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Ambulance waiting time scandal hits home in Hakin

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ambulance2AMID continuing controversy about the Welsh Ambulance Service’s inability to reach even revised targets for reaching those in need, a Pembrokeshire man has taken to social media to air his fury and concern about an incident which saw an elderly man waiting in driving rain for an ambulance to arrive.

Rob Parker told The Herald: “My partner, Kim (Joyce), returned home from work at 5.45 in the evening of December 3 and found an elderly gentleman lying in the street in the rain with a lot of blood coming from his face and head. “I called an ambulance at 5.46.

He was soaked through, so I ran in our house to get towels, blankets, pillows and waterproof items like my coats and the pram cover. “We covered him up and tried to keep him as warm as possible while the ambulance was en-route.” As they waited for the ambulance, Rob told us that the rain began to fall heavier and that he used a child’s parasol umbrella to try and keep him dry.

Worried about the lengthy wait, Rob phone the ambulance service again at 6:08pm: “I called 999 again to ask about the ambulance, as we were growing increasingly concerned about the condition of the man with the cold and rain and his blood loss. “I was told that an ambulance would be on its way, the ambulance did not arrive until 6.30pm, 44 minutes after the first call.

“By the time the ambulance arrived the poor old man, Kym and I are all absolutely freezing and soaked. No disrespect to paramedics (who have a tough job), but waiting three quarters of an hour for emergency services is absolutely unbelievable; it’s inhuman, its neglect – even with the weather out of the equation. I really hope that the man doesn’t have any further problems due to the conditions he was left in, even with our help.”

Rob concluded: “To wait 44 minutes for an ambulance is unacceptable, it’s complete neglect.” Reflecting on his experiences, Rob told The Herald: “I feel our county is becoming a place where I no longer want to bring up young children due to the problems with the healthcare system. It’s all a shambles.” We asked the Welsh Ambulance Service Trust to respond to Rob’s account of the incident.

Rob Jeffery, the Welsh Ambulance Service’s Head of Operations in the Hywel Dda area, told The Herald: “We were so sorry to hear about the circumstances of this gentleman’s accident and would like to praise those quick-thinking bystanders who helped him prior to our arrival. “As an ambulance service with finite resources we must prioritise calls to ensure we reach the sickest patients first.

“We dispatched an ambulance immediately to this gentleman but it had to be diverted to a life-threatening emergency. “We dispatched a second ambulance just as soon as it became available. “We would encourage Mr Parker to contact us directly if he’d like to discuss his concern in more detail. This patient or his relatives are also invited to contact us if they wish.”

2 Comments

2 Comments

  1. Tomos

    December 23, 2015 at 12:58 pm

    ambulance staff are lions led by (greedy overpaid) donkeys

  2. Paris

    December 26, 2015 at 10:16 am

    People must realise that they may not be the only ones in need of an ambulance at a set time. People with life threatening illnesses have to take priority no matter how hard it seems. Whilst I feel extremely sorry for this elderly gentleman would he have wanted the ambulance to come for him rather than go to someone who had had a stroke, heart attack, or brain haemorrhage?

    I hope this gentleman is well now and had a good Christmas.

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Crime

Swansea man dies weeks after release from troubled HMP Parc: Investigation launched

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A SWANSEA man has died just weeks after being released from HMP Parc, the Bridgend prison now at the centre of a national crisis over inmate deaths and post-release failures.

Darren Thomas, aged 52, died on 13 November 2025 — less than a month after leaving custody. The Prisons and Probation Ombudsman (PPO) has confirmed an independent investigation into his death, which is currently listed as “in progress”.

Born on 9 April 1973, Mr Thomas had been under post-release supervision following a period at HMP/YOI Parc, the G4S-run prison that recorded seventeen deaths in custody in 2024 — the highest in the UK.

His last known legal appearance was at Swansea Crown Court in October 2024, where he stood trial accused of making a threatening phone call and two counts of criminal damage. During the hearing, reported by The Pembrokeshire Herald at the time, the court heard he made threats during a heated call on 5 October 2023.

Mr Thomas denied the allegations but was found guilty on all counts. He was sentenced to a custodial term, which led to his imprisonment at HMP Parc.

