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Week in Week Out: 1st Grade Care accused of ordering a client to be abandoned

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Marie Perry - George's wife

Marie Perry – George’s wife

A Welsh council is investigating a case made in a Week in Week Out programme where a care worker was ordered to leave a distressed 92-year-old woman alone on the floor of her home, following a fall.

That careworker is employed by a firm which tenders for work in Pembrokeshire and Cardiff.

Vale of Glamorgan Council-contracted 1st Grade Care  is accused of ordering the care worker to abandon Doris Jones from Barry, and attend their next call before an ambulance or relative arrived.

The care worker told Week in Week Out: “I rang the paramedics straight away and all the time she’s on the floor. I then rang the office to say my lady is on the floor and was told to leave the call within the time I was allocated and go to my next call.  I asked if somebody could do my next call for me because I didn’t feel happy leaving her, and I was told no. I had to leave her and to leave the door open for the paramedics.”

The care worker says she felt so awful about what she was asked to she do she challenged the order: “I asked if they would be happy if it was their mother lying on the floor and somebody left. I was told it was just the job.”

It’s a shocking accusation. We spoke to the son of 92-year-old Doris Jones who took the call. He told us there had been many concerns with 1st Grade Care including missed and shortened calls. When his mother came out of hospital she was placed with another care company at the family’s request. Doris Jones passed away last year.

1st Grade Care  has been in operation since 2011 and was set up by former property developer Michael Poole.

log-final-2015-300x119The allegation levelled against the company is just one of a series made on Week In Week Out by families unhappy at the level of care provided as well as care workers who say the company failed to train them and they found it impossible to meet the demands of their everyday rotas.

In a damning report by the Care Standards Inspectorate for Wales (CSSIW) published in January this year, 1st Grade Care was said to be putting service users in “unnecessary and significant risk to their health, safety and well-being due to a lack of sufficient training for a high percentage of staff.”  Issues surrounding rotas were also found. The company was served with a non-compliance notice and the CSSIW have been back to re-inspect. They say they expect to publish a new report by the end of the month.

Jackie Toom worked for the company in Pembrokeshire as a care worker and admits to being regularly late to assist clients as she struggled to follow a rota that only gave 15 minutes to travel from St David’s to Newport, or ended one call in Milford Haven and started the next at a location north of Haverfordwest, at the same time.

“You can’t be in two places at the same time. To get from A to B in zero minutes. We are not given any travel time so we could get more working hours – more calls.”

Marie Perry from Pembroke has Parkinson’s Disease and needed a care package to help her get to the bathroom four times a day but her husband George tells the programme visits were regularly late or even missed.

Mr Perry, who has had major heart surgery and whose condition is deteriorating, was left to lift his wife when care workers were late or didn’t turn up. He says he is angry over the experience and doesn’t understand why the authorities haven’t investigated the company earlier. Mr Perry told The Herald: “I don’t know how much control the local authority has over them. It’s not being properly policed otherwise they would have lost their contract some time ago”.

Week in Week Out has discovered that 1st Grade Care has come under scrutiny by both Pembrokeshire and Vale of Glamorgan but neither council has thought it appropriate to cancel the company’s contract.

In a statement 1st Grade Care, said that the company admits they have been failings managing care workers appointments but they now have a new monitoring system in the Vale of Glamorgan. But they had no comment about why problems with rotas and training had continued in Pembrokeshire despite a damning inspection in the Vale, and targets set by both councils.

Welsh councils have been under pressure to save money and drive down costs with Welsh Local Government Association figures showing £55 million shortfall in adult services over the past financial year.

There are over 400 registered care companies in Wales. The industry argues that for them to operate effectively a minimum payment of £15.74 per hour is needed, with even more in rural areas. But Week In Week Out has discovered that only three councils in Wales are paying this basic rate.

Industry insiders say the hourly rate councils are prepared to pay means they are increasingly unable to deliver services to home users effectively as they drive down their own costs to survive.

In Cardiff a new tendering system has been introduced that sees care companies bid against each other in a live auction for care packages. Professor Luke Clement from Cardiff University and an expert in social care law says he is worried by a system he believes lacks humanity and dignity.

Cardiff Council has defended the system saying it is offering value for money, improving quality as well as attracting new companies. But Week In Week Out has learned that the UK’s largest care company Allied Healthcare has pulled out of Cardiff, saying their decision was due in part to the new auction system.

