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Royal Mail brands stamp ‘counterfeit’ but others in same book are ‘genuine’

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ROYAL MAIL is being urged to investigate its systems after an investigation found some stamps are being deemed “counterfeit” by Royal Mail, while other stamps from the same book are not.

Royal Mail yesterday told ministers it would investigate problems with new barcoded stamps to try and “ascertain the source of the problem” amid fears customers are wrongly being fined to get letters.

GB News investigation has found innocent people across the UK continue to be charged £5 for “counterfeit” stamps, which they insist were bought at reputable shops and Post Offices.

Since GB News first exposed the issue in January 2024, more readers have contacted us reporting similar problems.

Lorraine Hewitt, 66, was charged £5 for her birthday card due to a “counterfeit” stamp in February, but two other stamps from the same book have arrived at their destination as expected.

The sender says they bought the book of stamps from a well-known supermarket.

Ms Hewitt, from the West Midlands, had assumed she had been sent a parcel when she found a £5 “fee to pay” note from Royal Mail in her letterbox.

She had received all the birthday cards she had anticipated she may get, and, ahead of a birthday dinner with her brother that evening, she took the note to the delivery office.

She said: “I thought, ‘Oh as he’s coming tonight, if he’s got a card, he’ll bring it with him.’ 

“Because he was taking me out for a meal, I assumed that that was my birthday gift as it were.”

The member of staff showed her the envelope but, not recognising the writing, she decided not to pay the fee.

However, before she left the delivery office, she took a photo of the envelope, which had a yellow sticker branding the stamp “counterfeit” attached.

During the birthday outing, it emerged the card had been from her brother, and it contained a £5 note.

Having bought the book of eight stamps from a reputable supermarket, he decided to send a test letter using another of the stamps.

It arrived without a hitch.

Ms Hewitt’s brother has also since sent his niece some mail using another stamp from the book. Again, the letter arrived as expected.

“It makes you question what criteria they are actually using to determine if something is fraudulent,” the 66-year-old told GB News.

Ms Hewitt, who used to work in Royal Mail’s Returned Letters Branch (RLB), believes because the letter contained cash, it would need to be logged.

“You have to make a note of the item and make a note of the money and store the money or the goods that would be in there,” she said.

Ms Hewitt complained to Royal Mail about the matter and has sent photos of the book of stamps as well as the “counterfeit” label.

She was told that “specialised machines at all our mail centres examined stamps to check if they are genuine or not”.

The email continued: “If a stamp or stamps are deemed not genuine a surcharge is applied and the recipient is asked to pay the fee.

“This gives the recipient the opportunity to receive the item as quickly as possible.”

Ms Hewitt escalated the complaint to the Postal Review Panel, who requested she send the envelope which was surcharged or the stamps being called counterfeit to their Freepost address.

However, Ms Hewitt pointed out she does not have the envelope, as it’s with Royal Mail.

She was later told that while they “appreciate” she forwarded photos of the item and stamps, they “cannot identify if a stamp is counterfeit or not with photographs”.

Ms Hewitt said: “They’ve got the item, they’ve got the stamp, they’ve actually got the fiver.

“All they need to do is find this item in the Returned Letters Branch, find what they’ve done with the fiver, and have a look whether someone’s made a human error with regard to deciding if the stamp was counterfeit, as the other stamps have proved not to be.”

 

Business

Call for Hildebrand to become short-term lets to reflect changing tourism environment

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A CALL to allow a Pembrokeshire seaside hotel to become short-term holiday let accommodation to ensure its long-term viability in a changing tourism sector has been submitted to the national park.

In an application to Pembrokeshire Coast National Park, Abergavenny-based Kyle Williams, seeks permission for a change of use of The Hildebrand Hotel, 29 Victoria Street, just off Tenby’s Esplanade seafront, from a traditional hotel to a short-term holiday letting operation.

A supporting statement accompanying the application says the scheme seeks to “secure the continued viable use of the property through its operation as professionally managed holiday accommodation, providing high-quality visitor accommodation within the established tourism destination of Tenby”.

It adds: “The Hildebrand Hotel is an established visitor accommodation property located within Tenby, Pembrokeshire, one of Wales’ premier coastal tourism destinations. The property has historically operated as hotel accommodation and occupies a sustainable location within walking distance of local services, beaches, restaurants, public transport facilities and tourism attractions.

“The building is well suited to visitor accommodation use and benefits from existing infrastructure, guest facilities and accommodation layouts that support continued tourism-related occupation.”

It says no significant external alterations are proposed, adding the “character, appearance and scale of the building will remain unchanged”.

“The accommodation will be let on a short-term basis to visitors and tourists, supporting the local visitor economy whilst ensuring the building remains occupied, maintained and economically viable.”

