News
‘One complaint’ claims CHC

Surprised by the report: Tony
Wales
ON THURSDAY (Jan 8), the Community Health Council reported it had received only one complaint about the transfer of maternity and children’s services to Carmarthen. Responding to the report former Chair of the Community Health Council (CHC), Tony Wales said: “I was extremely surprised to learn from the Pembrokeshire CHC meeting today that the CHC have only received ONE complaint, to date, regarding the transfer of women’s and children’s services to Carmarthen.”
He continued: “Am I to assume that most of what I read on the SWAT Facebook pages are in fact either not true or just highly exaggerated by people who post their accounts of their problem? “If I was a member of the Ministers panel who was tasked to review the impact of service change I would have no alternative but to report back to the Minister that there is no credible evidence to support that there has been any adverse impact on Parents and their children.”
Mr Wales comment on social media generated a number of responses which suggested that there is considerable confusion about the entirely separate roles of the Health Board and the Community Health Council, which is independent of it.
What is a Community Health Council ?
The Community Health Council (CHC) is made up of 36 members appointed by local councils, the Welsh Government and the voluntary sector. It is separate from and independent to the Health Board. The CHC acts as a monitor on the services provided by the Health Board and to provide advocacy services and support for those who wish to complain about health services.
In addition to these roles it seeks the community’s views on its health service, inspects premises, and provides information about local health services. When the Welsh Government looks to find out how many complaints exist about the local health service, provided by the Health Board, it will normally consult with the CHC to establish what complaints have been made and to which element of service provision they relate. The CHC asks that patients: “Tell us about your experiences of the health service, good or bad.
You may feel that you have not received the quality of service expected and feel upset about what has happened and want an explanation or make a complaint. “Whether it’s any of these or some other matter to do with health service provision, please let us know – that’s what we’re here for.”
What about social media ?
Complaints made on social media will not be taken into account by the Welsh Government or the Board. Only complaints made through the Community Health Council will be acted upon. The CHC will not conduct or handle litigation, only complaints about service. Comments on Facebook have suggested that the CHC should simply cut and paste records of complaints made on various patient pages and record them as formal complaints.
It cannot do this. It is up to individuals to make complaints to the CHC themselves. If individuals want to complain, they should communicate with the CHC. The CHC’s advocacy service is free of charge and provides an independent client-led advocacy service to those who wish to complain about care or treatment received from the NHS.
Watering down
The Welsh Government is known to be frustrated by some Community Health Councils for standing in the way of its drive to cut and merge NHS services across Wales. The former chair of the local CHC, Tony Wales, was threatened with libel action for questioning the conduct of the Health Board’s consultation before it proceeded with its planned service cuts in Pembrokeshire.
CHC’s elsewhere in Wales were also urged to water down their objections to plans to centralise health services. The Welsh Government now plans to seize control of the CHC’s by putting one of its own placements in post as the head of the national body for Community Health Councils. As we have previously reported, the current Chief of the local CHC, Ashley Warlow, is stepping down at the end of this month. No replacement for Mr Warlow has been sought or appointed at this stage, despite him providing his notice in October 2014.
If you have a complaint
Lyn Neville from Pembrokeshire Cancer Support contacted us after hearing the CHC’s report of a single complaint. He told us: “It is very important that if you have a problem you report it to the Pembrokeshire Community Health Council who are the public’s Health Service Watchdog.
“The Welsh Assembly have a duty to review service changes and if problems are not fully reported it will appear that there are no issues and everything is fine. “We all know this is not the case. The Health Board will ignore stories in the Press and on Facebook etc but they cannot ignore your ‘official’ complaints.”
He continued: “So, please – if you have had, are having, or have in the future – a negative experience involving Maternity or Paediatric care you must tell the Community Health Council. “You can Telephone, e-mail or write to them. This can be done anonymously if you prefer not to give your name.” The contact details are – Telephone – 01646 697610 (when told Press “1” for the Pembrokeshire Branch of CHC).
