Connect with us
Advertisement
Advertisement

News

Thomas Cook crisis – here is what you can do if your airline goes bust

Published

on

THE COLLAPSE of Thomas Cook, the world’s oldest travel company, has caused another holiday meltdown; leaving hundreds of thousands of travellers stranded and many half term and winter travellers without a holiday.

But when does your travel insurance kick-in with a crisis like this, and are there ways to protect yourself from the continuing travel issues the UK is facing? Can you buy travel insurance to protect yourself?

Fiona Macrae, from the consumer awareness initiative travelinsuranceexplained.co.uk, gives advice on what you should do if your holiday provider goes bust.

What if I have purchased my flight as part of a package holiday through a tour operator?

If you have purchased a package holiday from Thomas Cook, you will not be left out of pocket. Thomas Cook hold an Air Travel Organiser’s Licence (ATOL). This means they are responsible for your flight and accommodation arrangements if you are already abroad. Those who are already abroad should not panic, the Civil Aviation Authority are already working to bring holidaymakers back to the UK at the end of their holiday.

If you have a future package holiday booked with Thomas Cook, you can submit a claim and your money will be reimbursed.

If I made my own holiday arrangements, can I get compensation?

Travellers, who booked directly with Thomas Cook but have yet to travel, will have various avenues available to them to recoup their flight costs. If the flights are ATOL protected you will be able to make a claim to get the cost back. However, if they are not ATOL protected, travellers can approach their credit card provider (or if they paid by debit card, their bank) and obtain a chargeback form. However, they will not be able to claim back any other elements of their trip (hotel, car hire etc.) from their bank or credit card company which they have had to cancel because of the Thomas Cook collapse.

But will my travel insurer pay up?

Once you have exhausted all of the avenues detailed above, you can approach your travel insurer, but do not expect to be able to claim under the conventional cancellation, curtailment or travel delay sections of the policy. Most travel policies do not provide cover under these sections for the failure of an airline, tour operator or travel agent.

The section you are looking for will be called either Scheduled Airline Failure, or End Supplier Failure.

If your policy has Scheduled Airline Failure, then you will be able to claim back the cost of your flight if you are unable to travel, provided you purchased your policy before any formal announcements were made. If you are abroad the policy will pay the cost of a one-way ticket (in the class you originally booked) to get you back home. It will not cover your unused elements of the holiday such as hotel and car hire.

If your policy has End Supplier Failure then you get both the scheduled airline failure cover and the cost of any other elements of their trip (hotel, car hire etc) which you have had to cancel because of the Thomas Cook collapse.

Fiona Macrae from travelinsuranceexplained.co.uk said: “Thomas Cook customers should explore whether the travel arrangements they have booked are ATOL protected before checking their travel insurance policies to see whether they are covered for scheduled airline failure. This cover would provide cover for the costs of the flight (if they have not travelled) or the cost of a flight home (in the same class they travelled out in if they are already abroad), or end supplier failure, which would provide cover for the costs of the flight (if they have not travelled) or the cost of a flight home (in the same class they travelled out in if they are already abroad), and also things like hotels and car hire, which have been paid for and can no longer be used.

“In these uncertain times, we would urge anyone buying a travel insurance policy to look for one that provides the scheduled airline or end supplier failure. These policies may be slightly more expensive, but would be a couple of pounds well spent if you find yourself in a situation like this.”

Continue Reading

News

Brand new features unveiled at Scolton Manor Park

Published

on

ONE of Pembrokeshire’s best-loved family destinations has announced it will be unveiling several new attractions in June, ready for the summer holidays.  

Among the new features at Scolton Manor are an eco-explorer village, a 1.2km woodland cycle track, an outdoor pirate ship play area and a dedicated railway attraction complete with steam train locomotive ‘Margaret’ and ‘Scolton Express’ play train.

Mark Thomas, manager of Scolton Manor Park, said the team were looking forward to showing visitors the new attractions.

“We’re delighted with our new facilities and believe they will perfectly complement the attractions we have here already at Scolton,” he said.

