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Thomas Cook air hostess speaks to The Herald about her journey

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WITH grounded flights and cancelled holidays, it’s been a stressful time since the collapse of Thomas Cook on Monday (Sept 24), especially for the cabin crew and pilots who have lost their jobs.

Bethan Phillips, 25, who grew up on the Mount Estate, was an air hostess for Thomas Cook for two years and has been taking part in rescue flights to help stranded Brits get home. She said the firm will be doing this until the end of October, and she is receiving no pay for the work she is putting in since Thomas Cook went into liquidation.

Speaking to The Herald, Bethan said: “We turned up to work to find planes had been impounded. We weren’t given any notice and found out on the news that we longer had a job! We had no communication from Thomas Cook other than an email telling us a conference call would be held at 10 am.

We’re all upset, and people have lost their mortgage, some of the cabin crew are married to pilots so now they both are jobless.”
On September 8, Bethan was pictured with a 73-year-old man, who had been awarded a certificate for his first flight. At that point, she had no idea Thomas Cook was in trouble.

The first Bethan knew about the loss of her job, was a post by the Civil Aviation Authority on Twitter, which said: “Thomas Cook Group, including the UK tour operator and the airline, has ceased trading with immediate effect. All Thomas Cook bookings, including flights and holidays, have now been cancelled.”

Just one hour after the news broke at 2 am, Bethan received a text to say that the flight she was supposed to be boarding at 4 am, had been ‘delayed’. The message read: “MT1062 BRS MAH. Your flight is delayed to 08:20Z. Cabin Crew report at 06:50Z.

Please be advised that your flight is delayed as per check-in times are given. We fully expect your flight to operate as normal (with the relevant delay). Please ONLY contact Crewing with questions relating directly to the operation. Any queries regarding the future of the business will be addressed by your cabin crew management in due course.”

It wasn’t long after that she received an email containing details of a conference call regarding an ‘important business update’ in light of the morning’s news, with a ‘full update’ on what will happen next. The call was listened to only.

Bethan said: “The conference call was seven minutes long, which said ‘We are sorry we couldn’t get a deal, we advise you to sign on ASAP, and letters will be sent and you can claim payment from the government’. That was all we had. The communication was shocking. They just don’t care.”

She continued: “We’ve been out on rescue flights to get people who are stranded – this is going to go on until the end of October. We aren’t being paid for it.

“A percentage of us are trained on Smartlynx – this is a company we lease aircrafts to for use their flight crew, and then you have Thomas Cook cabin crew. They said the cabin crew who are trained by Smartlynx will get paid but the others won’t be.”

Bethan added that there are cabin crew currently stuck in Cuba and can’t get home.

The general feeling around those who worked with Bethan at Bristol airport is upset and anger, especially after the UK Managers have already been contracted for their sister company.

The sister company, Thomas Cook Condor, has been saved by the UK bosses: A company that the cabin crews have put extra work into to help get off the ground.

Bethan finished, saying: “We have been working for months helping Condor out in Germany because they haven’t had any staff. Their crew didn’t want to work over Christmas either, so our crew went out for three weeks to help.

We’re supposed to be ‘One Thomas Cook’, but we’ve seen posts from our bosses saying they’re happy to have freed themselves from the UK brand. I don’t know if they realise we can still see what they’re posting on our group online.”

Community

Advent procession at St Davids Cathedral marks start of festive season

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A DEEPLY moving Advent Procession took place at St Davids Cathedral this evening (Dec 1), marking the start of the festive season with a celebration of light amidst darkness and a reflection on the longing for Christ’s return.

The service began in solemnity at the West Door, with the congregation gathered in darkness. As the procession made its way through the Quire and toward the High Altar at the East, light was carried forward, symbolizing the arrival of hope and illumination in the season of Advent.

The event was enriched by a combination of hymns, carols, and Scripture readings, creating an atmosphere of reverence and spiritual anticipation. Each moment of the service invited attendees to reflect on the Advent themes of waiting, hope, and preparation for the coming of Christ.

St Davids Cathedral, renowned for its historical and architectural significance, provided a fitting backdrop for this ancient tradition, with its stone arches and candlelit spaces adding to the profound sense of occasion.

The Advent Procession is a cornerstone of the cathedral’s seasonal offerings, drawing worshippers from across Pembrokeshire and beyond to prepare their hearts and minds for Christmas.

(Photos: St Davids Cathedral)

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National spotlight on Tufnell tax row intensifies

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THE PEMBROKESHIRE HERALD’S recent report on Labour MP Henry Tufnell’s family financial dealings has ignited national media interest. GB News and the Daily Mail have expanded on the story, raising fresh questions about the potential implications of Labour’s proposed inheritance tax changes.

