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Education

Student finance ‘discriminates against women and mature students’

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Very friendly and supportive: Neil Hamilton

A WEST Wales mature student has alleged that Student Finance Wales discriminates against mature female students who have changed their name through marriage or divorce.

Tricia (not her real name) contacted The Herald after she experienced protracted delays in receiving student finance to which she was entitled having been made ‘to jump through hoops’ to prove she was who she said she was.

She encountered difficulties after applying for a one year top up from a HND to a BA.

The situation was rendered all the more frustrating as, Student Finance Wales had all of Tricia’s proof of identity from the previous year, when she completed her HND, access to all of the information submitted in connection with that award, and repeatedly told her that there was no information required from her before telling her on a number of occasions, and only when she rang to query the continuing delay, that further information was needed.

Tricia applied for student finance on June 14 and supporting information for her financial status was provided immediately to Student Finance Wales. Tricia had the same customer reference number, same email, same telephone contact number that she had used for her previous application.

Tricia was particularly exasperated as she had been through precisely the same rigmarole in proving her identity in her initial application two years before.

She told us: “Despite the fact that I applied early for student finance, after that earlier bad experience, I kept on being pushed from pillar to post. Even though ALL of my information was already held by Student Finance and they were writing to me at my home address, which I had already provided and proved, it was not until mid-August that Student Finance Wales asked for proof that I actually lived in Wales.

“Having sent that proof, I rang up to check everything was okay and was told that Student Finance Wales had all the information they needed to process my application.”

She continued: “Having waited for a few weeks and with the start of term already near, I rang to find out what was happening. I was then told that before my application could proceed that they wanted information for an application for a childcare grant, which I have never sought and had not asked for. I had to write a letter telling them this – unbelievably six weeks after acknowledging they had received that letter, the information is still shown as required.
“Anyway, I confirmed again that they now had all the material they needed. And was told they did. A few weeks passed and I had heard nothing. I rang again. This time they wanted me to provide both my birth certificate and a form signed by a third party confirming that I was me!

“I raised an immediate complaint and was told I would be sent a copy of that for my own information.”

On October 26, Tricia rang to confirm that all information had been received and make sure that nothing else was needed.

Tricia’s experience then entered the realms of the surreal. A friend verified her identity. The same person had verified her partner’s identity for their application for student finance and been accepted.

The proof of identity was rejected and during the phone call a claim was made that a letter to that effect had been sent out on October 20, which was remarkable in itself as the identity form had only been posted on October 19. Not only was there no sign of that letter’s arrival, there was no sign of it in the record of correspondence.

Tricia then raised the question of her previous complaint, only to be told there was no record of it. She was then told by a manager at Student Finance Wales that she was not entitled to see the content of any complaint raised by the company on her behalf, although that manager told her that she would now raise a complaint for her and notify her it had been raised.

After waiting a few days, and with no sign of a complaint being made, Tricia emailed a full complaint to Student Finance Wales and copied her constituency and regional AMs in along with Cabinet Secretary for Education Kirsty Williams and the Assembly parties’ education spokespersons.
Response was swift. First to respond was Labour’s Joyce Watson who promised to raise the matter with the Cabinet Secretary. That was followed by responses from Paul Davies – who helped resolve Tricia’s previous complaint – Simon Thomas, and UKIP’s Neil Hamilton who provided a very full and sympathetic response to Tricia’s plight; then, the Welsh Government contacted Tricia and asked for her permission to deal with Student Finance Wales on her behalf.

Finally, a day or so later, Tricia was emailed by Student Finance Wales to say that they were now acting on her complaint.

Mysteriously, the letter telling her that her identity proof was unacceptable arrived postmarked October 31, the same day as her complaint.

Within seven days of contacting her local AMs, Tricia was told that her student finance had been approved and that payments would be made shortly. She does not think that is a coincidence.

Tricia is, however, still frustrated by the whole experience.

“The situation had become ridiculous. I was being discriminated against for being an older woman, who had been married before. They not only had all my information already, they told me they could see it on the computer system and yet still said they needed it again. It’s bureaucracy for the sake of it. And as for not allowing customers to see complaints raised on their behalf, I bet their complaints clear up rate is stellar.

“Again, it was only when I complained and copied in AMs that there was any movement at all. That is not right and just makes me wonder how many students who have not contacted their own AMs have been forced out of higher education by Student Finance Wales incompetence.”

She concluded: “When I initially raised issues about the process way back in August I was told that I should blame the Welsh Government! To make matters worse, it had been suggested to me that I could get my parents to confirm my name change. I could, I suppose, have got a shovel or Ouija board, but neither of those options was very appealing!”

Plaid Cymru’s Shadow Cabinet Secretary for Education Llyr Gruffydd said: “Plaid Cymru believes education is a right not a privilege so we want to make sure there is fair play when it comes to Student Finance Wales regardless of age or gender.”