The woodland eco-explorer village aims to give children more opportunities for outside play and spark their enthusiasm to discover more about the natural world.  

Cllr Paul Miller, Cabinet Member for Economy, Tourism, Culture and Leisure, said the village is perfect for all young explorers from toddlers right through to older children.

“Children love playing outside and we want to inspire them through their play to not only find out more about biodiversity and the environment but also how to care for it,” he said.

“As well as eco-explorer areas, games and activities there will be fun tips on how they can reuse, reduce and recycle more and protect the environment.”

The eco-explorer village is funded by a £50,000 grant from the Landfill Disposals Tax Community Scheme and £25,000 grant from Community Facilities Programme (Welsh Government), in partnership with the Pembrokeshire Beekeepers’ Association.

Mark Thomas said the current attractions at Scolton have also proved very popular since the outdoor areas at the park re-opened to the public earlier this spring.

As well as an adventure play area for older children which includes a 30-metre zip wire, a spinning climbing web and ‘super swings’,  younger visitors can enjoy the wooden playground, sensory musical play area and woodland play features.

“The many and varied attractions at Scolton enhance its role as a community facility while providing a wide range of countryside experiences at a lower cost,” said Mark.

“The new features in particular will also help to continue the development of the site into a must-visit tourist attraction within mid and North Pembrokeshire.”

Continue Reading

News

Public engagement exercise over new hospital between St Clears and Narberth

Published

on

HYWEL DDA is asking the people of Pembrokeshire to help it further shape and deliver future services by taking part in a six-week engagement exercise.

Since the publication of its strategy, A Healthier Mid and West Wales: Our Future Generations Living Well in 2018, the health board has worked with partners to provide care and develop services. However, the coronavirus pandemic has had a major impact on health and care services. As a result, the health board now wants to learn from the public about how the pandemic has affected their health and care, and access to it.

This week, Hywel Dda UHB has been distributing a discussion document for the public to consider, along with a questionnaire for completion.

Hywel Dda UHB is also asking for the public’s feedback in relation to its long-term strategy to develop and build a new hospital in the south of the Hywel Dda area, somewhere between and including St Clears, in Carmarthenshire, and Narberth, in Pembrokeshire.

This location is the most central for most of the population in the south of the Hywel Dda area, and it was determined through the public consultation held in 2018.

The public is also being asked to nominate sites for a new hospital based four criteria:

The nominated site must be within the zone between and including St Clears in Carmarthenshire and Narberth in Pembrokeshire. This location is the most central to most of the population in the south of the Hywel Dda area.

The nominated site should be a minimum of 35 acres of reasonably developable land.

The nominated site should have realistic prospects of obtaining planning permission for a new hospital.

There should be appropriate transport infrastructure for a major hospital site.

Steve Moore, Chief Executive of Hywel Dda UHB, said: “The global pandemic has had a major impact on all areas of our lives so it’s crucial that the health board considers, reflects and learns from this extraordinary period. This engagement exercise will allow the public to tell us in their own words how COVID-19 has affected their health and care, and access to it.

“I would encourage as many people as possible to participate because the feedback we receive will play a major role in helping shape future services. This in turn will allow us to deliver on our long-term commitment for a healthier mid and west Wales.

“I would also stress that this engagement exercise is part of an ongoing process. Over the coming months and years, we plan to engage with the public, stakeholders and partners on a wide variety of issues, such as service models. Everyone will have their chance to give their views and opinions because we are committed to continuous engagement with the public to ensure we provide the best possible care.”

The engagement exercise will run until Monday June 21.

Continue Reading

News

Paul Sartori taking action to support climate with National Lottery grant of nearly £14,000

Published

on

LOCAL hospice at home charity, Paul Sartori Hospice at Home, is taking action to support the climate with the installation of solar panels at its main head office in Haverfordwest, Pembrokeshire.

The charity which delivers end of life care services across Pembrokeshire, has been awarded a grant to fund the purchase and installation of solar panels at Paul Sartori House, Winch Lane. This investment is part of an ongoing commitment to address the climate emergency and the charity joins many others who are taking action. Paul Sartori was one of 35 community groups, who were selected to take part in the Climate Action Boost scheme, funded by The National Lottery Community Fund.

