Business
Royal Mail brands stamp ‘counterfeit’ but others in same book are ‘genuine’
ROYAL MAIL is being urged to investigate its systems after an investigation found some stamps are being deemed “counterfeit” by Royal Mail, while other stamps from the same book are not.
Royal Mail yesterday told ministers it would investigate problems with new barcoded stamps to try and “ascertain the source of the problem” amid fears customers are wrongly being fined to get letters.
A GB News investigation has found innocent people across the UK continue to be charged £5 for “counterfeit” stamps, which they insist were bought at reputable shops and Post Offices.
Since GB News first exposed the issue in January 2024, more readers have contacted us reporting similar problems.
Lorraine Hewitt, 66, was charged £5 for her birthday card due to a “counterfeit” stamp in February, but two other stamps from the same book have arrived at their destination as expected.
The sender says they bought the book of stamps from a well-known supermarket.
Ms Hewitt, from the West Midlands, had assumed she had been sent a parcel when she found a £5 “fee to pay” note from Royal Mail in her letterbox.
She had received all the birthday cards she had anticipated she may get, and, ahead of a birthday dinner with her brother that evening, she took the note to the delivery office.
She said: “I thought, ‘Oh as he’s coming tonight, if he’s got a card, he’ll bring it with him.’
“Because he was taking me out for a meal, I assumed that that was my birthday gift as it were.”
The member of staff showed her the envelope but, not recognising the writing, she decided not to pay the fee.
However, before she left the delivery office, she took a photo of the envelope, which had a yellow sticker branding the stamp “counterfeit” attached.
During the birthday outing, it emerged the card had been from her brother, and it contained a £5 note.
Having bought the book of eight stamps from a reputable supermarket, he decided to send a test letter using another of the stamps.
It arrived without a hitch.
Ms Hewitt’s brother has also since sent his niece some mail using another stamp from the book. Again, the letter arrived as expected.
“It makes you question what criteria they are actually using to determine if something is fraudulent,” the 66-year-old told GB News.
Ms Hewitt, who used to work in Royal Mail’s Returned Letters Branch (RLB), believes because the letter contained cash, it would need to be logged.
“You have to make a note of the item and make a note of the money and store the money or the goods that would be in there,” she said.
Ms Hewitt complained to Royal Mail about the matter and has sent photos of the book of stamps as well as the “counterfeit” label.
She was told that “specialised machines at all our mail centres examined stamps to check if they are genuine or not”.
The email continued: “If a stamp or stamps are deemed not genuine a surcharge is applied and the recipient is asked to pay the fee.
“This gives the recipient the opportunity to receive the item as quickly as possible.”
Ms Hewitt escalated the complaint to the Postal Review Panel, who requested she send the envelope which was surcharged or the stamps being called counterfeit to their Freepost address.
However, Ms Hewitt pointed out she does not have the envelope, as it’s with Royal Mail.
She was later told that while they “appreciate” she forwarded photos of the item and stamps, they “cannot identify if a stamp is counterfeit or not with photographs”.
Ms Hewitt said: “They’ve got the item, they’ve got the stamp, they’ve actually got the fiver.
“All they need to do is find this item in the Returned Letters Branch, find what they’ve done with the fiver, and have a look whether someone’s made a human error with regard to deciding if the stamp was counterfeit, as the other stamps have proved not to be.”
Business
Specsavers brings state-of-the-art eyecare to county with landmark investment
IN a time when healthcare services are stretched thin across the UK, Pembrokeshire stands out as a beacon of hope and innovation with the upcoming opening of Wales’ largest Specsavers store in Haverfordwest. Thanks to a transformative £1.2 million investment, the county is poised to benefit from world-class eye and hearing care when the new store opens its doors on Monday, December 16, 2024.
This state-of-the-art facility, situated at 21 Riverside Quay in the Riverside Shopping Centre, is set to revolutionize local healthcare with 14 test rooms, including two dedicated audiology suites. Not only does this make it the largest Specsavers in Wales, but it also places it among the most advanced in the UK. At a time when accessing NHS services can be challenging, the store’s cutting-edge technology and expanded clinical services offer a lifeline to residents, relieving pressure on GPs, hospitals, and A&E departments.
Andy Britton, ophthalmic director at Specsavers Haverfordwest, highlighted the importance of this development: “Our investment reflects our commitment to delivering exceptional eye and hearing care in Pembrokeshire. This isn’t just about a bigger store – it’s about meeting the needs of our growing community, introducing advanced clinical services, and training the next generation of optometrists.”
The new store is also a hub for education, supporting optometrists pursuing higher qualifications in areas like Glaucoma and Independent Prescribing. This ensures Pembrokeshire residents have access to top-tier care while nurturing a future generation of specialists.
A recent YouGov survey commissioned by Specsavers reveals a critical gap in awareness about eye health. Nearly 70% of Welsh adults don’t think to visit an optician first for eye-related issues, often turning to overstretched NHS services instead. By encouraging patients to make opticians their first point of contact for issues like sudden vision loss or painful eyes, Specsavers aims to change this narrative.
