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West Wales residents put caring staff at top of their hospital wish list

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caring staffPEOPLE across West Wales have voted ‘caring staff’ as the most important element when staying in hospital.

A new survey, conducted by BMI Werndale Hospital in West Wales, focused on attitude towards caring for others and how people view professions that deliver care.

The survey also indicates how social media is fast becoming the most popular way to stay in touch with people.

With just days until Christmas, the ‘Care’ survey revealed there is plenty to be cheery about as we head into the season of good will, as residents across West Wales believe people would be prepared to perform a selfless act to help someone else. Of those surveyed 67% believed most people would help someone who had fallen in the street. It seems there are some favourite ways for people in West Wales to reach out to someone to show they care. 13% said they would ‘ask someone if they were ok or how they were feeling’, 13% said they would be a good listener, but it was giving someone a hug that came out on top with 27%.

The survey highlighted how we look to certain professions to deliver care when it is needed. Nursing proved to be the profession that is most associated with care 53%, with other caring professions including firefighters (20%) and paramedics (6.7%).

Director of Nursing at BMI Werndale Hospital, Gaynor Llewelyn said: “The survey reveals some reassuring information about the community where we live and work. It is good to know that residents across West Wales believe reaching out to others is still an important part of their busy lives.”

Those who responded to the survey were very clear about the most important requirement during a stay in hospital. Whilst 20% said they would look for clean facilities, 80% said it was the caring staff that was their most important requirement.

Something 76 year-old Elaine Rees from Llanelli can relate to during her recent stay at BMI Werndale Hospital. Having been admitted for a total hip replacement operation, Elaine was so impressed with the care received, she wanted to show some appreciation so wrote to the team to say thank you:

“I was so impressed with how I was looked after, it really was incredible. The staff throughout the hospital put me at my ease and made my stay at BMI Werndale Hospital extremely comfortable and as worry free as a stay in hospital can be. It was so important to my recovery following the operation; I can’t thank the team enough.”

Gaynor Llewellyn said: “It is always such an amazing gesture for a patient like Elaine to take the time to say thank you to our staff. We never take thank you letters for granted. Everyone in the hospital is made aware of the kind words people express.”

Gaynor added: “It has to be recognised that although our nurses are incredibly caring, the care delivered to our patients is extended throughout the hospital by ALL of our staff. From our receptionists who greet our patients through to the catering staff; everybody here at BMI Werndale Hospital is passionate about care and goes above and beyond to try and make every patient’s stay here as comfortable as possible.

The latest patient survey results for BMI Werndale Hospital speak for themselves with 97% of patients rating the nursing care received at the hospital as either excellent or very good.

Executive Director, Caroline Daymond said: “The patient survey stands as a great insight into how we all perform. We are very proud of our hospital and we make it our priority to work as hard as possible to make each patient’s journey through the hospital as smooth and as compassionate as possible. The results around care are an important indicator of how well we perform across the hospital and we monitor the results very closely.

I would like to thank the team for the continued hard work and for the energy they give. It is also important to realise the need to build on this, which is something we’ll be aiming to do throughout 2014.”

With Christmas fast approaching, it seems the spirit of good will is alive and well in West Wales. The survey revealed when it comes to donating to charity there were multiple ways people donate with 73% of responders saying they would give money. Other ways of donating included:

Time (13%)

Unwanted items (73%)

It seems people across West Wales also believe Wales is the most caring region in the UK with 73%.

The survey revealed how modern forms of communication are becoming ever more important in our lives with 60% saying they are aware if people are struggling or need help through social media. 27% of people chose to stay in touch with friends and neighbours by mobile telephone.

Others included:

Popping around for a chat (33%)

Text / What’s App (26%).

 

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Community

Police intervene after post raises fears of planned Pembroke Dock fight

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Extra patrols launched after social media alert in aftermath of Tenby stabbings

POLICE intervened after an online warning raised fears of a planned fight involving young people in Pembroke Dock.