Email – [email protected]. uk Write to – Pembrokeshire Community Health Council, Suite 1, Cedar Court, Haven’s Head, Milford Haven, Pembrokeshire, SA73 3LS Contact the Advocacy Service Phone: 01267 236326; Email: HDDComplaints. [email protected] Lyn concluded by asking: “Please do this as it could save a life and make a huge difference to our services at our Hospital.”
News
Flooding fuels rise in rail delays across Wales
New analysis links worsening disruption to heavier rainfall and repeated trouble spots on the network
RAIL passengers in Wales are facing growing delays and cancellations as flooding increasingly hits the network, according to new analysis based on Network Rail data.
Figures obtained through the Freedom of Information Act suggest flood-related disruption affecting services in Wales has risen by around 256 per cent compared with the mid-2010s.
Between 2022 and 23 December 2025, services affecting passengers in Wales generated an average of around 2,366 passenger delay minutes a year due to flooding. That compares with an average of 664 a year between 2014 and 2017.

The analysis, carried out by climate not-for-profit Round Our Way, says train operators serving towns and cities across Wales, including Great Western Railway, CrossCountry, Transport for Wales and Avanti West Coast, have all been affected.
The worst disruption has been concentrated around a number of repeat trouble spots on the rail network, including Machynlleth, Cardiff Central, Bridgend, Bangor and Pontyclun, where flooding has repeatedly interrupted services.
Round Our Way said its analysis of Network Rail cancellation data suggests flood-related disruption is placing increasing strain on the rail network as periods of extreme rainfall become more common.
The group said the figures show not only more major disruption events, but also a worsening day-to-day baseline, with even quieter periods now causing more passenger delay than in previous years.
Gemma Plumb, a meteorologist at Weather Change, said: “It’s clear that train users are seeing more and more disruption to their journeys as a result of heavy rain and flooding, which is hugely frustrating for people who rely on the train network to get around.
“We know that climate change is leading to more extreme weather, including more intense rainfall. This is because a warmer atmosphere can hold more moisture, so when it rains, it rains more.”
Sofie Jenkinson, co-director at Round Our Way, said the rail network appeared to be under “persistent weather stress” as climate change began to have more regular effects.
She said: “This causes significantly more delays to train passengers. But it is also a problem for rail operators, particularly the large inter-city train operators running services into regions of the country that are worst hit by flooding, like the South West, Scotland and Wales.
“The significant rise in delays shows the increased impact of extreme weather caused by climate change, raising concerns about safety beneath the surface of our creaking rail infrastructure for passengers and operators alike.”
Round Our Way said Britain was not adequately prepared for the effects of climate change on everyday infrastructure and called for long-term investment to make the rail network more resilient.
The group pointed to wider warnings from climate experts that rising global temperatures are likely to increase the intensity of rainfall, putting more pressure on ageing transport systems.
Network Rail data used in the study covers the period from 1 April 2014 to 23 December 2025 and relates to incidents classed as flood-related disruption.
A train is recorded as cancelled if it fails to stop at one or more planned stations. Full cancellations are classed as trains that completed less than half of their intended journey, while part cancellations are those that ran at least half, but not the full route, or missed one or more planned stops.
News
Diesel nears £2 a litre in Pembrokeshire as drivers scramble for cheaper fuel
Johnston forecourt hits 194.9p while wide price gaps and rush to fill up pile pressure on motorists across the county
DIESEL prices in Pembrokeshire are edging dangerously close to £2 a litre, with the BP forecourt in Johnston on the A4076 displaying 194.9p per litre.
The latest surge has sparked a rush at some filling stations across the county, as motorists hunt for pumps that have not yet caught up with the steep increases. The Herald understands some forecourts have temporarily run dry as drivers fill up early to avoid paying even more, rather than because of any wider supply issue. That picture fits with national comments from the AA, which said it had seen no evidence of widespread shortages or any increase in breakdowns caused by vehicles running out of fuel.
Pictures sent to The Herald show just how sharply prices now vary across Pembrokeshire.
