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‘One complaint’ claims CHC

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Surprised by the report: Tony Wales

Surprised by the report: Tony
Wales

ON THURSDAY (Jan 8), the Community Health Council reported it had received only one complaint about the transfer of maternity and children’s services to Carmarthen. Responding to the report former Chair of the Community Health Council (CHC), Tony Wales said: “I was extremely surprised to learn from the Pembrokeshire CHC meeting today that the CHC have only received ONE complaint, to date, regarding the transfer of women’s and children’s services to Carmarthen.”

He continued: “Am I to assume that most of what I read on the SWAT Facebook pages are in fact either not true or just highly exaggerated by people who post their accounts of their problem? “If I was a member of the Ministers panel who was tasked to review the impact of service change I would have no alternative but to report back to the Minister that there is no credible evidence to support that there has been any adverse impact on Parents and their children.”

Mr Wales comment on social media generated a number of responses which suggested that there is considerable confusion about the entirely separate roles of the Health Board and the Community Health Council, which is independent of it.

What is a Community Health Council ? 

The Community Health Council (CHC) is made up of 36 members appointed by local councils, the Welsh Government and the voluntary sector. It is separate from and independent to the Health Board. The CHC acts as a monitor on the services provided by the Health Board and to provide advocacy services and support for those who wish to complain about health services.

In addition to these roles it seeks the community’s views on its health service, inspects premises, and provides information about local health services. When the Welsh Government looks to find out how many complaints exist about the local health service, provided by the Health Board, it will normally consult with the CHC to establish what complaints have been made and to which element of service provision they relate. The CHC asks that patients: “Tell us about your experiences of the health service, good or bad.

You may feel that you have not received the quality of service expected and feel upset about what has happened and want an explanation or make a complaint. “Whether it’s any of these or some other matter to do with health service provision, please let us know – that’s what we’re here for.”

What about social media ?

 Complaints made on social media will not be taken into account by the Welsh Government or the Board. Only complaints made through the Community Health Council will be acted upon. The CHC will not conduct or handle litigation, only complaints about service. Comments on Facebook have suggested that the CHC should simply cut and paste records of complaints made on various patient pages and record them as formal complaints.

It cannot do this. It is up to individuals to make complaints to the CHC themselves. If individuals want to complain, they should communicate with the CHC. The CHC’s advocacy service is free of charge and provides an independent client-led advocacy service to those who wish to complain about care or treatment received from the NHS.

Watering down 

The Welsh Government is known to be frustrated by some Community Health Councils for standing in the way of its drive to cut and merge NHS services across Wales. The former chair of the local CHC, Tony Wales, was threatened with libel action for questioning the conduct of the Health Board’s consultation before it proceeded with its planned service cuts in Pembrokeshire.

CHC’s elsewhere in Wales were also urged to water down their objections to plans to centralise health services. The Welsh Government now plans to seize control of the CHC’s by putting one of its own placements in post as the head of the national body for Community Health Councils. As we have previously reported, the current Chief of the local CHC, Ashley Warlow, is stepping down at the end of this month. No replacement for Mr Warlow has been sought or appointed at this stage, despite him providing his notice in October 2014.

 If you have a complaint 

Lyn Neville from Pembrokeshire Cancer Support contacted us after hearing the CHC’s report of a single complaint. He told us: “It is very important that if you have a problem you report it to the Pembrokeshire Community Health Council who are the public’s Health Service Watchdog.

“The Welsh Assembly have a duty to review service changes and if problems are not fully reported it will appear that there are no issues and everything is fine. “We all know this is not the case. The Health Board will ignore stories in the Press and on Facebook etc but they cannot ignore your ‘official’ complaints.”

He continued: “So, please – if you have had, are having, or have in the future – a negative experience involving Maternity or Paediatric care you must tell the Community Health Council. “You can Telephone, e-mail or write to them. This can be done anonymously if you prefer not to give your name.” The contact details are – Telephone – 01646 697610 (when told Press “1” for the Pembrokeshire Branch of CHC).

Email – [email protected]. uk Write to – Pembrokeshire Community Health Council, Suite 1, Cedar Court, Haven’s Head, Milford Haven, Pembrokeshire, SA73 3LS Contact the Advocacy Service Phone: 01267 236326; Email: HDDComplaints. [email protected] Lyn concluded by asking: “Please do this as it could save a life and make a huge difference to our services at our Hospital.”

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Anzac Day commemoration service held in Milford Haven

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IN a service held on Sunday (Apr 28), the Milford Haven Branch of the Royal British Legion led a poignant commemoration service to mark Anzac Day, honouring the valor and sacrifices of the Australian and New Zealand Army Corps (ANZAC) during the Gallipoli campaign in World War I.

The service, which took place at 11:00am, on Hamilton Terrace, Milford Haven, witnessed a significant turnout.

Attendees included members of the Australian Signals and Signal Company as well as representatives of Milford Haven Town Council and the Milford Haven Sea Cadets.

The service commenced with a welcome and introduction by Lt Col Warren Coetzer, followed by a rendition of the National Anthems of Australia, New Zealand, and Wales, embodying a spirit of unity and remembrance. The anthems were a moving tribute to the camaraderie and international bonds formed in times of conflict.

ANZAC service: Remembering soldiers who fought bravely (Pic: MHTC)

During the service, the Ode of Remembrance was recited, a profound moment that prompted reflection on the courage and fellowship of the ANZAC forces.

The emblematic Rising Sun Cap Badge and the Union Flag were prominently displayed on the event programme, symbolising the service and sacrifice of those who served under them.

