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Education

Student finance ‘discriminates against women and mature students’

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Very friendly and supportive: Neil Hamilton

A WEST Wales mature student has alleged that Student Finance Wales discriminates against mature female students who have changed their name through marriage or divorce.

Tricia (not her real name) contacted The Herald after she experienced protracted delays in receiving student finance to which she was entitled having been made ‘to jump through hoops’ to prove she was who she said she was.

She encountered difficulties after applying for a one year top up from a HND to a BA.

The situation was rendered all the more frustrating as, Student Finance Wales had all of Tricia’s proof of identity from the previous year, when she completed her HND, access to all of the information submitted in connection with that award, and repeatedly told her that there was no information required from her before telling her on a number of occasions, and only when she rang to query the continuing delay, that further information was needed.

Tricia applied for student finance on June 14 and supporting information for her financial status was provided immediately to Student Finance Wales. Tricia had the same customer reference number, same email, same telephone contact number that she had used for her previous application.

Tricia was particularly exasperated as she had been through precisely the same rigmarole in proving her identity in her initial application two years before.

She told us: “Despite the fact that I applied early for student finance, after that earlier bad experience, I kept on being pushed from pillar to post. Even though ALL of my information was already held by Student Finance and they were writing to me at my home address, which I had already provided and proved, it was not until mid-August that Student Finance Wales asked for proof that I actually lived in Wales.

“Having sent that proof, I rang up to check everything was okay and was told that Student Finance Wales had all the information they needed to process my application.”

She continued: “Having waited for a few weeks and with the start of term already near, I rang to find out what was happening. I was then told that before my application could proceed that they wanted information for an application for a childcare grant, which I have never sought and had not asked for. I had to write a letter telling them this – unbelievably six weeks after acknowledging they had received that letter, the information is still shown as required.
“Anyway, I confirmed again that they now had all the material they needed. And was told they did. A few weeks passed and I had heard nothing. I rang again. This time they wanted me to provide both my birth certificate and a form signed by a third party confirming that I was me!

“I raised an immediate complaint and was told I would be sent a copy of that for my own information.”

On October 26, Tricia rang to confirm that all information had been received and make sure that nothing else was needed.

Tricia’s experience then entered the realms of the surreal. A friend verified her identity. The same person had verified her partner’s identity for their application for student finance and been accepted.

The proof of identity was rejected and during the phone call a claim was made that a letter to that effect had been sent out on October 20, which was remarkable in itself as the identity form had only been posted on October 19. Not only was there no sign of that letter’s arrival, there was no sign of it in the record of correspondence.

Tricia then raised the question of her previous complaint, only to be told there was no record of it. She was then told by a manager at Student Finance Wales that she was not entitled to see the content of any complaint raised by the company on her behalf, although that manager told her that she would now raise a complaint for her and notify her it had been raised.

After waiting a few days, and with no sign of a complaint being made, Tricia emailed a full complaint to Student Finance Wales and copied her constituency and regional AMs in along with Cabinet Secretary for Education Kirsty Williams and the Assembly parties’ education spokespersons.
Response was swift. First to respond was Labour’s Joyce Watson who promised to raise the matter with the Cabinet Secretary. That was followed by responses from Paul Davies – who helped resolve Tricia’s previous complaint – Simon Thomas, and UKIP’s Neil Hamilton who provided a very full and sympathetic response to Tricia’s plight; then, the Welsh Government contacted Tricia and asked for her permission to deal with Student Finance Wales on her behalf.

Finally, a day or so later, Tricia was emailed by Student Finance Wales to say that they were now acting on her complaint.

Mysteriously, the letter telling her that her identity proof was unacceptable arrived postmarked October 31, the same day as her complaint.

Within seven days of contacting her local AMs, Tricia was told that her student finance had been approved and that payments would be made shortly. She does not think that is a coincidence.

Tricia is, however, still frustrated by the whole experience.

