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Week in Week Out: 1st Grade Care accused of ordering a client to be abandoned

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Marie Perry - George's wife

Marie Perry – George’s wife

A Welsh council is investigating a case made in a Week in Week Out programme where a care worker was ordered to leave a distressed 92-year-old woman alone on the floor of her home, following a fall.

That careworker is employed by a firm which tenders for work in Pembrokeshire and Cardiff.

Vale of Glamorgan Council-contracted 1st Grade Care  is accused of ordering the care worker to abandon Doris Jones from Barry, and attend their next call before an ambulance or relative arrived.

The care worker told Week in Week Out: “I rang the paramedics straight away and all the time she’s on the floor. I then rang the office to say my lady is on the floor and was told to leave the call within the time I was allocated and go to my next call.  I asked if somebody could do my next call for me because I didn’t feel happy leaving her, and I was told no. I had to leave her and to leave the door open for the paramedics.”

The care worker says she felt so awful about what she was asked to she do she challenged the order: “I asked if they would be happy if it was their mother lying on the floor and somebody left. I was told it was just the job.”

It’s a shocking accusation. We spoke to the son of 92-year-old Doris Jones who took the call. He told us there had been many concerns with 1st Grade Care including missed and shortened calls. When his mother came out of hospital she was placed with another care company at the family’s request. Doris Jones passed away last year.

1st Grade Care  has been in operation since 2011 and was set up by former property developer Michael Poole.

log-final-2015-300x119The allegation levelled against the company is just one of a series made on Week In Week Out by families unhappy at the level of care provided as well as care workers who say the company failed to train them and they found it impossible to meet the demands of their everyday rotas.

In a damning report by the Care Standards Inspectorate for Wales (CSSIW) published in January this year, 1st Grade Care was said to be putting service users in “unnecessary and significant risk to their health, safety and well-being due to a lack of sufficient training for a high percentage of staff.”  Issues surrounding rotas were also found. The company was served with a non-compliance notice and the CSSIW have been back to re-inspect. They say they expect to publish a new report by the end of the month.

Jackie Toom worked for the company in Pembrokeshire as a care worker and admits to being regularly late to assist clients as she struggled to follow a rota that only gave 15 minutes to travel from St David’s to Newport, or ended one call in Milford Haven and started the next at a location north of Haverfordwest, at the same time.

“You can’t be in two places at the same time. To get from A to B in zero minutes. We are not given any travel time so we could get more working hours – more calls.”

Marie Perry from Pembroke has Parkinson’s Disease and needed a care package to help her get to the bathroom four times a day but her husband George tells the programme visits were regularly late or even missed.

Mr Perry, who has had major heart surgery and whose condition is deteriorating, was left to lift his wife when care workers were late or didn’t turn up. He says he is angry over the experience and doesn’t understand why the authorities haven’t investigated the company earlier. Mr Perry told The Herald: “I don’t know how much control the local authority has over them. It’s not being properly policed otherwise they would have lost their contract some time ago”.

Week in Week Out has discovered that 1st Grade Care has come under scrutiny by both Pembrokeshire and Vale of Glamorgan but neither council has thought it appropriate to cancel the company’s contract.

In a statement 1st Grade Care, said that the company admits they have been failings managing care workers appointments but they now have a new monitoring system in the Vale of Glamorgan. But they had no comment about why problems with rotas and training had continued in Pembrokeshire despite a damning inspection in the Vale, and targets set by both councils.

Welsh councils have been under pressure to save money and drive down costs with Welsh Local Government Association figures showing £55 million shortfall in adult services over the past financial year.

There are over 400 registered care companies in Wales. The industry argues that for them to operate effectively a minimum payment of £15.74 per hour is needed, with even more in rural areas. But Week In Week Out has discovered that only three councils in Wales are paying this basic rate.

Industry insiders say the hourly rate councils are prepared to pay means they are increasingly unable to deliver services to home users effectively as they drive down their own costs to survive.

In Cardiff a new tendering system has been introduced that sees care companies bid against each other in a live auction for care packages. Professor Luke Clement from Cardiff University and an expert in social care law says he is worried by a system he believes lacks humanity and dignity.

Cardiff Council has defended the system saying it is offering value for money, improving quality as well as attracting new companies. But Week In Week Out has learned that the UK’s largest care company Allied Healthcare has pulled out of Cardiff, saying their decision was due in part to the new auction system.

