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Hundreds in Pembrokeshire affected by Thomas Cook collapse

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OVER 100 people from Pembrokeshire have been adversely affected by the collapse of Britain’s oldest travel firm.

Founded in Market Harborough in 1841 by businessman Thomas Cook, the company organised railway outings for members of the local temperance movement. 178 years later, it had grown to a huge global travel group, with annual sales of £9bn, 19 million customers a year and 22,000 staff operating in 16 countries.
But all that came to an end on Monday (Sept 23), the Civil Aviation Authority announced that Thomas Cook was to cease trading.

Brian Hancock, who works in advertising sales at this newspaper, and his partner Emily were due to fly out today for a holiday of a lifetime in Mexico, but they arrived at the airport just hours after their tour operator was put into administration.

Brett Beasley and Julie Cassley from Milford Haven were due to fly to Benidorm on Saturday, September 28, for 10 nights flying from Luton. They paid over £2000 for their first time abroad.

Brett said he ‘feels let down’ by the customer service and ‘should have prepared customers for the outcome’.

Brian and Emily Hancock from Johnston have had their two week Mexico holiday cancelled as they arrived to check in

Sian James was due to fly on Thursday (Sept 26) the flight has been cancelled. She also told me that travel agencies have been pushing their prices up. She was due to go to Lara beach in

Antalya Turkey for eight nights with her partner and three children. She said she is “gutted”.

Sian told The Herald: “Lucky my boss is understanding, and we can go a bit later. Also, lucky my partner is off until October 30. We have a few commitments we will have to sacrifice by changing dates”

Gemma Richards is with her boyfriend in Greece, she has been told to pay £165 per night to stay in a hotel “fuming I came here to have a relax after stressful time to be made more stressed and poorly.”

Lisa Fee said: “We were due to fly to Turkey on Thursday. Trying to book another holiday today so we can still go.”

Laura Bowditch said that she had a holiday booked for May next year. She said: “Feel sorry for all the staff that have lost their jobs, but this was my dream holiday. God knows how long
it will take to get a refund to book another one”

Rebecca Singh said: “My childminder went abroad with them, due back tomorrow morning. Have already informed my workplace that I might not be back in work Wednesday if she isn’t home, without her, there’s no one for my son so I can’t work. It’s a shame these people lost their jobs especially the length this company has been going for over 100 years.”

Jennie Blair said: “I’m actually in Turkey due to fly back to Cardiff today. We must vacate our room at 12pm and still don’t have a flight confirmation to get home. We have been advised not to go to the airport until a flight is confirmed but that then leaves us with no room.”

The modern Thomas Cook was in stark contrast to what the company used to be. The firm’s fate was sealed by a number of factors including financial, social and even meteorological issues.
As well as weather issues – a super hot summer meaning people were more likely to have a staycation – and stiff competition from online travel agents and low-cost airlines, there were other disruptive factors, including political unrest around the world and many holidaymakers had become used to putting together their own holidays and not using travel agents’ package deals.

In May, Thomas Cook reported a £1.5bn loss for the first half of its financial year, with £1.1bn of the loss caused by the decision to write down the value of My Travel, the business it merged with in 2007.

It is believed that Brexit was also a key factor in the disruptions with customer bookings as they awaited the fate of their country’s travel policies.

The airline company was then forced to be put up for sale in the hope that they could attain some much-needed funds to keep the company afloat. Surprisingly, the airline company had seemed to have acquired a deal with Chinese company Fosun but the creditor banks issued a last-minute demand that the company find an extra £200m which proved too costly in the end to find a solution for Thomas Cook.

The Government was asked for a bailout of £250m, which was denied. Transport Secretary Grant Shapps said this on the Today programme: “I fear it would have kept them afloat for a very short period of time and then we would have been back in the position of needing to repatriate people in any case. The company’s large debts and High Street-focused business made it a poor candidate for survival”

The UK Civil Aviation Authority (CAA) said the company had “ceased trading with immediate effect” and it has also triggered the biggest ever peacetime repatriation, aimed at bringing more than 150,000 British holidaymakers’ home.
The tour operator’s failure puts 22,000 jobs at risk worldwide, including 9,000 in the UK and about 10 from Pembrokeshire.

