News

‘One complaint’ claims CHC

Published

11 years ago

January 28, 2015

Tom Sinclair

Surprised by the report: Tony
Wales

ON THURSDAY (Jan 8), the Community Health Council reported it had received only one complaint about the transfer of maternity and children’s services to Carmarthen. Responding to the report former Chair of the Community Health Council (CHC), Tony Wales said: “I was extremely surprised to learn from the Pembrokeshire CHC meeting today that the CHC have only received ONE complaint, to date, regarding the transfer of women’s and children’s services to Carmarthen.”

He continued: “Am I to assume that most of what I read on the SWAT Facebook pages are in fact either not true or just highly exaggerated by people who post their accounts of their problem? “If I was a member of the Ministers panel who was tasked to review the impact of service change I would have no alternative but to report back to the Minister that there is no credible evidence to support that there has been any adverse impact on Parents and their children.”

Mr Wales comment on social media generated a number of responses which suggested that there is considerable confusion about the entirely separate roles of the Health Board and the Community Health Council, which is independent of it.

What is a Community Health Council ?

The Community Health Council (CHC) is made up of 36 members appointed by local councils, the Welsh Government and the voluntary sector. It is separate from and independent to the Health Board. The CHC acts as a monitor on the services provided by the Health Board and to provide advocacy services and support for those who wish to complain about health services.

In addition to these roles it seeks the community’s views on its health service, inspects premises, and provides information about local health services. When the Welsh Government looks to find out how many complaints exist about the local health service, provided by the Health Board, it will normally consult with the CHC to establish what complaints have been made and to which element of service provision they relate. The CHC asks that patients: “Tell us about your experiences of the health service, good or bad.

You may feel that you have not received the quality of service expected and feel upset about what has happened and want an explanation or make a complaint. “Whether it’s any of these or some other matter to do with health service provision, please let us know – that’s what we’re here for.”

What about social media ?

Complaints made on social media will not be taken into account by the Welsh Government or the Board. Only complaints made through the Community Health Council will be acted upon. The CHC will not conduct or handle litigation, only complaints about service. Comments on Facebook have suggested that the CHC should simply cut and paste records of complaints made on various patient pages and record them as formal complaints.

It cannot do this. It is up to individuals to make complaints to the CHC themselves. If individuals want to complain, they should communicate with the CHC. The CHC’s advocacy service is free of charge and provides an independent client-led advocacy service to those who wish to complain about care or treatment received from the NHS.

Watering down

The Welsh Government is known to be frustrated by some Community Health Councils for standing in the way of its drive to cut and merge NHS services across Wales. The former chair of the local CHC, Tony Wales, was threatened with libel action for questioning the conduct of the Health Board’s consultation before it proceeded with its planned service cuts in Pembrokeshire.

CHC’s elsewhere in Wales were also urged to water down their objections to plans to centralise health services. The Welsh Government now plans to seize control of the CHC’s by putting one of its own placements in post as the head of the national body for Community Health Councils. As we have previously reported, the current Chief of the local CHC, Ashley Warlow, is stepping down at the end of this month. No replacement for Mr Warlow has been sought or appointed at this stage, despite him providing his notice in October 2014.

If you have a complaint

Lyn Neville from Pembrokeshire Cancer Support contacted us after hearing the CHC’s report of a single complaint. He told us: “It is very important that if you have a problem you report it to the Pembrokeshire Community Health Council who are the public’s Health Service Watchdog.

“The Welsh Assembly have a duty to review service changes and if problems are not fully reported it will appear that there are no issues and everything is fine. “We all know this is not the case. The Health Board will ignore stories in the Press and on Facebook etc but they cannot ignore your ‘official’ complaints.”

He continued: “So, please – if you have had, are having, or have in the future – a negative experience involving Maternity or Paediatric care you must tell the Community Health Council. “You can Telephone, e-mail or write to them. This can be done anonymously if you prefer not to give your name.” The contact details are – Telephone – 01646 697610 (when told Press “1” for the Pembrokeshire Branch of CHC).

