Bank promises investment in face-to-face banking as Pembrokeshire communities reflect on years of lost local branches

NATWEST has pledged not to announce any further branch closures across Wales until at least 2029, bringing to an end years of banking shutdowns that have dramatically reshaped access to face-to-face services in communities across Pembrokeshire and beyond.

The banking giant confirmed on Friday (June 5) that it will make no further closure announcements in Wales or the rest of the UK for at least three years, while investing £50 million into modernising and upgrading its branch network over the next 18 months.

The announcement comes after widespread criticism over the loss of local banking services, particularly in rural communities where residents and businesses have struggled with reduced access to cash and in-person support.

NatWest said the move marks the conclusion of its current programme of branch changes, although two final Welsh branches — Llanelli and Port Talbot — are still set to close in September.

The bank said counter transactions had fallen by 53 per cent in Port Talbot and 74 per cent in Llanelli between January 2020 and January 2026, although that period included Covid restrictions and changes to customer behaviour during and after the pandemic.

A changing banking landscape

NatWest says 95 per cent of customers now use digital services for day-to-day banking, but insisted face-to-face support remains vital for important life events and more complex financial matters.

The bank said investment over the next two years will include branch refurbishments, relocations and potential new branches where customer demand justifies it.

The bank also plans to expand its mobile branch network across Wales, increasing community stops and access to in-person services in areas no longer served by permanent branches.

NatWest says its Welsh mobile banking service currently covers around 2,550 miles every week and is expected to serve approximately 18,000 customers during 2026.

Solange Chamberlain, Chief Executive of Retail Banking at NatWest Group, said: “This is an important moment for our customers and the communities we serve.

“We are investing to offer customers a seamless mix of ways to bank with us including over the phone, digitally, or via our free-to-use ATM network — while continuing to support those who prefer face-to-face banking in branches and community banking hubs.”

Pembrokeshire branch closures

Pembrokeshire has already experienced a major reduction in NatWest’s branch network.

In 2018, NatWest closed branches in Pembroke, Cardigan, Milford Haven and Narberth, leaving Haverfordwest as the county’s only remaining branch.

The closures took place over a six-week period, with Pembroke shutting on May 21, Cardigan on May 30, Milford Haven on June 21 and Narberth on June 28.

At the time, concerns were raised by residents, business owners and campaigners who warned that elderly customers, those without reliable internet access and rural communities would be disproportionately affected.

Cash-handling businesses also expressed concern about longer travel distances for deposits and banking services.

NatWest defended the closures by pointing to changing customer habits and growing use of online and mobile banking.

The Haverfordwest branch has since remained open and was recently refurbished as part of NatWest’s investment programme in Wales.

Face-to-face banking still valued

Despite the shift toward digital banking, banking campaigners have long argued that branches remain essential in market towns and rural communities such as those found across west Wales.

The Herald understands concerns about access to banking services remain particularly strong in Pembrokeshire, where public transport links can make travelling to larger towns difficult for older residents.

NatWest said customers affected by the remaining Welsh closures will continue to have access to services through Post Offices, banking hubs and nearby branches.

The bank said it would continue to invest in financial support programmes, including financial health checks, school visits and workplace education designed to improve confidence in money management.

For many in Pembrokeshire, however, the pledge may be viewed less as expansion and more as a long-awaited pause after years of retreat from the high street.

TWO St Davids RNLI lifeboats were launched within hours of each other after a yacht was left disabled in a thunderstorm and a kayaker capsized in a strong tide.

The first call came on Wednesday, May 27, after reports that a yacht in St Brides Bay had suffered rigging damage and lost its sails during a thunderstorm.

St Davids RNLI’s all-weather Tamar class lifeboat, Norah Wortley, was launched at 3:27pm and reached the vessel by 4:00pm.

When the crew arrived, they found the yacht had also lost engine power. A tow was established and the vessel was taken safely to a mooring at Dale.

The lifeboat returned to station and was ready for service again by 8:15pm.

Kayaker rescued near Shoe Rock

While the all-weather lifeboat was still dealing with the yacht, St Davids RNLI received a second call for help after a kayaker capsized in the strong flooding tide.

The inshore lifeboat launched at 5:35pm and headed to the south end of Ramsey Sound, where the kayaker was found near Shoe Rock.

The casualty and kayak were safely taken back to Porthclais Harbour, before the inshore lifeboat returned to station and was made ready for service again by 8:00pm.

St Davids RNLI said the kayaker had been wearing a buoyancy aid and carrying a mobile phone, which allowed them to call 999 and ask for the Coastguard after becoming separated from their craft.

RNLI inshore lifeboat helm, Chris Limbert said: “This rescue was a brilliant example of why it’s so important to always wear a buoyancy aid and carry a means of contact.

“If the kayaker had been without a buoyancy aid, they may have struggled to stay afloat and get themselves safely onto the rock.

“They were also carrying a mobile phone which allowed them to call 999 and ask for the Coastguard.

“Our crew of volunteers are on call 24/7 to go to people’s aid. Never be afraid to call for help.”

Pembrokeshire children to enjoy special day out at Folly Farm as part of nationwide Rotary initiative supporting vulnerable young people

MORE than 25,000 children across the UK are set to enjoy a special day out this June as part of the 2026 Rotary Children’s Fun Day.

In Pembrokeshire, the Rotary Club of Milford Haven will take 133 children to Folly Farm Adventure Park on or around Wednesday, June 10.

The children will be able to enjoy the farm park, fairground rides, animal encounters and zoo attractions, with meal vouchers also provided as part of the day.

The event, organised by Rotary clubs across Great Britain and Ireland, has been running for more than a decade and is designed to give disabled, disadvantaged and vulnerable children a carefree and memorable experience.

Rotary says the day is aimed at young people facing difficult circumstances, including poverty, disability, domestic abuse and other life challenges.

For more than 30 years, Rotary Great Britain and Ireland has helped children and young people enjoy special days out and activities through the programme. Since it began, more than one million children have taken part.

The initiative is also supported by the children’s charity Kids in Mind, which provides mental health and wellbeing support for children and families affected by domestic abuse.

Amanda Watkin, Chief Executive of Rotary GB&I, said: “One of Rotary’s core commitments is supporting young people from all backgrounds and helping them reach their full potential.

“The Rotary Children’s Fun Day focuses on children who may not ordinarily have access to these opportunities but who arguably need them most.

“It is about much more than a day of fun and entertainment. It is about creating positive experiences, building confidence and showing children that their future can be full of hope, opportunity and possibility.”

Alongside the summer programme, Rotary GB&I also runs the Rotary Christmas Toy Boxes Appeal, which provides individual toy boxes to children living in domestic abuse refuges across Great Britain and Ireland.

In 2025, the appeal raised more than £97,000 and delivered more than 3,200 toy boxes, with support from Kids in Mind and Rotary members nationwide.

Anyone wishing to find out more about their local Rotary club or support the Rotary Children’s Fun Day 2027 can visit www.rotarygbi.org/funday.