Passengers arriving at airports for flights were given this handout

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Public engagement exercise over new hospital between St Clears and Narberth

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HYWEL DDA is asking the people of Pembrokeshire to help it further shape and deliver future services by taking part in a six-week engagement exercise.

Since the publication of its strategy, A Healthier Mid and West Wales: Our Future Generations Living Well in 2018, the health board has worked with partners to provide care and develop services. However, the coronavirus pandemic has had a major impact on health and care services. As a result, the health board now wants to learn from the public about how the pandemic has affected their health and care, and access to it.

This week, Hywel Dda UHB has been distributing a discussion document for the public to consider, along with a questionnaire for completion.

Hywel Dda UHB is also asking for the public’s feedback in relation to its long-term strategy to develop and build a new hospital in the south of the Hywel Dda area, somewhere between and including St Clears, in Carmarthenshire, and Narberth, in Pembrokeshire.

This location is the most central for most of the population in the south of the Hywel Dda area, and it was determined through the public consultation held in 2018.

The public is also being asked to nominate sites for a new hospital based four criteria:

The nominated site must be within the zone between and including St Clears in Carmarthenshire and Narberth in Pembrokeshire. This location is the most central to most of the population in the south of the Hywel Dda area.

The nominated site should be a minimum of 35 acres of reasonably developable land.

The nominated site should have realistic prospects of obtaining planning permission for a new hospital.

There should be appropriate transport infrastructure for a major hospital site.

Steve Moore, Chief Executive of Hywel Dda UHB, said: “The global pandemic has had a major impact on all areas of our lives so it’s crucial that the health board considers, reflects and learns from this extraordinary period. This engagement exercise will allow the public to tell us in their own words how COVID-19 has affected their health and care, and access to it.

“I would encourage as many people as possible to participate because the feedback we receive will play a major role in helping shape future services. This in turn will allow us to deliver on our long-term commitment for a healthier mid and west Wales.

“I would also stress that this engagement exercise is part of an ongoing process. Over the coming months and years, we plan to engage with the public, stakeholders and partners on a wide variety of issues, such as service models. Everyone will have their chance to give their views and opinions because we are committed to continuous engagement with the public to ensure we provide the best possible care.”

The engagement exercise will run until Monday June 21.

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Paul Sartori taking action to support climate with National Lottery grant of nearly £14,000

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LOCAL hospice at home charity, Paul Sartori Hospice at Home, is taking action to support the climate with the installation of solar panels at its main head office in Haverfordwest, Pembrokeshire.

The charity which delivers end of life care services across Pembrokeshire, has been awarded a grant to fund the purchase and installation of solar panels at Paul Sartori House, Winch Lane. This investment is part of an ongoing commitment to address the climate emergency and the charity joins many others who are taking action. Paul Sartori was one of 35 community groups, who were selected to take part in the Climate Action Boost scheme, funded by The National Lottery Community Fund.

Working alongside Renew Wales, a partner in the initiative, the group explored methods to help tackle the causes and consequences of climate change, and to operate more sustainably. A number of options were discussed to reduce their impact on the environment and Renew Wales helped the charity to develop an environmental action plan, which is to be implemented over the coming months. The scheme available to cover a variety of environmental reduction activities, including renewable energy, reducing consumption, local food and reduced or less impactful travel.

Paul Sartori Hospice at Home wouldn’t normally be associated with environmental activity. Through regular consultation over many months, the charity has been really encouraged by what they have learnt.

“We have invested a lot of time in developing the plan; discussed a number of alternatives along the way, but feel that the solar panel installation will have the biggest impact for the charity in the long term”, said Sandra Dade, Charity Manager. “The National Lottery Climate Action Boost has really inspired our charity to minimise our impacton the environment and we will continue this journey,” added Sandra.

Jemma Nurse, Funding Manager at The National Lottery Community Fund said, “The climate emergency is everyone’s business, which is why The National Lottery Community Fund is acting to support and inspire communities to minimise their own impact on the environment. We are proud to be a significant funder of environmental projects and Paul Sartori Hospice at Home, along with the other groups participating in Climate Action Boost, will play a valuable part in building our knowledge so we can share our learning with other funders across Wales and the UK.”