Professor Clement is also critical of the inspectorate CSSIW. He told the programme: “If it is their job to make sure the sort of abuses and failures we are discussing don’t happen then clearly it’s not doing its job properly. If things go wrong there may be a letter or a slap on the wrist but companies are not being closed down”.

The Inspectorate has the power to shut down care companies that aren’t complying with regulatory standards. In the programme the CSSIW said the last year they had shut down five following inspections and 14 companies had been given strict conditions to conform to. David Francis, Assistant Chief Inspector of CSSIW said more people were coming forward with complaints tripling over the last four years, but they wanted to hear from more. He said: “If there are people out there who wish to make contact with us we welcome that. We would welcome them raising their concerns with us.”

Last year plans by Powys to reorganise home care fell into chaos and hit the headlines after companies failed to deliver and were shut down. Assembly Member Kirsty Williams says there were a number of issues that caused the new system to collapse. She wants councils to respond quicker when things go wrong. She said: “They simply do not know what is happening on the ground and then that makes the system really vulnerable. It relies on individuals making complaints and what we know about people in receipt of domiciliary care is often they are really frightened to speak out because they are worried that their carers are going to be taken away from them, they are worried that they will get people into trouble and often people are so grateful have any kind of support they are very reluctant to speak out if things are going wrong.”

The Welsh Government is working on a new law to strengthen the inspection of Domiciliary Care companies. Health Minister Mark Drakeford told the programme: “Our bill allows us to be helpful to those companies when we can help them to improve. But where there are companies who provide services of the sort that would not be acceptable to you or me or the people watching this programme. We want the law to be quicker, more effective and to make sure these companies are no longer part of our landscape”

  •  Please watch BBC Week in Week Out, Tuesday, June 9, BBC One Wales, 10.35pm
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Crime

Top barrister urges reopening of Pembrokeshire farmhouse murders case

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A PROMINENT criminal barrister has joined the chorus calling for a fresh investigation into the deaths of siblings Griff and Patti Thomas, who were found dead in their isolated Pembrokeshire farmhouse in 1976.

Nearly half a century after the grim discovery at Ffynon Samson in the village of Llangolman, barrister Andrew Taylor is questioning the original findings that suggested Griff murdered his sister before taking his own life. Mr. Taylor, known for his work in overturning wrongful murder convictions, has cast doubt on several pieces of evidence used in the initial investigation.

Barrister: Andrew Thomas (Pic: BBC)

Dyfed-Powys Police have confirmed that their review of the case remains active.

The bodies of Griff and Patti Thomas were initially found by a postman in December 1976. An inquest in Haverfordwest in February 1977 delivered a verdict of manslaughter for Patti and an open verdict for Griff, leaving unanswered questions about the true circumstances of their deaths.

Mr. Taylor pointed out troubling aspects of the evidence, including a nail found embedded in Griff’s eye with no satisfactory explanation from police or pathologists, and significant bleeding from a head injury which contradicts the absence of third-party involvement. Moreover, the scene contained two half-drunk cups of tea and uneaten food, hinting at the presence of a visitor, and no accelerants were found, which challenges the suicide theory.

These details suggest that the siblings might have been entertaining a known visitor shortly before their deaths, adding complexity to the narrative of a lone murder-suicide.

The case has recently gained additional attention through a new BBC Sounds podcast, “Death on the Farm,” which explores the mysterious circumstances surrounding the deaths.

The podcast follows The Pembrokeshire Herald playing significant roles in reviving interest in the case.

Over the years the newspaper has dedicated extensive investigative resources to questioning the initial police conclusions, which suggested that Griff Thomas killed his sister Patti before setting their farmhouse on fire and perishing in the blaze himself.

In recent years, Herald journalists such as Andy Chandler and Jon Coles have highlighted the inconsistencies in the original investigation, particularly focusing on forensic evidence, such as unidentified fingerprints and the unexplained presence of blood on a sewing machine cover.

Their work, combined with campaigns led by local media outlets like Clebran and community councils, pressured Dyfed-Powys Police to consider reopening the case. Coverage has emphasised that the official verdict, which painted Griff as a murderer despite his physical limitations and severe arthritis, left many unanswered questions​

The Herald’s reporting has also been instrumental in debunking earlier theories linking notorious serial killer John Cooper to the deaths of the Thomas siblings. Through detailed interviews with local sources and a focus on forensic gaps in the investigation, these publications have kept the unresolved nature of the case in the public eye, pushing for justice more than 45 years later​.

