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Children left disappointed over ‘shambolic’ Christmas event



The 'Frozen party' before the event opened

The ‘Frozen party’ before the event opened

HUNDREDS of angry Pembrokeshire parents have taken to social media tonight (Dec 9) to complain about a ‘Disney’ Christmas event which left their children ‘bored, confused and in tears’. Nearly 500 comments from irate customers had amassed on the Facebook page ‘Pembrokeshire-Bay’ within hours of the event taking place.

The event, held at the Begelly Arms, was the first of four advertised by Milford Haven’s Pembrokeshire Mascots – which is run by the same couple who run the Milford Perk American style diner.

The event, which was advertised as a ‘Frozen Christmas Extravaganza’ using a flyer showing characters from the hit Disney cartoon Frozen. The hand-out boasted a ‘Frozen themed disco, party games, professional photographer, face painting, glitter tattoos, balloon modelling, buffet and fabulous Frozen candy cart with a treat for every child’. As a finale the firm promised that kids would be able to ‘see Santa on his sleigh with a free gift for all’.

At £10 a ticket the opening night promised to be full of festive fun but things quickly began to unravel.

Frozen party: Parents are questioning if Disney authorised the 'shambolic' event

Frozen party: Parents are questioning if Disney authorised the ‘shambolic’ event

Concerns have also been raised by parents complaining that their children were put ‘at risk’ by overcrowding. Questions are being asked how 140 tickets were sold for a function room which can hold only 100 people.

One mother told The Herald: “Firstly the queues were awful, we waited for over an hour to get in. Once we were inside there was clearly nothing there. We expected a winter wonderland but there were no decorations, no tinsel, nothing. I had not prepared tea for my daughter because there was a buffet advertised, but all that was offered was a 20p pack of crisps and a mini-chocolate bar. The advertised present from Santa was just a 5p lolly.”

Disappointed customer, Jade Bevis, said on Facebook: “Absolutely shocking! It was a complete shambles.”

Georgia Lewis added to the long list of furious customers, saying: “Such a disappointment kids were so excited but u couldn’t move in there or breathe. I asked where the party and the fun was, it was terrible, queues everywhere! Queue to get in for an hour in the rain, and then queue for face painting, so no room for dancing or games.”

She added: “No buffet, no presents, no dancing space, and no bouncy castle – just two very upset girls! Cannot believe it – and all before Christmas too – they should be ashamed of themselves”

The Begelly Arms Hotel denied any wrongdoing saying: “Would like to apologise to everyone that has had to wait to enter the Frozen party in our function suite, but would like to make people aware the party has been organized by Pembrokeshire Mascots not us.”

Gutted at the way the event turned out: Pub manager Peter Adams

Gutted at the way the event turned out: Pub manager Peter Adams

Peter Adams, the manager of the Begelly Arms said: “I am gutted by the way the Frozen party was conducted tonight, I have to stress though that we at Begelly Arms, were not involved in the organisation of the event. The organisers were told when they booked the room that we would allow a maximum of 100, but I was told yesterday that they had sold apparently 140 tickets. We had people waiting outside tonight in the rain, it seemed that it was more of a grotto type event than a party, where you had pictures taken and they were letting people in a few at a time.”

Mr Adams added:  “We rented the room out in good faith to the organisers, who assured us that the event was well organised. Clearly it was not, as apparently parents were not supposed to accompany their children. There were mistakes made, and at one time the room was really too full. The Begelly Arms would like to thank all the people who have contacted us with their support and not blaming us for the chaos during this evening.”

The management of the company behind the event – Pembrokeshire Mascots – posted on social media saying: “I understand there are posts on here regarding our Frozen Party this evening. It’s very easy to hear a one sided story. Yes there were queues for the venue which are inevitable wherever you go – we also can’t help the fact it was raining!! We moved the queues as quickly as possible but needed to give the children time with Santa and the mascots. There were indeed queues for both the balloons and face painting which again are inevitable. We have been advising that parents are welcome however when Nan, Granddad, aunties and uncles all come along then then this again can add to the queues and congestion. As for there being no characters or party games, lots of children are having a great time playing games”

The spokesman added: “For every person that has made their concerns known to us then of course we have taken them on board.”

Hardly a buffet: This is what kids got as part of £10 ticket - Pic Bryn Hughes

Hardly a buffet: This is what kids got as part of £10 ticket – Pic Bryn Hughes



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Pembroke Dock: Two in hospital following Fort Road car accident



EMERGENCY SERVICES dealt with what has been described by a witness as a “horrific car accident” in the Pembroke Dock area on Wednesday night (Jun 12).