It adds: “The proposed use will ensure the continued occupation and maintenance of the building. The hospitality sector has experienced significant operational challenges in recent years, including staffing pressures, increasing energy costs and changing visitor preferences. The proposed use offers a flexible operational model capable of maintaining the long-term viability of the property.”

It concludes: “The proposal will retain the building within the tourism sector, support the local economy, preserve the ongoing use of an established visitor accommodation property and ensure the long-term viability of the site.

“No significant external alterations are proposed, and the development is not expected to result in unacceptable impacts upon neighbouring amenity, highway safety or the character of the area.”

The application will be considered by Park planners at a later date.

 

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Business

Expansion of facilities at award-winning Cresselly Arms approved

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PLANS to expand facilities at a popular beauty spot award-winning Pembrokeshire pub, in part using a former public toilet, have been approved.

In an application to Pembrokeshire Coast National Park, Lloyd James C/O Owen & Owen Ltd for Cresselly Estate, through agent Hayston Developments & Planning Ltd, sought permission to upgrade an existing food outlet with the conversion and extension of a former public toilet block to a bespoke kitchen, store and staff toilet, new covered seating area and external bar container unit and associated works, at The Cresselly Arms, Cresswell Quay.

The Grade-II-listed Cresselly Arms originated as an 18th-century dwelling and was a public house by at least the mid-19th century.

In more recent years, the pub under landlord Steve Adams won the CAMRA (Campaign for Real Ale) pub of the year award for the whole of Wales in 2024, having previously been named the best in Pembrokeshire.

A supporting statement said the former toilet block closed some two years ago and is now in the applicant’s ownership, having previously been leased by the county council; the toilet closing after fears of a leaking ‘sealed’ cesspit.

It says nearby listed building the Cresselly Arms “has been purveying a variety of drinks for over 200 years together with a limited range of snacks,” adding: “Whilst the number of customers will have varied over the years, at times when the local Hunt meets at the Cresselly Arms large crowds and their vehicles congregate in the area.”

It went on to say: “Over recent years the Inn has stationed mobile units associated with the preparation and enjoyment of food within its curtilage and this proposal is to improve the quality of the presentation of food and refreshments, including making use of the redundant toilet block to the north.”

It added: “Whilst the proposal would introduce new uses onto the site it is considered that these activities are ancillary to the operation of the long established Cresselly Arms and for the most part take place within the curtilage of the inn.”

The application was supported by local community council Jeffreyston, but it noted concerns regarding parking arrangements and the potential for increased vehicle movements, with one member for the public raising concerns about “fast food outlets in a historical area of natural beauty”.

An officer report recommending approval said: “Revisions to some detailed elements of the scheme have been received during the course of the application. The amended proposal is considered to represent a sympathetic enhancement of an established hospitality business which supports the visitor economy whilst respecting the historic character and appearance of Cresswell Quay.”

It said the pub had historically seen temporary barbecue and catering facilities occupying the quay area, the proposal seeking to “rationalise and formalise these activities within the established ancillary yard associated with the Cresselly Arms,” adding: “In heritage and placemaking terms this is considered a positive outcome.”

It went on to say, on highways issues, the proposal sought to improve facilities rather “than significantly expand its capacity or introduce a new use,” and was not considered it would “generate a level of traffic that would result in a severe impact on the local highway network or existing parking arrangements.”

The application was conditionally approved by park planners.

 

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Business

Tattoo artist ejects convicted child sex offender from Carmarthen studio

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A CARMARTHEN tattoo artist has said she stopped a tattoo session and asked a customer to leave after he allegedly disclosed his previous conviction for child sex offences.

Ffion Emma, who works from Mythical Ink in Queen Street, Carmarthen, posted online that the man had appeared to be “a normal human being” before opening up about his past during the appointment.

Kicked out of shop: Gavin Evans

She said he told her he had been in prison and admitted he had been found with indecent images of children.

The tattoo artist said she immediately stopped the session and told him to leave the studio.

Convicted in 2019

The man was named online as Gavin Evans, formerly of Glanamman.

Court reports from 2019 show Evans, then a Tesco worker, was jailed after grooming a vulnerable young girl online and admitting child sex offences.

He appeared at Swansea Crown Court on March 29, 2019, where he was sentenced for offences including making indecent images of children.

The case involved a vulnerable young teenager who had been groomed online.

Studio stance

In her post, Ffion said Evans was “not welcome” at the studio and made clear that anyone convicted of similar offences would not be accepted as a customer.

The post attracted a large reaction online, with many people praising her decision to end the appointment.

Some comments went further, calling for violent or humiliating treatment of sex offenders, but The Herald is not repeating those remarks.

Businesses are generally entitled to refuse service, provided the refusal is not based on a protected characteristic under equality law.

 

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