Britton elaborated: “Optometrists are equipped to handle many urgent eye issues, often faster and more effectively than traditional NHS routes. By improving awareness, we’re not only providing faster care but also reducing unnecessary strain on the NHS.”
The grand reopening event promises to be a celebration of both innovation and community spirit, featuring live music from the Haverfordwest Male Voice Choir and appearances by local dignitaries, including Pembrokeshire mayors. Specsavers has also committed to a year of community-focused initiatives in 2025, cementing its role as more than just a business – but a vital part of Pembrokeshire life.
Cllr Paul Miller, Deputy Leader of Pembrokeshire County Council, praised the investment: “At a time when many towns are struggling, Specsavers’ decision to invest in Haverfordwest demonstrates confidence in our community’s future. This new store is not just a healthcare milestone – it’s a cornerstone of our town’s regeneration.”
With flexible seven-day-a-week hours and a commitment to both innovation and accessibility, Specsavers Haverfordwest is a shining example of how Pembrokeshire continues to defy national trends in healthcare decline. For more information or to book an appointment, visit www.specsavers.co.uk/stores/haverfordwest.
Pembrokeshire is truly fortunate to have such a forward-thinking service at its heart, proving that even in challenging times, innovation and care can thrive.
Business
Approval expected for 91 Narberth houses
PLANS for an estate of 91 houses, more than 40 per cent of them affordable, in a Pembrokeshire town described as one of the best places to live in the UK, are expected to be approved next week.
In an application recommended for conditional approval at the December 3 meeting of Pembrokeshire County Council’s planning committee, Wales & West Housing Association seeks permission for 91, one, two, three and four bedroomed homes on land to the north of Adams Drive and to the west of Bloomfield Gardens, Narberth.
Narberth was featured in The Sunday Times 2023 Best Places to Live Guide, where it was described as having “a town centre that punches far above its weight”.
28 affordable homes are proposed, along with 12 houses as Low-Cost Home Ownership Units, the remaining 51 homes for open market sale.
Outline planning permission for a residential development on the agricultural land site – now lapsed – was approved in 2010.
Agent Asbri Planning Ltd, in a supporting statement, said: “The design led approach will create a high-quality place, that sensitively sits within the site retained wildlife corridors and positively connects to the community of Narberth.”
It added: “The development of a mixed tenure site for different types of homes will cater for a variety of local people. These include first-time buyers, growing families looking to move up the property ladder, those looking for bungalows or to downsize for their retirement.
“As indicated approximately half of the homes proposed will be for social rent or offered for sale as part of a discounted home ownership scheme for local people who want to buy their own home but cannot afford the high cost of houses in Narberth.
“As a not-for-profit organisation, which operates under charitable rules to bring benefit to their communities, these open market homes would allow Wales & West Housing to self-fund the development without the need for social housing grant or financial support from the Welsh Government. This is therefore an opportunity to provide more affordable housing for local people and families.”
The discounted sale properties will be delivered via Wales & West Housing’s ‘Own Home Cymru’ scheme which helps buyers with a local connection to purchase a home of their own at 70 per cent of market value without the need for a deposit.
The application also proposes 191 parking spaces at the development.
The application finishes: “The proposed development will result in a high-quality environment which contributes to local distinctiveness and a sense of place, leading to regeneration benefits for the wider area in accordance with the site’s vision and brief.”
Business
Cleddau Bridge Hotel affordable homes set to be approved
PLANS to build 35 affordable homes on the fire-ravaged site of the former Cleddau Bridge Hotel, Pembroke Dock are expected to be approved next week.
In a prime location at one of the entrances to Pembroke Dock the former Cleddau Bridge Hotel has been derelict since a fire in March 2019, which brought emergency services from as far afield as Ammanford, Aberystwyth and Swansea.
A previous planning application for the demolition of the hotel and siting of a residential care home and linked bungalows was submitted in October 2022 and which was subsequently granted permission in February 2023.
This permission, in outline, is still live and allows for the loss of the hotel use of the site and its alternative redevelopment as a residential care home.
The site has now been purchased by Castell Group Property Specialists who specialise in delivering affordable housing in South Wales and have undertaken a joint development deal with Pembrokeshire County Council (PCC) and that deal was agreed back in April.
Castell Group Property Specialists, through agent Hayston Developments & Planning Ltd, now wants to demolish what is left of the hotel, with a development of affordable housing units, with landscaping and ecological enhancements, the housing being 100 per cent affordable, in a mix of a mix of social rent and affordable housing.
Initial discussions with the council were for 38 affordable units, which has been lowered to 35 in a mix of 16 one-bed units, 11 two-bed units, six three-bed units and two four- bed units.
The applicants say: “The application offers an opportunity to find a solution to the redevelopment of the site, which has now been vacant and derelict now for some five years, and to make a significant contribution towards meeting the affordable housing needs of the area. The proposal is unique in that the scheme would be in the form of 100 per cent affordable housing.”
The application is recommended for conditional approval at the December 3 meeting of Pembrokeshire County Council’s planning committee.
Mid and West Wales Fire and Rescue Service has previously said the 2019 fire was started by a deliberate act. Following a fire investigation, Dyfed-Powys Police said they found there to be insufficient evidence to identify a suspect.
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