The services provided by the Paul Sartori Hospice at Home enable people in the later stages of any life-limiting illness to be cared for and to die at home with dignity, independence, pain free and surrounded by those they hold most dear, if that is their wish.

All of the services are free of charge, available 24 hours a day, 365 days a year, thanks to the generosity of the Pembrokeshire Community. Further information on the charity and its services can be obtained by visiting their website www.paulsartori.org, or by phoning 01437 763223.

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New nursing service to support carers of people living with dementia

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HYWEL DDA UNIVERSITY HEALTH BOARD, in partnership with Dementia UK, is launching a new nursing service to support carers of people living with dementia.

The Admiral Nurse service will be a significant addition to the current support available to people living with dementia and their carers. The initiative is in line with the Dementia Action Plan for Wales 2018-2022, a Welsh Government strategy that aims to recognise the rights of people with dementia, make them feel valued, and help them live as independently as possible in their communities.

The team will cover Carmarthenshire, Ceredigion and Pembrokeshire with a focus on delivering person–centred and relationship-centred dementia care. The Admiral Nurses will work collaboratively in a family-centric manner, across health and social care pathways, to provide support, expert guidance & practical solutions to enable families/carers, including the person living with dementia, to maximise their wellbeing and improve the experience of those affected by dementia.

Dementia UK is the only charity in the UK dedicated to supporting families affected by dementia through dementia specialist Admiral Nurses.  When things get challenging or difficult for people with dementia and their families, Admiral Nurses work alongside them, giving the compassionate one-to-one support, expert guidance and practical solutions that can be difficult to find elsewhere. They are a lifeline, helping families to live more positively with dementia in the present, and to face the challenges of tomorrow with more confidence and less fear.  

The service launched on 29th March 2021 and is now accepting referrals.

Charlotte Duhig, Admiral Nurse Clinical Lead, said: “I am honoured to be leading this new service to support carers and families of people living with dementia across the counties served by Hywel Dda University Health Board. The COVID-19 pandemic has been an incredibly challenging time for people living with dementia and their carers but I’m confident that this much-needed service will make a difference to the lives of those affected by dementia.

“Having previously set up an Admiral Nurse Service, I know the benefit of working as an Admiral Nurse as families can get the emotional and practical support to allow them to plan for the future. Health and social care professionals can also take advantage of our in-depth knowledge of dementia.”

Dr Hilda Hayo, CEO and Chief Admiral Nurse at Dementia UK, says: “We are delighted to announce this new Admiral Nurse service in partnership with Hywel Dda University Health Board. The fact that this service extends to a large rural area within West Wales, with the support of two Welsh-speaking Admiral Nurses, means that we are improving access to dementia specialist support for families.”            

To be able to access this service, the following referral criteria applies:

  • The person being supported/cared for by the carer has a diagnosis (or likely diagnosis) of dementia.
  • The person with dementia and/or carer lives in Carmarthenshire, Ceredigion or Pembrokeshire (or is registered with a GP in those areas).
  • The carer agrees to their referral to the Admiral Nurse
  • The carer should have identified need(s) that impact upon their caring role or as a consequence of their caring role*

If you are a health or social care professional or 3rd sector working with someone you believe this service could benefit, or you are a carer of someone living with dementia and would like to be referred to the service, please contact a health or social care professional who can refer you. 

For further information, contact the nursing team direct:

Clinical Lead: Charlotte.Duhig@wales.nhs.uk

Admiral NurseContact detailsLocality covered
Bethan BulmanBethan.Bulman@wales.nhs.ukCeredigion North
Donna Phillips Ceredigion South
Emma VenablesEmma.Venables@wales.nhs.ukPembrokeshire North
Rosie BellRosie.Bell@wales.nhs.ukPembrokeshire South
Siriol DyerSiriol.Dyer2@wales.nhs.ukCarmarthenshire (3Ts)
Liz WrightElizabeth.Wright@wales.nhs.ukCarmarthenshire (Amman Gwendraeth)
Donna OwensDonna.Owens2@wales.nhs.ukCarmarthenshire (Llanelli)
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