Business
Sub-postmaster caught in Horizon scandal offered fraction of claim
A FORMER sub-postmaster from Roch, Pembrokeshire, who was wrongly prosecuted in the Horizon IT scandal, has said he was left “in disbelief” after being offered less than 17% of his compensation claim.
Tim Brentnall was prosecuted in 2010 for false accounting after a £22,500 shortfall was identified at his branch. In 2021, his conviction was overturned, and he submitted a claim for full financial redress to the Post Office last August. Four months later, in December, he received a response that he described as “litigation all over again.”
Speaking to the BBC, Mr Brentnall said: “[I was] just in disbelief. What I prepared myself for and what came were two totally different things. It very much reminded me of receiving a summons to court from the Post Office the first time around.”
Legal battle continues
Mr Brentnall, who had his claim prepared by lawyers and forensic accountants, said his offer was significantly lower than expected. “We haven’t picked these figures out of the air,” he added.
He is one of 736 former sub-postmasters who were prosecuted due to faults in the Horizon computer system. His response from the Post Office came in a 50-page letter dismissing much of his claim, along with nearly 15,000 supporting documents that he has spent the past three months reviewing for re-submission.
“You sit down and get to a number or percentage where you think, ‘well, that’s enough for me to walk away and draw a line under it.’ But what I was offered was nowhere near that.”
Victims still waiting
Mr Brentnall highlighted the case of Terry Walters, a fellow former sub-postmaster who died in February without receiving full financial redress, despite submitting his claim more than a year ago.
“I’m 43, I can afford to wait,” he said. “But there are so many people much older than me who should be able to sit back, relax, and enjoy the years they’ve got left. Instead, they’re still fighting.”
He criticised the slow pace of compensation payments, pointing out that the UK government was able to act swiftly when public opinion demanded it. “Surely they can do something, because people are dying, and it’s not fair.”
A devastating impact
Mr Brentnall and his parents had bought the shop in Roch when he was 22, hoping to secure a future in the community where he grew up. That future was shattered in 2009 when auditors found a discrepancy and he was suspended before being taken to Haverfordwest police station for questioning.
“It was horrific. I felt totally alone and helpless. Even though I knew I hadn’t taken any money, my parents were desperate to make up the missing funds, so they took out a loan to cover the supposed debt. Then I was prosecuted anyway.”
His conviction meant he was given an 18-month suspended sentence and 200 hours of community service. “It wiped out any savings my parents had, the business we had, and cost me any future employment for the last 15 years.”
In 2021, his conviction was finally overturned, and he gave evidence to the Post Office inquiry the following year.
Government steps in
On Monday, the UK government confirmed it would take over responsibility for the Overturned Convictions Scheme, which compensates those who have had their convictions quashed.
A spokesperson for the Post Office said more than £768m had been paid to 5,100 people affected by the scandal, adding: “We continue to listen to feedback to make improvements to the redress process for those affected.”
However, for Mr Brentnall and many others, the fight for fair compensation continues.
Business
Welsh business confidence rises but firms face cost squeeze
PEMBROKESHIRE BUSINESSES WARNED OF PRESSURE FROM FUEL, TRANSPORT AND SUPPLIER COSTS
WELSH business confidence improved in April, but firms are still facing falling orders, job cuts and rising costs, according to the latest NatWest Wales Growth Tracker.
The report, compiled by S&P Global, found that confidence among Welsh businesses picked up from March’s recent low, amid hopes of stronger demand over the coming year.
However, the overall picture remains challenging. The Wales Business Activity Index rose to 47.9 in April, up from 46.2 in March, but remained below the 50 mark which separates growth from contraction.
For Pembrokeshire businesses, particularly those in tourism, hospitality, transport, food, farming supply chains and small-scale manufacturing, the figures point to continued pressure from higher fuel, materials and delivery costs.
The report found that output and new orders were still falling, although at a slower pace than in March. New sales declined for a third month running, with firms blaming weak customer demand and wider economic uncertainty.
Employment also fell sharply. Welsh businesses recorded the steepest drop in workforce numbers of any of the 12 UK nations and regions monitored, with firms cutting staff or not replacing workers who had left.
Cost pressures were a major concern. Operating expenses rose at the fastest rate since November 2022, driven by higher fuel, transportation and supplier costs. Firms increased their own prices in response, but not by enough to fully offset the rise in costs.
Jessica Shipman, Chair of the NatWest Cymru Board, said: “Welsh business confidence ticked higher on hopes of stronger customer demand and planned investment in building resiliency.
“However, we saw contractions in output and new orders soften during April, but underlying business conditions told a challenging tale. A further drop in new sales led to sharper falls in backlogs of work and employment, as firms sought to cut costs and streamline processes.”