Professor Clement is also critical of the inspectorate CSSIW. He told the programme: “If it is their job to make sure the sort of abuses and failures we are discussing don’t happen then clearly it’s not doing its job properly. If things go wrong there may be a letter or a slap on the wrist but companies are not being closed down”.

The Inspectorate has the power to shut down care companies that aren’t complying with regulatory standards. In the programme the CSSIW said the last year they had shut down five following inspections and 14 companies had been given strict conditions to conform to. David Francis, Assistant Chief Inspector of CSSIW said more people were coming forward with complaints tripling over the last four years, but they wanted to hear from more. He said: “If there are people out there who wish to make contact with us we welcome that. We would welcome them raising their concerns with us.”

Last year plans by Powys to reorganise home care fell into chaos and hit the headlines after companies failed to deliver and were shut down. Assembly Member Kirsty Williams says there were a number of issues that caused the new system to collapse. She wants councils to respond quicker when things go wrong. She said: “They simply do not know what is happening on the ground and then that makes the system really vulnerable. It relies on individuals making complaints and what we know about people in receipt of domiciliary care is often they are really frightened to speak out because they are worried that their carers are going to be taken away from them, they are worried that they will get people into trouble and often people are so grateful have any kind of support they are very reluctant to speak out if things are going wrong.”

The Welsh Government is working on a new law to strengthen the inspection of Domiciliary Care companies. Health Minister Mark Drakeford told the programme: “Our bill allows us to be helpful to those companies when we can help them to improve. But where there are companies who provide services of the sort that would not be acceptable to you or me or the people watching this programme. We want the law to be quicker, more effective and to make sure these companies are no longer part of our landscape”

  •  Please watch BBC Week in Week Out, Tuesday, June 9, BBC One Wales, 10.35pm
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Tenby left ‘strewn with rubbish and smelling of urine’ after hundreds party

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TENBY was left with empty cans, broken bottles and fast food wrappers strewn everywhere, after over two hundred young people gathered to enjoy the weekend – perhaps expected whilst pubs remained closed.
Licensed establishment have not yet been able to open in Wales, but they are open in England for outdoor refreshments.

There were reports of young people walking through the town with boxes full of alcohol on Saturday night (Apr 17), with other people buying takeaway drinks from licensed premises before making their way to the harbour.
The sheer number of people meant people were urinating in the streets, some residents told The Pembrokeshire Herald.

Unlawful gathering: Party in full swing in Tenby as pubs remain closed (Image: Pure West Radio)

Facebook comments from people concerned included Larry Lambert who said: “Most of these are probably around my age, have some respect for the place, you all wouldn’t like it if this happened outside your house and left all the rubbish for you to wake up to, disrespectful!”

Kyle Scourfield said : “Aw guys. We’re literally on the track where we can see light at the end of the tunnel, don’t ruin it now. More importantly, pick up your rubbish and look after our coast. I’m bloody dying for the nightclubs so seriously, take it down a notch!”

Danny Wilson who took the below photo said on social media: “This [photo was taken] after nearly two hours of cleaning up. Completely blame the government for this if pubs were open there would be next to no take outs and 20 odd doormen keeping an eye on things every weekend, but that’s no excuse to act like absolute savages with zero respect for anything.

“I’ve never seen as much broken glass like there was today! Definitely give the harbour and castle hill a swerve for a couple of days if you’ve got kids or dogs.”

Tenby on Sunday morning (Apr 18) (Image: Facebook/Danny Wilson)

Pembrokeshire County Council operatives have been working since earlier this morning to remove rubbish in various locations in the town, including piles of bottles and other litter under picnic tables at the harbour.
The Tenby Observer has reported that in correspondence sent to Pembrokeshire County Council’s licensing department, county councillor for Tenby’s North ward Clr. Michael Williams said: “From as early as late afternoon, the situation at the harbour has become threatening with residents feeling unsafe due to the considerable numbers of individuals in the area consuming large quantities of alcohol.

“Police Officers appear to be overwhelmed by the numbers and are unable to take the necessary firm action to disperse a crowd that I estimated to be about 200. These kind of events are becoming a regular occurrence and action must be taken to address it.

“We appear to have taken several steps backwards to where we were a number of years ago when Tenby was becoming regarded as party central for groups of stag and hen events.

“Certain parts of the harbour estate are being used as a public urinal causing distress to families attempting to lawfully use the area.”