Parc: A prison in breakdown

HMP Parc has faced sustained criticism throughout 2024 and 2025. A damning unannounced inspection in January found:

  • Severe self-harm incidents up 190%
  • Violence against staff up 109%
  • Synthetic drugs “easily accessible” across wings
  • Overcrowding at 108% capacity

In the first three months of 2024 alone, ten men died at Parc — part of a wider cluster of twenty PPO-investigated deaths since 2022. Six occurred within three weeks, all linked to synthetic drug use.

Leaked staff messages in 2025 exposed a culture of indifference, including one officer writing: “Let’s push him to go tomorrow so we can drop him.”

Six G4S employees have been arrested since 2023 in connection with alleged assaults and misconduct.

The danger after release

Deaths shortly after release from custody are a growing national concern. Ministry of Justice data shows 620 people died while under community supervision in 2024–2025, with 62 deaths occurring within 14 days of release.

Short sentences — common at Parc — leave little time for effective rehabilitation or release planning. Homelessness, loss of drug tolerance and untreated mental-health conditions create a high-risk environment for those newly released.

The PPO investigates all such deaths to determine whether prisons or probation failed in their duties. Reports often take 6–12 months and can lead to recommendations.

A system at breaking point

The crisis at Parc reflects wider failures across UK prisons and probation. A July 2025 House of Lords report described the service as “not fit for purpose”. More than 500 people die in custody annually, with campaigners warning that private prisons such as Parc prioritise cost-cutting over care.

The PPO investigation into the death of Darren Thomas continues.

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Crime

Woman stabbed partner in Haverfordwest before handing herself in

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A WOMAN who stabbed her partner during a drug-fuelled episode walked straight into Haverfordwest Police Station and told officers what she had done, Swansea Crown Court has heard.

Amy Woolston, 22, of Dartmouth Street in Milford Haven, arrived at the station at around 8:00pm on June 13 and said: “I stabbed my ex-partner earlier… he’s alright and he let me walk off,” prosecutor Tom Scapens told the court.

The pair had taken acid together earlier in the day, and Woolston claimed she believed she could feel “stab marks in her back” before the incident.

Police find victim with four wounds

Officers went to the victim’s home to check on him. He was not there at first, but returned shortly afterwards. He appeared sober and told police: “Just a couple of things,” before pointing to injuries on his back.

He had three stab or puncture wounds to his back and another to his bicep.

The victim said that when he arrived home from the shop, Woolston was acting “a bit shifty”. After asking if she was alright, she grabbed something from the windowsill — described as either a knife or a shard of glass — and stabbed him.

He told officers he had “had worse from her before”, did not support a prosecution, and refused to go to hospital.

Defendant has long history of violence

Woolston pleaded guilty to unlawful wounding. The court heard she had amassed 20 previous convictions from 10 court appearances, including assaults, battery, and offences against emergency workers.

Defending, Dyfed Thomas said Woolston had longstanding mental health problems and had been off medication prescribed for paranoid schizophrenia at the time.
“She’s had a difficult upbringing,” he added, saying she was remorseful and now compliant with treatment.

Woolston was jailed for 12 months, but the court heard she has already served the equivalent time on remand and will be released imminently on a 12-month licence.

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News

BBC apologises to Herald’s editor for inaccurate story

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THE BBC has issued a formal apology and amended a six-year-old article written by BBC Wales Business Correspondent Huw Thomas after its Executive Complaints Unit ruled that the original headline and wording gave an “incorrect impression” that Herald editor Tom Sinclair was personally liable for tens of thousands of pounds in debt.

The 2019 report, originally headlined “Herald newspaper editor Tom Sinclair has £70,000 debts”, has now been changed.

The ECU found: “The wording of the article and its headline could have led readers to form the incorrect impression that the debt was Mr Sinclair’s personal responsibility… In that respect the article failed to meet the BBC’s standards of due accuracy.”

Mr Sinclair said: “I’m grateful to the ECU for the apology and for correcting the personal-liability impression that caused real harm for six years. However, the article still links the debts to ‘the group which publishes The Herald’ when in fact they related to printing companies that were dissolved two years before the Herald was founded in 2013. I have asked the BBC to add that final clarification so the record is completely accurate.”

A formal apology and correction of this kind from the BBC is extremely rare, especially for a story more than six years old. 

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