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West Wales residents put caring staff at top of their hospital wish list

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caring staffPEOPLE across West Wales have voted ‘caring staff’ as the most important element when staying in hospital.

A new survey, conducted by BMI Werndale Hospital in West Wales, focused on attitude towards caring for others and how people view professions that deliver care.

The survey also indicates how social media is fast becoming the most popular way to stay in touch with people.

With just days until Christmas, the ‘Care’ survey revealed there is plenty to be cheery about as we head into the season of good will, as residents across West Wales believe people would be prepared to perform a selfless act to help someone else. Of those surveyed 67% believed most people would help someone who had fallen in the street. It seems there are some favourite ways for people in West Wales to reach out to someone to show they care. 13% said they would ‘ask someone if they were ok or how they were feeling’, 13% said they would be a good listener, but it was giving someone a hug that came out on top with 27%.

The survey highlighted how we look to certain professions to deliver care when it is needed. Nursing proved to be the profession that is most associated with care 53%, with other caring professions including firefighters (20%) and paramedics (6.7%).

Director of Nursing at BMI Werndale Hospital, Gaynor Llewelyn said: “The survey reveals some reassuring information about the community where we live and work. It is good to know that residents across West Wales believe reaching out to others is still an important part of their busy lives.”

Those who responded to the survey were very clear about the most important requirement during a stay in hospital. Whilst 20% said they would look for clean facilities, 80% said it was the caring staff that was their most important requirement.

Something 76 year-old Elaine Rees from Llanelli can relate to during her recent stay at BMI Werndale Hospital. Having been admitted for a total hip replacement operation, Elaine was so impressed with the care received, she wanted to show some appreciation so wrote to the team to say thank you:

“I was so impressed with how I was looked after, it really was incredible. The staff throughout the hospital put me at my ease and made my stay at BMI Werndale Hospital extremely comfortable and as worry free as a stay in hospital can be. It was so important to my recovery following the operation; I can’t thank the team enough.”

Gaynor Llewellyn said: “It is always such an amazing gesture for a patient like Elaine to take the time to say thank you to our staff. We never take thank you letters for granted. Everyone in the hospital is made aware of the kind words people express.”

Gaynor added: “It has to be recognised that although our nurses are incredibly caring, the care delivered to our patients is extended throughout the hospital by ALL of our staff. From our receptionists who greet our patients through to the catering staff; everybody here at BMI Werndale Hospital is passionate about care and goes above and beyond to try and make every patient’s stay here as comfortable as possible.

The latest patient survey results for BMI Werndale Hospital speak for themselves with 97% of patients rating the nursing care received at the hospital as either excellent or very good.

Executive Director, Caroline Daymond said: “The patient survey stands as a great insight into how we all perform. We are very proud of our hospital and we make it our priority to work as hard as possible to make each patient’s journey through the hospital as smooth and as compassionate as possible. The results around care are an important indicator of how well we perform across the hospital and we monitor the results very closely.

I would like to thank the team for the continued hard work and for the energy they give. It is also important to realise the need to build on this, which is something we’ll be aiming to do throughout 2014.”

With Christmas fast approaching, it seems the spirit of good will is alive and well in West Wales. The survey revealed when it comes to donating to charity there were multiple ways people donate with 73% of responders saying they would give money. Other ways of donating included:

Time (13%)

Unwanted items (73%)

It seems people across West Wales also believe Wales is the most caring region in the UK with 73%.

The survey revealed how modern forms of communication are becoming ever more important in our lives with 60% saying they are aware if people are struggling or need help through social media. 27% of people chose to stay in touch with friends and neighbours by mobile telephone.

Others included:

Popping around for a chat (33%)

Text / What’s App (26%).

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Community

Watch Sanna Duthie’s record-breaking coastal run online

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A DOCUMENTARY capturing ultrarunner Sanna Duthie’s record-breaking run along the full length of the Pembrokeshire Coast Path is now available to watch online.

Filmed and directed by Martin from Kelp and Fern, the film follows Sanna as she completed the 186-mile National Trail in 48 hours, 23 minutes and 49 seconds, setting a new Fastest Known Time.

From the physical demands of running almost non-stop to moments of quiet reflection among Pembrokeshire’s cliffs, coves and headlands, the documentary offers a close-up look at the determination, resilience and motivation behind one of the UK’s toughest solo endurance challenges.

