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TV series reveals the demand police face from missing people

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EVERY year, thousands of people are reported missing to Dyfed-Powys Police, and a new TV series is about to showcase the hard work and determination that goes in to finding them.

From people going missing under tragic circumstances, and those intent on not being found, to children skipping school, and even those who don’t realise they are missing – a range of cases will be featured in S4C series Ar Goll.

Handler at Force Control Centre

The series follows the work of call handlers and incident managers who deal with the initial response to missing people reports, to the policing teams that do all they can to find them and ensure they are safe.

Temporary Deputy Chief Constable Richard Lewis said: “The work that goes on to find missing people is a huge demand on the force, and not one that many people are aware of.

A lot of the enquiries our staff and officers undertake go on behind the scenes, and there are a huge number of missing people who are found very quickly without the need for a public appeal for information.

“It is only in five per cent of all cases that we ask for the public’s help in locating someone who has been reported missing, so it is impossible for the public to truly comprehend how much of our resources are tied up looking for missing people.”

In 2018, call handlers in the force control centre took 3,030 calls from people reporting their family members, friends, colleagues and pupils missing. Many were found within minutes, while in other cases searches lasted days, weeks, and even months.

During the six-part series, ITV Wales’s production team was given access to different stages of missing people enquiries, shadowing police search advisor (POLSA) officers, dog handlers, NPAS helicopters, the marine unit and partner organisations including Coastguard, Mid and West Wales Fire and Rescue Service, and mountain rescue teams.

Police tape at scene

During the first episode, a rare insight is given into the workings of the control room at Dyfed-Powys Police headquarters in Carmarthen, where staff respond to 999 and 101 calls 24 hours a day, seven days a week.

Film crews followed call handlers, dispatchers and incident managers as they directed policing teams to find two missing 10-year-old schoolboys in Llanelli. Last year, 185 young people were reported missing from education premises, and FCC staff admitted tensions were always high when children were missing.

Speaking in the first episode, Force Incident Manager Chief Inspector Dyfed Bolton said: “We have just had a call from a school in the Llanelli area to say that two pupils have jumped over the fence and have disappeared.

“With any call about a missing child, we need to look at their age – we are dealing with something different if it is a 15-year-old or an eight-year-old. Younger children might not realise how busy the roads can be, they might not know who they can trust to speak to, and they don’t always look at the risks when they are playing with no adults around.”

As time goes on, with no sign of the children, resources are drafted in from other areas, and the risk grading to the children is elevated to high. Concern rises for control room staff.

“The risk is that these children could become injured or come to some harm,” Chief Inspector Bolton said. “They could head somewhere to cool down, like a pond, so I’m asking officers to check those areas.

“It is always a tense time when young children are missing.”

From young people to the elderly, the series also follows the search for an 80-year-old woman with dementia who went missing from her home in Carmarthenshire, as well as enquiries lasting more than two weeks to trace a man who disappeared after getting on a bus.

Over six weeks, viewers will be taken through fast-pace searches, high-pressured decision-making, and will witness the frustration, relief and tragedy officers and staff are faced with daily.

Hearing from family members and even the people reported missing themselves, viewers will gain an understanding of the factors that lead people to disappear and the impact this has on their loved ones.

Ar Goll episode one will air on S4C at 9pm on Wednesday, February 27.

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Pembrokeshire County Council achieve Insport Partnerships Gold Standard

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PEMBROKESHIRE COUNTY COUNCIL have recently achieved the insport Partnerships Gold Standard, recognising their commitment and passion to providing inclusive opportunities for disabled people across the local authority area.

‘insport’ is a Disability Sport Wales programme delivered with the support the of Sport Wales, which aims to support the physical activity, sport, and leisure sectors delivering inclusively of disabled people. The purpose of the insport programmes is to support the development of inclusive thinking, planning, development and delivery by everyone within an organisation so that ultimately, they will deliver across the spectrum to disabled and non-disabled people, at whatever level they wish to participate or compete. The intent is to facilitate and deliver cultural change in attitude, approach, and provision of physical activity (including sport) and wider opportunities for disabled people.

Sport Pembrokeshire and Pembrokeshire Leisure have consistently developed their offers for disabled people locally, becoming the first local authority partner nationally to achieve the insport Partnerships Gold standard. Working with the natural, rural and coastal assets, the Sport Pembrokeshire & Pembrokeshire Leisure teams’ have done a fantastic job in navigating the opportunities and challenges to prioritise the inclusion of disabled people in leisure & community-based physical activity (including sport) opportunities. Ensuring that as many people as possible can be involved in sport and physical activity.

Achievement of the insport Partnerships Gold standard means that an inclusive approach to communities of disabled people is embedded within strategies, programmes, and thinking. This award is never the end of an organisation’s inclusion journey, and Disability Sport Wales will continue to support Pembrokeshire County Council as they continue to provide sector leading inclusive opportunities for disabled people.

Pembrokeshire have a number of excellent examples of collaborative work and partnerships supporting the delivery of strong inclusive programming across Pembrokeshire’s communities which add significant value to the area’s rich inclusive sporting heritage. These opportunities provide the initial steps on the pathway that many former and current Paralympic and Commonwealth Games Para athletes have taken from Pembrokeshire, including the Paris 2024 Paralympic Champion, Matt Bush; Paris 2024 Paralympic athlete, Jodie Grinham; 2022 Commonwealth Games medallist Lily Rice.

