship, as many were unable to adjust their retirement plans in time. They argue the changes disproportionately affect them due to limited financial opportunities earlier in life, and the lack of transitional arrangements or compensation exacerbates the harm caused. WASPI women seek fair redress for the financial and emotional distress they have endured.

Andrew RT Davies, Senedd Member for South Wales Central and former Welsh Conservatives leader, condemned the decision. Speaking to The Herald, he said: “This decision shows what a bunch of shameless opportunists Labour are. Many of the Labour great and good, including Eluned Morgan, said their party would compensate WASPI women when they were trying to get votes, and now haven’t kept up their end of the bargain.

“People across Wales will see this decision and conclude that they cannot trust Labour again.”

The controversial decision

The announcement follows a long-standing campaign by WASPI women, who argue that the government failed to notify them adequately about changes to the state pension age. These changes left many women facing financial hardship.

The Parliamentary and Health Service Ombudsman (PHSO) previously recommended compensation ranging from £1,000 to £2,950 per affected individual. However, the Labour Government has rejected providing financial redress, citing financial constraints.

Key points from the decision include:

• Work and Pensions Secretary Liz Kendall described compensation as “unfair and poor value for taxpayers’ money.”
• Chancellor Rachel Reeves defended the move, claiming most women were aware of the pension age changes and suggesting the reforms had “significant awareness.”
• Ministers argued there was no evidence of “direct financial loss” and that compensation could cost up to £10.5 billion, which they deemed disproportionate.
• The government plans to introduce an action plan addressing issues raised in the Ombudsman’s report, aiming for clearer communication in future pension reforms.

Backlash from campaigners

The WASPI campaign group condemned the decision as “bizarre and totally unjustified.” A spokesperson said: “This is a devastating blow for the millions of women who have been waiting for justice. It raises serious questions about the government’s commitment to fairness and accountability.”

Liberal Democrat Welsh Affairs Spokesperson David Chadwick MP called the decision a “day of shame” for Labour.

“The new government has turned its back on millions of pension-age women who were wronged through no fault of their own. Ignoring the Ombudsman’s recommendations is disgraceful.

“For years, Liberal Democrats have pushed the government to fairly compensate WASPI women. Today’s heartless decision cannot be allowed to stand, and we will press ministers to give those affected the fair treatment they deserve.”

Political ramifications in Wales

In Wales, where Labour has traditionally held strong support, the decision has caused outrage among affected women.

“We trusted Labour to stand up for us,” said a WASPI campaigner in Cardiff. “They promised us compensation, and now they’re turning their backs. How can we ever trust them again?”

Andrew RT Davies warned of potential long-term political consequences. “Labour’s actions send a clear message to voters: when push comes to shove, they cannot be trusted to deliver on their promises,” he said.

Financial and social impact

The refusal to compensate exacerbates the financial struggles faced by many WASPI women. Campaigners argue the decision undermines their financial stability and fails to acknowledge the harm caused by the sudden changes.

“This isn’t just about money,” said another campaigner. “It’s about fairness. Many of us lost years of financial stability and retirement dreams. That’s not something you can sweep under the rug.”

Next steps for campaigners

The WASPI group vowed to continue fighting for justice, with plans for legal challenges and further demonstrations to keep the issue in the public eye.

As Labour faces backlash, particularly from older voters, the decision could have significant repercussions in the next general election, especially in battleground areas like Wales. The plight of WASPI women remains a stark reminder of the challenges facing today’s pension system.