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West Wales residents put caring staff at top of their hospital wish list

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caring staffPEOPLE across West Wales have voted ‘caring staff’ as the most important element when staying in hospital.

A new survey, conducted by BMI Werndale Hospital in West Wales, focused on attitude towards caring for others and how people view professions that deliver care.

The survey also indicates how social media is fast becoming the most popular way to stay in touch with people.

With just days until Christmas, the ‘Care’ survey revealed there is plenty to be cheery about as we head into the season of good will, as residents across West Wales believe people would be prepared to perform a selfless act to help someone else. Of those surveyed 67% believed most people would help someone who had fallen in the street. It seems there are some favourite ways for people in West Wales to reach out to someone to show they care. 13% said they would ‘ask someone if they were ok or how they were feeling’, 13% said they would be a good listener, but it was giving someone a hug that came out on top with 27%.

The survey highlighted how we look to certain professions to deliver care when it is needed. Nursing proved to be the profession that is most associated with care 53%, with other caring professions including firefighters (20%) and paramedics (6.7%).

Director of Nursing at BMI Werndale Hospital, Gaynor Llewelyn said: “The survey reveals some reassuring information about the community where we live and work. It is good to know that residents across West Wales believe reaching out to others is still an important part of their busy lives.”

Those who responded to the survey were very clear about the most important requirement during a stay in hospital. Whilst 20% said they would look for clean facilities, 80% said it was the caring staff that was their most important requirement.

Something 76 year-old Elaine Rees from Llanelli can relate to during her recent stay at BMI Werndale Hospital. Having been admitted for a total hip replacement operation, Elaine was so impressed with the care received, she wanted to show some appreciation so wrote to the team to say thank you:

“I was so impressed with how I was looked after, it really was incredible. The staff throughout the hospital put me at my ease and made my stay at BMI Werndale Hospital extremely comfortable and as worry free as a stay in hospital can be. It was so important to my recovery following the operation; I can’t thank the team enough.”

Gaynor Llewellyn said: “It is always such an amazing gesture for a patient like Elaine to take the time to say thank you to our staff. We never take thank you letters for granted. Everyone in the hospital is made aware of the kind words people express.”

Gaynor added: “It has to be recognised that although our nurses are incredibly caring, the care delivered to our patients is extended throughout the hospital by ALL of our staff. From our receptionists who greet our patients through to the catering staff; everybody here at BMI Werndale Hospital is passionate about care and goes above and beyond to try and make every patient’s stay here as comfortable as possible.

The latest patient survey results for BMI Werndale Hospital speak for themselves with 97% of patients rating the nursing care received at the hospital as either excellent or very good.

Executive Director, Caroline Daymond said: “The patient survey stands as a great insight into how we all perform. We are very proud of our hospital and we make it our priority to work as hard as possible to make each patient’s journey through the hospital as smooth and as compassionate as possible. The results around care are an important indicator of how well we perform across the hospital and we monitor the results very closely.

I would like to thank the team for the continued hard work and for the energy they give. It is also important to realise the need to build on this, which is something we’ll be aiming to do throughout 2014.”

With Christmas fast approaching, it seems the spirit of good will is alive and well in West Wales. The survey revealed when it comes to donating to charity there were multiple ways people donate with 73% of responders saying they would give money. Other ways of donating included:

Time (13%)

Unwanted items (73%)

It seems people across West Wales also believe Wales is the most caring region in the UK with 73%.

The survey revealed how modern forms of communication are becoming ever more important in our lives with 60% saying they are aware if people are struggling or need help through social media. 27% of people chose to stay in touch with friends and neighbours by mobile telephone.

Others included:

Popping around for a chat (33%)

Text / What’s App (26%).

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Community

Santa to tour Neyland before festive grotto opens at Community Hub

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NEYLAND will welcome Father Christmas on Friday 19 December as the town’s annual sleigh tour and Christmas grotto return, organised by Neyland Town Council with support from Gareth Hughes Motors.

The Christmas Fairy announced the event on social media with the seasonal message: “It’s tiiiiiiimmmmmmeeee! I hope you’ve all been good… come and meet the big man himself. You might even get a little treat if you’re on Santa’s good list. We can’t wait to see you all there.”

Santa will begin his sleigh ride around Neyland at 5:30pm, with the elves from Gareth Hughes Motors escorting him through several of the town’s residential streets. The planned route will take in Rose and Willow at 5:30pm, Springfield Avenue, the entrance to Gordon Parry, the Forresters, Policeman’s Bank, the Yacht Club area, and Riverside Avenue by the cenotaph.