A 23-year-old woman, driving a black BMW, travelled down Fort Road at speed, hit a low wall, catapulting the vehicle some considerable distance across a picnic area. The vehicle ended up irreparably damaged on the beach – which was luckily not in use at the time – landing next to the old Cambridge Gun Tower.

No other vehicles seem to have been involved, police said.

The driver has been arrested but remains in hospital in Cardiff, one passenger is in a critical but stable condition, again in Cardiff, and a second passenger sustained only minor injuries.

A spokesperson for Welsh Ambulance Service spokesperson said: “We were called at 10.45pm on Wednesday night (Jun 23), to reports of a road traffic accident near the Fort Road car park in Pembroke Dock.

“We attended the scene with one rapid response vehicle, two emergency ambulances and our Emergency Medical Retrieval and Transfer Service.

“Two people were taken to University Hospital Wales, Cardiff for further treatment.”

The police are appealing in the media for information following the crash.

An official statement from the police reads as follows: “We were called to Fort Road, Pembroke Dock, at around 10.45pm on Wednesday night to reports of a single-vehicle collision. Ambulance and fire service also attended.

“A 19-year-old man was taken to the Heath Hospital in Cardiff and remains in a critical but stable condition.

“A second passenger attended hospital for minor injuries but has since been discharged. A 23-year-old woman was arrested, and currently remains in hospital.

“Anyone who witnessed the collision but who has not yet spoken to us should get in touch by emailing, visiting our website, or calling 101.

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Pembrokeshire call handler helps deliver Llanelli couple’s new baby



A 999 CALL HANDLER from Pembrokeshire has helped deliver a Llanelli couple’s baby.

Father-of-two Chris Bassett, from Hook, answered the call from the Trust’s Clinical Contact Centre in Carmarthen, and whose instructions on loudspeaker enabled the pair to deliver their 8lb 1oz new arrival safely.

Thanks to Chris, Troy Smith, 34, and partner Abigail Jones, 33, delivered baby Arabella Dilys Smith in the bedroom of their Llanelli home.

Troy said: “I’ve never felt adrenaline like it but I knew I had to focus on the situation for Abigail and the baby’s sake.

“It all happened so quickly, but Chris’ voice on the other end of the phone kept us calm.”

Abigail, a teacher at Ysgol Carreg Hir in Briton Ferry, went into labour at around 10.00pm on Thursday, June 3, and made a trip to hospital, where nurses confirmed she was in the early stages.

The couple returned to their Pwll home, but their soon-to-be daughter had other ideas.

Troy said: “At around 4.30am, Abigail developed a lot of pain and said she had an urge to push.

“I thought, ‘Right, this is happening’ and phoned an ambulance because I knew I’d be delivering the baby right there and then.”

It was Chris, a former RAF Aerospace Systems Operator, who picked up the call in the early hours of Friday, June 4.

The 29-year-old, who has been with the Welsh Ambulance Service for 18 months, said: “As soon as I answered the call, it was obvious that Troy and Abigail were in distress, as anyone would be in that situation.

“The priority was to get Abigail in a comfortable position to deliver the baby safely.

“For me, it was about giving them clear instructions while trying to keep them both calm.”

Troy added: “I just did what came naturally. When you’re in that situation, you just do it.

“As soon as Arabella came, I felt this wave of relief and I just couldn’t believe how gorgeous she was.

“Chris was so professional and handled the situation really well.

“He gave us all the information and kept us calm.”

Ambulance crews arrived soon after, and took Abigail to Carmarthen’s Glangwili General Hospital, where she was treated for shock before being discharged the following day.

Abigail said: “The whole thing was petrifying because I just never expected to be having the baby at home, but we’re so grateful to Chris for helping us to deliver Arabella safely.”

Chris added: “In your role as a 999 call handler, you’re helping people in their darkest hour, but I’m just glad this call had a happy ending.

“This is the third baby I’ve helped to deliver during my time at the ambulance service, but the first one I’ve had the pleasure of meeting.”

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Covid causes partial school closure at Haverfordwest High VC



A PARTIAL school closure is in force today at Haverfordwest High VC school after a pupil in year 9 has tested positive for coronavirus.

All students in year 9 must stay at home , isolate and await further instruction while the school completes all of the necessary Track and Trace processes.

In a statement released by the school, they said: “We have been informed that a Year 9 pupil has tested positive for COVID-19.

“We wish them a speedy recovery.

“As a precautionary measure and to enable us to complete all of the necessary Track and Trace processes, the school will be closed to Year 9 Pupils today.

“The school remains open to all other year groups.

“Until further notice, Year 9 students should stay at home and isolate until further instructions are given. Lessons for all other year groups will continue as usual. Unless your child is in Year 9 they should attend school.”

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