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News

Volunteer officers give up time to police during the pandemic

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WHILE most people are staying home to stay safe, a small army of volunteers has been patrolling the streets to help protect communities.

Dyfed-Powys Police’s Special Constabulary has boosted numbers on the frontline, giving up hundreds of hours to support their regular colleagues in dealing with crime and enforcing new COVID-19 legislation.

Special Inspector Haydn Bradley-Davies is one of the 46 unpaid officers to step up during the pandemic, logging a mammoth 2,500 hours and carrying out 287 duties between them in April.

For S/Insp Bradley-Davies, 280 hours have been spent on duty since March 21 – five times the hours he would usually volunteer in a month.

Despite the added risks of patrolling and coming into contact with members of the public, he did not hesitate in offering his time. As he heads back to his regular full-time job, he’s given an insight into the challenges and rewards of being a Special during this extraordinary time.

He said: “I felt it was really important that I was helping the force out during its time of need, managing the new legislation and public order.

“When the new legislation was announced back in March, the Chief Constable sent a letter to Specials asking for assistance, and I felt it was essential that I helped out as much as I could.

“I knew the new rules would mean extra challenges for regular officers, who would be committed with road checks and additional patrols, as well as dealing with reports of crime. It was important to me to be able to do my bit to help my colleagues.”

Since March 21, S/Insp Bradley-Davies has attached himself to the Aberystwyth response code he usually volunteers alongside. When he would usually be working his desk job with the Welsh Government, he’s been responding to calls from the public, updating victims of crime on enquiries, protecting vulnerable people and implementing the new legislation.

Specials across the force have made seven arrests and assisted in 28, attended 25 domestic calls, carried out 656 vehicle stops, recorded five drug seizures and conducted 322 stop checks.

S/Insp Bradley-Davies said: “Enforcing the regulations has mainly involved educating members of the public in the Aberystwyth and North Ceredigion area of the new rules and their own responsibilities, as well as helping them understand what they should all be doing to protect themselves and others,” he said.

“This has been mainly via foot patrol in hotspots where there are likely to be more people, and also conducting static road checks to make sure people are only travelling for essential reasons.

“Alongside this, we’ve responded to high risk missing persons calls, assisted with scene guard following a sudden death, reports of criminal damage, burglaries and domestic incidents.”

Despite having four years of Special experience under his belt, this is the first time S/Insp Bradley-Davies has followed a shift pattern of six days on and four days off alongside his colleagues. And although he has made the most of the opportunity, he admits it hasn’t been without its challenges.

“I have worked with Code E for the majority of my specials career, so to be there with them every shift, seeing the challenges they face day to day, and to support them as much as I have was a huge pleasure,” he said.

“I’ve felt I have become so much closer to my colleagues over the past seven weeks. It’s very much like being part of a family being on shift, which has been the most enjoyable part.

“As someone who works and has always worked flexible working hours, I have found the move to a shift work pattern quite different. I’m used to the occasional night shift with my Special Constable role, but working a full pattern is challenging.

“I have enjoyed the experience, but I think it has shown me that I am not a shift person and I want to continue as a Special Constable working alongside my full time role.”

Dyfed-Powys Police currently has 88 Special Constables, who work across the force area. Many carry out the role alongside full time work and family commitments. For S/Insp Bradley-Davies and his colleagues, the opportunity to support his colleagues full time, on paid and unpaid leave, would not have been possible without the backing of their employers.

He said: “My employers at the Welsh Government have always been supportive of my role as a Special Constable and volunteering in general. Since the announcement of lockdown they have been even more supportive than normal, and allowed me to be released in order to assist Dyfed-Powys with their work.”

Special Chief Inspector Chris Evans thanked all Specials for the work they have carried out in recent weeks.

He said: “DPP Specials have been fantastic during this period. A huge thank you to them for all that they are doing.

“Thank you also to the employers of Specials who have supported their communities by allowing Specials to be on duty with the Employer Supported Policing scheme.”

Community

Choral concert raises funds to bring back St Mary’s bells

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CHORAL voices rang out at Pembroke’s St Mary’s Church in a joyful effort to raise funds for the return of the church bells.

The Pembroke and District Male Voice Choir performed their latest concert in a busy spring programme, drawing a large and appreciative audience to the parish church. The event was a fundraiser to help restore the bells to working order in the church tower.

The Vicar, the Rev Heidi de Gruchy, welcomed both choir and audience, and the project’s background was outlined by the St Mary’s Bell Conductor, Frances Bunker.

In a heartwarming display of teamwork, Rev Heidi stepped in during the choir’s opening item, ‘Rachie’, when the music stand on the keyboard collapsed. Her husband, the Rev William Lambert, who is the choir’s accompanist, played on seamlessly as she held up the sheet music.

Once equilibrium was restored, the choir continued in strong voice, with humour and introductions from MC Matthew John keeping spirits high throughout the evening. Highlights included ‘Anthem’ from the musical Chess, songs from Les Misérables, and the spiritual ‘My Lord, What a Morning’.