Tom Rogers (Governance & Partnership Director, Disability Sport Wales) said: “Pembrokeshire’s achievement of the insport Partnerships Gold standard is a remarkable milestone that highlights the unwavering commitment to inclusion in physical activity (including sport). This achievement recognises the efforts in creating opportunities that ensure everyone, regardless of ability, can participate and thrive in physical activity and sport at a level of their choosing.

Achieving the insport Partnerships Gold standard reflects the culture of inclusivity and recognises the excellent example for communities across Wales and beyond of an embedded culture of inclusion. Sport Pembrokeshire’s dedication to breaking down barriers and fostering an equitable and person centred approach to the delivery of physical activity is reflected across their programming. The commitment to inclusion exits across the Sport Pembrokeshire and Pembrokeshire Leisure teams’ and the achievement of this standard recognises the years of hard work by current and former team members, as well as excellent community led opportunities across the local authority area.

Congratulations on this significant achievement—your success paves the way for a brighter, more inclusive future in sport.”

Matt Freeman, Sport Pembrokeshire Manager said, “Pembrokeshire County Council is proud to achieve the prestigious insport Gold Standard, a recognition of our commitment to championing inclusive sport and physical activity across the county. This milestone, led by Sport Pembrokeshire – the Council’s sports development team – reflects the collaborative efforts of our partners to ensure opportunities for inclusive participation continue to grow. We remain dedicated to working with both new and existing partners to expand access and make inclusive provision a cornerstone of sport and physical activity in Pembrokeshire”.

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Education

Call for clarity on rural schools policy from Welsh Government

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CYMDEITHAS YR LAITH have called on the Welsh Government’s Cabinet Secretary for Education, Lynne Neagle, to use the current review of the School Organization Code to state clearly the presumption against closing rural schools, and that local authorities must start from the point of view of trying to maintain and strengthen them, only considering closing them if all other options fail.

In a message to the secretary today, the movement referred to the words of Ceredigion Council’s Chief Executive, Eifion Evans, during the authority’s Cabinet meeting at the beginning of the month (Tuesday, 3 December), when it was agreed to treat statutory consultations on the proposal to close Ysgol Llangwyryfon, Ysgol Craig-yr-Wylfa, Ysgol Llanfihangel-y-Creuddyn, and Ysgol Syr John Rhys in Ponterwyd as informal ones.

Mr Evans told the meeting: “The Code is extremely complex and extremely difficult. And as I’ve said all along, the Code is very vague at the moment. It’s a headache for officials as much as it is for anyone else as to how to interpret it and use it. I hope that the review that is currently taking place down in Cardiff regarding this Code is going to finally try to get some sort of clarity on what needs to be done.”

In response, Ffred Ffransis said on behalf of the Cymdeithas yr Iaith Education Group: “The 2018 edition of the Code states clearly enough that the introduction of a presumption duty against closing rural schools that are on the Government’s official list. But many local authorities such as Ceredigion believe that they can start from the point of view of an intention to close a number of rural schools to save money, and then, just go through the empty steps of naming and ruling out alternative options with the same generic sentence.”

In September 2018, when introducing the Code, Kirsty Williams AM explained its intention on the floor of the Assembly: “Local authorities in those areas, if they have a school that’s on the list, should start on the basis that closure is the last option and they should seek every opportunity through a variety of ways to keep those schools open… Presumption against a closure and the option to seek alternatives to keeping a school open, again, should not be left to the official consultation period, but should be employed by the council before they make any decision to go out to consultation on the future of the school.”

Mr Ffransis added: “It is clear that following a process similar to what we saw with Ceredigion Council did not follow the intention of the Senedd and the Welsh Government when introducing this change in the Code.

“Quite simply, the principle of presumption against closing rural schools needs to be emphasised and made clear in the third edition of the Code that will be published as a result of the consultation. This way, it should be impossible for anyone to mistake that the Senedd or the Welsh Government is serious about the policy.”

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Health

Hoax calls reach three-year high, says Welsh Ambulance Service

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THE WELSH AMBULANCE SERVICE has seen a staggering 37% rise in hoax calls over the past three years, wasting valuable time and resources, a new investigation reveals.

Data from Medical Negligence Assist highlights that over 700 hours—equivalent to nearly 29 full days—of ambulance crew time has been lost responding to malicious calls since 2021.

During this period, WAS crews attended 463 face-to-face incidents later identified as deliberate hoaxes, severely straining emergency services already under pressure.

Rise in hoax calls over three years

  • 2021/22: 334 hoax calls; 84 face-to-face responses.
  • 2022/23: 373 hoax calls; 85 face-to-face responses.
  • 2023/24: 457 hoax calls; 163 face-to-face responses.

The upward trend continues, with provisional figures for 2024/25 (April 1 to October 31) already recording 345 hoax calls and 131 face-to-face responses.

Strain across Wales

The geographic impact is widespread, with hoax calls reported in all areas of Wales. WAS officials warn that such incidents divert resources from genuine emergencies, potentially putting lives at risk.

A call to action

The 701 hours spent on hoax calls between 2021 and 2024 represent a critical drain on ambulance availability. A WAS spokesperson said: “Every minute wasted on a hoax call is a minute lost to someone in real need. These actions have serious, life-threatening consequences.”

“The Welsh Ambulance Service is urging the public to recognize the harm caused by hoax calls and act responsibly.

“For information or to report suspicious activity, contact the Welsh Ambulance Service through their official channels.”

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