“The situation had become ridiculous. I was being discriminated against for being an older woman, who had been married before. They not only had all my information already, they told me they could see it on the computer system and yet still said they needed it again. It’s bureaucracy for the sake of it. And as for not allowing customers to see complaints raised on their behalf, I bet their complaints clear up rate is stellar.

“Again, it was only when I complained and copied in AMs that there was any movement at all. That is not right and just makes me wonder how many students who have not contacted their own AMs have been forced out of higher education by Student Finance Wales incompetence.”

She concluded: “When I initially raised issues about the process way back in August I was told that I should blame the Welsh Government! To make matters worse, it had been suggested to me that I could get my parents to confirm my name change. I could, I suppose, have got a shovel or Ouija board, but neither of those options was very appealing!”

Plaid Cymru’s Shadow Cabinet Secretary for Education Llyr Gruffydd said: “Plaid Cymru believes education is a right not a privilege so we want to make sure there is fair play when it comes to Student Finance Wales regardless of age or gender.”

Mid and West AM Simon Thomas added: “A constituent has informed me of a formal complaint they have made regarding the way in which their application for student finance has been handled by Student Finance Wales. Their application for student finance has still not been processed – almost five months after the initial application was made.

“My constituent feels that Student Finance Wales indirectly discriminate on the grounds of age and gender.”

Simon Thomas has written to the Cabinet Secretary for Education requesting the following information.

  • An outline of Student Finance Wales’ complaints procedure
  • The number of complaints received by Student Finance Wales each year in the last five years
  • A breakdown of the nature of the complaints received
  • An outline of the evidence of income and identity Student Finance Wales asks for in order to process a student’s application for student finance
  • Tricia’s constituency AM, Paul Davies told The Herald: “The experiences that Tricia has had with Student Finance Wales are deeply disappointing and caused her unnecessary distress, at a time when she should be focusing on her studies. It’s clear that there are failings in the system, which continue to be unaddressed and the Welsh Government should now commit to seriously reviewing Student Finance Wales’ operations.

    “Sadly, this is not the first worrying experience that Tricia has faced throughout her studies and it’s simply unacceptable. Lessons clearly haven’t been learnt from previous occasions and therefore it’s important that the Welsh Government urgently addresses these problems to ensure that other students are not faced with similar problems in the future.”

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Education

Conservative calls for academies and free schools rejected by Senedd

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THE SENEDD has rejected calls to introduce free schools and academies after a report found major challenges in Wales’ education system.

Tom Giffard led a Conservative debate on educational attainment, warning that Wales is consistently at the bottom of UK-wide league tables.

The party’s new shadow education secretary pointed to an Institute for Fiscal Studies (IFS) report on education in Wales which found low outcomes and high levels of inequality.

Mr Giffard told the Senedd the IFS report highlights the pitfalls of the Welsh Government putting all its eggs in the basket of a skills-based approach.

Criticising a failure to measure skills inequalities and pupil progress, he stressed that Wales’ lower performance is due to policy and approach rather than funding or the pandemic.

He said: “It seems the Welsh Government relies on Pisa results to tell the story but then, when those same results are all too disappointing, they are dismissed in equal measure.”

Mr Giffard, who previously worked in a primary school, said declines in Pisa results can be observed in almost every country that has adopted a skills-based approach.

Raising concerns about disappointing Pisa results, the South Wales West MS pointed out that Wales saw the lowest scores in the UK for every subject.

Heledd Fychan, Plaid Cymru’s shadow education secretary, warned that Wales’ schools are understaffed and facing difficult decisions due to budgets being at breaking point.

She criticised implementation of the Welsh Government’s additional learning needs (ALN) reforms, saying schools cannot realise the aims without the budget to bring them to life.

Ms Fychan said Plaid Cymru agreed with much of the Tory motion but her party would not support calls for free schools and academies.

Sam Rowlands described the IFS report as damning, warning that the Welsh Government’s education reforms have been disastrous and have widened inequality.