Email – [email protected]. uk Write to – Pembrokeshire Community Health Council, Suite 1, Cedar Court, Haven’s Head, Milford Haven, Pembrokeshire, SA73 3LS Contact the Advocacy Service Phone: 01267 236326; Email: HDDComplaints. [email protected] Lyn concluded by asking: “Please do this as it could save a life and make a huge difference to our services at our Hospital.”

Charity

Salvation Army calls for more volunteers across Wales

Published

5 hours ago

May 30, 2026

Tom Sinclair

THE SALVATION Army is encouraging more people to get involved in their local communities as Volunteers’ Week marks its 42nd anniversary.

Volunteers’ Week runs from Monday, June 1 to Sunday, June 7, recognising the contribution made by volunteers across the UK.

Across Wales, volunteers play a vital role in The Salvation Army’s community services. They help run activities and classes in community centres, prepare and serve food at lunch clubs and community cafés, support charity shops, and provide meals for people who might otherwise spend Christmas Day alone.

Lyddia Kibaara, The Salvation Army’s Volunteering Manager said: “We’re incredibly privileged to have the support of so many dedicated, kind people who keep our community services running.

“Time is the only non-renewable resource we have, and our volunteers give it generously. Their time transforms the communities we serve.

“We have families who have volunteered with us through the generations, students who are looking for their first volunteering experiences, people who can cook for a crowd, help others with debt advice, or share their digital skills to make sure others aren’t left behind.”

A chance to help others

Anne Evans, 74, began volunteering at The Salvation Army shop in Newtown after retiring and looking for something worthwhile to do.

She said the experience had opened her eyes to the problems faced by people in her community, including poverty, loneliness, relationship breakdowns and employment issues.

Anne said: “I enjoy talking to people who pop into the shop as everybody has a different story to tell. It makes you realise that you don’t know how many problems people can face.

“They are glad to have someone who listens to them and takes an interest in their lives.

“Also, with the rising cost-of-living, people appreciate that we sell items at affordable prices. That’s such an important thing for people right now. Life is becoming more expensive.”

‘More than just a shop’

The Salvation Army supports some of the most disadvantaged people in communities across Wales, including those experiencing homelessness, older people, people affected by drug and alcohol addiction, and those looking to develop skills for work.

Gary Chapman, 43, volunteers at The Salvation Army charity shop in Llanelli.

After his marriage broke down, Gary experienced homelessness for a number of years. He said volunteering at the shop had changed his life and helped him support others.

Gary said: “We are more than just a shop. We are a meeting place. A focal point in the community.

“We offer support, love and care in so many ways, whether through a friendly chat, a listening ear over a cup of tea, or practical help in someone’s hour of need.

“There could be one person comes through the door who is really struggling. Hopefully I can be there for that person.

“I enjoy interacting with people and helping them if I can. That’s what we are here for in The Salvation Army. We are here to help people. We are here to listen to their concerns.”

How to volunteer

Volunteers’ Week is an opportunity to thank those who give their time, passion and skills so generously, while also encouraging others to get involved.

Anyone interested in volunteering with The Salvation Army can visit: www.salvationarmy.org.uk/volunteer

News

St Davids lifeboats launched twice in one day after yacht damaged and kayaker rescued

Published

6 hours ago

May 30, 2026

Tom Sinclair

BOTH St Davids RNLI lifeboats were launched on Wednesday (May 27) after separate incidents involving a damaged yacht in St Brides Bay and a kayaker who had become separated from his craft in Ramsey Sound.

The all-weather lifeboat Norah Wortley was first tasked at 3:12pm to assist a yacht in St Brides Bay after its mast snapped and its sails were lost during gusts in a thunderstorm.

The lifeboat launched at 3:27pm and made its way to the scene, encountering patches of fog and thundery showers en route. Conditions were otherwise described as smooth to slight, with good visibility and winds of between three and five knots.

The volunteer crew arrived at 4:00pm and found the yacht had also lost engine propulsion. A tow was established and the vessel was taken safely to a mooring in Dale.