Mid and West AM Simon Thomas added: “A constituent has informed me of a formal complaint they have made regarding the way in which their application for student finance has been handled by Student Finance Wales. Their application for student finance has still not been processed – almost five months after the initial application was made.

“My constituent feels that Student Finance Wales indirectly discriminate on the grounds of age and gender.”

Simon Thomas has written to the Cabinet Secretary for Education requesting the following information.

  • An outline of Student Finance Wales’ complaints procedure
  • The number of complaints received by Student Finance Wales each year in the last five years
  • A breakdown of the nature of the complaints received
  • An outline of the evidence of income and identity Student Finance Wales asks for in order to process a student’s application for student finance
  • Tricia’s constituency AM, Paul Davies told The Herald: “The experiences that Tricia has had with Student Finance Wales are deeply disappointing and caused her unnecessary distress, at a time when she should be focusing on her studies. It’s clear that there are failings in the system, which continue to be unaddressed and the Welsh Government should now commit to seriously reviewing Student Finance Wales’ operations.

    “Sadly, this is not the first worrying experience that Tricia has faced throughout her studies and it’s simply unacceptable. Lessons clearly haven’t been learnt from previous occasions and therefore it’s important that the Welsh Government urgently addresses these problems to ensure that other students are not faced with similar problems in the future.”

Education

Milford Haven School first to achieve gold in carer’s scheme

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MILFORD HAVEN SCHOOL have been recognised for their commitment to and support for young carers and is the first school to achieve the top level award.

The school have achieved the Investors in Carers Gold Level award for its work for learners and staff who are carers.

The scheme is delivered by Hywel Dda University Health Board and supported by local authority and third sector partners in Carmarthenshire, Ceredigion and Pembrokeshire.

The Investors in Carers initiative was originally designed to help health facilities such as GP practices, areas within hospitals and other organisations focus on and improve their carer awareness.

This scheme has now extended to many other teams, services, and organisations. It is a scheme that provides a foundation for helping to identify and support unpaid carers of all ages.

Milford Haven School was assessed against the six themes within the scheme: Carer Lead, Staff training, Identification, Information and Support for carers and Evaluation.

Janette Reynolds, Assistant Head Teacher said: “We are incredibly honoured to receive the Gold Investors in Carers Award, it is a testament to our commitment to supporting and recognizing the invaluable contributions of carers within our community. It was about developing a culture that respects, empowers, and advocates for the wellbeing of carers at Milford Haven School. 

“We will continue to strive towards providing the best possible support, ensuring carers feel valued and equipped to balance their responsibilities.”  

Pembrokeshire County Council Carers Champion, Councillor Mike James said: “This is absolutely fantastic news. Everyone at Milford Haven School should be extremely proud of their hard work and commitment that has led to them becoming the first school in Pembrokeshire to receive the Gold Investors in Carers award.

“The award recognises the awareness and support for carers provided by the school and this is to be congratulated.”

A carer is someone, of any age, who provides unpaid support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems. Anyone can become a carer; in most cases becoming a carer is not out of choice, it just happens.

For more information about the Investors in Carers scheme or for useful advice for carers, please visit: www.hywelddahb.wales.nhs.uk/carers

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Education

Kurtz calls for better conditions for supply teachers

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WEST WALES members of the National Education Union visited the Senedd on Wednesday to campaign for increased rights for those working as supply teachers employed through teaching agencies.

Commenting following the visit, Carmarthen West and South Pembrokeshire Member of the Welsh Parliament, Samuel Kurtz MS said: “It does not seem right that those opting to work as supply teachers are not afforded the same rights, pay and conditions as their full time, local authority employed counterparts.

“The flexibility that supply teachers offer our schools is essential to pupils being able to maintain a good level of education, covering staff sickness and training absences.

“My concern is that with the education line in the Welsh Government’s supplementary budget for 2024/25 showing a cut, the Cabinet Secretary has no intention of addressing these concerns.

“If we fail to demonstrate the value we place on the whole teaching workforce, we run the very real risk of being unable to improve the educational outcomes of pupils in Wales.”

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Education

Ysgol Penrhyn Dewi VA to host open evening at Dewi Campus this week

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IN ST DAVID’S Ysgol Penrhyn Dewi VA will hold an Open Evening on Thursday, October 24 at its Dewi Campus in Millard Park, St Davids, Haverfordwest.

The event, scheduled from 5:00pm to 7:30pm, invites prospective students and their families to learn more about the school’s offerings.

Attendees will have the opportunity to explore the campus, meet with staff, and discover the school’s emphasis on achievement, inclusion, and respect. This event is designed to provide a comprehensive insight into the academic and extracurricular opportunities available at Ysgol Penrhyn Dewi VA.

Prospective families can expect a warm welcome from the staff and a chance to engage with current students, gaining a firsthand understanding of the school’s community and values.

For more information, please contact Ysgol Penrhyn Dewi VA at [email protected] or call +44 (0) 1437 809200.

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