The Tory MS claimed the reforms are systematically holding back disadvantaged children, saying: “The most remarkable fact is that the performance of disadvantaged children in England is either above or similar to the average for all children in Wales.”

Mr Rowlands added: “The poorest in England’s schools are doing the same or better than the Welsh average, thanks to ambition, the academies and free schools.”

Samuel Kurtz, a fellow Tory, said free schools and academies have driven up standards in England as he argued a Wales roll-out provides an opportunity to improve outcomes.

James Evans, the Conservative MS for Brecon and Radnorshire, highlighted the party’s pledge to get 5,000 more teachers into Wales’ classrooms.

Buffy Williams, the newly elected chair of the Senedd’s education committee, said Wales is undergoing a profound transformation propelled by ALN and curriculum reforms.

The Labour MS for Rhondda stressed the importance of listening to teachers and allowing ample time for the reforms to take root in classrooms across Wales.

Altaf Hussain recounted a conversation he had this week with a headteacher at one of the largest schools in his South Wales West region.

The Conservative said: “The major improvements they have been delivering to attainment and addressing behavioural issues are all at risk because of cuts to funding.

“Vital work undertaken to improve the lives of young people with additional needs could be halted because they cannot afford to continue employing the support workers.”

Lynne Neagle recognised the scale and seriousness of work still ahead to improve Wales’ education system, stressing: “I am not, in any way, complacent about that task.”

Wales’ newly appointed education secretary, who takes over from Jeremy Miles, said sustained improvement in attainment will be among her top priorities.

She told the chamber: “My early focus has been to listen closely to schools and where it is clear that schools seek more scaffolding.”

Ms Neagle said the Welsh Government will work with trade unions and employers to reduce workload and eliminate unnecessary red tape.

The Conservative motion was voted down, 14-35, following the debate on April 24. The motion as amended by the Welsh Government was agreed, 26-23.

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Education

Ysgol Greenhill welcomes positive Estyn report

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YSGOL Greenhill and Pembrokeshire County Council have welcomed a strong and very positive Estyn report for the school. 

Estyn, the education and training inspectorate for Wales, has released its findings following a full inspection of the school, based in Tenby, carried out in January 2024.

The report noted:

  • Under the supportive leadership of the Headteacher, staff at Ysgol Greenhill work together effectively to secure a happy and respectful learning community. Together they have developed a culture of openness and collaboration and share an ambitious goal to become a self-improving school.
  • Leaders have secured improvements in many important areas of the school’s work, such as pupils’ learning and attitudes and the provision of care and support for pupils’ wellbeing. 
  • There is a suitably coordinated approach to improving pupils’ literacy, numeracy and digital skills, including support for pupils who have weak basic skills.
  • Leaders seek pupils’ views regularly on the quality and suitability of its provision and make changes accordingly. This includes amendments to pupils’ learning experiences and to the provision for developing pupils’ personal and social education.
  • Teachers plan their lessons well to ensure that pupils make good progress in their learning, subject knowledge and in developing relevant literacy and numeracy skills. Teaching assistants collaborate well with teachers to ensure that pupils who require support receive beneficial assistance as they work.
  • The school has a broad and valuable range of provisions to support pupils’ well-being. These include individual, tailored resource centres that provide learning, behavioural and emotional support as well as a nurture centre for pupils with low attendance. The school also hosts a local authority learning centre for pupils with autistic spectrum conditions.
  • The additional learning needs team work relentlessly to ensure that pupils who access these provisions are supported purposefully to enable them to make progress in their learning and social skills.
  • Pupils have positive attitudes towards school and their learning. They feel safe and value the friendly and supportive nature of staff. They settle swiftly in lessons and engage well in activities.  Pupils value the ‘Ready to Learn’ system which rewards positive behaviour and provides relevant support for any pupil who displays negative behaviour.
  • Sixth form pupils are strong ambassadors of the school. They are friendly and polite towards visitors, conduct themselves well and are good role models for the younger pupils. Nearly all sixth form pupils say they are well supported to make progress in their academic, personal and social development. Many benefit well from valuable opportunities to lead and influence aspects of the school’s work.
  • Senior prefects run the school’s numerous pupil groups, house captains and deputy captains organise and manage house activities and trained peer mentors support younger pupils with their learning and social skills. Overall, sixth form pupils develop into mature, knowledgeable young people who speak highly of the valuable experiences they have had during their time at school.