The yacht was secured to a buoy before the lifeboat departed at 7:00pm. The crew returned to station at 8:00pm and the boat was back on service by 8:15pm.

While the all-weather lifeboat was still at sea, St Davids’ inshore lifeboat was tasked at 5:18pm to a kayaker who had become separated from his kayak.

The crew launched at 5:35pm and headed to the south end of Ramsey Sound, off Treginnis Head. The casualty was located on Shoe Rock, where crew members helped him aboard and carried out a medical assessment.

The kayaker had been wearing a buoyancy aid and had a means of calling for help, allowing him to dial 999 and ask for the Coastguard after becoming separated from his kayak.

He and his craft were safely returned to Porthclais Harbour, and the inshore lifeboat returned to station, where it was back on service at 8:00pm.

RNLI inshore lifeboat helm Chris Limbert said: “This rescue was a brilliant example of why it’s so important to always wear a buoyancy aid and carry a means of contact.

“If the kayaker had been without a buoyancy aid, he may have struggled to stay afloat and get himself safely onto the rock.

“He was also carrying a mobile phone which allowed him to call 999 and ask for the Coastguard.

“Our crew of volunteers are on call 24/7 to go to people’s aid. Never be afraid to call for help.”

Pic: RNLI/Rosie Rees

Crime

Haverfordwest sex offender jailed over child abuse material

Published

9 hours ago

May 30, 2026

Court Reporter

Registered offender used library computers to hide social media accounts

A HAVERFORDWEST sex offender who used public library computers to exchange child abuse material and discuss the sexual abuse of minors has been jailed for 20 months.

Euwyn Draper, aged 22, of Hill Street, Haverfordwest, appeared at Swansea Crown Court after admitting four breaches of a sexual harm prevention order.

Recorder Greg Bull KC told him the courts had “bent over backwards” to assist him in the past, but said those efforts had failed.

He told Draper: “I’m not going to lecture you because I would be wasting my breath. You knew you had to comply with the order.”

Secret accounts

The court heard that Draper had been made subject to a 10-year sexual harm prevention order in 2024 after earlier convictions for possessing and distributing indecent images of children.

The order banned him from holding social media accounts in any name other than his own and required him to disclose relationships or friendships to police when asked.

Despite this, Draper secretly maintained accounts on a number of platforms, including X, formerly Twitter, Instagram, Snapchat and BlueSky. The BlueSky account had been registered under a false name.

His use of Snapchat was specifically prohibited because of the platform’s auto-delete function.

Library computers

Prosecutor Megan Williams said Draper’s latest offending came to light on May 5 this year during a routine meeting with his offender manager at Haverfordwest police station.

When asked about his internet use, Draper claimed he only went to the library to watch YouTube and listen to Spotify. He denied having any social media accounts or communicating with anyone online.

But as questioning continued, he became “flustered” and admitted he had been chatting to a male online and had an X account which had not been disclosed to police.

Officers attended the library with Draper the following day to examine his digital activity.

After he logged in using his library ID and opened his Google account, police reviewed his X profile and found sexually explicit conversations between Draper and another male in which the pair discussed sexual activity involving children aged five and above.

The court heard that explicit photographs had also been exchanged.

Police also discovered that Draper had reinstalled Instagram after previously deleting the account in front of officers.

Previous offending

Draper has three previous convictions for 14 offences.

In April 2024 he was given a suspended prison sentence and made subject to the sexual harm prevention order for possessing and distributing child sex abuse images.

Within months, he breached the order by maintaining an undisclosed social media account. In September 2024 he was jailed for 16 months for possession of further indecent images.

When interviewed about the latest breaches, Draper answered “no comment” to all questions.

‘Immature young man’

Alex Scott, defending, described Draper as an “immature young man” who lived an isolated life in rented accommodation and acted “impulsively” in relation to social media.

He said Draper had co-operated with police by accompanying officers to the library and recognised the need to address the underlying causes of his behaviour.