TIMING OF LAND TRANSFER

The controversy centres on the timing of the Tufnell family’s land transfer. On October 10, just 20 days before Labour unveiled new inheritance tax rules affecting farmers, Mark and Jane Tufnell transferred ownership of Upper Colne Farm and Stud to their son, Albermarle. Critics suggest the move could shield the family from millions in future tax liabilities.

Both GB News and the Daily Mail have highlighted the proximity of these transactions to the Budget announcement, questioning whether the Pembrokeshire MP’s family had foreknowledge of the tax changes. While Henry Tufnell’s spokesperson denies any wrongdoing, opponents have branded the actions as “hypocrisy of the highest order.”

UNVEILING FAMILY WEALTH

The latest press coverage has also laid bare – to a national audience – the scale of the Tufnell family’s wealth.

GB News detailed their ownership of the 2,200-acre Calmsden Estate in the Cotswolds, complete with an arboretum, spring-fed swimming pool, and luxury gardens. In addition, the family reportedly owns multiple residential properties on the estate and a £4.4 million Belgravia mews house in London.

The Daily Mail added that Upper Colne Farm controls assets worth over £2 million, including £1.9 million in agricultural land, with Albermarle Tufnell gaining “significant control” over the business.

NEW TRUST RAISES QUESTIONS

Further scrutiny surrounds the creation of the “Tufnell 2024 Settlement” trust on October 24, a week before the Budget announcement. While details of the trust remain unclear, a family source claimed it was established to support future generations. Critics, however, argue the timing casts doubt on its intent.

POLITICAL FALLOUT

The national debate sparked by this case has reignited concerns over Labour’s inheritance tax policy and its impact on the farming community. With Welsh farmers facing increasing financial strain, the disparity between the Tufnell family’s affluence and the average family farm has not gone unnoticed.

As the story develops, the Herald will continue to monitor the unfolding political and public reaction to the Tufnell family’s financial dealings.

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Business

Specsavers brings state-of-the-art eyecare to county with landmark investment

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IN a time when healthcare services are stretched thin across the UK, Pembrokeshire stands out as a beacon of hope and innovation with the upcoming opening of Wales’ largest Specsavers store in Haverfordwest. Thanks to a transformative £1.2 million investment, the county is poised to benefit from world-class eye and hearing care when the new store opens its doors on Monday, December 16, 2024.

This state-of-the-art facility, situated at 21 Riverside Quay in the Riverside Shopping Centre, is set to revolutionize local healthcare with 14 test rooms, including two dedicated audiology suites. Not only does this make it the largest Specsavers in Wales, but it also places it among the most advanced in the UK. At a time when accessing NHS services can be challenging, the store’s cutting-edge technology and expanded clinical services offer a lifeline to residents, relieving pressure on GPs, hospitals, and A&E departments.

Andy Britton, ophthalmic director at Specsavers Haverfordwest, highlighted the importance of this development: “Our investment reflects our commitment to delivering exceptional eye and hearing care in Pembrokeshire. This isn’t just about a bigger store – it’s about meeting the needs of our growing community, introducing advanced clinical services, and training the next generation of optometrists.”

The new store is also a hub for education, supporting optometrists pursuing higher qualifications in areas like Glaucoma and Independent Prescribing. This ensures Pembrokeshire residents have access to top-tier care while nurturing a future generation of specialists.

A recent YouGov survey commissioned by Specsavers reveals a critical gap in awareness about eye health. Nearly 70% of Welsh adults don’t think to visit an optician first for eye-related issues, often turning to overstretched NHS services instead. By encouraging patients to make opticians their first point of contact for issues like sudden vision loss or painful eyes, Specsavers aims to change this narrative.

Britton elaborated: “Optometrists are equipped to handle many urgent eye issues, often faster and more effectively than traditional NHS routes. By improving awareness, we’re not only providing faster care but also reducing unnecessary strain on the NHS.”

The grand reopening event promises to be a celebration of both innovation and community spirit, featuring live music from the Haverfordwest Male Voice Choir and appearances by local dignitaries, including Pembrokeshire mayors. Specsavers has also committed to a year of community-focused initiatives in 2025, cementing its role as more than just a business – but a vital part of Pembrokeshire life.

Cllr Paul Miller, Deputy Leader of Pembrokeshire County Council, praised the investment: “At a time when many towns are struggling, Specsavers’ decision to invest in Haverfordwest demonstrates confidence in our community’s future. This new store is not just a healthcare milestone – it’s a cornerstone of our town’s regeneration.”

With flexible seven-day-a-week hours and a commitment to both innovation and accessibility, Specsavers Haverfordwest is a shining example of how Pembrokeshire continues to defy national trends in healthcare decline. For more information or to book an appointment, visit www.specsavers.co.uk/stores/haverfordwest.

Pembrokeshire is truly fortunate to have such a forward-thinking service at its heart, proving that even in challenging times, innovation and care can thrive.

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