She added that pricing remained a key concern, with higher fuel and transport costs putting further pressure on businesses.
The report also found that Welsh export conditions improved only slightly, with weaker performance in Germany and France weighing on the outlook.
For Pembrokeshire, where many businesses rely on seasonal trade, logistics, hospitality and supply chains linked to agriculture, energy and the port economy, the figures suggest that confidence may be recovering, but margins remain under pressure ahead of the summer trading period.
Business
Why mental health support is now critical for Welsh businesses
MENTAL HEALTH support has become a key issue for businesses in Wales as employers face growing pressure to help staff manage financial strain, stress and wellbeing at work.
The issue is being highlighted during Mental Health Awareness Week, with new insight from Reed showing that support for employee wellbeing is now an important part of attracting and retaining staff.
Workers in Wales said they need an annual income of £42,000 to live comfortably, compared with an average regional salary of £36,000. That leaves a “comfort gap” of £6,000.
Reed’s latest salary guides also show that 71% of workers say pay has become more important since the cost-of-living crisis, with many employees feeling the pressure of rising everyday costs.
The strain is not only financial. Separate research shows almost one in four workers in Wales, 24%, say they have previously been formally diagnosed with a mental health condition — the highest reported proportion of any UK region.
Pay alone ‘not enough’
Becky Hole, Regional Director at Reed, said employers now needed to look beyond salary alone.
She said: “In Wales, financial pressure and mental health challenges are closely linked. Our data shows that many employees are placing greater importance on stability and support, particularly where salary growth is constrained.
“This means benefits that support work-life balance and mental wellbeing are becoming a much more important part of how valued people feel at work.
“Organisations that prioritise employee wellbeing also benefit in tangible ways. By providing stronger support for mental health, employers can lower staff turnover and reduce the long-term costs linked to ongoing recruitment and the loss of skilled, experienced employees.”
What workers want
WHEN asked what would help them manage stress, 35% of workers in Wales said they wanted more flexible working, 34% wanted better mental health training for managers, and 30% wanted clearer communication about support already available.
However, Reed said there remains a gap between what workers want and what they receive.
The most common benefits currently reported by workers in Wales are onsite parking, at 28%, flexi time, at 26%, and hybrid working, at 23%. Nearly one in five workers, 18%, said they receive no benefits at all.
Ms Hole added: “What this shows is a disconnect between what employees say would most help them manage stress and how clearly mental health support is currently embedded and communicated.
“However, Wales stands out when it comes to flexi time, with a higher proportion of employers offering this benefit compared to other regions — a positive step given its proven role in supporting employee wellbeing and work-life balance.
“Flexible working, open conversations about mental health and managers who are properly trained all come through strongly as priorities.
“Employers have a responsibility to look after their people, and those who want to help their workforce truly destress need to ensure their benefits are visible, accessible and actively support everyday mental resilience.”
Reed said businesses that take wellbeing seriously are more likely to retain skills, stability and trust over the long term.
Business
Pembroke Power Station National Grid power plans backed
A CALL to site specialist diesel generators at Pembroke Power Station to help keep the lights on in the event of a National Grid shutdown has been given the thumbs-up by county planners.
In a screening application to Pembrokeshire County Council, RWE Generation UK PLC, through Ove Arup & Partners Ltd, sought to site up to six containerised diesel generators, diesel storage tank(s) and electrical connections at Pembroke Power Station, Pwllcrochan, near Pembroke.

The application site is within the site of the existing Pembroke Power Station, a combined-cycle gas turbine (CCGT) station which began commercial operation in September 2012, with a gross consented capacity of about 2,199 megawatts electric (MWe), replacing the previous oil-fired power station which operated for almost 30 years and was decommissioned in 1999.
A supporting statement says, subject to confirmation, it is considered to comprise permitted development, the scheme “a standalone plant, with its own fuel supply, capable of starting up, operating and shutting down independently from the power station”.
It adds: “It is required only in an emergency to maintain plant status and keep the power station operationally ‘ready’ in the event of a total or partial shutdown of the National Grid system. It is not required for the normal operation of the power station and does not extend its capacity, which remains as already consented, therefore it is not considered a change or extension.”
On need, it says it is mandatory that all electricity generators of over a megawatt have to adopt a new minimum standard of asset resilience; power stations “must be capable of restoring demand on the National Grid electricity transmission system in the event of a total or partial shutdown of the National Grid system,” the Power Station not currently meeting this new asset resilience standard.
It says construction is hoped to start in July 2026, lasting approximately nine to 12 months, the main part across the summer months.
The application was considered by officers to fall under permitted development, saying it “does not require Environmental Impact Assessment because the development, including cumulatively with other development in the locality, is not likely to have significant effects on the environment”.
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