One local, who did not wish to me named said: “The police operation last week, which was widely publicised, seems to have failed miserably.

“Instead of going out last week when police were out in force, the youth of south Pembrokeshire seem to have waited until this weekend and have partied twice as hard.

“I understand that resouces are stratched but where were the police this weekend?

“Something needs to be done, we don’t want a third wave.”

Over the Easter bank holiday officers seized alcohol from young people, moved them on and prevented clashes between groups from escalating.

Speaking just ten days ago Sgt Stuart Wheeler said that there was concern from the Tenby community and that police were ‘keen to avoid a repeat of this behaviour’.

“This type of behaviour is distressing for people living and working in Tenby,” he said.

“We understand that the past few months have been difficult, and that children want to see their friends, but remember that only six people from two households can meet outdoors still.

“Please do your best to ensure your children are adhering to regulations that are in place for all our safety.”
The police have been contacted for an updated comment.

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Protest against ‘draconian’ Police and Crime Bill takes place in Haverfordwest

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A SECOND Kill the Bill protest took place in Haverfordwest on Saturday (Apr 17).

One of the organisers told  The Herald: “The new law will be an enormous piece of draconian legislation that includes significant expansion in police powers to curtail the right to protest. The right to peacefully assemble and protest are a fundamental part of any democracy; empowering people to have their voices heard, in addition to holding the Government to account. These rights are universal –they protect peaceful and legitimate protest whatever the cause.“The events at the Clapham vigil and at demonstrations over the last few weeks are a dangerous indication of what the future of protest will look like if the police powers bill gets through parliament.”

A local campaigner, a mother and grandmother said “We are in the process of losing a fundamental part of our democracy, It is important we protect it for future generations. We have messed up so much of their future already-we need to hold the Government to account”.

Aspects of the Bill include:

  • The power for Police forces to shut down protests that they deem too disruptive at their own discretion.
  • Up to a 10-year sentence for demonstrators considered to be causing a “public nuisance”.
  • The power for police forces to impose start and end times on static protests of any size.
  • The power to expand stop and search powers, which already discriminate against marginalised communities. If you live in the Dyfed Powys police area, you are 5 times more likely to be stopped and searched if you are black than white.
  • Up to 10-year sentences for damage to public monuments’ Police powers will be expanded and custodial sentences increased to “protect” women.
  • These measures are not sufficient to prevent violence and are troubling, considering some police officers’ involvement in cases of violence against women. Significant restrictions on where protests around Parliament may take place.
  • The elevation of trespass from a civil offence to a criminal offence, meaning police and courts can give harsh sentences to Travellers.
  • Increased power of police to seize vehicles and homes from Gypsy, Roma, and Traveller communities and demanding proof of permission to travel.
  • The bill will criminalise a way of life for these communities.

Some of the proposals in the new bill which is the subject of the protest include putting start and finish times on protests, as well as noise limits. The bill also says damage to memorials could lead to up to 10 years in prison. The bill could also expand stop-and-search powers and includes an offence of “intentionally or recklessly causing public nuisance,” which is designed to stop people occupying public spaces and doing things like hanging off bridges or gluing themselves to windows.

The bill will be reintroduced to Parliament after the Queen’s Speech, according to the Home Office, with Commons Committee Stage expected to be completed by 24 June.

“The Police, Crime, Sentencing and Courts Bill delivers on the government’s commitment to crack down on crime and build safer communities,” a Home Office spokesperson says. “We are equipping the police with the tools they need to stop violent criminals in their tracks.” They add that the bill “enshrines our commitment to those brave officers who put themselves in danger to keep rest of us safe into law”.

One protestor told Herald.Wales: “People are getting more angry and more frustrated and they feel like their issues are not being dealt with – but are rather just simply being cracked down on.

“And that is the wrong approach. People are still going to take to the streets and be even more passionate.”

Haverfordwest Kill the Bill protest 2021

Protests – a senior police officer’s view

A police boss who describes himself as an “experienced protester” says a report on how protests are policed is one sided, illiberal and undermines civil and political rights.

North Wales Police and Crime Commissioner Arfon Jones is so concerned that he has written to Home Secretary Priti Patel to complain about it.

The UK Government used the report by Her Majesty’s Inspectorate of Constabulary, Fire and Rescue Service (HMICFRS),“Getting the balance right?, when they were drafting the controversial Police, Crime,  Sentencing and Courts Bill.

Arfon Jones, the new North Wales Police and Crime Commissioner at Police HQ in Colwyn Bay.