Working alongside Renew Wales, a partner in the initiative, the group explored methods to help tackle the causes and consequences of climate change, and to operate more sustainably. A number of options were discussed to reduce their impact on the environment and Renew Wales helped the charity to develop an environmental action plan, which is to be implemented over the coming months. The scheme available to cover a variety of environmental reduction activities, including renewable energy, reducing consumption, local food and reduced or less impactful travel.

Paul Sartori Hospice at Home wouldn’t normally be associated with environmental activity. Through regular consultation over many months, the charity has been really encouraged by what they have learnt.

“We have invested a lot of time in developing the plan; discussed a number of alternatives along the way, but feel that the solar panel installation will have the biggest impact for the charity in the long term”, said Sandra Dade, Charity Manager. “The National Lottery Climate Action Boost has really inspired our charity to minimise our impacton the environment and we will continue this journey,” added Sandra.

Jemma Nurse, Funding Manager at The National Lottery Community Fund said, “The climate emergency is everyone’s business, which is why The National Lottery Community Fund is acting to support and inspire communities to minimise their own impact on the environment. We are proud to be a significant funder of environmental projects and Paul Sartori Hospice at Home, along with the other groups participating in Climate Action Boost, will play a valuable part in building our knowledge so we can share our learning with other funders across Wales and the UK.”

The services provided by the Paul Sartori Hospice at Home enable people in the later stages of any life-limiting illness to be cared for and to die at home with dignity, independence, pain free and surrounded by those they hold most dear, if that is their wish.

All of the services are free of charge, available 24 hours a day, 365 days a year, thanks to the generosity of the Pembrokeshire Community. Further information on the charity and its services can be obtained by visiting their website www.paulsartori.org, or by phoning 01437 763223.

Continue Reading
News1 day ago

Public engagement exercise over new hospital between St Clears and Narberth

HYWEL DDA is asking the people of Pembrokeshire to help it further shape and deliver future services by taking part...

News1 day ago

Police looking for a couple with a dog after teenage girl bitten in Haverfordwest

POLICE hunting for the owners of a ‘pitbull’ type dog which bit a teenage girl in Haverfordwest last month. Dyfed-Powys...

Business2 days ago

An experimental nuclear fusion reactor could be built in Pembrokeshire

PEMBROKESHIRE could be the location of an experimental nuclear fusion reactor, which could produce abundent clean energy, if the council...

News2 days ago

Graffiti damages area of scientific and historical interest in Pembrokeshire

GRAFFITI painted on stones of historical and environmental importance at Pembrokeshire Coast National Park has caused environmental damage that could...

News3 days ago

Plaid’s Dafydd Llywelyn re-elected as Police and Crime Commissioner

THE NEW Police and Crime Commissioner for the Dyfed Powys Area has been announced. Incumbent, Dafydd Llywelyn, of Plaid Cymru...

News4 days ago

Mark Drakeford says: ‘Thank you Wales for going red’

LABOUR is staying in power in Wales after matching its best-ever Senedd election result. It won exactly half of the...

News5 days ago

Conservatives hold on to Carmarthen West and South Pembrokeshire seat

THE CONSERVATIVES have held on to their Carmarthen West and South Pembrokeshire seat despite Labour closing the gap. Sam Kurtz...

News5 days ago

Paul Davies re-elected as Conservatives hold Preseli Pembrokeshire

PAUL DAVIES has been re-elected to represent the Preseli Pembrokeshire constituency. He won with 12,295 votes, while there were 10,895...

News5 days ago

Dyfed-Powys Police criticised for failing to record thousands of crimes

A SHOCKING new report says that Dyfed-Powys Police failed to record thousands of crimes, despite being told to improve two-and-a-half...

News7 days ago

Milford Haven: Mount estate death not being treated as suspicious say police

POLICE have confirmed that following a welfare visit to a property in Mount Estate, they discovered a male occupant, in...

Popular This Week