The film premiered at Theatr Gwaun in Fishguard in November at an event hosted by the Pembrokeshire Coast Charitable Trust. The evening raised more than £500 through ticket sales and a raffle, adding to the £3,000 already raised through Sanna’s run. All proceeds are supporting conservation, heritage and engagement projects across the Pembrokeshire Coast National Park.

Sanna has since been named an official Ambassador for the Pembrokeshire Coast Charitable Trust, recognising her passion for the landscape and her ongoing support for the Trust’s work to protect and promote the Park for future generations.

The documentary is available to watch online via the Trust’s Fundraisers page:
https://pembrokeshirecoasttrust.wales/impact/our-fundraisers

Caption:

Sanna Duthie’s 186-mile Pembrokeshire Coast Path run is the subject of a new documentary now available to watch online.

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Community

Excellent ratings for respite centre supporting children with disabilities

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A PEMBROKESHIRE respite centre supporting children and young people with disabilities has been rated ‘excellent’ in all areas by Care Inspectorate Wales (CIW).

Following a recent inspection, Holly House in Haverfordwest achieved the top rating for wellbeing, care and support, environment, and leadership and management.

The result marks a significant turnaround for the service, which had previously been classed as a service of concern. CIW said the move to an excellent rating reflected sustained improvement driven by highly effective leadership focused on children’s safety and wellbeing.

In its report, CIW noted: “The Responsible Individual (RI) provides excellent strategic direction and demonstrates a clear commitment to continuous improvement, while the manager is skilled and proactive in maintaining high standards. Oversight of the service is robust and has driven significant improvements, resulting in positive outcomes for children’s wellbeing.”

Inspectors highlighted the choice, independence and opportunities offered to children who attend the centre, saying they are supported to feel safe, valued, and involved in decisions about their care. The report also praised strong relationships with families, with plans in place to build on this work and expand activities and community trips.

Feedback from families was described as highly positive, with all survey respondents rating care and support as excellent.

Pembrokeshire County Council’s Head of Children’s Services, Chris Frey-Davies said: “The Council is delighted to hear the outcome of the recent CIW inspection of Holly House. Achieving excellent ratings across all four themes is an incredible accomplishment and a true testament to the dedication and leadership within Holly House.

“As highlighted by CIW inspectors, to move from a position of significant concern to sustained excellence speaks volumes about the commitment to children’s safety and wellbeing at every level.”

Cabinet Member for Young People, Communities and the Well-being and Future Generations, Cllr Marc Tierney, congratulated the team and said the report underlined the importance of the service to local families.

“It is clear to see that the young people who attend Holly House really do benefit from the quality of care provided by our hardworking, dedicated team,” he said.

“I want to thank them for their role in supporting our young people, which also provides essential respite for local families from their caring responsibilities. This external report puts on record the high quality of this provision and underlines that our young people are at the heart of this vital service.”

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Water rescue training held at Llys-y-frân Lake

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Crews from three Pembrokeshire and Carmarthenshire stations take part in large-scale exercise

MID and West Wales Fire and Rescue Service crews carried out a large-scale water rescue training exercise at Llys-y-frân Lake on Monday (Jan 19).

The lake, set in the foothills of the Preseli Mountains and covering more than 200 acres, was used for a scenario designed to test swift water rescue skills in challenging conditions.

Specialist teams from Carmarthen, Haverfordwest and Milford Haven Fire Stations took part, each attending with swift water rescue capability.

The exercise simulated a serious incident involving a collision between two boats, with multiple casualties spread across the lake and along the shoreline.

To make the scenario as realistic as possible, mannequins of different sizes and weights were positioned at various points around the site, including floating on the surface, submerged, and placed along the water’s edge.

Boat crews carried out searches on the water and recovered casualties, while wading teams were deployed to areas that could not be reached by boat, including sections of shoreline and shallow water.

Throughout the session, firefighters practised coordinated search techniques, casualty handling and communication between crews and the Incident Commander.

The training ran from the afternoon into the evening, allowing both wholetime and on-call firefighters to take part and put their skills into practice.

The fire service is currently recruiting on-call firefighters, and says the role offers training, teamwork, leadership and problem-solving opportunities, with pay including retainer fees and call-out payments.

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