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Health

Call for urgent action to combat social care staffing crisis in Wales

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A SOCIAL care champion has called for urgent action to combat the staffing crisis affecting care homes across Wales.

Mary Wimbury, the chief executive of Care Forum Wales, says one of the main reasons for the shortage is underfunding of private and third sector run care homes and domiciliary care agencies which means they can’t afford to pay competitive rates.

She is urging local authorities and health boards to set realistic fees for the coming financial year to ensure that front line staff can be paid what they deserve.

According to Ms Wimbury, even supermarkets can offer higher entry level wages, making the retail sector a better financial option.

The problems in recruiting and retaining staff in the social care sector were also having a disastrous, knock on effect on the NHS.

Welsh hospitals are at breaking point because of so-called bed-blocking with patients unable to be discharged after their medical treatment has been completed.

As a result, there are very few hospital beds available for incoming patients, many of whom have to endure being kept in ambulances outside or on trolleys for hours on end.

Ms Wimbury said: “Social care is a people business. We need people to care for people and enable them to live the best lives they can with the best care and support.

We need people with the right values and it can be a really rewarding job because you are engaging with people’s lives and helping them enjoy those lives as much as possible.

“However, it’s difficult to keep up with the entry level wages offered by supermarkets and the like who can offer higher pay.

“The majority of care in Wales is commissioned by local authorities and health boards.

“We’ve obviously got the commitment from the Welsh Government that, at least, the Real Living wage should be paid but we’re currently discussing what the fees for local authorities and health boards are going to be paying across Wales for the coming year.

“We know they’re feeling pressure on their budgets but it is vitally important the fees they received by care homes and domiciliary care companies reflect the actual cost of providing care so that we can pay our staff what they deserve.

“It’s making sure that money gets through, gets to the front line and enables us to reward people for the valuable jobs they’re doing as well as possible and to keep them in the sector then they’re facing their own cost of living crises.

“Health and social care are flip sides of the same coin so social care is about that care and support that people need that can keep them out of hospital in the first place and enable them to come out of hospital more quickly when they’ve been in as well.

“Both parts of the system need to work together in order to keep people flowing through the system but also, enable people to have the best quality of life that they can.”

Health

‘Severe delays’ to disability rights reforms

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DISABLED people feel “forgotten and left behind” due to severe delays to reforms aimed at advancing their rights in Wales, the UK’s equality watchdog warned.

Ruth Coombs, head of Wales at the Equality and Human Rights Commission (EHRC), gave evidence to a Senedd inquiry about disability and employment on Monday October 7.

She said: “By not giving disabled people access to employment, as a nation, we’re really missing out – on productivity, economic engagement and Wales moving forward.”

Ms Coombs warned of a policy implementation gap in response to the recommendations of the Locked out report about the disproportionate impact of the pandemic on disabled people.

She told the Senedd’s equality committee: “We’ve got some great ideas about what we should be doing, but there have been severe delays.”

She said the Welsh Government’s disability action plan has been delayed by 12 to 18 months, as she called for greater impetus, with disabled people feeling “forgotten and left behind”.

Ms Coombs told the inquiry that disability rights have taken a “bit of a backseat” because of a lack of resources from the Welsh Government to maintain focus.

She warned of “uneven” access to employment and educational opportunities across Wales.

The former headteacher raised the role of Medr – which replaced Hefcw in August and oversees all post-16 education – in encouraging disabled people into apprenticeships.

She said very few disabled learners start apprenticeships and even fewer complete them.

Official figures for 2022 showed the disability employment gap – the difference in employment rates between disabled and non-disabled people – in Wales was 32.3%.

This was higher than Scotland, 31.6%, and the UK average, 29.8%.

Martyn Jones, interim chair of the EHRC’s Wales committee, shared campaigners’ concerns that disability does not have the same status as other protected characteristics.

“We don’t see the same focus and drive,” he warned, drawing a parallel with Welsh Government action on domestic abuse and racism in recent years.

Mr Jones described disability as, unfortunately, the “poor relation” of the equalities world, urging ministers to enshrine the UN convention on disabled people’s rights into Welsh law.

He encouraged public bodies to be more proactive, praising the example of the GCHQ intelligence and security agency actively recruiting autistic people for their skills.

Ms Coombs raised concerns about nervousness and a lack of confidence among employers on recruiting disabled people as she pointed to EHRC guidance published in September.

Fflur Elin, head of public affairs at the Federation of Small Businesses Wales (FSB), told the committee about 25% of small business owners are disabled or have a health condition.

She said disabled people and businesses often do not know where to access support as she raised the recommendations of the FSB’s 2020 report, Business without barriers.

She called for devolution of the shared prosperity fund, which replaced EU structural funds, saying this would give Wales the “fiscal firepower” to strengthen business support.

Asked about businesses’ awareness of their duties under the 2010 Equality Act, Ms Elin echoed the EHRC’s comments on a “nervousness in saying or doing the wrong thing”.

On the UK Government’s Access to Work scheme, which provides grants for adjustments, she warned that a 26-week wait for a decision acts as a major barrier.