The development came in the immediate aftermath of the shocking stabbings of four youths at Tenby railway station on Tuesday night, which have caused serious concern across Pembrokeshire.

Pembroke Dock and Pembroke Police said they were made aware of social media posts suggesting a fight had been arranged for Friday afternoon (Apr 10), and that the reports were treated with “the utmost seriousness”.

The Herald understands concerns were flagged directly to Dyfed-Powys Police after troubling material was seen online, including a post warning parents about an alleged planned fight in Memorial Park, Pembroke Dock.

The post urged parents to check their children’s phones and referred to claims that children as young as nine could be involved, with allegations that knives were being discussed in group chats on social media.

In a statement, BCU Commander for Pembrokeshire, Superintendent Louise Harries said: “These reports have been treated with the utmost seriousness, and our priority is to ensure the safety of residents in this area, as well as disrupting any kind of violent or anti-social behaviour that occurs.

“Today, our officers have taken proactive measures to identify those involved in the planned activity, and have spoken to each young person, along with their parents and guardians.

“I’d like to thank the young people involved for co-operating with our officers and for their understanding of the potential dangers and risks posed by planning such an event.

“To provide further reassurance, officers and Neighbourhood Policing Teams will carry out patrols of the area and will be happy to speak with any members of the community about any concerns they may have.

“As we come to the end of the Easter holidays, I continue to urge parents, carers, and guardians to be aware of their children’s whereabouts.”

Police said neighbourhood officers would carry out extra patrols in the area to provide reassurance and deter any further anti-social or violent behaviour.

The latest development is likely to deepen fears of further youth disorder following the serious violence in Tenby earlier this week.

Anyone with concerns or information is asked to contact Dyfed-Powys Police via 101 or online. In an emergency, always dial 999.

 

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Community

PCSO clocks in after villagers raise speeding fears

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HERBRANDSTON residents flagged fast-moving traffic as a key concern, prompting police to carry out speed checks in the village.

Concern over speeding in Herbrandston has prompted a local police response, with PCSO Adam out in the village carrying out speed checks after residents raised the issue through DPP Connect.

Milford Haven and Neyland Police said the concerns emerged after officers signed local people up to the messaging service, which allows residents to share feedback and receive updates from police.

Many of those who responded said speeding through the village was one of their main worries.

In response, PCSO Adam was deployed to monitor traffic and check vehicle speeds.

The move is likely to be welcomed by residents who have grown tired of motorists treating the village like a racetrack.

 

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Community

Walk the Path for Wellbeing to span three counties in 2026

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THE PEMBROKESHIRE COAST NATIONAL PARK AUTHORITY is inviting communities, workplaces, families and friends to take part in the 2026 Walk the Path for Wellbeing challenge, with this year’s event expanding across three counties for the first time.

Taking place on Sunday, May 10 and Monday, May 11, the challenge will bring people together to celebrate the spectacular West Wales coastline through walking and other forms of active travel, while highlighting the strong links between nature, movement and wellbeing. A reserve weekend of May 17 and 18 has also been set aside in the event of severe weather.

Building on feedback from last year, the event will now take place over two days rather than one, giving more people the opportunity to get involved and creating a longer window for celebration, storytelling and community spirit.

While last year’s challenge focused on the 186-mile Pembrokeshire Coast, this year’s event will also include sections of Carmarthenshire and Ceredigion, bringing even more communities into the shared coastal celebration.

The two-day event will feature self-led sections for group entry. With the focus firmly on enjoyment, there is no pressure to complete every stage, and participants are encouraged to do only as much as they feel comfortable with. Together, those individual efforts will contribute to a shared goal of covering the full 313 miles of coastline.

Angela Robinson, Health and Wellbeing Officer at the Pembrokeshire Coast National Park Authority, said: “The coast has an extraordinary ability to lift people, connect communities and create lasting memories. By extending the event across two days and into neighbouring counties, we’re opening the door to even more people to celebrate that connection together and share their experiences on social media.”

 

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