Business
Welsh bus drivers secure above-inflation pay rise after eight days of strike action
BUS drivers across South Wales have secured a significant pay increase after eight days of strike action, with Unite the Union confirming members have voted to accept an improved offer from First Cymru.
Workers had been in dispute with the operator over low pay levels and staged walkouts throughout November. On Friday, members accepted a revised deal that will see drivers receive a five per cent rise backdated to 1 April. Hourly pay will increase to £14.25 immediately, rising in stages to £15 per hour from 1 January 2027.
The uplift will also apply to engineers, administrative and clerical staff, and service personnel. Cleaners will receive a temporary increase until 1 April 2026, when the Real Living Wage rate of £13.45 per hour will come into force and surpass the interim rise.
Unite general secretary Sharon Graham said: “There is power in a union, and the victory achieved by First Cymru workers in south Wales is a testament to the power of workers coming together and fighting for what they merit. First Cymru workers deserve the credit for standing firm and being prepared to take strike action to reach their aims against an employer who had been set on cutting real-terms pay.”
Unite regional officer Alan McCarthy said the dispute highlighted wider concerns around low pay in Wales’ bus network. He added: “Unite members at First Cymru have shown the power of collective action, winning this dispute to gain a much-improved pay award from their employer. However, the fact they had to take strike action at all should be a real concern for key stakeholders in Transport for Wales and the Welsh Government.
“The fact remains that these workers will still be among the lowest paid in the sector. Steps must be taken to ensure that low pay is eliminated in our Welsh bus sector under the new franchising model. Unite remains steadfast in its belief that workers will not suffer financially for franchising.”
With the revised deal now accepted, Unite confirmed that all planned industrial action has been cancelled.
Business
Tenby Museum and Art Gallery works approved by planners
A CALL for works at what is said to be one of the oldest independent museums in Wales has been approved by Pembrokeshire’s national park.
In an application to Pembrokeshire Coast National Park, Rob Davies sought permission for the replacement of existing single-glazed timber sash to windows to south and east elevations with replica double glazed units at Grade-II-listed Tenby Museum & Art Gallery, Castle Hill, Tenby.
A supporting statement said: “The museum building is in the former National School, built into a medieval domestic building, possibly the hall, depicted as roofless and gable ended in early views. The school was founded in 1832 and enlarged in 1842. The girl’s schoolroom was above, the boys below. It remained in use until the Parochial School was opened in 1874, and the building became the museum in 1878.
“A mural mosaic depicting the history of Tenby was located on the east elevation in 1991. The 1977 listing refers to two round chimneys to the rear, however, only one was located in 2001. Two ranges exist, the original museum adapted from a medieval building used as the National School until 1874 and the former Museum Cottage to the west, now also part of the museum.”
Heritage service Cadw, in its response, lists the museum as “among the early museums in Wales,” while a Wikipedia entry says it is “the oldest independent museum in Wales”.
The application was supported by Tenby Town Council and Tenby Civic Society.
An officer report recommending approval said: “No adverse comments have been received from consultees towards the current proposal, and no third-party representations raising issues relating to listed building matters have been received.
“The proposed scheme is in keeping with the character of the listed building, and its setting in terms of design and form. As such, the application can be supported subject to conditions.”
Business
How ecommerce businesses are adapting to modern day shopping habits
What was once a time-consuming task that involved hours of walking around different shops is now an effortless pastime that can be done in the comfort of your own home.
In the last decade or so, online shopping has evolved significantly. From personalised experiences to an abundance of choice, making a purchase has never been so quick and easy. Of course, businesses have had to adapt to these growing expectations from consumers, who are no longer willing to spend more than a few minutes at checkout or wait more than a few days for their delivery.
So, how are businesses adapting to these modern day shopping habits? Let’s take a look.
Focusing on customer-centric marketing
In a day and age where people are being constantly bombarded with adverts, it’s not enough to stick a product in someone’s face and tell them how great it is. Instead, businesses need a more strategic approach. They must show the customer that they care about their needs and are there to solve a problem, not make a sale.
Offering flexible payment options
The speed of modern day shopping is undeniable. People don’t want to spend ages inputting their personal information and filling out card details. From PayPal to Apple Pay, more and more businesses are providing alternative payment methods to ensure a seamless checkout experience.
One notable trend at the moment is cryptocurrency, thanks to its quick, secure, and efficient transactions. As this has become a popular option, many businesses are now adopting a corporate crypto wallet to facilitate faster payments, giving them an edge over their competitors.
Providing 24/7 customer service (with the help of AI)
Websites don’t close like a traditional shop, meaning anyone can shop day or night. Because of this, people expect help with their orders or an answer to their question straight away, no matter what time of day it is. Of course, many online retailers can’t afford, or don’t have the manpower, to ensure staff are available 24/7, so instead they’re using AI-powered chatbots, which can answer common questions in an instant.
What does the future of online shopping look like?
Retailers are having to adapt constantly to changes in demand and expectations, and it’s unlikely that this will slow down anytime soon. With technology constantly advancing, it’s hard to say what the future of online shopping will look like, but it’s fair to say that it will only get faster, more efficient, and more competitive.
Business
RM Training and Security recognised for work creating opportunities for local people
Certificate from PeoplePlus highlights growing role of Milford Haven firm
RM TRAINING and Security has been recognised for its contribution to helping people into work, after receiving a Certificate of Achievement from PeoplePlus Cymru.
The award was presented on Wednesday (Dec 3). It acknowledges RM’s “valuable support and commitment to creating local opportunities for local people” and its role in helping individuals build brighter futures through meaningful employment.
PeoplePlus is a national organisation working with jobseekers, employers and training providers. Its recognition is typically reserved for businesses that consistently demonstrate community impact and a strong commitment to employability.
A spokesperson for RM Training and Security said the team was proud to be acknowledged for the work it does with learners across Pembrokeshire and Wales.

“We are passionate about giving people the skills and confidence they need to succeed in the workplace. To be recognised for that work means a great deal to the whole team,” the spokesperson said.
RM delivers a range of accredited courses including door supervision, security training, conflict management and emergency first aid. The company has expanded significantly in recent years, supporting both new entrants to the sector and those looking to progress in their careers.
The award was presented on site, where representatives from PeoplePlus met the RM team and congratulated them on their contribution to the local skills agenda.
The company said it will continue to work with partners to strengthen opportunities for those seeking employment in the security industry and beyond.
Photo caption:
RM Training and Security staff receiving the Certificate of Achievement from PeoplePlus Cymru at their Milford Haven base (Pic: Supplied).
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