The encore, ‘American Trilogy’, brought an added touch of fun, with three members of the audience—including a visitor from the Wirral—joining the choir onstage at Matthew’s invitation.

Rev William also performed two solo piano pieces, showcasing his musical talents with Chopin’s ‘Polonaise’ and Debussy’s ‘Clair de Lune’.

Among the evening’s notable moments was the concert debut of new baritone chorister Jonathan Price. He will soon be joined by other recruits in the baritone and bass sections. The choir continues to encourage more local men—especially tenors able to reach the higher notes—to come forward and join this welcoming group.

The choir’s next concert will take place on Sunday, May 4 at 3:30pm at Monkton Priory Church. They will be joined by old friends from the Mansfield Male Voice Choir, with around 60 choristers expected to fill the historic venue with sound. More details are available on the choir’s Facebook page.

Cover image:

Bringing back the bells: The Revs Heidi de Gruchy and William Lambert are pictured at St Mary’s Church with Pembroke and District Male Voice Choir chairman Huw Morgan (left) and new chorister Jonathan Price. (Pic: P&D MVC)

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Crime

Police appeal after burglary in Milford Haven

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DYFED-POWYS Police is investigating a domestic burglary which occurred at an address in Prescelly Place, Milford Haven, on Wednesday (Apr 23).

Officers hand-delivered letters to residents in the area on Thursday (Apr 24), appealing for information that may assist with the investigation.

No arrests have been made at this stage and enquiries are ongoing.

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Health

NHS Wales accused of failing over 300,000 patients with hearing loss

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RNID report claims ‘systemic discrimination’ is putting lives at risk

A NEW report published this week (April 24) has accused NHS Wales of widespread failings in care for deaf people and those with hearing loss—failings that campaigners say are not only unlawful, but also putting lives at risk.

The report, titled Still Ignored: The Fight for Accessible Healthcare, was compiled by RNID, a leading charity supporting people who are deaf, have hearing loss or tinnitus. It highlights what the organisation describes as a “hidden scandal” affecting more than 300,000 adults across Wales.

Despite clear legal duties under the Equality Act 2010 and a decade-old policy framework—the All Wales Standards for Accessible Communication introduced in 2013—the report finds that deaf people are routinely denied the support they need when accessing NHS services.

Missed standards, missed care

Among the most alarming findings is that more than 7 in 10 (73%) deaf patients and those with hearing loss say they have never been asked about their communication needs in a healthcare setting. This is despite it being a basic requirement under equality law.

Almost 1 in 3 (30%) reported being unable to contact their GP in a way that works for them, such as using text or email instead of a phone. More than 2 in 3 (64%) had difficulty knowing when they were being called from a waiting room, and 42% struggled to communicate symptoms or concerns with staff.

In more serious consequences:

  • 8% said they had avoided calling an ambulance or attending A&E due to communication barriers.
  • 18% said a health condition worsened because of poor communication.
  • 11% believe their health was directly put at risk.

Family as interpreters

More than half of deaf patients (56%) said they had to rely on family or friends to relay medical information, often without professional support. 1 in 4 were denied the communication assistance they asked for outright. RNID warns this not only risks miscommunication, but also strips patients of their right to dignity, privacy, and autonomy in healthcare.

The consequences can be devastating. Kate Boddy, a Child of a Deaf Adult (CODA) from Wales, acted as interpreter for her father, Richard Boddy, when he was diagnosed with cancer in 2022.

She told The Herald: “There’s so little out there in BSL. When Dad got his diagnosis, I had to suppress all my emotions just to translate for him. Even though we knew he was going to pass away, I don’t feel like I ever got to say goodbye.”

Mr Boddy died in November 2023, aged 70.

Staff awareness low

The RNID also surveyed NHS Wales staff and found significant gaps in training and understanding:

  • Only 57% knew how to record a patient’s communication needs.
  • Fewer than half (48%) knew how to flag those needs in online records.
  • Just 17% of staff said they always feel able to meet the communication needs of deaf patients.

Dr Natasha Wilcock, a deaf doctor working in palliative care, said: “Deaf insight training should be compulsory. I’ve met patients who didn’t realise their cancer treatment had ended and that they were receiving end-of-life care. That level of misunderstanding is unacceptable.”

Calls for urgent action

Polly Winn, RNID’s External Affairs Manager in Wales, said: “It is not acceptable for people to leave medical appointments without understanding their diagnosis, or to be forced to share intimate health details with family because NHS Wales won’t provide interpreters.

“This is systematic discrimination—an equality failure that is putting lives at risk. The situation demands urgent reform.”

RNID is calling on the Welsh Government to:

  • Reaffirm and enforce the All Wales Standards for Accessible Communication;
  • Introduce robust oversight systems to monitor compliance;
  • Mandate deaf awareness training for all NHS staff;
  • Ensure people with lived experience help shape future reforms.

A spokesperson for NHS Wales said the organisation is reviewing the findings and remains committed to improving access for all patients.

The Welsh Government has not yet issued a response to the report.

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