The sleigh will then arrive at Neyland Community Hub at 6:30pm, where Santa’s Grotto will open for families to visit. Hot festive food will be available to buy from The Hub’s kitchen throughout the evening.

The event is free to attend, with the Town Council encouraging as many families as possible to come along and enjoy the festivities.

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Community

Flood alert updated for Pembrokeshire coast as high tides and storms approach

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NATURAL Resources Wales (NRW) has updated a flood alert for the Pembrokeshire coast, warning that flooding is possible between St Dogmaels, Cardigan and Amroth over the next two days.

The alert, which covers the stretch of coast from St Dogmaels down to Amroth, was first issued on Friday (Dec 5) and was updated around midday today (Sunday, Dec 7). NRW says the risk comes from a combination of high tides, large waves and unsettled weather, with the greatest impacts currently expected around Tuesday’s tides.

Flooding of low-lying land and roads is expected around the time of each high tide on Monday (Dec 8) and Tuesday (Dec 9). A further spell of wet and windy weather is also expected to keep river and surface water levels high across parts of south-west Wales.

Residents in coastal communities and estuary areas are being urged to be prepared and to take some simple precautions. NRW’s advice includes:

What people are being urged to do

  • Follow your household flood plan if you already have one.
  • Check where your loved ones and pets are, and think about how you would move them to safety if water starts to rise.
  • Move sentimental items, important documents and valuables to higher shelves or upstairs where possible.
  • Keep your mobile phone charged and switched on so you can receive warnings and updates.
  • Make sure you know how to turn off your electricity, gas and water supplies.
  • Pack a small grab-bag in case you need to leave home in a hurry – including medication, phone and charger, warm clothing, baby and pet supplies, sanitary products and insurance documents.
  • Consider moving cars, livestock and equipment away from low-lying or exposed areas that are likely to flood.

What not to do:

Officials are again stressing that people should not drive or walk through floodwater. Just 30 centimetres (around one foot) of fast-moving water can move a car, and as little as 15 centimetres can knock an adult off their feet.

  • For the latest official information on this alert, residents can visit the NRW flood warning page for the Pembrokeshire coast (area code 102WABT02), or call Floodline on 0345 988 1188 and use quick dial number 503013.

Up-to-date river, rainfall and sea level data is also available via the ‘river, rainfall and sea data’ pages on the Natural Resources Wales website.

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Community

Plan to offer construction and hospitality roles to young people in west Wales

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Government invests £820m to tackle rising youth unemployment, with targeted support across south-west Wales

YOUNG people on Universal Credit in West Wales will be offered new training and work experience placements in sectors such as construction, hospitality, and health and social care, as part of a UK Government drive to bring down rising youth unemployment.

The programme – funded from the £820m announced by Chancellor Rachel Reeves in last month’s Budget – will create 350,000 training and work-experience places across the UK, and guarantee 55,000 jobs in areas judged to be most in need from spring 2026. South-west and south-east Wales are among the regions singled out for focused support.

Ministers say the measures aim to move young people aged 16–24 off long-term benefits and into stable work. Almost one million young people across the UK are currently classed as NEET (not in education, employment or training), a figure that has been rising steadily since 2021.

Work and Pensions Secretary Pat McFadden said the new pathways would give out-of-work young people “a fair chance to make something of their lives”. The support will include a dedicated work session for every claimant aged under 25, followed by four weeks of intensive coaching before they are placed on one of six routes: paid work, work experience, an apprenticeship, wider training, classroom learning, or a workplace-based training scheme with a guaranteed interview.

Focus on sectors vital to the West Wales economy

For West Wales – where seasonal work, rural isolation and limited transport links have long affected youth employment – the concentration on construction, hospitality, and social care is likely to be significant. These industries remain major employers across Pembrokeshire, Carmarthenshire and Ceredigion, with businesses regularly reporting difficulties recruiting local staff.

The Herald understands that officials expect more than 1,000 young people nationally to move into jobs within the first six months, with additional programmes promised as the government prepares to publish its national youth strategy.

Political dispute over the impact

The Conservatives accused the Chancellor of “driving youth unemployment up” through recent tax decisions, claiming the new scheme “gives with one hand while taking with the other”. However, ministers insist the investment represents a “downpayment on young people’s future” and will help address the rise in long-term sickness and disability among under-25s – one of the biggest barriers to work.

Further announcements are expected next week, including new details on the government’s pledge to make apprenticeships for under-25s at small and medium-sized businesses completely free.

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