News
Thomas Cook air hostess speaks to The Herald about her journey
WITH grounded flights and cancelled holidays, it’s been a stressful time since the collapse of Thomas Cook on Monday (Sept 24), especially for the cabin crew and pilots who have lost their jobs.
Bethan Phillips, 25, who grew up on the Mount Estate, was an air hostess for Thomas Cook for two years and has been taking part in rescue flights to help stranded Brits get home. She said the firm will be doing this until the end of October, and she is receiving no pay for the work she is putting in since Thomas Cook went into liquidation.
Speaking to The Herald, Bethan said: “We turned up to work to find planes had been impounded. We weren’t given any notice and found out on the news that we longer had a job! We had no communication from Thomas Cook other than an email telling us a conference call would be held at 10 am.
We’re all upset, and people have lost their mortgage, some of the cabin crew are married to pilots so now they both are jobless.”
On September 8, Bethan was pictured with a 73-year-old man, who had been awarded a certificate for his first flight. At that point, she had no idea Thomas Cook was in trouble.
The first Bethan knew about the loss of her job, was a post by the Civil Aviation Authority on Twitter, which said: “Thomas Cook Group, including the UK tour operator and the airline, has ceased trading with immediate effect. All Thomas Cook bookings, including flights and holidays, have now been cancelled.”
Just one hour after the news broke at 2 am, Bethan received a text to say that the flight she was supposed to be boarding at 4 am, had been ‘delayed’. The message read: “MT1062 BRS MAH. Your flight is delayed to 08:20Z. Cabin Crew report at 06:50Z.
Please be advised that your flight is delayed as per check-in times are given. We fully expect your flight to operate as normal (with the relevant delay). Please ONLY contact Crewing with questions relating directly to the operation. Any queries regarding the future of the business will be addressed by your cabin crew management in due course.”
It wasn’t long after that she received an email containing details of a conference call regarding an ‘important business update’ in light of the morning’s news, with a ‘full update’ on what will happen next. The call was listened to only.
Bethan said: “The conference call was seven minutes long, which said ‘We are sorry we couldn’t get a deal, we advise you to sign on ASAP, and letters will be sent and you can claim payment from the government’. That was all we had. The communication was shocking. They just don’t care.”
She continued: “We’ve been out on rescue flights to get people who are stranded – this is going to go on until the end of October. We aren’t being paid for it.
“A percentage of us are trained on Smartlynx – this is a company we lease aircrafts to for use their flight crew, and then you have Thomas Cook cabin crew. They said the cabin crew who are trained by Smartlynx will get paid but the others won’t be.”
Bethan added that there are cabin crew currently stuck in Cuba and can’t get home.
The general feeling around those who worked with Bethan at Bristol airport is upset and anger, especially after the UK Managers have already been contracted for their sister company.
The sister company, Thomas Cook Condor, has been saved by the UK bosses: A company that the cabin crews have put extra work into to help get off the ground.
Bethan finished, saying: “We have been working for months helping Condor out in Germany because they haven’t had any staff. Their crew didn’t want to work over Christmas either, so our crew went out for three weeks to help.
We’re supposed to be ‘One Thomas Cook’, but we’ve seen posts from our bosses saying they’re happy to have freed themselves from the UK brand. I don’t know if they realise we can still see what they’re posting on our group online.”
Crime
Swansea man dies weeks after release from troubled HMP Parc: Investigation launched
A SWANSEA man has died just weeks after being released from HMP Parc, the Bridgend prison now at the centre of a national crisis over inmate deaths and post-release failures.
Darren Thomas, aged 52, died on 13 November 2025 — less than a month after leaving custody. The Prisons and Probation Ombudsman (PPO) has confirmed an independent investigation into his death, which is currently listed as “in progress”.
Born on 9 April 1973, Mr Thomas had been under post-release supervision following a period at HMP/YOI Parc, the G4S-run prison that recorded seventeen deaths in custody in 2024 — the highest in the UK.
His last known legal appearance was at Swansea Crown Court in October 2024, where he stood trial accused of making a threatening phone call and two counts of criminal damage. During the hearing, reported by The Pembrokeshire Herald at the time, the court heard he made threats during a heated call on 5 October 2023.
Mr Thomas denied the allegations but was found guilty on all counts. He was sentenced to a custodial term, which led to his imprisonment at HMP Parc.
Parc: A prison in breakdown
HMP Parc has faced sustained criticism throughout 2024 and 2025. A damning unannounced inspection in January found:
- Severe self-harm incidents up 190%
- Violence against staff up 109%
- Synthetic drugs “easily accessible” across wings
- Overcrowding at 108% capacity
In the first three months of 2024 alone, ten men died at Parc — part of a wider cluster of twenty PPO-investigated deaths since 2022. Six occurred within three weeks, all linked to synthetic drug use.