Headteacher, David Haynes said: “I am delighted and immensely proud of this report. The school has made consistent progress over recent years and I very much look forward to Ysgol Greenhill being placed amongst the best schools in Wales.

“I must pay tribute to the outstanding staff and governors who have worked relentlessly to ensure that every pupil is valued and that their wellbeing and progress in their learning has been paramount.

“Ysgol Greenhill is a school that our pupils, families and wider community can be justifiably proud of.”

Councillor Guy Woodham, Cabinet Member for Education and Welsh Language, said: “The school has made good progress in the past two years and this is reflected in the inspection report.

“The strong and dedicated leadership of the Headteacher has contributed significantly to the inspection outcome. Alongside this the contribution of the governing body and the support from the local authority has also helped the school to achieve well. I am confident the school will continue to improve and thrive.”

Chair of the Governing Body, Mrs Heulwen Lear added: “I am thrilled that the report recognises that ‘building a supportive and positive working relationship with their pupils is a strong feature of teaching at Ysgol Greenhill’. Many pupils make secure progress in their learning and subject knowledge and understanding.

“Ysgol Greenhill’s values of kindness, respect, empathy and the celebration of diversity are reflected well in its strong commitment to pupils’ personal and social development. Staff care deeply about the well-being of their pupils and are sensitive to their individual circumstances.”

The full report is available online.

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Education

Milford Haven School pupils showcase artistic talent at the Torch

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FROM May 3 to May 23, the Joanna Field Gallery at the Torch Theatre, Milford Haven will be exhibiting art works by pupils from Milford Haven Comprehensive School. This will be their fourth exhibition at the Torch.

The exhibition will see 44 pupils, aged 15 to 16, who undertook GCSE Art last summer taking part. Previously, the exhibition was held at the Milford Haven Town Hall before being relocated to the Torch.

“The exhibition is a celebration of art-work created by the pupils in their final year and a chance to see what they have achieved,” explained Katie George, the Art Technician at Milford Haven Comprehensive School.

Katie added: “This will be the ninth exhibition that the school has arranged. We started off in Milford Town Hall and then were very excited to be able to show our annual art event in the Torch. This will the fourth year showing in the Torch, which has been really fantastic as it gives us a chance to show the work of the pupils in a professional setting, and the pupils have spent a great deal of time and effort completing their masterpieces under the watchful eye of their Art Teacher, Mr Chris Green. They re encouraged to use as many different materials as possible ranging from painting in watercolours and acrylics, printing, sculpture, collage, clay work, printing and many more.

“The pupils work on their individual investigations. They pick a theme of their choice and then work through with artist research that connects to their theme. They then follow with lots of experimentation using different media and materials also painting, drawing and sketching. They then have their two-day exam, which they have spent time planning for using all the skills and materials they have now become familiar with to produce a final piece that will be shown in the exhibition,” explained Katie.

“It’s always exciting to tell the pupils that their final pieces will be on show in an exhibition in The Torch and generally they are excited for that to happen. They are so busy trying out new materials and ideas during their lessons, that they don’t really think about the exhibition itself until they are invited to see their work at the Torch. When they come with their parents or friends, it’s usually a real ‘Feel Good Factor’ of achievement, which is always great to see. The whole ambiance and setting created at the Torch is perfect,” concluded Katie.

To see the exhibition by pupils from Milford Haven Comprehensive School from 3 May to 23 May at the Joanna Field Gallery, Torch Theatre visit www.torchtheatre.co.uk or call by during Box Office opening hours.

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