At Johnston, diesel was 194.9p per litre and petrol 157.9p. At Robeston Wathen, diesel was 187.9p and petrol 155.9p. At Square and Compass, diesel was 183.7p and unleaded 151.7p. In Milford Haven, the Gulf station on North Road was displaying diesel at 179.7p and petrol at 148.7p, while Tesco Milford Haven showed diesel at 181.9p and unleaded at 149.9p. In St Davids, Ocean Haze was also showing diesel at 187.9p, with petrol at 155.9p.
Based on those prices, there is a 15.2p-per-litre gap between the highest and lowest diesel prices pictured — a difference of more than £9 on a 60-litre fill.
The local spike reflects a sharp rise across the UK. RAC data showed average petrol prices reached 152.01p a litre on March 30 — the highest level in 28 months — while diesel climbed to 181.2p, its highest point since December 2022. The RAC said that, compared with the start of the Iran conflict, it was costing £10.55 more to fill a typical family petrol car and £21.35 more for a comparable diesel vehicle.
RAC head of policy Simon Williams said the “financial strain” on motorists “continues to build”, while RAC Foundation director Steve Gooding warned prices at the pumps appeared to be on a “one way trajectory”.
The AA’s latest weekly update, based on government data, put average UK petrol at 148.78p a litre and diesel at 176.42p, up from 144.16p and 166.88p the previous week.
The pressure is being felt well beyond private motorists. In West Wales, the wider rural economy is especially exposed because so many people rely on vehicles for work, deliveries and day-to-day life.
The Farmers’ Union of Wales said rising fuel and heating oil prices were placing “additional pressure on rural communities” and increasing the risk of theft. In a March statement, the union said red diesel had risen from about 67p a litre in February to around 109p in mid-March, while heating oil had in many cases more than doubled from around 60p to about £1.30 a litre. It also noted that 74 per cent of homes in Ceredigion are off the gas grid, leaving many households particularly vulnerable to sudden price shocks.
The haulage sector has also warned of the knock-on effect. Swansea Bay News reported that Llanelli-based Owens Group said soaring diesel costs had added around £64,000 a week to its fuel bill. Founder Huw Owen said: “We felt it as a company straight away. With a fleet our size, we burn a tanker of fuel a day. We used to order fuel a week or even a fortnight in advance — now we’re negotiating prices day by day.”
The same report quoted Road Haulage Association representative Geraint Davies warning that higher transport costs would feed through into prices more widely because “everything we buy is moved by road at some point.”
For households, tradespeople, delivery drivers and rural businesses in Pembrokeshire, the latest rise is another heavy blow. In a county where so many people depend on their vehicles every day, sharp increases at the pumps are felt quickly and widely.
One thing is clear: drivers are shopping around harder than ever, and when prices are moving this fast, delaying a fill-up by even a day can come at a cost.
Photo caption:
Johnston prices: Diesel reached 194.9p per litre at the BP forecourt on the A4076 (Pic: Herald)
Crime
Sex offender remanded over seven alleged prevention order breaches
Man accused of multiple breaches of Sexual Harm Prevention Order after hearing at Aberystwyth Magistrates’ Court
A SEX offender has been remanded in custody after appearing in court accused of breaching a Sexual Harm Prevention Order on seven separate occasions.
Stewart Alderton, aged 44, currently of HMP & YOI Parc, Bridgend, appeared before Aberystwyth Magistrates’ Court on Tuesday (Mar 31).
The charges allege that Alderton breached a Sexual Harm Prevention Order imposed at Mold Crown Court on November 17, 2021.
It is alleged that at an address in Wylcwm Close, Knighton, on June 18, 2025, and again on December 14, 2025, he deleted TikTok chat strings, phone applications, web artefacts and web history, and also carried out a factory reset on a device, all said to be contrary to the terms of the order.

A further allegation states that on February 16, 2026, at Bronglais Hospital, he failed to notify police of an internet-enabled device within the required three days.
No pleas were entered.
The case was adjourned for a plea hearing at Aberystwyth Magistrates’ Court at 2:00pm on Wednesday (Apr 1).
Alderton was remanded in custody.
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