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HSBC Welsh language service withdrawn due to ‘decline in use’

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BANKING giant HSBC has announced the termination of its Welsh-speaking customer service phone line. The decision follows an “in-depth review” revealing a stark underuse, with a mere 22 daily calls, dwarfing in comparison to the 18,000 received on English lines. This change will take effect from January 15th, 2024, leaving only English-speaking agents at the helm.

Jack Sergeant, Alyn and Deeside MS, expressed his dissatisfaction with HSBC’s move, stressing the urgency for a community bank for Wales. HSBC’s Managing Director of Wealth and Personal Banking, Ms. Oliemata O’Donoghue, detailed the rationale behind this action in a letter to Mr. Sergeant. She assured that Welsh-speaking customers could still request a callback in Welsh within three working days, and an outreach program would assist those particularly affected by the change.

Despite HSBC’s effort to maintain a degree of Welsh language support in its branches, the news has not been well received. Welsh Language Commissioner Efa Gruffudd Jones criticized the bank for offering a “sub-standard service” and for not evidencing the recruitment of Welsh speakers, despite the advice provided.

Pembrokeshire MS Samuel Kurtz, the Welsh Conservative Shadow Welsh Language Minister, lamented the decision, describing the Welsh language line as a “lifeline” for many. He implored HSBC to maintain this vital service, aligning with its once-proclaimed identity as “the world’s local bank.”

This shift underscores ongoing tensions between corporate efficiency drives and the cultural and linguistic needs of local communities. As financial institutions evolve, the balance between global operations and local sensitivities remains a delicate challenge.

Crime

Emergency services dealing with ‘serious incident’ at multi-storey car park

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POLICE, ambulance crews and the air ambulance are attending to what is being described as a ‘serious incident’ at Tenby’s multi-storey car park this evening (Jan 2).

Witnesses said they heard shouting and other commotion in the car park, and shortly afterwards emergency services were at the scene.

Another witness said: “I was in Tenby and saw the helicopter hovering, then heard loads of sirens and didn’t know what was going on, then when I drove past the multi-storey in Park Road I saw loads of blue lights and people gathered.

“It happened right near the motorcycle section of the car park, so the very front near Sainsbury’s.

“This looks to be a very serious incident judging by the large emergency vehicle response.”

Police have asked the public to avoid the area whilst the incident is being dealt with.

This is a developing story – you may need to refresh the page to get the latest version.

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Crime

Woman who used stolen bank cards having new baby taken into care

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A PEMBROKESHIRE woman has been sentenced for stealing bank cards from a young mother attending to her three young children at Carmarthen Railway Station toilet.

Kelly Rees, 35, a new mother herself, discovered the bag belonging to Cheryl Lewis on August 20. When Rees looked inside, she discovered a purse containing three bank cards and £2 in cash.

This week, Crown Prosecutor Sian Vaughan told Haverfordwest magistrates that Rees, of Precelly Place, Milford Haven, removed the purse from the bag and travelled back to Pembrokeshire where she made multiple attempts to use the stolen cards to purchase items. These included a visit to Tesco, Milford Haven, where she purchased goods valued at £189 using one of the stolen cards.

Ms Vaughan said the offences were committed while Rees was serving a Community Order for previous convictions.

Rees pleaded guilty to theft and of fraud by false representation.

“She’s genuinely remorseful for her actions,” said her solicitor Michael Kelleher. “She’s recently given birth, but her child will now be going into foster care.”

After considering a comprehensive probation report, magistrates sentenced Rees to 18 weeks in custody suspended for 12 months. She must carry out 20 rehabilitation activity requirement days and was ordered to pay £189 compensation to Cheryl Lewis, a £154 court surcharge and £85 costs.

“Multiple attempts to use those cards does not reflect well on your thinking process,” commented the presiding magistrate when sentencing Kelly Rees.

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Crime

Pembroke Dock man denies historical sexual offence allegations

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A PEMBROKE DOCK man has denied indecently assaulting two children under the age of 14 and inciting them to commit acts of gross indecency.

Anthony Kenniford, 60, is accused of committing two charges of indecent assault against the children and two charges of gross indecency between May 22, 1984 and April 29, 1988.

Kenniford, of Britannia Drive, appeared before Haverfordwest magistrates on Thursday where he denied all four of the charges.

Given the seriousness of the allegations, magistrates declined jurisdiction in the case. Trial proceedings will now commence at Swansea Crown Court on February 3.

Kenniford was released on unconditional bail meanwhile.

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