Leaked staff messages in 2025 exposed a culture of indifference, including one officer writing: “Let’s push him to go tomorrow so we can drop him.”
Six G4S employees have been arrested since 2023 in connection with alleged assaults and misconduct.
The danger after release
Deaths shortly after release from custody are a growing national concern. Ministry of Justice data shows 620 people died while under community supervision in 2024–2025, with 62 deaths occurring within 14 days of release.
Short sentences — common at Parc — leave little time for effective rehabilitation or release planning. Homelessness, loss of drug tolerance and untreated mental-health conditions create a high-risk environment for those newly released.
The PPO investigates all such deaths to determine whether prisons or probation failed in their duties. Reports often take 6–12 months and can lead to recommendations.
A system at breaking point
The crisis at Parc reflects wider failures across UK prisons and probation. A July 2025 House of Lords report described the service as “not fit for purpose”. More than 500 people die in custody annually, with campaigners warning that private prisons such as Parc prioritise cost-cutting over care.
The PPO investigation into the death of Darren Thomas continues.
Crime
Woman stabbed partner in Haverfordwest before handing herself in
A WOMAN who stabbed her partner during a drug-fuelled episode walked straight into Haverfordwest Police Station and told officers what she had done, Swansea Crown Court has heard.
Amy Woolston, 22, of Dartmouth Street in Milford Haven, arrived at the station at around 8:00pm on June 13 and said: “I stabbed my ex-partner earlier… he’s alright and he let me walk off,” prosecutor Tom Scapens told the court.
The pair had taken acid together earlier in the day, and Woolston claimed she believed she could feel “stab marks in her back” before the incident.
Police find victim with four wounds
Officers went to the victim’s home to check on him. He was not there at first, but returned shortly afterwards. He appeared sober and told police: “Just a couple of things,” before pointing to injuries on his back.
He had three stab or puncture wounds to his back and another to his bicep.
The victim said that when he arrived home from the shop, Woolston was acting “a bit shifty”. After asking if she was alright, she grabbed something from the windowsill — described as either a knife or a shard of glass — and stabbed him.
He told officers he had “had worse from her before”, did not support a prosecution, and refused to go to hospital.
Defendant has long history of violence
Woolston pleaded guilty to unlawful wounding. The court heard she had amassed 20 previous convictions from 10 court appearances, including assaults, battery, and offences against emergency workers.
Defending, Dyfed Thomas said Woolston had longstanding mental health problems and had been off medication prescribed for paranoid schizophrenia at the time.
“She’s had a difficult upbringing,” he added, saying she was remorseful and now compliant with treatment.
Woolston was jailed for 12 months, but the court heard she has already served the equivalent time on remand and will be released imminently on a 12-month licence.
News
BBC apologises to Herald’s editor for inaccurate story
THE BBC has issued a formal apology and amended a six-year-old article written by BBC Wales Business Correspondent Huw Thomas after its Executive Complaints Unit ruled that the original headline and wording gave an “incorrect impression” that Herald editor Tom Sinclair was personally liable for tens of thousands of pounds in debt.

The 2019 report, originally headlined “Herald newspaper editor Tom Sinclair has £70,000 debts”, has now been changed.
The ECU found: “The wording of the article and its headline could have led readers to form the incorrect impression that the debt was Mr Sinclair’s personal responsibility… In that respect the article failed to meet the BBC’s standards of due accuracy.”
Mr Sinclair said: “I’m grateful to the ECU for the apology and for correcting the personal-liability impression that caused real harm for six years. However, the article still links the debts to ‘the group which publishes The Herald’ when in fact they related to printing companies that were dissolved two years before the Herald was founded in 2013. I have asked the BBC to add that final clarification so the record is completely accurate.”
A formal apology and correction of this kind from the BBC is extremely rare, especially for a story more than six years old.
-
Crime2 days agoDefendant denies using Sudocrem-covered finger to assault two-month-old baby
-
Crime1 day agoPembroke rape investigation dropped – one suspect now facing deportation
-
Crime6 days agoMan denies causing baby’s injuries as police interviews read to jury
-
News1 day agoBaby C trial: Mother breaks down in tears in the witness box
-
Crime2 days agoLifeboat crew member forced to stand down after being assaulted at Milford pub
-
Crime2 days agoDefendant denies causing injuries to two-month-old baby
-
Crime3 days agoPembrokeshire haven master admits endangering life after speedboat collision
-
Crime12 hours agoMother admits “terrible idea” to let new partner change her baby’s nappies alone