According to the inspectors, the balance had tipped too heavily in favour of protesters.

The legislation will give the police powers to set start and end times for static protests and stop protests if they are judged to be too noisy or too “disruptive”.

Protesters face fines of up to £2,500 and up to 10 years in jail if they are convicted.

Mr Jones, a former police inspector, said: “Although equilibrium should be struck between individual rights to protest and the general interests of the community, I simply do not agree the balance tips too readily in favour of protestors.

“The recommendations in the report are one sided, illiberal and undermine civil and political rights and are not in the public interest.

“The new powers in the proposed act are not necessary and will prevent protest as we know today. The whole purpose of protest is to disrupt and to seek change.

“The police have enough powers to police protests and do not need more. I do not believe that HMICFRS have the balance right in this report and as an *experienced* protestor for the last 50 years the perception that police are favourable towards protestors rights is a fallacy.

“Policing protests has always been, and always will be, a tool of the state to control its citizens and I will have no truck with it.

“Automatic Facial Recognition in non-violent protests is a privacy intrusion and should not be used.

“Non-violent protests should be policed as events not as a public order exercise.

“The Police, Crime, Sentencing and Courts Bill will afford new powers to officers to tackle protests, including measures aimed at static protests and a new offence of ‘intentionally or recklessly causing public nuisance’, which is in part defined as causing ‘serious annoyance’ or ‘serious inconvenience’.

“In a democracy the right to protest sometimes means people are inconvenienced, such is the price of living in a society where voicing support for a cause of your choosing is permitted. “These proposals seek to whittle that right down to such a degree that any demonstration, large or small, may be heavily restricted or even curtailed altogether. The effect on free expression will be substantial.

“The report is short-term and politically driven. Policing should be very careful not to be drawn into the situation of being arbiters of which protests can go ahead and become stuck in the middle.

“The policing of industrial action in the 1970s reminds us that policing protests may cause long-term damage on the relationships between community and police.

“The United Kingdom and its people have been through a very difficult year, with exceptional Covid-19 restrictions coming to an end as the pandemic recedes. 

“This is a time for reflection and consideration, not a time to be rushing through poorly thought out measures to impose disproportionate controls on free expression.

“Such laws may shield ministers and corporations from public dissent, but who would wish to live in a society where such matters are guiding principles of legislation?”

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Approval recommended for dockyard plans

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A CONTROVERSIAL plan to develop part of Pembroke Dock’s Royal Dockyard comes before the County Council’s Planning Committee next week.

Despite many objections from heritage organisations, Council planning officers recommend the development’s approval.

However, the Planning Committee will only indicate whether it is ‘minded to approve’ the proposal instead of giving it the go-ahead.

The Welsh Government has called in the application for decision by the next Welsh Government minister responsible for planning and infrastructure developments.

That means the Welsh Government will consider the Report presented to the Committee and weigh it against the objections received.

HERITAGE ASSETS VERSUSECONOMIC DEVELOPMENT

The application is to develop a brownfield site within the former Royal Dockyard.

It seeks outline planning permission for the demolition or part demolition and infill of various buildings and structures, modification of existing slipways, erection of buildings and ancillary development. 

The development is intended for port-related activities, including the manufacture of marine energy devices, boat manufacture, repair and erection of plant.

The application is for outline planning permission. All matters relating to access, appearance, landscaping, layout, and scale are reserved for consideration as part of reserved matters applications. In practice, as many councils – including Pembrokeshire – have discovered, once outline planning is granted, reserved applications tend to proceed despite potential negative impacts.

A similar situation arose with Milford Haven Port Authority’s hotel development at Milford Marina, where councillors’ concerns were largely overruled by the existence of outline planning permission for the development.

Part of the proposal would see the former graving dock and timber pond infilled, the part demolition of existing slipways, and some buildings on site.

Both the graving dock and timber pond are Grade II listed. Buildings near the development are also listed, including the iconic Sunderland flying boat hangars.

The existing caisson gate currently in situ at the dock’s southern end would be removed and conserved. It is unique in Wales and a rare example. The planning report states that the caisson gate would remain within the marine environment without development and deteriorate. 

The development would include a new ‘super slipway’ built over the land extending into the River Cleddau and the construction of massive new industrial sheds to accommodate new marine technology.