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Business

Wales faces ‘postcode lottery’ in care home fees, say sector representatives

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ALL local authorities in Wales should standardise payments for care home places, according to Care Forum Wales, the organisation representing the sector. The current system, where fees are set by individual councils, has led to stark discrepancies across the country, creating what the forum describes as a “postcode lottery”.

A significant variation in weekly charges for basic care has emerged between neighbouring counties, with some care home owners warning that the situation could force more closures. In two adjacent counties, the fees can differ by as much as £70 per week.

The Welsh government has acknowledged the issue, stating that its new National Office for Care and Support is considering measures “to bring about consistency”. However, it has also indicated that fee rates will continue to differ due to “local factors like land values for care homes”.

The Welsh Conservatives criticised the current approach as a “false economy”, arguing that social care and health services should not be competing for resources. Plaid Cymru echoed the need for change, calling for a “transformational change” in the health service.

Orme View care home in Llandudno, Conwy county, has seen its fees rise this year, following a decision by Conwy council to break away from the system where all councils in north Wales set their fees collectively. Instead, the council has adopted a new fee structure based on recommendations from an independent assessor, resulting in significantly higher payments.

Steffan Robbins of Orme View welcomed the change, calling it “an amazing, positive step forward.” Speaking to Politics Wales, he said, “Conwy have taken that step to really assess the true cost of care and make sure they deliver a fee that’s affordable to them, but also a fee that reflects the true costs that we’re seeing in the sector.”

In contrast, the Old Vicarage care home in Llangollen, Denbighshire, is receiving thousands of pounds less per resident each year compared to Orme View because it relies on the fees set by Denbighshire council. Although there has been an increase in fees this year, it remains substantially lower than the rates in neighbouring Conwy.

Currently, the fees for basic care in Conwy are £846 per week, while in Denbighshire they are £774. The disparity means that some care homes, like the Old Vicarage, are forced to charge residents additional top-up fees to stay afloat.

“It’s very disappointing,” said Bethan Mascarenhas, who runs the Old Vicarage. “As somebody who’s very invested in the work that they do, we really strive to give the absolute best level of care… Unfortunately, the divide between the fees will make that difference in what you can provide.”

A call for change

Care Forum Wales, the umbrella organisation for Welsh care homes, has warned that the current system is undermining facilities in areas where the fees do not reflect the actual costs. Chairman Mario Kreft emphasised the need for uniformity, stating, “The new National Office for Care and Support needs to ensure we have parity across Wales, that there is at least an understood basic level of funding across all local authorities and health boards. We’ve got to move away from a postcode lottery.”

Denbighshire council responded by asserting that it is striving to balance financial constraints while ensuring the sustainability of the care sector in the county. “We have worked hard to strike the delicate balance between navigating challenging financial constraints and ensuring that we are maintaining a sustainable future for the care sector in the county,” a spokesperson said. The council also noted that it has not seen evidence to suggest that differing fee rates are affecting the solvency of care homes in Denbighshire.

Speaking to BBC Politics Wales, Welsh Conservative MS Sam Rowlands urged the Welsh government to ensure that local authorities receive adequate funding to properly compensate care homes. “It’s kind of a false economy pitching social care against health services, because we know that there are hundreds and hundreds of beds in our hospitals at the moment which are blocked because people cannot access the care services that they need,” he said.

Plaid Cymru MS Mabon ap Gwynfor also called for a significant shift in the approach to care services. “We need to see a transformational change within the care service,” he said. “We need to see the Welsh government actually put this first and foremost as a priority… and to deliver that national care service so that care is free for individuals, that people working in the sector are paid properly, so that we know that our loved ones get that care.”

The National Office for Care and Support is currently exploring the possibility of introducing national fee methodologies to standardise care home fees. However, it has indicated that this does not necessarily mean a single national fee rate, as fees will still vary according to local factors such as land values for care homes.

The debate continues as stakeholders await the government’s next steps in addressing the inequalities in care home funding across Wales.

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Health

Urgent action needed over eye care waiting lists

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SENEDD Member Paul Davies has called for urgent action over statistics which show that 63.3% of patient pathways assessed as being at highest risk of irreversible harm are waiting beyond their target date for treatment in the Hywel Dada University Health Board area. The latest figures from the Welsh Government show that 11,295 patients in the Hywel Dda University Health Board area are at the highest risk of irreversible harm because of waiting beyond their target date for treatment.

Mr Davies said, “These statistics are extremely alarming and behind them are thousands of people living in west Wales at risk of irreversible sight loss because they are waiting too long for their appointments. Not only are many of these patients in pain and discomfort, but some have also lost jobs because of their deteriorating eyesight.  

“We need action as a matter of urgency and I urge the Welsh Government to endorse the National Clinical Strategy for Ophthalmology and prioritise its implementation. Eye care services are still under huge pressures, its infrastructure requires significant investment and there are serious recruitment and retention issues. Therefore, it’s vital that this is prioritised immediately – as each month that passes without a commitment to improve eye care will result in more and more people being added to waiting lists.”

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