With the launch of Operation Hallam, a forensic cold case review started in October 2022, plus this renewed interest, there now renewed hope that modern investigative techniques might finally provide clarity on this nearly 50-year-old case, answering lingering questions and potentially clearing Griff Thomas’s name.

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Crime

Huw Edwards’ south London home listed for £4.75m

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HUW Edwards’ London residence has been placed on the market for £4.75 million, according to reports from The Mirror. The Welsh journalist, who has faced public disgrace, originally purchased the property with his wife, Vicky Flind, for £1.85 million in 2006. The house, located in a prestigious part of South London, is now up for sale following Edwards’ recent legal troubles.

In September, the 63-year-old former BBC newsreader, from Carmarthenshire, was handed a suspended six-month prison sentence after pleading guilty to possessing indecent images of children. Edwards vacated the family home, which he shared with his wife and five children, in July.

The property is described as a spacious family home with six double bedrooms, spread across three floors, featuring generous living spaces. It also boasts a large garden, a driveway with room for several cars, and a double-length garage, adding to its appeal on one of the area’s most sought-after roads.

Huw Edwards appeared at Westminster Magistrates Court last month, where he admitted to three counts of possessing indecent images of children. Chief Magistrate Paul Goldspring sentenced him to a suspended prison term and ordered him to complete a sex offender rehabilitation programme. Edwards will also be placed on the Sex Offenders’ Register for seven years, though no Sexual Harm Prevention Order was imposed.

In court, Goldspring acknowledged the once celebrated reputation Edwards had in the media, but stated that his legacy has been irrevocably tarnished by his crimes. The sale of the home comes amidst ongoing legal developments in Edwards’ case.

As this situation continues to unfold, it remains to be seen how the sale of Edwards’ London home will progress. Stay tuned for further updates on this developing story.

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Business

Limited demand for Welsh housing weighing on surveyors’ outlook

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A SLOWDOWN in demand in the housing market in Wales is leading to a cautious outlook amongst surveyors for the final quarter of the year, according to the latest Royal Institution of Chartered Surveyors (RICS).

A net balance of -43% of surveyors in Wales reported that new buyer enquiries fell through September which is the lowest this balance has been since October 2023, and the lowest balance across all the UK regions.

As demand is falling, supply is rising. A net balance of 31% of Welsh respondents reported that new instructions to sell increased in the most recent survey.

However, with limited demand, it is unsurprising that sales were reported to have fallen broadly flat through September. A net balance of -3% of surveyors in Wales noted that sales had fallen, down from +28% in August.

And this may be weighing on surveyors’ outlook for sales over the next quarter. A net balance of -10% of Welsh surveyors anticipate that house sales will fall through Q4.

Regarding pricing, respondents in Wales report that prices fell broadly flat through Q3. On the outlook, a net balance of -30% of Welsh surveyors expect prices to fall over the next three months.

Looking at the lettings market, a net balance of 67% of survey respondents in Wales noted a rise in tenant demand, whilst a net balance of -40% of Welsh surveyors noted a fall in landlord instructions. This has led to a net balance of 67% of surveyors expecting rents to rise through the final quarter of 2024.

Commenting on the sales market, Anthony Filice, FRICS of Kelvin Francis Ltd, in Cardiff said: “Appraisals and instructions are strong and if realistically priced, in the middle to lower price bands, are selling. Above £800,000 and especially over £1,000,000 are slow, we suspect, waiting on the result of the Budget. Some vendors are still asking too much and ending up with even less.”

Tim Goodwin, AssocRICS of Williams & Goodwin The Property People in Gwynedd added: “There has been a noticeable increase in sales falling through in recent weeks not helped by the implementation of Article 4 Planning controls over holiday lets and second homes.”

Discussing the lettings market, Paul Lucas, FRICS of R.K.Lucas & Son in Haverfordwest commented: “Availability of rentals is scarce as landlords and second home owners retreat from the market in the light of new government legislation. Demand is high and according to standard economics principles, rents are increasing – at the present time, mostly due to government intervention.”

Commenting on the UK picture, RICS Head of Market Analytics, Tarrant Parsons, said: “The latest survey results once again convey a brighter picture for housing market activity, with the recent easing in mortgage interest rates continuing to support a recovery in buyer demand.

“Critical for the outlook, a further unwinding in monetary policy is anticipated over the months ahead, which should create a more favourable backdrop for the market moving forward. In keeping with this idea, forward-looking sentiment data from the survey points to sales volumes gaining impetus, both in the near-term and over the next twelve months.”

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