JOBS AND THE CITY DEAL

The planning report claims the facilities erected will support anywhere between 288 and 975 full-time equivalent jobs in Pembrokeshire and make a substantial contribution to the local economy. However, the report also notes that the numbers of jobs claimed cannot be corroborated.

This proposal is linked to the establishment of the Marine Energy Test Areas (META), the Marine Energy Engineering Centre of Excellence (MEECE) and the Pembrokeshire Demonstration Zone (PDZ). These collectively comprise the Pembroke Dock Marine (PDM) project. 

The project forms part of the Swansea Bay City Deal to facilitate the next generation of marine renewable energy technology.

Companies who could potentially gain from the development have signalled their support from the proposal.Although their enthusiasm is predictable, the economic potential for local businesses cannot be ignored.

DOCKYARD ESSENTIAL TO TOWN’S EXISTENCE

However, a raft of objections also exists.

The Council received representations from, among others: The Victorian Society; The Georgian Group; Hywel Dda University Health Board;  Pembroke Dock Heritage Centre; Pembrokeshire Historic Buildings Trust; Pembroke Civic Trust; Naval Dockyards Society; The Commodore Trust; Ridgway History Group.

Not all of those organisations objected to the principle of development. For example, Hywel Dda expressed concern about the potential effect on access to South Pembs Hospital and patient care. However, most criticised the impact on the historic environment of the Royal Dockyard. Individual objections also expressed the same concerns.

The Naval Dockyard Society points out that the Dockyard construction was the reason for Pembroke Dock’s creation as a town. Without it, the town would not exist.

The Society continues: ‘The proposed scheme would severely damage Pembroke Dock Conservation Area and crucial listed buildings. 

‘The Grade II* Graving Dock would be infilled and partially built over, the Grade II Timber Pond infilled and built over, and the Grade II Building Slips Nos 1 and 2 partially demolished and removed. It would also be detrimental to the adjacent Grade II Carr Jetty setting, which adds to the group value of these threatened structures at Pembroke Dockyard.

‘These structures are the last and most important features of the magnificent and unique assemblage of thirteen slips, graving dock and timber pond constructed and functioning 1809–1926. 

‘Pembroke Dock specialised in building warships during the transition from wood to iron and steel, sail to steam and turbines. 

‘While the eastern slips were sacrificed in 1979 for the Irish ferry terminal and the deep-water berth Quay 1, we now live in a more responsible era, when significant community assets merit planning protection.

‘The Royal Dockyard established at Pembroke Dock from 1809 was unique: the only one in Wales, the only one on the west coast of Britain, and the only one created solely as a shipbuilding facility. 

‘It built over 260 warships for the Royal Navy, including many of the most prestigious warships of the nineteenth and early twentieth centuries, as well as five royal yachts. Many of these vessels were built on the two large slipways at the western end of the yard threatened by the current development proposal’.

THE COMMUNITY’S VIEW

William Gannon represents Pembroke Dock Town Council on the Milford Haven Port Authority. Mr Gannon recently hosted an online event that reviewed the application and gave local people the chance to express their views.

We asked him what the public had to say about the plans.

Listening to the community: David Gannon (photo credit: David Steel)

William Gannon told us: “The feeling of the Community following our Zoom Meeting was that we welcome the 1800 jobs and the £63 Million of investment that the Pembroke Dock Marine Project has promised. 

“However, the Community is concerned about the Pickling Pond and The Graving Dock’s loss, which will be buried beneath the new slipway. Both The Pickling Pond and The Graving Dock are Grade 2 Star listed heritage assets.

“The Community are also concerned about the size of the two ‘super sheds’ that may be built. It is felt that these sheds are both too large and ugly, and they will damage the appearance of the Dockyard and The Haven and could damage Pembroke Docks plans to develop Tourism in and around the Dockyard.

“Our Community is looking to strike a balance between the need to develop the Dockyard and to preserve our Heritage Assets. 

“We believe that we can do this by working with The Port to develop a solution that allows for both.”

The Port Authority plans to infill the dock and pond in such a way as to preserve the structures and excavate them in the future. Once they are built over, however, the circumstances that would be possible or even likely are unclear. 

The Port Authority also proposes to use digital media to provide an ‘augmented reality’ experience to show visitors what the Royal Dockyard looked like before its development.

The Port says that part of the land, the Carriage Drive, would be enhanced and restored under its plans for the site.
The balance between preserving heritage and creating future jobs in one of its pet project areas is one the Welsh Government will wrestle with on this application and others.

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