Local dignitaries laid wreaths, and a two-minute silence was observed, offering a chance for personal reflection on the cost of war and the price of peace.

Sea Cadets and member of the public at the service (Pic: MH Sea Cadets)

The commemoration concluded with a prayer for peace, leaving the attendees with a message of hope and a renewed commitment to the values for which the ANZAC soldiers bravely fought.

The service was not just a remembrance of past sacrifices but also a reminder of the enduring spirit of the ANZACs, which continues to inspire and guide future generations.

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Community

Survey of Picton Castle reveals groundbreaking medieval architecture

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THE first ever detailed architectural survey of Picton Castle, Pembrokeshire, has revealed a medieval castle ahead of its time in terms of design and high status living. Much altered in the Georgian period, the castle was surveyed by the author, Neil Ludlow, with Phil Poucher of Heneb – Dyfed Archaeology (formerly Dyfed Archaeological Trust) and funded by the Castle Studies Trust: it reveals a sophisticated building fit for royalty.

However, the building was actually built between 1315-20 by a senior royal government official called Sir John Wogan, who held office in Pembrokeshire, Northern England and Ireland and possibly fought on a military campaign in Gascony.

While outwardly it retains much of its medieval flavour, the interiors were extensively made over during the eighteenth century so that it now presents itself first and foremost as a Georgian country seat. But beneath this veneer, much medieval work still survives – though a lot of it is tucked away behind stud-walls, in cupboards, or is otherwise obscured.

Picton’s unique layout makes it a castle of great importance and architecturally ground-breaking for when it was built in the early fourteenth century. Most castles have at least some close parallels, but Picton is effectively one of a kind. Close study shows that it resolves as a central first-floor hall, flanked by services and a chamber-block to form a very early example of the three-unit ‘H-plan’ house.

The gatehouse – unusual in buildings of this kind – led onto an equally unusual ‘grand stairway’ to the hall; a second ground-floor entry probably led to an external kitchen and bakehouse.

The castle’s spatial disposition, access and circulation are meticulously planned, while the domestic appointments show a remarkable level of sophistication for the period, including what appear to be vertical serving-hatches between the ground floor and the service rooms above. At second-floor level, the east towers and gatehouse form two integrated suites of residential apartments either side of a chapel, in a manner firmly rooted within royal planning. The opposite pair of towers, at the west end, seem to have been united internally to form a residential chamber-block, for Wogan’s officials and guests, possibly served by latrines in the former west tower; the present partition walls are later.

Neil Ludlow told The Pembrokeshire Herald: “The enigmatic castle at Picton in Pembrokeshire is best-known for its magnificent Georgian interiors. But beneath this veneer is a medieval castle, from around 1315-20, with a unique layout. A towered hall-block with a pioneering ‘H-plan’, it reveals elements derived from royal planning, and sophisticated domestic arrangements including serving hatches between the floor levels. These innovations show it to have been a castle that was ahead of its time.”

Castle Studies Trust Chair of Trustees Jeremy Cunnington added: “The Castle Studies Trust is delighted to have funded the first ever detailed survey of Picton Castle and to have learned so much more about the medieval form of this unique building.”

Dr Rhiannon Talbot-English, Director at Picton Castle Trust told this newspaper: “Picton Castle has always been something of an enigmatic mystery: hidden gothic alcoves and arches, secret spiral staircases and untouched medieval Undercroft. Picton Castle Charitable Trust is extremely grateful to the Castle Studies Trust for its generous financial support which has enabled this research to be undertaken and we look forward to sharing this new knowledge with the public in a new exhibition about the early castle.”

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Solemn tributes at Freshwater West for WWII maritime tragedy

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IN an emotional gathering at Freshwater West, Pembrokeshire, the public and veterans convened on April 29, to honour the memory of the 85 souls lost in the tragic sinking of Landing Craft, Gun (LCG) 15 and LCG 16 during a brutal storm in April 1943.

The memorial service took place near the scenic, surf-popular beach, where the community assembled to reflect on the calamity that struck during a perilous wartime operation.

The service highlighted the sacrifices made by those aboard the LCGs, as well as six valiant crew members from the HMS Rosemary, who perished while attempting a daring rescue amidst the tempest.

Originally designed as Landing Craft, Tanks (LCTs), LCG 15 and LCG 16 were converted at Belfast’s Harland & Wolff shipyard to support amphibious operations by equipping them with heavy artillery.

Their redesign included the installation of two 4.7 inch guns intended for use during D-Day, suggesting that, had they survived, these crafts and their crews could have played a pivotal role in the Normandy Landings.

The crafts were en route to Falmouth when they encountered severe weather off the coast of Freshwater West.

Compounded by their flat-bottomed design, which was ill-suited for rough seas, both vessels tragically succumbed to the stormy conditions.

Denied shelter at Fishguard, they were compelled to continue towards Milford Haven, a decision that ultimately led to their sinking.

Today, the wrecks of LCG 15 and LCG 16 lie as protected war graves, and a poignant memorial stands overlooking the beach, a testament to the bravery and enduring legacy of the men lost to the sea.

Visitors to the memorial site at Freshwater West, which also hosts another commemorative marker at Thornton Cemetery in Milford Haven, can reflect upon the harrowing experiences faced by wartime naval personnel and the profound impact of their service.

The event served not only as a remembrance but also as an educational experience, particularly for younger generations unaware of the perils faced by their forebears during such tumultuous times.

The memorial at Freshwater West remains open to the public, offering a place for contemplation and respect, against the backdrop of one of Wales’ most beloved surfing beaches, where the echoes of history resonate with the sounds of the waves.

Pictures by Martin Cavaney

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